Barcelo Huatulco
Paseo Benito Juarez, S/N Bahias de Huatulco, Huatulco 70989 Mexico
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About
#9 of 75 hotels in Huatulco
Location
4.5
Cleanliness
4.5
Service
4.3
Value
4.0
GreenLeaders Gold level
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Property amenities
Free parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Game room
Indoor play area for children
Parking
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Fitness / spa locker rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Complimentary welcome drink
Kid-friendly buffet
Kids' meals
Outdoor dining area
Swimup bar
Poolside bar
Mini golf
Tennis court
Water park
Aerobics
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Airport transportation
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Manicure
Massage
Neck massage
Pedicure
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
24-hour check-in
24-hour front desk
Private check-in / check-out
Laundry service
Ironing service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Additional bathroom
Desk
Coffee / tea maker
Flatscreen TV
Bath / shower
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
VIP room facilities
Iron
Wake-up service / alarm clock
Minibar
Refrigerator
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Landmark view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Bay View
Family Resort
Languages Spoken
English, Spanish
Location
66Somewhat walkable
Grade: 66 out of 100
207Restaurantswithin 5 miles
36Attractionswithin 5 miles
Contact
Paseo Benito Juarez, S/N Bahias de Huatulco, Huatulco 70989 Mexico
Name/address in local language
Getting there
Rental CarsSee rental cars from $55/day
8125Reviews483Q+A100Room tips
Reviews
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This BARCELÓ is on a gorgeous beach in Huatulco. The rooms are spacious and comfortable. The staff were all very nice and accommodating. The food is ok for a large resort like that. My husband is more fussy than me about that. It’s a great place for an easy, relaxing and fun vacation in a lovely resort.
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Review collected in partnership with Barcelo Hotels & Resorts
Date of stay: March 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Barcelo Huatulco, Propietario at Barceló Huatulco
Responded yesterday
Dear Leah: We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. Our goal is always to achieve maximum customer satisfaction, and we are delighted to hear that your holiday at Barceló Huatulco was enjoyable. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Best Regards, Guest service.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I have never sat in so many gawd-awful uncomfortable chairs in one week. On the whole the resort did not meet my expectations. I was expecting two queen beds in my room, and I got two double beds. I was expecting three a la carte restaurants, but really, there were only two. One of the restaurants was a tiny sushi restaurant with only a few tables. After experiencing the "sushi" at the buffet one evening, we decided that we didn't want to try the sushi restaurant. I was expecting to find a table in the evenings where I could sit, have some drinks, and enjoy time with my family playing cards or chatting. There was no place to do that. The lobby bar had straight back heavy wood chairs (with a few couches) with very low tables. They were horribly uncomfortable. The lobby bar also usually had live music, which was very loud, so not easy to talk over. One evening we went to 'La Tortuga' but as it is a dinner buffet restaurant, it didn't have that 'let's have an evening drink and relax vibe.' Another evening we tried sitting at one of the tables near the pool, but these tables had a palm shade covering over the table and the support post was the size of a tree in the middle of the table, so it was challenging to play cards around a tree. Not to mention there was no drink service in this area. Early on we tried sitting on our balcony, but once I heard the air conditioning unit of the resort next door I couldn't un-hear it, so sitting on our balcony lost the appeal. The irony is that the most comfortable looking chairs and tables were in a small smoking section—not an appealing place to sit when you have kids. Back to the heavy wood chairs—they were in many of the restaurants and in the Dona Rosa buffet made a horrible noise when you slide them on the till floor. During our first meal, the fella next to me looked like I had scratched my fingers down a chalk board when I got up from the table and scraped my chair across the floor. As for the lounge chairs…. while the dinning chairs were too upright, the lounge chairs weren’t upright enough. While lounging by the pool, I usually had to use extra towels to be more upright to read my book comfortably. I know I’m sounding like goldilocks here, but I honestly couldn’t find a comfy chair the whole time. I have other complaints, but writing them out is just making me depressed that I spent so much money on a disappointing resort. …
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Date of stay: March 2023
Value
Location
Service
Room Tip: The hotel states that you can't reserve a lounge chair by the pool but this wasn't enforced...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
The staff was wonderful. It was our 3rd time at the resort and staff remembered us and greeted us as friends. The rooms could use some updates and the restaurants could use English menus. The Google translate option was not helpful in certain restaurants. Overall highly recommended. Very nice and friendly staff at the resort. Will definitely go back.
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Review collected in partnership with Barcelo Hotels & Resorts
Date of stay: March 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Barcelo Huatulco, Propietario at Barceló Huatulco
Responded yesterday
We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. Our goal is always to achieve maximum customer satisfaction, and we are delighted to hear that your holiday at Barceló Huatulco was enjoyable. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. We appreciate the observations and areas of opportunity found, which we assure you will share with the entire team to correct the service. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Best Regards, Guest service.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
It has a terrible service in general, long waiting times in restaurants, front desk, the buffet in its two restaurants is repetitive we were 7 days and by the 4th we were already fed up. Its beach is very nice and its Italian and Mexican restaurant is very good, but the Japanese is quite bad, I stayed 7 nights and that only gives access to two dinners to a la carte restaurants that have a very limited space
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Date of stay: March 2023Trip type: Traveled with family
Room Tip: Think in other hotel option
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Barcelo Huatulco, Propietario at Barceló Huatulco
Responded yesterday
Dear Joel: we would like to thank you for sharing your impressions regarding your recent stay at our Barceló Huatulco. Only through feedback such as yours can we maintain and improve upon the service that we provide to our guests. We regret to read to had a bad experience, since the staff works really hard to make every stay unforgettable. Regarding the long waiting times, we would like you to know that we have two buffet restaurants that have long opening hours, breakfast from 7:00 am to 12:00 pm, lunch and snacks from 12:00 pm to 6:30 pm, and dinner from 6:30 pm to 10:30 pm. which are available to all our guests so that they can choose the hours that are best for them, however, we are not exempt from the peak hours in which they decide to consume their food. Also, we are very sorry that you have had this perception of our gastronomy and that we could not meet your expectations, we work every day to be better. Please know that there is a sign in the restaurants indicating that if our guests have any special food requests, feel free to go with the waiter captain or any restaurant staff; they will be happy to accommodate with your needs. Thank you once again for making us your choice hotel and for your constructive comments, we certainly look forward to serving you again and to having the opportunity to exceed your expectations in soon in the future. Kind regards, Guest service.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Older resort well kept but food needs improvement. The buffets were not very appetizing and not kept clean. We would typically order room service for breakfast or go to the premium lounge. For lunch we would go to the buffet. Occasionally they would have tacos El Pastor but that was the only thing worth mentioning, burgers were a safe bet. Dinner I would stick to the A la Carte the Mexican and Italian were good. Due to a shower and drain back up (common problem) in our room, Managers Erica Garcia and Carlos Lopez set up a nice lobster dinner as compensation for us. The staff are the shining stars of this resort from Victor in the Premium lounge to Carlos (from Montreal) on the animation team and many more, we never encountered a bad experience with any of them. Cabs are cheap, to go into Lacruisita 80 pesos or to go to LaEntrega beach great beach for snorkeling like 150 pesos $10 CAN. The cab drivers really appreciate a small tip of 20 or 50 pesos they were the most appreciative of tips I found, but you don't have to, we did. There are a couple restaurants right outside the resort (which is very safe) that have hockey games. There are only 3 TV stations in English MTV 80's, HBO, and CNN and they are fuzzy at times this needs improvement. Not like I cared at first we aren't really in our room but I was sick one day and couldn't leave the room. Stay away from anything green that isn't cooked. They should convert the Jorongo bar to a sports bar it is under utilized and would be a great addition. Anyway had a great time and even got to stay an extra day due to a flight cancellation. Unfortunately the front desk staff wanted me to check out at 1PM and bring my luggage to the lobby than check back in at 3PM. I told them this is unacceptable, I understand you may have to move me due to the loss of my Premium status but there are rooms available and clean by 1PM. I suggested a room preferably on the same floor than I could go down at 1PM pick up my new room keys and than go up move my luggage and return my old room keys, makes sense right NO. Ok than let me talk with Erica the Manager (I never did but she handled it) why I have to resort to this. Anyway after some back and forth surprise they gave me a room 5 doors down. She wanted me and my wife to come down together and hand over both our keys at the same time like some sort of prisoner exchange I said that's stupid no. I'm going to come down get the key I will go up and move our luggage into the new room than come down and give you the keys, but she still wanted the one key exchange which was fine why I don't know (it was her power move I guess). Why put up unnecessary obstacles and leave me with a bad taste in my mouth right when I'm about to leave. It's like they can't deviate and think for themselves but have to go by a playbook they need training. Pay the extra money and stay at Secrets or bring extra money to go eat in town. Adios amigos!…
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Date of stay: March 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
So many things are wrong with this hotel! It was our first time in Hualtuco and we were very impressed, very beautiful and will visit again, just in different hotel. Started at check in - they didn't have the room we reserved -when questioned they answered "I will speak with my manager" (that is the standard response for all issues)! Rooms are clean and descent. Food is horrible. The buffets are very very small and very little variety. We had the same breakfast and lunch all week as there was not much else to choose from. Big lineups to get a table, line ups to get the food. My son was sick for day and half, running to the bathroom every 10 minutes. The rest of us all had our turns with sore stomachs throughout the week. Not enough chairs by the pool or Beach so be warned, wake up really early to get a spot or you are out of luck for the day. There are only 3 restaurants. Definitely get the premium room as it allows you to reserve nightly for restaurants - can't imagine having to eat at the buffet for dinner! Restaurants were descent but nothing memorable. The check out policy is ridiculous. We were leaving the for airport at 3pm and they wanted to take our bracelets at 2pm which we would no longer be able to use the facilities! As guests of the hotel, we should be able to check out of room but remain guests until we leave for airport!!! If you are trying to decide where to stay in beautiful Hualtuco, I would suggest checking out another hotel.…
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Review collected in partnership with Barcelo Hotels & Resorts
Date of stay: March 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Barcelo Huatulco, Propietario at Barceló Huatulco
Responded 3 days ago
Dear guest: We sincerely appreciate the time you spent to share your comments following your visit to our Barceló Huatulco hotel, our guests' feedback is of utmost importance to always ensure our demanding standards of service at all times, please accept our sincere apologies for any inconsistency you may have experienced during your stay. We regret your disappointment in not being able to provide you with the king bed, however, when you reserved, you only booked the room but not the bed, since all of them are subject to availability, you can find this information on our official page. We are very sorry that you have had this perception of our gastronomy, we work every day to be better. Thank you for taking a moment to share your feelings with us, you can be sure that we will take immediate action to improve it, we try to offer varied food and different cuisines trying to satisfy all tastes, we are very sorry we could not meet your expectations. Please know that there is a sign in the restaurants indicating that if our guests have any special food requests, feel free to go with the waiter captain or any restaurant staff; they will be happy to assist with your needs. On the other hand, we sincerely regret reading that your son got sick during your stay, however, we would like to reassure you of our hygienic procedures and point out that our hotel is audited monthly to assure the controls on food safety and adheres to strict standards on food processing, manipulation, and conservation; under no circumstances we would put our guests’ health at risk by offering food unfit for consumption. Regarding the loungers, we apologize for the actions of other guests because although it is not allowed to reserve them, this regulation is skipped by many of our guests, however, our security staff is constantly touring the areas to reinforce these protocols and avoid the chairs to be reserved for more than 2 hours. Finally, we apologize if our check-out policies caused any difficulty. Our services end with breakfast, as a courtesy, we let you keep the bracelet until 2:00 pm, however, guests can still use the facilities for waiting for their flights. Once again, we thank you for sharing this valuable feedback with us, please rest assured that the information you have provided will be used accordingly to enhance our future guests' experiences among us. We hope you will visit us again in the future. Kind regards, Guest service.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Where to even begin… we had so many issues from day 1 that it just set the tone for our entire trip. The drinks are watered down, food is gross, wine bottles are refilled from boxed wine. Don’t pay the premium upgrade for the room, there’s no difference. Highly recommend avoiding this place
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Date of stay: March 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Barcelo Huatulco, Propietario at Barceló Huatulco
Responded 4 days ago
Dear guest: We sincerely appreciate the time you spent to share your comments following your visit to our Barceló Huatulco hotel, our guests' feedback is of utmost importance to ensure our demanding standards of service at all times, please accept our sincere apologies for any inconsistency you may have experienced during your stay. We are sorry that our good intentions to make your stay better did not work; our manager assisted you and helped during your stay. Regarding the food, we strive every day to offer quality food, we are sorry that on this occasion we could not meet your expectation, we want to thank you in the most humble way for your comments, and you can be sure that we will promptly follow up to avoid a similar situation. Please know that there is a sign in the restaurants indicating that if our guests have any special food requests, feel free to go with the waiter captain or any restaurant staff; they will be happy to assist with your needs. Finally, the wine we offer is the house one and premium one, which you enjoyed. Again, we genuinely appreciate the time you took out of your day to inform us of the inadequacies you experienced during your stay and we sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future. Kind regards, Guest service.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Food is horrible at this resort considering the cost of this all inclusive. Breakfast was tolerable as was room service food. Lunch was the exact same every day and supper buffet was disgusting. Not enough loungers per the amount of people at this resort. People save loungers all day but never show up to use them. We expected more from this brand of resort. We wanted to switch resorts but were told we couldn’t. Pictures of the beach are very deceiving. So very steep and not usable for walking in an easy manner. Felt very disappointed.
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Review collected in partnership with Barcelo Hotels & Resorts
Date of stay: March 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Barcelo Huatulco, Propietario at Barceló Huatulco
Responded 5 days ago
Dear guest: We appreciate you reaching out on Tripadvisor to notify us of your concerns related to your recent stay at our Barceló Huatulco hotel and apologize if you experienced any inconsistency in our service, we have read your review with our utmost attention and will take note of your constructive remarks. We are sorry to read you did not enjoy our food selection and receive our most sincere apologies for not fulfilling your expectations regarding our gastronomy. Please know that there is a sign in the restaurants indicating that if our guests have any special food requests, feel free to go with the waiter captain or any restaurant staff; they will be happy to assist with your needs. Regarding the loungers, we apologize for the actions of other guests because although it is not allowed to reserve them, this regulation is skipped by many of our guests, however, our security staff is constantly touring the areas to reinforce these protocols and avoid that the chairs are reserved for more than 2 hours. Once again we thank you for sharing this valuable feedback with us, please rest assured that the information you have provided will be used accordingly to enhance our future guests' experiences among us and we hope you will visit us again in the future. Kind regards, Guest service.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Loved our time here. Clean grounds and very friendly staff. The beach was great. The evening shows were fantastic and very entertaining. Only negative would be the lack of loungers everyday due to every one saving them .very irritated when you go down to any empty pool and beach area with every lounger taken up by a towel.
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Review collected in partnership with Barcelo Hotels & Resorts
Date of stay: March 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Barcelo Huatulco, Propietario at Barceló Huatulco
Responded 6 days ago
Dear guest: In Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts to meet our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive comments. Regarding the loungers, we apologize for the actions of other guests because although it is not allowed to reserve them, this regulation is skipped by many of our guests, we are constantly touring the areas to reinforce these protocols. We working and making sure the lounge chairs are not reserved for more than 2 hours. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Kind regards, Guest service.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We found this resort to be an excellent value for the cost. The close proximity to a large, quiet beach, the available events and activities, along with the ability to quietly rest in consistently sunny and warm weather was amazing. The staff was friendly, polite and most accommodating. The food in the specialty restaurants was amazing and the food in the bufffet restaurants was as we expected. We have little experience in all-inclusive resorts and found this to be an incredible debut. This resort is close to the downtown core and easily accessed with the very friendly taxi's. The weather was amazing and consistent at 32C during the day and a very pleasant 24C at night.
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Review collected in partnership with Barcelo Hotels & Resorts
Date of stay: March 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Barcelo Huatulco, Propietario at Barceló Huatulco
Responded 6 days ago
Dear guest: Thank you very much for sharing this great review of your recent stay at Barceló Huatulco are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role in our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. On the other hand, we thank you for pointing out the kindness and enthusiasm of our staff, their friendliness and helpfulness being our hotel’s main strength we will congratulate them all on your behalf for their contribution to your wellbeing while staying with us. One more time, we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Kind regards, Guest service.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$198 - $333 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
barcelo huatulco beach hotel huatulco, barcelo huatulco beach resort, barcelo resort
FORMERLY KNOWN AS
Barcelo Huatulco Beach Resort
LOCATION
MexicoSouthern MexicoOaxacaHuatulco
NUMBER OF ROOMS
351
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Frequently Asked Questions about Barceló Huatulco
Which popular attractions are close to Barceló Huatulco?
Nearby attractions include Buceo Scuba Huatulco (2.8 miles), Tangolunda Bay (1.2 miles), and Playa La Entrega (2.9 miles).
What are some of the property amenities at Barceló Huatulco?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at Barceló Huatulco?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Barceló Huatulco?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to Barceló Huatulco?
Conveniently located restaurants include Terraza del Mar Restaurant, Aroma, and Restaurante Uno.
Are there opportunities to exercise at Barceló Huatulco?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Barceló Huatulco have airport transportation?
Yes, Barceló Huatulco offers airport transportation for guests. We recommend calling ahead to confirm details.
Does Barceló Huatulco offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Barceló Huatulco?
The staff speaks multiple languages, including English and Spanish.
Does Barceló Huatulco have any great views?
Yes, guests often enjoy the harbor view available here.