Resort is clean and beautiful, all the team works with a great service attitude, at the arrival time all staff was trying to satisfy all our needs. Special thanks to Felipe Sanchez, Hermilio, Angel (chef), Rafael, Areli, Rebeca at the SPA and the team attending at the beach. Actually I can not mention all of the team members that made our visit extraordinary.
We are happy we made the decision to spend our vacation time in Secretes Huatulco. The location and the hotel are amazing. We always felt secured on how the hotel employees and the guests behaved about the rules on COVID-19. The service of every employee we interacted was the best I had experienced. I’d like to thank in particular the sommelier Jorge who took care of us during our romantic dinner and for the restaurants’ captain Memorio who always gave us personalized attention during our stay.
We spent 12 days at Secrets in Jan 2021 and had a great experience. Hostess Nathaly Ramos in particular was exceptionally attentive. Angel, Daniela, Laura, Ileana, Salvador are just a few others to mention that provided great service. Overall, everyone was highly focused on customer service at Secrets!
If you are thinking about traveling to Mexico, you can rest assured that the staff at Secrets Huatulco are doing a great job keeping guests safe. My brother and I want to thank the staff there for making us feel so safe during our visit - your cleanliness and safety protocols were top notch and your entire staff was very professional in carrying them out. I absolutely fell in love with Huatalco - the people, food, beaches, and natural beauty of this region of Mexico will bring me back again for sure! My brother Michael and I want to also thank the Activities Team: Alejandro, Angelica, Ismael, Mavre, Lorena and Moises - you are the best - we loved archery, kayaking, paddle boarding, dancing, and playing trivia with you! The Waiters and staff in the restaurants: Eder, Ricardo, Salvador, Jose Alberto, Nathaly Agustiniano, Luis, Dalia, Tania, Mario Salmeron Mesero Sonia in housekeeping Felix in Room Service The entertainment team: Eric Zarate, Bruno Fernandez, Pravda Palomino, Raguel Avano, Citaly Barona, Diego Olmos - we loved all the shows!! And thanks to all the waiters and staff at the Barefoot Grill. The food was great and the staff so kind - we will definitely come back!…
First time to Secrets Huatulco and absolutely loved it. Granted its not a huge party place and capacity was anywhere from 10-23% during our stay but it was so refreshing to just enjoy. It's beauty and location made for a peaceful retreat. The staff was absolutely amazing. Special acknowledgments to: Nathaly Agustiiniano - hostess who shared in a brief humorous banter initially and remembered our names and room # from that moment on - she truly made us feel welcomed and was of great service. Our UVC concierge. Abraham Aguilar - kept us updated and tended to us for the entire week. Abraham answered all our questions, gave us tips and things that were ideal and not so ideal which we appreciated his honestly. As a guest it is always good to get the inside scoop. Ricardo and Luis some of the restaurants Maitre D's went above and beyond accommodating my wifes request for tamales. She claims they were the "best" she's ever had - even better than the ones "mom makes." Very impressive and thank you for making her feel very special. As far as the entertainment team...the best we've had in 14 resorts we've been to recently. Led by Angelica - whose voice is incredible and so very personable along with Alejandro - he kept me laughing and involved us in many recreational activities. Alejandro taught be how to stand up paddleboard which was something I always wanted to try in a controlled environment. The evening shows, dance lessons were alot of fun. The holiday shows were great - kudos to all the elves - you guys got into character and were so funny. The resort was so peaceful - I really felt relaxed and engaged in doing fun stuff outside of work. We enjoyed a preferred king swim out room along with nearly every other major pool virtually empty - pick a seat and enjoy. The pool servers were very attentive. We just loved this resort. We enjoyed the spa for a couples massage and hydrotherapy overlooking the bay - very relaxing. The service and people at this resort are of high caliber - reminds us of the people of Puerto Vallarta - who are known to be some of the friendliest - Huatulco people are just as friendly and welcoming - I can see why many people enjoy this resort - we will be back and we do not return to many resorts as there are so many to try but this one just felt good overall. We really appreciate how "EVERY" employee in passing addresses us and looks us in the eyes with even a simply buenos dias, I highly recommend this resort.…
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