The Grand Mayan at Vidanta Acapulco
2,782 reviews
#6 of 195 Hotels in Acapulco
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Avenida Del Palmar 1121, Acapulco 39900 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
Full view
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360
Panoramas (9) Pool & Beach (499)
What is Travelers’ Choice?
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What you can expect during your stay
- Hand sanitizer available to guests & staff
Updated 06/10/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Grand Mayan at Vidanta Acapulco
Updated 06/10/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#6 of 195 hotels in Acapulco
Location
Cleanliness
Service
Value
Travelers' Choice
Finding an ideal family-friendly hotel in Acapulco does not have to be difficult. Welcome to The Grand Mayan at Vidanta Acapulco, a nice option for travelers like you.
Guest rooms offer a flat screen TV, air conditioning, and a refrigerator, and The Grand Mayan at Vidanta Acapulco makes getting online easy as paid internet access is available.
You can also take advantage of some of the amenities offered by the hotel, including room service and a concierge. In addition, guests can enjoy a pool and a poolside bar during their visit. As an added convenience, there is parking available to guests.
Close to some of Acapulco's most popular landmarks, such as Punta Diamante (2.0 mi) and Capilla de la Paz (Chapel of Peace) (2.7 mi), Grand Mayan Acapulco Hotel is a great destination for tourists.
While visiting Acapulco, you may want to try some shrimp at one of the nearby restaurants, such as Paititi del Mar. Restaurante & Relax, Mariscos El Sirenito, or Celeiro Brazza Grill & Churrascaria.
If you’re looking for things to do, you can check out Club de Yates, which is a popular marina amongst tourists.
The Grand Mayan at Vidanta Acapulco puts the best of Acapulco at your fingertips, making your stay both relaxing and enjoyable.
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Property amenities
Parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Restaurant
Beach
Golf course
Babysitting
Paid wifi
Hot tub
Lazy river
Pool / beach towels
Infinity pool
Outdoor pool
Heated pool
Private pool
Sauna
Swimup bar
Breakfast available
Breakfast buffet
Poolside bar
Tennis court
Aerobics
Entertainment staff
Evening entertainment
Table tennis
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Massage
Salon
Concierge
Shops
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
Ironing service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Kitchenette
Microwave
Flatscreen TV
VIP room facilities
Refrigerator
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Green
Languages Spoken
Spanish
Location
Full view
37Car recommended
Grade: 37 out of 100
14Restaurantswithin 0.75 miles
0Attractionswithin 0.75 miles
Contact
Avenida Del Palmar 1121, Acapulco 39900 Mexico
Name/address in local language
Getting there
Rental CarsSee rental cars from $37/day
2782Reviews181Q+A100Room tips
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Popular mentions
First time visit for me and my hubby to Acapulco was very nice. The resort in Mayan Palace/grandma and had beautiful grounds beautiful pool area. We ran into a couple of hiccups as request an ocean view and receive a golf course view. I give it three stars because on the second night of the room was flood it with about an inch of water throughout the whole room and it took them a while to set up towels. There there was nothing done for the inconvenience other than to be Moved to another room. No resort credit and no Ocean view. When When I asked about an ocean view due to the inconvenience I was told there was none available even though the property was not full. That is why I came in at three star. There are a lot of little minor things. But overall had a great stay in Acapulco and at the Mayan Palace. We took a nice tour of the city of Acapulco that was lovely. Getting to and from the airport was great as well. AIRPORT TRANSFERS : If you're looking for shuttle from airport to Mayan Vidanta there's no better option than ACAPULCOFORALL.COM by Sebastian Hernandez. I found the service and response of this company to be excellent. I strongly suggest you contact him before you go to Acapulco through his page.…
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Date of stay: September 2021Trip type: Traveled as a couple
Helpful
We LOVED the Grand Mayan, the room, the service, the food, the location, the pools..everything was excellent. Our balcony was amazing (including the mini pool) and our food (including room service) was top notch. The room did smell a bit damp when we first got there but disappeared when we shut off the a/c (we do not like to freeze) and opened the balcony doors. The living area was perfect (could have used a couple more pots) and the bedrooms were beautiful. The customer service is what made this trip even better. Everyone was friendly, helpful, and quick to respond to any request we needed. This resort is definitely our favorite yet!
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Review collected in partnership with RCI
Date of stay: August 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
I came here for my 30th bday and it was great got to play BINGO with Delnilson and Irazema They Made sure they translated for us they remember our names and even had a seat for us they made sure we were full of Joy and truly part of the Vidanta Joy squad!!!!!
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Date of stay: September 2021Trip type: Traveled solo
Helpful
The pool is very large and beautiful. There is a small snack bar that serves limited food and drinks (including alcohol and beer). The hotel won't let you have a cooler or any glass by the pool, and we saw several guests fight with security about this during our stay. You can bring water bottles and small snacks, like chips, which we did. You can bring your own cooler down to the beach, there are little pop up tents (no palapas anymore) and you can drink as much as you want of your own beer down there. The sand is very hot and the waves are too strong to safely swim, especially for small children. If you have an accident (which I did, during my stay, and needed stitches!) there is a 24 hour medical clinic closely (about a 2-3 minute walk) called the Centro Medico Diamante. This basically saved our vacation, and we really did enjoy the remainder of our trip. …
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Date of stay: July 2021
Helpful
Hotel enorme com piscina grande e quarto bom porém necessita do serviço de transporte, e no mínimo 2 transportes, para ir pra qualquer lugar do hotel, o que normalmente demora 30 minutos (somando gasta um bom tempo das sus ferias). O ápice da demora foi no check out, que solicitei o carrinho 6:20 da manhã e so consegui chegar no estacionamento às 7:40. Nem preciso comentar o impacto no meu cronograma do aeroporto. Huge hotel with large pool and nice room, but it needs a shuttle service, and at least 2 transports, to go anywhere in the hotel, which usually takes 30 minutes (if you sum the time lost during your stay, you will see how much takes from your vacation). The apex of the delay was at check out, I requested the cart at 6:20 am and I only managed to get to the parking lot at 7:40 am. I don't even need to comment on the impact on my airport schedule. For sure you will find many better options…
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Date of stay: July 2021Trip type: Traveled with family
1 Helpful vote
Helpful
Response from Grupo Vidanta, General Manager at The Grand Mayan at Vidanta Acapulco
Responded Jul 27, 2021
Dear adrianosR1476UB, Thank you for taking the time to provide us your feedback about your recent stay with us. We regret that your stay was different from what you had expected. Our goal is to make each one of our guests’ vacations relaxing and we look to please them by making sure they receive all the benefits they are expecting to enjoy during their vacation. Rest assured that your feedback will be taken into consideration as it helps us improve our facilities and services. Sincerely, The Grand Mayan Acapulco Management.
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ALSO KNOWN AS
grand mayan acapulco hotel acapulco, grand mayan hotel acapulco, acapulco grand mayan
LOCATION
MexicoPacific CoastGuerreroAcapulco
NUMBER OF ROOMS
451
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Claim Your Listing Frequently Asked Questions about The Grand Mayan at Vidanta Acapulco
What are some of the property amenities at The Grand Mayan at Vidanta Acapulco?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at The Grand Mayan at Vidanta Acapulco?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at The Grand Mayan at Vidanta Acapulco?
Guests can enjoy a swimup bar, an on-site restaurant, and a poolside bar during their stay.
Is parking available at The Grand Mayan at Vidanta Acapulco?
Yes, parking is available to guests.
What are some restaurants close to The Grand Mayan at Vidanta Acapulco?
Conveniently located restaurants include Celeiro Brazza Grill & Churrascaria, Restaurante Bar La Choza Andaluza, and Ika Tako Restaurante.
Are there opportunities to exercise at The Grand Mayan at Vidanta Acapulco?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does The Grand Mayan at Vidanta Acapulco have an airport shuttle?
Yes, The Grand Mayan at Vidanta Acapulco offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Grand Mayan at Vidanta Acapulco?
Yes, dry cleaning and laundry service are offered to guests.
Does The Grand Mayan at Vidanta Acapulco offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Does The Grand Mayan at Vidanta Acapulco have any great views?
Yes, guests often enjoy the ocean view available here.
Is The Grand Mayan at Vidanta Acapulco accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.