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The Grand Mayan Acapulco

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#3 of 178 Hotels in Acapulco
Certificate of Excellence
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The Grand Mayan Acapulco
The Grand Mayan Acapulco
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1,719 Reviews from our TripAdvisor Community

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Showing 1,482: English reviews
Riverdale, Illinois
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Before coming to Acapulco, I read the excellent reviews regarding the services and recommended tours that Sebastian provided. I got in touch with Sebastian on his website, acapulcoforall.com to arrange for pickup at the airport. He arrived at the airport on time and picked us up on time from the resort when we used he services. Sebastian was our personal... More 

Helpful?
Thank bouquet1
San Diego, California
Level Contributor
3 reviews
5 of 5 stars Reviewed 1 week ago via mobile

When I first booked my vacation to go to Acapulco I was worried not only about the "dangerous situation" that was supposedly going on in Acapulco but also about the hotel. I really did not know what to expect and what I found was a beautiful hotel with great rooms with gorgeous views of the ocean and the nicest people... More 

Helpful?
Thank Alex B
Mexico City, Mexico
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

Average room decoration, very clean. The Best part of hotel are the pools, these are great!! There is a river pool perfect for adults and kids! Lot of fun and relax ! The Beach is clean but you cant swim, because is dangerous. Good food, very luxurious hotel. The Beach is not great, rooms are average, but hotel instalations are... More 

Helpful?
Thank MoniqueDays
Socialmediamanager1, Manager at The Grand Mayan Acapulco, responded to this review

Dear Guest: We are always grateful that our guests take time to share their vacation experiences at The Grand Mayan. We are happy you enjoyed our pools. Rest assured that your comments will be taken into consideration in order to provide you everything that you need to make the most of your vacation. Our primary goal is to ensure you... More 

New York City, New York
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Everyone at the Grand Mayan Acapulco is very accomadating and gracious. Especially the waiters at the Cafe de lago , see Isidro, Cesar, Ricardo, Jose Luis , Jesus Miguel and Lucia . The Activities coordinators near the pool are great, Salvador, Karla, Natalia and Karlina, we can't forget. Don't miss the show at the Bar, Lana and Daniel are great... More 

Helpful?
Thank missann13
Socialmediamanager1, Manager at The Grand Mayan Acapulco, responded to this review

Dear Guest: Thank you for taking the time to provide us your feedback about your recent stay at The Grand Mayan. We are delighted to learn that our staff was welcoming, as this is what we strive for every day. We will gladly share your feedback with the staff mentioned, as working to anticipate and exceed your every need is... More 

1 review
5 of 5 stars Reviewed 1 week ago

The Hotel is very nice, very modern and lot of activities to do. They have a crew in the pool that really made time go fast, Joy squad, Karla and Salvador you made our trip? Thank you. The family loved the slow river too. The beach has big shaded areas so you can stay there all day long. The first... More 

Helpful?
Thank Samantha S
Socialmediamanager1, Manager at The Grand Mayan Acapulco, responded to this review

Dear Guest: We are grateful for your taking the time to write a review about your experience while staying at The Grand Mayan. We are so glad you had a nice stay and enjoyed the facilities and our staff’s service. They work tirelessly - day and night, to make our guests’ visits the most comfortable experience ever. We are certain... More 

Centerville
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We thoroughly enjoyed our stay at The Grand Mayan Acapulco. The beauty of the resort immediately hits you when you walk in. We did do the presentation, which we didn't buy, but we enjoyed our presenter, Temo. And that gave us 10% off the rest of the week plus access to the gym and spa. The gym is very well... More 

Helpful?
Thank Becky B
Socialmediamanager1, Manager at The Grand Mayan Acapulco, responded to this review

Dear Guest: Thank you very much for providing your comments about your vacation at The Grand Mayan. We are pleased to learn you had a wonderful vacation, that you enjoyed the facilities and our staff’s service. They work tirelessly - day and night, to make our guests’ visits the most comfortable experience ever. We will be delighted to welcome you... More 

Mexico City, Mexico
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

Totally overrated. They try constantly to do a washbrain trying to make you buy a membership... I am fully disappointed. Lying with the adverts. Never waste your time for a free breakfast and then and speech they send you a seller to have breakfast with you and don't let you go until late you buy something. They try all the... More 

Helpful?
2 Thank Berta Sánchez C
Socialmediamanager1, Manager at The Grand Mayan Acapulco, responded to this review

Dear Guest : Thank you for your comments about your experience at The Grand Mayan. As one of the most successful companies in the Mexican tourism field, we clearly communicate the terms and conditions associated with accepting an invitation to our sales presentation and everyone - at free will, attends. We do appreciate any feedback being provided to us and... More 

Boston, Massachusetts
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We highly recommend Sebastian Hernandez of Acapulcoforall.com! Sebastian was our personal driver for the whole week, He had all the things planned out in our week visiting Acapulco. We just visited this resort and had an excellent time. The grounds are very well maintained and there was a lot of activitys going on throughout the week. We really liked Tequila... More 

Helpful?
2 Thank AllanFlanders
Socialmediamanager1, Manager at The Grand Mayan Acapulco, responded to this review

Dear Guest: Thank you so much for choosing The Grand Mayan for your vacation and for sharing your review with us. We truly appreciate your kind words about our staff, as they are always looking to surpass our clients’ expectations of genuine hospitality by providing service excellence. It is pleasing to learn that you also enjoyed the breathtaking landscape and... More 

Mexico City, Mexico
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 25, 2016 via mobile

Despite the bad reputation Acapulco has had in the last years, it continues to be one of the most beautiful places in Mexico. The great views, the food, the hospitality make it worthy to go and visit. My husband, my 9 year old son, my 7 year old daughter and I stayed at the Grand Mayan and had wonderful vacations.... More 

Helpful?
1 Thank Ery G
Little Falls
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed July 25, 2016 via mobile

My wife and I decided to go to Acapulco for a second honeymoon as we wanted to go 35 years ago. We were not disappointed in what we saw and did. We got a taxi tour guide (Jose) that was just fantastic. Jose took us to a place called the chapel of peace that was just beautiful. We also went... More 

Helpful?
1 Thank Lcongdon
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Beachfront
  • Spa
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Spa
  • Golf course
  • Tennis Court
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Business Center with Internet Access

Additional Information about The Grand Mayan Acapulco

Address: Avenida Del Palmar 1121, Acapulco 39900, Mexico
Location: Mexico > Pacific Coast > Guerrero > Acapulco
Price Range: $75 - $123 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Grand Mayan Acapulco 5*
Number of rooms: 451
Reservation Options:
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Also Known As:
Grand Mayan Acapulco Hotel Acapulco
Grand Mayan Hotel Acapulco
Acapulco Grand Mayan
Hotel Style:
#1 On the Beach Hotel in Acapulco
#3 Luxury Hotel in Acapulco
#4 Family Hotel in Acapulco
#4 Romantic Hotel in Acapulco
#8 Best Value Hotel in Acapulco
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