The Grand Mayan at Vidanta Acapulco
Avenida Del Palmar 1121, Acapulco 39900 Mexico
Full view
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Panoramas (9) 
Pool & Beach (561)
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What you can expect during your stay
- Face masks required for guests in public areas
- Floors marked for social distancing
Updated 06/10/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Grand Mayan at Vidanta Acapulco
Updated 06/10/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#5 of 200 in Acapulco
Location
4.4
Cleanliness
4.6
Service
4.4
Value
4.2
Travelers' Choice
Finding an ideal family-friendly hotel in Acapulco does not have to be difficult. Welcome to The Grand Mayan at Vidanta Acapulco, a nice option for travelers like you.
Guest rooms offer a flat screen TV, air conditioning, and a refrigerator, and The Grand Mayan at Vidanta Acapulco makes getting online easy as paid internet access is available.
You can also take advantage of some of the amenities offered by the hotel, including room service and a concierge. In addition, guests can enjoy a pool and a poolside bar during their visit. As an added convenience, there is parking available to guests.
Close to some of Acapulco's most popular landmarks, such as Punta Diamante (2.0 mi) and Capilla de la Paz (Chapel of Peace) (2.7 mi), Grand Mayan Acapulco Hotel is a great destination for tourists.
While visiting Acapulco, you may want to try some shrimp at one of the nearby restaurants, such as Paititi del Mar. Restaurante & Relax, Mariscos El Sirenito, or Celeiro Brazza Grill & Churrascaria.
If you’re looking for things to do, you can check out Club de Yates, which is a popular marina amongst tourists.
The Grand Mayan at Vidanta Acapulco puts the best of Acapulco at your fingertips, making your stay both relaxing and enjoyable.
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Property amenities
Parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Restaurant
Beach
Golf course
Babysitting
Paid wifi
Hot tub
Lazy river
Pool / beach towels
Infinity pool
Outdoor pool
Heated pool
Private pool
Sauna
Swimup bar
Breakfast available
Breakfast buffet
Poolside bar
Tennis court
Aerobics
Entertainment staff
Evening entertainment
Table tennis
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Massage
Salon
Concierge
Shops
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
Ironing service
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Room features
Air conditioning
Additional bathroom
Housekeeping
Private balcony
Room service
Kitchenette
Microwave
Flatscreen TV
Safe
VIP room facilities
Refrigerator
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Green
Languages Spoken
Spanish
Location
Full view
37Car recommended
Grade: 37 out of 100
13Restaurantswithin 0.75 miles
0Attractionswithin 0.75 miles
Contact
Avenida Del Palmar 1121, Acapulco 39900 Mexico
Name/address in local language
Getting there
Rental CarsSee rental cars from $45/day
2861Reviews184Q+A100Room tips
Reviews
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The hotel offers plenty to do like many pools to choose from. Games at the pool sites, restaurants, kiddy area, stores, deli, bakey, evening live music on weekends, lazy river and much more. They also provide transportation between hotels for our convince. The beach view is amazing from the balcony or getting off the elevators. Clean rooms, comfy beds. Just such a great place to enjoy your vacation. Employees are so friendly. Always with a smile and greeting you as you go by. Very helpful 😊 Definitely will stay again!!
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Review collected in partnership with RCI
Date of stay: June 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Grupo Vidanta, Director General at The Grand Mayan at Vidanta Acapulco
Responded 1 week ago
Dear jennie c, Greetings from sunny México, Thank you very much for providing your comments about your vacation with us We are happy to receive your kind comment about our staff, as they always look to exceed all our guests’ expectations. Also that you enjoyed our food options and the facilities. Our goal is to make each one of our guests’ vacations relaxing and we look to please them by making sure they receive all the benefits they are expecting to enjoy during their vacation. We truly look forward to serving you again in the near future! Happily, The Grand Mayan Acapulco Management
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The hotel is very nice, employees and administrators very polite and kind. Joy squad animator booth in Mayan Palace Golf (Gustavo and Andrea) are a very good couple of employees and animators. They like their job and they like interacting with people. In general a very good rating to the Joy squad and the employees in general.
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Date of stay: June 2022Trip type: Traveled
Helpful
Response from Grupo Vidanta, Director General at The Grand Mayan at Vidanta Acapulco
Responded 1 week ago
Dear 198chamak, Greetings from sunny Mexico We truly appreciate the time you have taken to share with us your impression about your stay with us. It is wonderful to hear that you enjoyed a marvelous vacation. We are happy to receive your kind comment about our staff, as they always look to exceed all our guests’ expectations. We are certain them will gladly receive your feedback. Comments like yours inspire us to continue creating ideal vacation experiences. We truly look forward to serving you again in the near future! Happily, The Grand Mayan Acapulco Management.
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Plus we meet a great taxi from vidanta Miguel Sotelo wonderful man willing to help you, flexible on your time been, respectful he will tell you the history from Acapulco or any questions you may have about it.
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Review collected in partnership with RCI
Date of stay: June 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Grupo Vidanta, General Manager at The Grand Mayan at Vidanta Acapulco
Responded 1 week ago
Dear ricardozavala48, Greetings from sunny Mexico, We truly appreciate the time you have taken to share with us your impression about your stay with us. It is wonderful to hear that you enjoyed a marvelous vacation. We warmly welcome you to return for another vacation in paradise. Best regards, The Grand Mayan Management.
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Resort beach beautiful but culture and not suitable for children. Pools can with great view. Would not recommend if you do not speak Spanish. Restaurants a shuttle ride away and pricey. Great bar food service poolside. Watch your Final bill! THEY TACK ON ALL Kinds OF FEES. BE SURE AND KEEP YOUR RECEIPT S AS YOU CHARGE EVERYTHING BY ROOM AND PAY AT END IN PESO! We had 70 USD in fees we had taken off. Also very limited ATM transactions. 25$ Fee for use.
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Date of stay: June 2022
Helpful
Response from Grupo Vidanta, General Manager at The Grand Mayan at Vidanta Acapulco
Responded 1 week ago
Dear rckhrs23, Thank you for taking the time to provide us with your feedback. We are disappointed that we could not meet your expectations to the fullest. Rest assured that your feedback will be considered as our goal is to make each of our guests’ vacations relaxing. This is very useful for us. Your comments are always welcomed. Sincerely, The Grand Mayan Acapulco Management.
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This resort has a fun easy and reasonably priced golf course, but the food at all of the restaurants is consistantly bad. I went there knowing two friends who all contracted food poisening. I thought taking antibiotics and other preventative care would suffice, but it didn't. The Italian restaurant had few truly Italian dishes. The food was under cooked, old spoiled food, flies and bad taste. The waiter tried to sell us on using their restaurant Le Petit. We didn't go, as they were always unclear of the menu and at $350 for 3 people, and never having seen one client use that restaurant which we walked by each day, we didn't wish to take the chance at more severe food poisening. The main in door restaurant in the Grand Mayan, had a breakfast bufett. It was the best food of all of the restaurant. The pizza's at the hotel were terrible. We bought one, and after one bite threw away a pepperoni pizza. However, they kept putting out several items that should have been thrown out such as the Salmon. Even a cat that one of the clients was feeding wouldn't eat the salmon. If you like a quiet hotel, this place is nice for retired people. No parties, no loud music, and no significant activities. …
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Date of stay: June 2022
Helpful
Response from Grupo Vidanta, General Manager at The Grand Mayan at Vidanta Acapulco
Responded 1 week ago
Dear Fincadelifto, Thank you for taking the time to provide us with your feedback. We regret that your stay was different from what you had expected. We spend considerable resources training our staff to maintain the highest possible standards as we constantly strive to achieve the utmost level of satisfaction. Rest assured that your feedback will be considered as our goal is to make each of our guests’ vacations relaxing. This is very useful for us. Sincerely, The Grand Mayan Acapulco Management.
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We were at the Mayan Palace and went to the lazy river where the joy squad was there with Gustavo, Andrea, Yareli and Sayi. We had a blast playing games. Our favorite was the cornhole tournament because we won. We also played ping pong and the best part was the lazy river because it’s huge.
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Date of stay: June 2022Trip type: Traveled
Helpful
Response from Grupo Vidanta, General Manager at The Grand Mayan at Vidanta Acapulco
Responded 2 weeks ago
Dear mrslguevara, Greetings from paradise, We truly appreciate the time you have taken to share with us your impression about your stay at our paradisiacal resort. We are delighted to learn that your trip was fun and that you enjoyed our amazing pools and especially the attention of our joy squad staff. We will be looking forward to creating another fabulous vacation for you soon! Warmest regards The Grand Mayan Management
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We have traveled to many different Mexican vacation spots. ALCAPULCO is definitely one of the best spots. The Grand Mayan has some of the most beautiful grounds and pools/beaches. We definitely loved using the lazy river and made good use of the covered cabanas. The one bedroom with the dip pool was everything. The kitchen was perfect for making breakfast and lunch. The fridge had plenty of room for all our food. The staff were friendly kind and attentive. ONE OF THE BEST THINGS YOU CAN DO is to be sure to book a head of time your airport shuttle through a friendly company ACÁPULCOFORALL.COM by Sebastian Hernandez. He was easy to book online. He can be found doing a quick Google search ACÁPULCO FOR ALL BY SEBASTIÁN HERNÁNDEZ. Send him an enquiry and he will respond fast. ACÁPULCO FOR ALL BY SEBASTIÁN HERNÁNDEZ was the way to go. He made it so easy to get to the resort. Recommend selecting to go to the grocery store on your way. Sebastian was fantastic, friendly, and attentive.…
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Date of stay: April 2022Trip type: Traveled
Helpful
Response from Grupo Vidanta, Director General at The Grand Mayan at Vidanta Acapulco
Responded Apr 27, 2022
Dear josephsN3184EB, Greetings from sunny Mexico, We truly appreciate the time you have taken to share with us your impression about your stay with us at The Grand Mayan Acapulco. It is wonderful to hear that you enjoyed a marvelous vacation. We are glad you enjoyed our facilities and we are grateful for your kind words about our overall staff’s service, as we consider them one of our biggest assets. We are always looking to surpass our clients’ expectations of genuine hospitality by providing outstanding locations and service excellence. We are constantly striving to achieve the highest level of guest satisfaction and this is very useful to us. We truly look forward to serving you again in the near future! Happily, The Grand Mayan Management.
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This resort is wonderful. All employees are friendly and couldn't be more helpful. The breakfast buffet is extensive and there is something for everyone. I even tried cerviche. I know I probably spelled that incorrectly but you get the idea. The grounds are impeccable. The resort is not far from the airport but is very quiet. We had a two bedroom suite with a balcony pool of our own. I highly recommend this resort! We will be back
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Date of stay: April 2022Trip type: Traveled
Room Tip: Contact the resort in advance to arrange transportation to and from the airport. Wear a mask in...
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Helpful
Response from Grupo Vidanta, Director General at The Grand Mayan at Vidanta Acapulco
Responded Apr 25, 2022
Dear wouldbetraveler2074 , Greetings from paradise, Thank you for taking the time to provide us with your feedback about your recent stay with us. It is wonderful to hear that you enjoyed a marvelous vacation. We are delighted to hear that you enjoyed the great variety of cuisine that our resort offers as well as the facilities. We warmly welcome you to return for another vacation in paradise. Warmest regards The Grand Mayan Acapulco Managment.
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My daughter and I had a wonderful vacation at The Grand Mayan. For the positives, the resort was one of the most beautiful I have visited. The staff and room services were amazing. Everything was clean and the staff masked for safety. They were always SO friendly and helpful. The views and the many pools were unmatched by any other resort. We especially loved the lazy river. The cost of the cocktails are reasonable, especially if you use “happy hour.” The food and food-services were outstanding. I cannot express how SAFE, CLEAN, AND WELL KEPT THIS RESORT IS. If you go, please support the local economy by purchasing a few things or services provided by the locals and tip for all services. They are AMAZING. I give the resort’s overall quality five stars. The negatives were not many. One was the lack of information regarding the entertainment provided by the resort. We were lucky enough to happen upon THE BAR where a ceremony to give thanks to the four powers of the earth by way of music and dancing was performed by locals. It was very moving. We loved it. However, we were saddened to learn of other programs and of the LIVE MUSIC we missed because no one bothered to inform us it was there or of the days and times. Also, please note —The mattress in our room was equivalent to sleeping on a park bench. Neither my daughter, or myself was able to sleep through the night all week. We literally felt our bones shifting from the HARDNESS OF THE MATTRESS. My hips are still hurting from sleeping on that mattress and I am not exaggerating. PLEASE Be aware also at check-out, I noticed some strange charges on my invoice. Since I had paid in full months prior to our visit and paid the $150 resort fee prior to our visit, I wasn’t expecting anything on my bill other than food. My invoice had FOUR CHARGES that I questioned. One was towel service (which I thought was strange), Another was donation?? I never understood the other two charges. I asked for those to be removed, and they were. Even though the resort was near perfect, it is very isolated (which some people do enjoy). I was lucky enough to be referred to ROBERTO ALARCON prior to our vacation. Without him, we would have not gotten to experience the many famous, fascinating, and historical spots in Acapulco. Our flight arrived in Acapulco before lunch and check-in was not until five so Roberto took us on a five hour tour after picking us up at the airport. My daughter needed some medication from the pharmacy and he knew just where to go to save the day. He took us to AMAZING RESTAURANTS and even took us for our covid tests before leaving beautiful Mexico. I can’t wait to return and will definitely try to book this wonderfully educated, friendly, and trustworthy city tour guide, ROBERTO ALARCON when we return to beautiful Acapulco.…
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Date of stay: March 2022Trip type: Traveled
1 Helpful vote
Helpful
Response from Grupo Vidanta, Director General at The Grand Mayan at Vidanta Acapulco
Responded Apr 8, 2022
ear NydiaFaye greeting from sunny Mexico, We are glad you have decided to post a review as it helps to further enrich our performance. We are pleased to learn you and your family had a wonderful vacation, that you enjoyed our food options, the beautiful of the nature and facilities and you perceived the resort’s safety protocols during your stay. We really thank you for your kind comment about our staff as we consider them one of our biggest assets. Your comments will be taken into consideration in order to provide you everything that you need to make the most of your vacation. Our primary goal is to ensure you are able to relax during your much deserved vacation. We look forward to welcoming you back and continue making your stays memorable! Happily, The Grand Mayan Acapulco Managment.
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We had a great time during our 2 weeks at the Grand Mayan in Acapulco. The accommodations are very nice, well maintained overall (the rooms, common spaces, but the tennis courts need a little more care) and the staff is very friendly and helpful. The beach is one of the best around, the weather always perfect and the pools and their activities (water aerobics, water spinning and Zumba) fun. Shout out to the Joya Squad! There are a couple of great dining options on the resort. We would recommend Limon y Sal, Il Forno di Gio and The Bar. A hidden gem is Greenbreak at the Pro Shop. There are dozens of great dining options just a short cab ride away. Paititi del Mar had a huge seafood selection and was delicious. Since we were there two weeks (the first week was taken up by the Abierto Mexicana pro tennis tournament in a lovely new stadium), we took a couple of tours of the city and environs. Victor at the transportation desk was very helpful setting these up. But the star of the tours was Baldo Gomez our driver and tour guide. He was cheerful, oh-so knowledgeable and fun to tour with. We did a city tour (including the cliff divers, all the sights, artisanal silversmith shops), tropical lagoon tour which included a fresh grilled fish lunch at a local family restaurant, Los Bou Bous, and finally an impromptu lunch of pozole at the famous Los Flamingos Hotel along with more artisanal sliver shopping. If you ever need a driver in Acapulco, you will love Baldo!…
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Date of stay: February 2022
Rooms
Cleanliness
Service
Room Tip: The ocean front rooms on floors 8-10 are the best experience.
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1 Helpful vote
Helpful
Response from Grupo Vidanta, Director General at The Grand Mayan at Vidanta Acapulco
Responded Apr 1, 2022
Greetings from sunny Mexico dear JJTravelersLebanon, We truly appreciate the time you have taken to share with us your impression of your stay with us. It is wonderful to hear that you enjoyed a marvelous vacation. We are delighted to hear that you enjoyed the great variety of cuisine that our resort offers as well as the facilities and the beauty of Acapulco. We warmly welcome you to return for another vacation in paradise. Warmest regards The Grand Mayan Acapulco Managment.
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PRICE RANGE
$299 - $325 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand mayan acapulco hotel acapulco, grand mayan hotel acapulco, acapulco grand mayan
LOCATION
MexicoPacific CoastGuerreroAcapulco
NUMBER OF ROOMS
451
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Claim Your Listing Frequently Asked Questions about The Grand Mayan at Vidanta Acapulco
What are some of the property amenities at The Grand Mayan at Vidanta Acapulco?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at The Grand Mayan at Vidanta Acapulco?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at The Grand Mayan at Vidanta Acapulco?
Guests can enjoy a swimup bar, an on-site restaurant, and a poolside bar during their stay.
Is parking available at The Grand Mayan at Vidanta Acapulco?
Yes, parking is available to guests.
What are some restaurants close to The Grand Mayan at Vidanta Acapulco?
Conveniently located restaurants include Celeiro Brazza Grill & Churrascaria, Restaurante Bar La Choza Andaluza, and Ika Tako Restaurante.
Are there opportunities to exercise at The Grand Mayan at Vidanta Acapulco?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does The Grand Mayan at Vidanta Acapulco have airport transportation?
Yes, The Grand Mayan at Vidanta Acapulco offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Grand Mayan at Vidanta Acapulco?
Yes, dry cleaning and laundry service are offered to guests.
Does The Grand Mayan at Vidanta Acapulco offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Does The Grand Mayan at Vidanta Acapulco have any great views?
Yes, guests often enjoy the ocean view available here.
Is The Grand Mayan at Vidanta Acapulco accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.