Jesus Villegas Is an execelent atmosphere and very comitted to service and friendly. Always ask for Jesus Villa. Nice service on this Barcelo Huatulco is the best place to relax and decompress... recomended
This is the 4th time we stay at this hotel. The reason why keep we returning? SERVICE. The employees at this hotel are so beyond amazing. The bend over backwards to make you happy. We were having lunch at La Tortuga and the capitana, Mirna came over to ask if we were ok. My husband told her that he was craving a steak and that hopefully at dinner he could get one. She told him to give her a few minutes to see what she could do. Less than 10 min later she brought over Chef Alberto with not one but two steaks that were cooked perfectly. Another excellent employee, was Carmen who was the waitress at the main lobby bar. She always took a few minutes to chat with us. Always smiling and good with the drink recommendations. It was a little weird to be there during COVID but the hotel took a lot of precautions to make us feel safe and secure. Will see you next year Barcelo!!…
Look somewhere else. Currently staying here with a large family 25+ for 10 days and we're regretting it... Checking in was a hassle. I told them I wanted to pay in cash the balanced I owed. They inspected every single $100 bill and rejected 70% of them. The reason they gave was because it had an ink mark or very small tear. In other words they wanted me to pay with Credit Card so they can abuse paying a lower rate exchange. Lunch Buffet -- After we finally check-in we go to the lunch buffet...the food is dry and could tell its been sitting there for a while.... Pool -- We get a drink and take my speaker to play my music. Guess what music has to be really low to a point you can't hear it. The reason the gave is..."the buffet is next door and can't have loud music"...meanwhile the music they play is loud. Speciality restaurants -- We're staying here for 10 days and only allow to eat there 3 times?!?!?!? Meanwhile at other all-inclusive we can go whenever we want. Rooms -- 2 out of the 8 rooms we reserved are humid and wet. Floors are wet and the windows are wet. CHECK-IN PROCESS -- 2/10 ROOMS -- 6/10 BREAKFAST -- 6/10 LUNCH -- 4/10 DINNER -- 6/10 SERVICE -- 8/10 Don't come here unless you want to regret it. …
Jonathan Morales and Carlos Ojeda were two of the waiters that serve us duting our stay at Barcelo Huatulco. The service was incredible. Very nice, helpful, and courteous people. They really made our stay pleasant. All other waithers, bartenders and staff in general were super kind.
We had a great time at Barcelo Huatulco! We were a family of 6. Huatulco was beautiful. Hotel in its self if small but nice. Buffet was ok…but most buffets at all hotels are ok. But the service was great! Jonathan and Carlos were awesome at the Tortuga restaurant! They were so nice and attentive! Kept those mimosas coming! They were the best! The ala cart restaurants were very good! We went to the Italian and Mexican. Beach had an undertow and you had to walk a bit to find a more calm area but we still enjoyed it! The views were so beautiful!
The best sushi around! Don’t miss the Eby-Roll. The tempura ice cream was just incredible! Mariano and Evelia are the best! The service was amazing! Than you all for a great experience! It was just like a little piece of Japan within Huatulco.
Perfect service and great food. Mariano and Evelia were great and the food they prepared felt like Japan. Started with the Tuna and salmon sashimi then the rainbow roll. Finish with the Tempura ice cream Highly recommended. If you’re in the Barceló Hiatulco resort you must go to Kioto for dinner.
This was our fifth stay and as always the staff was fantastic. Special thanks to Zahibette and her team in Guest Services for all they did to make our stay enjoyable. The food and service in the buffets and restaurants was the same high quality that we had experienced in the past. There were still covid protocols in effect and the hotel was not at full capacity. This, understandably meant some services had been cut back. I hope that next year the Lobby Bar will be open by noon with more staff and more seating available. Carmen and the other staff did work very hard to take care of everyone but they could have used more help. We really enjoyed the live music provided by Alam and the band and only wished the could play more often. The location is great with a south facing beach and swimmable ocean. There is interesting snorkeling out at Tortuga Island. I really appreciate the large gym and the effort Sam makes to keep it a well-maintained and welcoming place. I'm already looking forward to my next visit to Barcelo Huatulco.…
On May 25, 2022, while dining at the property an earthquake caused building structure damage. The restroom was leaking water notified front desk and was never fixed. There were several days that there was no water in the restroom. There was no assurance from property managers that the resort was safe. The staff was rude and did not have enough staff to attend the vacationers.
Amazing service, everyone super attentive. Thank you Sara, Lupillo and Cirilo (at the restaurants) for your great service. The resort is at a great location (beach front), very calm and relaxing environment.