Secrets Huatulco Resort & Spa

Secrets Huatulco Resort & Spa

Awesome Activities team - Kudos to Daniel, Abraham, Alejandra, Alejandra, Ximena, and Amir..!
Traveler (8874)
Scenic bay by the pool
Pool & Beach (1515)
View from room
Room & Suite (1296)
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Fully refundable before Thu, Jun 6
Breakfast included
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$441
$270
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About

4.5
#3 of 4 all-inclusives in Huatulco
Location
4.7
Cleanliness
4.7
Service
4.6
Value
4.3
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
The enchanting Secrets Huatulco Resort & Spa sits on the Pacific coast in Huatulco - a sustainable tourism destination recognized for its commitment to the local environment. Beautifully secluded on the Conejos Bay, guests at Secrets Huatulco are treated to divine views of golden sand beaches, stunning rock formations and sapphire waters. Exclusive Unlimited-Luxury(R) amenities start with limitless gourmet fare and top-shelf spirits, pool and beach wait service, and 24-hour room and concierge services. While 399 gorgeous suites offer daily refreshed mini-bar, spectacular views, plus a furnished balcony, terrace Jacuzzi, or swim-out pool access. Take part in daily activities and nightly entertainment, or a pampering treatment at the Secrets Spa by Pevonia. Guests can even spend a night out with the Sip, Savor & See Dining Experience at the nearby Dreams Huatulco Resort & Spa, to enjoy more fine dining and entertainment. Secrets Huatulco Resort & Spa - Enchanting. Secluded. Divine. We’re committed to redefining your travel journey with our best-in-class CleanComplete Verification™ practices. While health and safety have always been our top priorities, these new protocols further elevate our standards of quality and cleanliness, enabling you to vacation at any AMResorts® property with the ultimate peace of mind. Our 360-degree quality, safety and hygiene system takes into account every aspect of resort operations, backed by the highest-level third-party certification. We will be evolving and innovating our procedures continuously and will share the newest developments as they are implemented. Our protocols begin the moment you start planning a vacation to the time you return home! To learn more about our quality, safety and hygiene practices, please search for AMResorts CleanComplete Verification™ in your favorite browser.
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Game room
Airport transportation
Parking
Wifi
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Private pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Snack bar
Swimup bar
Poolside bar
Rooftop bar
Snorkeling
Tennis court
Aerobics
Entertainment staff
Evening entertainment
Karaoke
Table tennis
Nightclub / DJ
Shuttle bus service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Adults only
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Room service
Minibar
Refrigerator
Flatscreen TV
Safe
VIP room facilities
Iron
Wake-up service / alarm clock
Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.5 of 5 stars
HOTEL STYLE
Modern
Great View
Languages Spoken
Spanish

Location

Seccion Hotelera Bahía de Conejos Lote 8, Huatulco 70989 Mexico
Name/address in local language
4.5
4.5 of 5 bubbles8,503 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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Secrets Huatulco Resort & Spa boasts a picturesque setting that guests adore, nestled close to stunning beaches with breathtaking views. However, many visitors have noted that while the rooms and common areas are clean, the resort suffers from dated decor, noise disruptions, and a need for maintenance. The service receives mixed reviews, with commendations for staff friendliness contrasted by reports of inconsistency, particularly regarding poolside service. Additionally, some guests feel that the resort does not offer good value, criticizing overpriced services and underwhelming food options.
Location
Picturesque
Atmosphere
Outdated
Rooms
Dated
Value
Expensive
Cleanliness
Mixed
Noise level
Noisy
Service
Inconsistent
Amenities
Relaxing

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Detailed Reviews
Gerry S wrote a review Mar 2020
Canada26 contributions18 helpful votes
5.0 of 5 bubbles
This was our first time at the Secrets in Huatulco. The service was outstanding apart from a few snarky bar tenders (sky bar and swim up bar). We absolutely loved Nancy as our hostess for the morning buffet and Jhoana as our nighttime hostess at the restaurants. These two ladies went above and beyond everyday to make sure we had everything we needed. They treated us more like family and friends than guests and made our experience worth while, thank you ladies! I would travel back just to see them. Gerson, at the front desk was a pleasure to deal with and did everything he could to make our stay a pleasurable one. Evangelina was the hardest working server pool side, she hustled everyday and made sure we were well hydrated.

Resort was kept clean and tidy, just a note if you have a room poolside, they power wash the pool deck every other night at 10:00 but it was better than having little ants crawl over areas where drinks were spilled during the day. We requested a room change because of the noise level near the pool and the power washing. The resort was very accommodating and found us a room on a higher level. The only feedback about this is our new room was in the older part of the resort and the room definitely was showing its age. Getting into bed one evening, we noticed an old blood stain on the mattress cover. When we removed the mattress cover, we noticed the mattress had 3 large blood/bodily fluid stains. We called housekeeping and they responded right away. We were able to communicate that we wanted a new mattress and the resort was more than accommodating, thank you!

Life Guards/security on duty at the beach were a positive. Get up early to reserve your beach chair in the shade as it is HOT. Morning yoga on the beach with Marci was amazing. Sunrises were spectacular. If you want a better view of the sunset, walk to the end of the beach for lasting views.

If you have Celiac disease you need to speak to the managers of each individual restaurant and the Buffet. Improvement could be made with signs indicating which foods were gluten free at the buffet. The menus at the restaurants have symbols indicating gluten free meals but the buffet did not have place cards for their displays. Even with choosing gluten free meals and having the manager tour my husband around the buffet, to indicate gluten free food, my husband was still ill from ingesting gluten twice during our stay. There is noticeable hand sanitizer at entrances of all restaurants and the buffet which is a positive. However, having the hostess require guests use the sanitizer, would be a definite bonus.

Lastly, don't get sucked into the Time Share talk/presentation.

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Date of stay: February 2020
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
Room Tip: Higher floors offer a better view. Poolside rooms are noisy
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Secrets Huatulc... R, Public Relations Manager at Secrets Huatulco Resort & Spa
Responded Mar 17, 2020
Dear Gerry S, We appreciate the time that you have invested in sharing your views about your recent stay. All the comments from our guests are really important for us since feedback is always taken into consideration to improve and being able to offer our guests remarkable experiences. We sincerely regret reading that some aspects of your stay at the resort fell short of your expectations. Please be certain that we have shared your feedback with the appropriate areas so they can look into each one of your observations, as this situation does not correspond with the level of service our resort and brand are known for. We are convinced that despite this inconvenience, you enjoy many other aspects of your stay in this wonderful destination that is Huatulco. We look forward to welcoming you in the near future and hopefully, you will notice the improvements made since your last stay and you will think of us as the right place to be pampered. Kindest Regards Diana Rios E Concierge Secrets Huatulco Resort & Spa
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dennisfranklinj wrote a review Jan 2020
Auburn2 contributions2 helpful votes
4.0 of 5 bubbles
This is a beautiful location!!! The area is clean and we felt very safe on our long morning walks off of the property. Everyone we came into contact with off the property were very nice and friendly. We would love to return and explore more!
Secrets overall for us has been a great experience, this particular location had some service opportunities and the resort itself needed some attention to detail on repairs and cleanliness, but not enough to keep us away! Towel shortages at the pool, service issues (pre-bussing, refills, forgetting items more than twice and professionalism) and the preferred club was not really what it was at other secret resorts. Overall the experience was good and we would love to go back. Who could not want that view again!
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Review collected in partnership with this hotel
Date of stay: January 2020
3.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Secrets Huatulc... R, Public Relations Manager at Secrets Huatulco Resort & Spa
Responded Jan 30, 2020
Dear dennisfranklinj, I would like to thank you for taking the time to leave your comments about your recent stay with us. We are very pleased to know that you have enjoyed our service and installations.. Let me assure you that your feedback is very important and that we will take in account your comments; since our mission is to offer the best quality service to our guests. We are sorry to know that we didn’t fulfill your expectations. Your message has been sent to the corresponding areas that you were mentioning and to take action in this regard. Despite these inconveniences we hope to have the opportunity to serve you again in the not-too-distant future, in this home where to serve you: it is a pleasure! Kind Regards Diana Rios E-Concierge Secrets Huatulco Resorts & Spa
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A lot to digest? Read an AI-generated summary of recent traveler reviews.
Daniel wrote a review Jan 2020
2 contributions
4.0 of 5 bubbles
We went on this trip as a family but everyone is over 24 and it was very fun and relaxing. The weather was awesome every day sunny and mid to upper 80's. Being in or near the pool is a must. The hotel was in good shape and they were always cleaning something but never bothering or making lots of noise while working. The food for an All-Inclusive was above average and enough choices to satisfy everyone. The drinks were good and they had pretty much all types and brands available. The wait staff by the pool (Leo, Daniel and Jose just to name a few) were very nice and personable and never would just disappear. I would definitely recommend the Hibachi restaurant as we ate there a couple of times and it was very good. You can reserve a table by the chef and watch the show as they cook and it is worth all of it.
Since it is an all adult resort it is nice not to have children running around and it makes it very relaxing.
Overall I would recommend it and we will return in the future.
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Date of stay: January 2020
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Room Tip: All Rooms face the ocean, but the higher up the better the view
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Secrets Huatulc... R, Public Relations Manager at Secrets Huatulco Resort & Spa
Responded Jan 21, 2020
Dear drook65: Thank you for choosing Secrets Huatulco Resort & Spa to spend your last vacations in Huatulco. We are glad to know that you enjoyed your stay with us, the wonderful beach and that there were some memorable staff members who stood out for being helpful, attentive and friendly with you; we will be sure to share your congratulations. We hope you can give us another opportunity to welcome you back and let us pamper you once more with the Palladium hospitality. Best regards, Diana Rios Econcierge Secrets Huatulco Resort & Spa
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backroadnav wrote a review Mar 2020
Hawley, Pennsylvania27 contributions8 helpful votes
3.0 of 5 bubbles
This Secrets property has a beautiful spot, and great beach. There are ample restaraunts and the food was wonderful, nice variety and fresh healthy choices. That said, when they are at 90+ capacity as when visited they seem to miss the service and catering to guests that we've experienced at other Secrets properties. This seems to reflect on the management. Little things missing, such as one robe vs. the needed two, no consistency for the number of hand towels, shower mats, or wash cloths. While our room was cleaned everyday, getting the bed made after 6:30 PM is inexcusable, and having to ask for turndown at 9:45 instead of automatically before that indicates a short staff for the occupancy (poor management). Not being able to find a chair at the beach or the pool, due to people leaving towels at both sites? Where is the concierge service to remove towels after 30 minutes of unoccupied use? Speaking of towels, several mornings there weren't any to be had, simple solution? Get a towel in your room on check-in, return it to get a clean one. Drink service was also pushed to the max, particularly around the pool and the wait was very long. And what about the concierge/butler staff in the general courtyard, everyday 5-6 standing around having a great conversation with each other but not greeting and talking to guests unless a direct question was posed to them? Our vacation was relaxing, our bellies full, and the weather fantastic. But, Secrets, get your act together and make your place sparkle with the service you are known for, rate this manager, please!
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Review collected in partnership with this hotel
Date of stay: February 2020
3.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Room Tip: All rooms are ocean view. Higher floors see more.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Secrets Huatulc... R, Public Relations Manager at Secrets Huatulco Resort & Spa
Responded Mar 6, 2020
Appreciable backroadnav, We would like to start by thanking you for giving us the opportunity to be part of your family vacations and for your taking the time to share your personal opinion about your experience. It is quite understandable, that sometimes our service and standards do not fulfill our guests’ expectations however we totally value our guests’ opinions since they let us know how you really perceive our resort and clearly show us what we need to maintain and show us those areas where we still need to keep improving. We are terrible sorry to read that our service couldn’t fulfill your expectations, be certain that we will share your comments with the departments involved to take immediate actions. Despite these inconveniences we hope to have the opportunity to serve you again in the not-too-distant future, in this home where to serve you: it is a pleasure! Warm regards, Diana Rios E-Concierge
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Exploration82214 wrote a review Feb 2020
1 contribution
3.0 of 5 bubbles
This hotel is aging. The towels provided in the room were more grey rather than white, obviously aging and often ragged on the edges with threads hanging down. There was a constant fight for beach towels ( many were also ragged on the edges) which resulted in guests keeping their towels instead of turning them in. The hotel needs to provide 2 beach towels per guest in their room upon check in. Those towels could be traded for fresh towels at a manned towel kiosk. If you want to be 5 star, present like a 5 star. Many of the beach chairs were falling apart and the tables on the beach were dirty & sticky with spilled drinks. They were never cleaned in all the time we were there. The Steak House was a huge disappointment. The steak was 1/4 inch thick and mostly fat and grissol. The ribs were mostly grissol & bone - just a couple of bites of actual meat. Presentation of the food was great but the quality was dreadful. The other restaurants were fine but seemed to be short staffed. Waiters did not ever come back to see if anything else was needed. You were given one glass of wine & that was it unless you could manage to flag someone down. The staff could not keep up. The buffet was well managed and consistently good. Overall this did not qualify as a 5 star hotel.
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Review collected in partnership with this hotel
Date of stay: February 2020
3.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Room Tip: New & better quality linens needed.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Secrets Huatulco Resort and Spa, Promocionar at Secrets Huatulco Resort & Spa
Responded 2 weeks ago
Thank you for taking the time to give us your feedback and rating your recent visit to our resort. Secrets Huatulco is quite a special place; made by the team, but also by the lovely guests, like you, whom we have the pleasure of welcoming here every day. We strongly believe that there is always room for improvement and your constructive criticism towards us and UVC staff will assist with our continuous efforts aimed at meeting our guests' expectations We apologize in advance for any inconveniences during your stay; we assure you that our mission is to provide quality service and to make our guests’ vacations a memorable moment. We are working on a daily basis to exceed our guests’ expectations and would love to have the opportunity to host you again in the near future to offer you a remarkable stay. Adrián Bohorquez eConcierge
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Broncos16 wrote a review Jan 2020
Wausau, Wisconsin290 contributions34 helpful votes
+1
3.0 of 5 bubbles
This was a first Sectets Resort visit for me. Being an international traveler/vacationer I was truly disappointed. This location has been poorly maintained. Our sliding mirror door fell from its track and never was put back on, the shower handle to turn on/off broke. Once replaced they forgot to turn the water back on and had to be called back. Vanity lights were different wattage. One being so dim we only could use one sink. The furniture looked as if it had been in a spring break room as opposed to an elite adult only resort.
The rooms all do face the ocean however, if you get a hot tub room or a poolside room you see the back of the lawn chairs or the back of other outbuildings. Cost more for amenities but sacrifice scenery. Beautiful location however the amount of effort to get from area to area was ridiculous. This is not a facility for mobility impaired guests.
Staff was across the board. Pressure "member" sales pitch when just in the door, not very cheerful, and information was rarely helpful or correct. Then there were the few that were excellent! Guidelines for dinners were confusing and not always followed. We were denied entry at one point immediately following the exit of others dressed the same as we were. Food in some restaurants was excellent while in others it was fair at best. Dinner one night was so good one night we went back the next...same food ordered the same way was horrible.
Room service was 25 and 30 minutes late the one time we tried to use it. The two meals came separately so we answered door twice and ate separately. Bar service was typically good but sometimes ordering the same drinks got you something different. If you've read this far, you know, we won't be going back. Huatulco is a great area worth another visit just won't stay at Secrets
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Date of stay: January 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Secrets Huatulc... R, Public Relations Manager at Secrets Huatulco Resort & Spa
Responded Jan 27, 2020
Dear Broncos16, We would like to start by thanking you for giving us the opportunity to be part of your vacations and for taking the time to share your personal opinion about your experience. It is quite understandable, that sometimes our food options and standards do not fulfill our guests’ expectations however we totally value our guests’ opinions since they let us know how you really perceive our resort and clearly show us what we need to maintain and show us those areas where we still need to keep improving. Despite these inconveniences we hope to have you back home and have the opportunity to make a difference in your stay. Kind regards, Diana Rios E-Concierge
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Vaulers2033 wrote a review Apr 2020
Chicago, Illinois44 contributions23 helpful votes
3.0 of 5 bubbles
This is the third Secrets resort we’ve been to and as much as we love the service we’ve gotten at all of them, we won’t be back to this one. While the location is extremely beautiful, the resort itself was kind of a letdown, especially the restaurants. The breakfast buffet was average at best and the “fine dining” seafood restaurant is nothing more than a meeting room with OK food and absolutely no ambiance. Seriously, during the day it’s used as the timeshare sales room. They just set up tables and chairs in the evening. Nowhere near the beautiful dining experiences we’ve come to expect at Secrets. The spa however was amazing and highly recommended. The massages are expensive of course but I recommend the day pass which gives you access to the pool and water circuit. I think it was around $35 per person. Unfortunately we sat in on a time share presentation because we were told they could get us released from the two we currently own but don’t use much. They offered us “trade-in” value and then said they’d have to charge $1,300 each for the legal paperwork. After checking prices on these forums it turns out we were getting nothing for our current units (the trade-in was off their first, very expensive price) and we would’ve paid more than if we hadn’t traded in our units. The sales lady was very nice until we said no for the last time at which point she got up from the table and walked away without saying a word. One other frustration experience was the fact that this location allows people to reserve lounge chairs by the pool by throwing a towel on them at dawn. Several days there were no towels when I went down at 6:00. Other Secrets we’ve been to (The Vine and Vallarta Bay) don’t allow this.
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Date of stay: November 2019Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Secrets Huatulc... R, Public Relations Manager at Secrets Huatulco Resort & Spa
Responded Apr 27, 2020
Dear Vaulers2033: Thank you so much for writing this review regarding your recent stay with us. We search every day to provide an exceptional and excellent service. We feel really sorry that we can not achieve it with you. We want to thank you because this kind of comments help us in every sense to keep improving and know our areas of opportunity that require immediate attention. We will be working on each of the points you mentioned. If you decide to return to Mexico and select us as your lodging option again, it will be an honor to welcome you and provide you with the exceptional quality and service that characterizes our brand and resort. Kind regards, Diana Rios EConcierge
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el8f wrote a review Feb 2020
Mississauga, Canada8 contributions17 helpful votes
1.0 of 5 bubbles
If you want to lounge around the pool and/or beach and occasionally use your tablet, phone or laptop, do not go to Secrets HUATULCO. A large group of us just returned from this resort and we regret choosing them. There are never enough loungers or towels to go around. If you are using a lounger and are maybe in the pool or beach for more than 30 minutes, a staff member will remove your stuff and give the lounger to another visitor. This causes a lot of aggression and stress. For such a large resort, I am amazed that management have not found a way to alleviate this problem. Problem number two is that WIFI is very spotty and almost non existent in the rooms. Having said all this I cannot say enough good about the average worker in Huatulco. They go out of their way to make your stay comfortable - my problem is with Management. Instead of trying to solve problems, they give you excuses or don’t even get back to you when promised. Of course, needless to say we will never return to this resort and will not be recommending it to our friends and family.
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Date of stay: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Secrets Huatulc... R, Public Relations Manager at Secrets Huatulco Resort & Spa
Responded Feb 24, 2020
Dear el8f, We would like to start by thanking you for giving us the opportunity to be part of your vacations and for taking the time to share your personal opinion about your experience. It is quite understandable, that sometimes our facilities do not fulfill our guests’ expectations however we totally value our guests’ opinions since they let us know how you really perceive our resort and clearly show us what we need to maintain and show us those areas where we still need to keep improving. Regarding the chair situation we have a non-reservation policy that asks our guests not to save the chairs for more than 30 minutes, our pool staff do their best to assist all of our guests to have a space around the pool and beach areas, we are aware of the situation, rest assured, we do our very best to prevent this to happen. We sincerely look forward to welcoming you back on a future occasion and provide you with the exceptional quality and service that characterizes our brand and resort. Diana Rios EConcierge
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Bryan H wrote a review Feb 2022
8 contributions9 helpful votes
5.0 of 5 bubbles
We stayed 10 days at Secrets Huatulco and loved it. The hotel is impressive and the surrounding geography is beautiful. What we enjoyed most was strolls on the beach and swimming in the warm, clean ocean. At midday the sand can get extremely hot so best bring beach shoes. One day we couldn’t swim due to jelly fish; watch for a blue flag as a warning. We also enjoyed exploring the secluded, neighbouring beaches which are reachable by foot. The pools are also great for swimming in the mornings before they get busy in the afternoons. The only drawback with the pools and beach area is there are not enough chairs. If you want a good spot, best wake up at the crack of dawn and reserve them. The rooms are clean and comfortable. Room service and cleaning service are excellent. Balconies are great at dawn and dusk but get too hot to sit during the day. Reception was very helpful and professional; we requested a room change to a higher floor to be further from the pools which can be noisy during the day and to get a better view of the ocean, which reception was able to accommodate a day later. Bring mosquito spray (as they come out after dusk) in order to enjoy the outdoor dinner options. The restaurants and serving staff are excellent; a special shout out to Yvonne and Alma at Oceania restaurant and Franceline, Yovanna, Mayra, Lesly, Roxanna, and Nobia at the Mexican restaurant, each of whom provided excellent and friendly service and made our stay memorable. We recommend having breakfast at the Mexican restaurant as the service is better and the space is much quieter than the main restaurant; the best omelette maker at the hotel is also there. We recommend having lunch at Castaways for the best view and breeze, with friendly service to boot. For excursions, we recommend dealing with Maxijet; we really enjoyed the sun and surf snorkeling tour. We also used Maxijet to arrange our PCR tests at a local medical clinic in Crucecita; a free shuttle service is provided for this service. A special shout out to Alain at the Maxijet tour desk who was very helpful, kind and informative. We enjoyed our 20 minute walk along the road to Playa de Bocana (best go in the morning when it’s not too hot, and bring water!) and cabbing it into Crucecita for shopping and lunch. The staff really appreciate tips for exceptional service. Enjoy your trip!
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Date of stay: February 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Secrets Huatulco Resort and Spa, Marketing at Secrets Huatulco Resort & Spa
Responded Feb 27, 2022
Thank you so much Mr. Bryan H for choosing Secrets Huatulco Resort Spa as the setting for beach vacation in this wonderful destination of the Mexican Pacific. Thank you for sharing with the world your splendid thoughts and perceptions on what our resort does for you. You can be assured that our team of talented individuals will continue to bring captivating vacation experiences for you and your lovely family in every encounter. Be confident we will be sharing your comments with them. We will do our utmost to keep creating a marvelous vacation experience with each and every visit that you grace us with. Until next time, we continue to place ourselves at your faithful service, Adrián Bohorquez eConcierge Secrets Huatulco Resort & Spa.
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Terese H wrote a review Feb 2020
1 contribution2 helpful votes
5.0 of 5 bubbles
Transportation ride from the airport and back was great. The resort's appearance, inside and out, is beautiful. Our treatment upon arrival was wonderful! Our room was very nice with a nice balcony overlooking the pools and the bay. Our daily room service, which included cleaning the room, replenishing snacks and refrigerator and turn down service was excellent. We really don't like the lack of privacy between the bedroom and bathroom/shower area. The room amenities were the basic amenities. The beach view is beautiful! The sand is very difficult to walk in, we kept sinking; definitely get a great leg workout walking through the sand. We loved the variety of restaurants. Our favorite were the seafood and Italian restaurants; we enjoyed the French and steak restaurants were good but had a hard time finding food we liked at the Mexican restaurant; we weren't able to get to eat at the Japanese restaurant. The Market Café for breakfast was great!. Excursions were fun! The pools (3) were kept in excellent condition and there was plenty of space for everyone and floats are allowed, which is great! The pool bar was very good! Barefoot Grille was very good. Local town of Huatulco was fun and we felt completely safe. The nightly shows were very entertaining! Sports bar and the lobby bar were quick with their service and the drinks were excellent! We only went to the coffee bar once, but, again, the service and food was excellent!
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Date of stay: January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Secrets Huatulc... R, Public Relations Manager at Secrets Huatulco Resort & Spa
Responded Feb 3, 2020
Dear Terese H, I would like to thank you for sharing your kind review about your recent vacations in Secrets Huatulco Resort & Spa. We are sincerely delighted to read that you have enjoyed our lovely resort & location; as you may know your feedback is very important for our guests and public to know a great point of reference to an excellent place for service. We look forward to welcome you back in the near future and provide you another incredible experience. Kind regards, Diana Rios E-Concierge Secrets Huatulco Resorts & Spa
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
gingre5688 asked a question Feb 2024
North Vancouver, Canada
Hi there...is Room service included or do you pay? Thx!
Answer from clydesowner2003
Hamilton, Canada75 contributions45 helpful votes
Room service is included 24 hours. Make sure you download the Hyatt All Inclusive App- very helpful with menus and u can order through it. Enjoy!
Andrea Y asked a question Feb 2024
Huntley, Illinois7 contributions1 helpful vote
Is there pickleball at or near the resort?
Answer from Kelly030511
1 contribution
the resort has made a court right by the pool
Answer from sharaty
United States54 contributions48 helpful votes
Yes, they are scarce - only a couple between all the pools - believe there is a fee and you have to reserve. Think there is 1 per pool - they pools are huge
Answer from dajac
Coal Harbour, Canada6 contributions8 helpful votes
there is a smoking area by the pool at castaways and another at the sky lounge. there maybe more but those the ones I saw. enjoy your stay
DPOntario asked a question Dec 2023
Sarnia, Canada20 contributions10 helpful votes
Is the vanity area in the washroom open to the room?
Answer from Wboese
1 contribution1 helpful vote
Yes. Basically the hall when you enter the room
WJC5311 wrote a tip May 16
Prince George, Canada54 contributions17 helpful votes
4.0 of 5 bubbles
"7 Bay tour with Maxi Tours! A definite disappointment!"
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Jeffery wrote a tip May 14
Spring, Texas5 contributions
5.0 of 5 bubbles
"Definitely try the Preferred Club level when staying. Absolutely worth the price"
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Kirk Z wrote a tip May 4
Herriman, Utah7 contributions
5.0 of 5 bubbles
"We didn’t have trouble finding chairs by the pool but have heard others did during their stays. The rooms and restaurants were a little warm"
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Tammy F wrote a tip May 1
Rescue, California42 contributions2 helpful votes
4.0 of 5 bubbles
"Shoes for beach ..."
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Edward C wrote a tip Apr 2024
Holly, Michigan10 contributions1 helpful vote
3.0 of 5 bubbles
"Swim shoes a must for the beach. The boat captains you meet on the beach are very reasonable and very good. There is a very nice little park"
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Not the right property for you?
There are more places to choose from in the Huatulco area.
PRICE RANGE
$338 - $450 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
secrets huatulco hotel huatulco, secrets huatulco resort and spa
LOCATION
MexicoSouthern MexicoOaxacaHuatulco
NUMBER OF ROOMS
399
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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SECRETS HUATULCO RESORT & SPA - Updated 2024

Frequently Asked Questions about Secrets Huatulco Resort & Spa
Which popular attractions are close to Secrets Huatulco Resort & Spa?
Nearby attractions include Buceo Scuba Huatulco (5.0 miles), Playa La Bocana (0.8 miles), and Tangolunda Bay (3.2 miles).
What are some of the property amenities at Secrets Huatulco Resort & Spa?
Some of the more popular amenities offered include a swimup bar, a rooftop bar, and free breakfast.
Which room amenities are available at Secrets Huatulco Resort & Spa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Secrets Huatulco Resort & Spa?
Guests can enjoy a swimup bar, a rooftop bar, and free breakfast during their stay.
Is parking available at Secrets Huatulco Resort & Spa?
Yes, free parking is available to guests.
What are some restaurants close to Secrets Huatulco Resort & Spa?
Conveniently located restaurants include Aroma, Terraza del Mar, and Marea.
Are there opportunities to exercise at Secrets Huatulco Resort & Spa?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Secrets Huatulco Resort & Spa have airport transportation?
Yes, Secrets Huatulco Resort & Spa offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Secrets Huatulco Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Secrets Huatulco Resort & Spa offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Does Secrets Huatulco Resort & Spa have any great views?
Yes, guests often enjoy the harbor view available here.
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