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The Grand Mayan Acapulco

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#3 of 179 Hotels in Acapulco
Certificate of Excellence
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The Grand Mayan Acapulco
The Grand Mayan Acapulco
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1,737 Reviews from our TripAdvisor Community

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Showing 1,485: English reviews
san diego, ca
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Subject: The Grand Mayan Acapulco Location: Acapulco, Pacific Coast, Mexico, North America Title: Our Enjoyable Grand Mayan Stay September 3-10th ID#: 419626616 We started our stay at the Grand Mayan with a wonderful guide: Sebastian Hernàndez Ricardo who runs a guide service through:ACAPULCOFORALL.COM . We wrote to him ahead of time and he was right there to pick us up... More 

Helpful?
Thank carolynnmm
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

We visited the Mayan with another couple, during our one week stay our friends had found a personal tour guide on tripadvisor!! His name is Roberto Alarc'on. Wow !! Picked us up at airport, took us to the Grand Mayan in style lol !!! Adult beverages very nice touch !! We took city tour on Monday, very passionate about history... More 

Helpful?
1 Thank Shannon M
Pasadena, California
Level Contributor
36 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I was extremely disappointed because the room I got was extremely dirty: the tub still had dried foam, long hairs, the floor was disgustingly dirty, the sheets had rusty post and more. I immediately called a manager who took photos and they were cleaning the room around 10 pm, which was annoying but at least it was going to be... More 

Helpful?
Thank MarcelaToledo
Socialmediamanager1, Manager at The Grand Mayan Acapulco, responded to this review

Dear Guest: We really appreciate the time you have taken to share with us your impression about your stay. We are disappointed to learn about the inconveniences experienced during your visit since we are always looking to surpass our clients’ expectations of genuine hospitality by providing outstanding facilities and service excellence. All our staff has a strict regimen of training... More 

Riverdale, Illinois
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed August 25, 2016

Before coming to Acapulco, I read the excellent reviews regarding the services and recommended tours that Sebastian provided. I got in touch with Sebastian on his website, acapulcoforall.com to arrange for pickup at the airport. He arrived at the airport on time and picked us up on time from the resort when we used he services. Sebastian was our personal... More 

Helpful?
1 Thank bouquet1
San Diego, California
Level Contributor
3 reviews
5 of 5 stars Reviewed August 24, 2016 via mobile

When I first booked my vacation to go to Acapulco I was worried not only about the "dangerous situation" that was supposedly going on in Acapulco but also about the hotel. I really did not know what to expect and what I found was a beautiful hotel with great rooms with gorgeous views of the ocean and the nicest people... More 

Helpful?
Thank Alex B
Mexico City, Mexico
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 23, 2016 via mobile

Average room decoration, very clean. The Best part of hotel are the pools, these are great!! There is a river pool perfect for adults and kids! Lot of fun and relax ! The Beach is clean but you cant swim, because is dangerous. Good food, very luxurious hotel. The Beach is not great, rooms are average, but hotel instalations are... More 

Helpful?
Thank MoniqueDays
Socialmediamanager1, Manager at The Grand Mayan Acapulco, responded to this review

Dear Guest: We are always grateful that our guests take time to share their vacation experiences at The Grand Mayan. We are happy you enjoyed our pools. Rest assured that your comments will be taken into consideration in order to provide you everything that you need to make the most of your vacation. Our primary goal is to ensure you... More 

New York City, New York
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed August 22, 2016

Everyone at the Grand Mayan Acapulco is very accomadating and gracious. Especially the waiters at the Cafe de lago , see Isidro, Cesar, Ricardo, Jose Luis , Jesus Miguel and Lucia . The Activities coordinators near the pool are great, Salvador, Karla, Natalia and Karlina, we can't forget. Don't miss the show at the Bar, Lana and Daniel are great... More 

Helpful?
Thank missann13
Socialmediamanager1, Manager at The Grand Mayan Acapulco, responded to this review

Dear Guest: Thank you for taking the time to provide us your feedback about your recent stay at The Grand Mayan. We are delighted to learn that our staff was welcoming, as this is what we strive for every day. We will gladly share your feedback with the staff mentioned, as working to anticipate and exceed your every need is... More 

1 review
5 of 5 stars Reviewed August 19, 2016

The Hotel is very nice, very modern and lot of activities to do. They have a crew in the pool that really made time go fast, Joy squad, Karla and Salvador you made our trip? Thank you. The family loved the slow river too. The beach has big shaded areas so you can stay there all day long. The first... More 

Helpful?
Thank Samantha S
Socialmediamanager1, Manager at The Grand Mayan Acapulco, responded to this review

Dear Guest: We are grateful for your taking the time to write a review about your experience while staying at The Grand Mayan. We are so glad you had a nice stay and enjoyed the facilities and our staff’s service. They work tirelessly - day and night, to make our guests’ visits the most comfortable experience ever. We are certain... More 

Centerville
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed August 17, 2016

We thoroughly enjoyed our stay at The Grand Mayan Acapulco. The beauty of the resort immediately hits you when you walk in. We did do the presentation, which we didn't buy, but we enjoyed our presenter, Temo. And that gave us 10% off the rest of the week plus access to the gym and spa. The gym is very well... More 

Helpful?
Thank Becky B
Socialmediamanager1, Manager at The Grand Mayan Acapulco, responded to this review

Dear Guest: Thank you very much for providing your comments about your vacation at The Grand Mayan. We are pleased to learn you had a wonderful vacation, that you enjoyed the facilities and our staff’s service. They work tirelessly - day and night, to make our guests’ visits the most comfortable experience ever. We will be delighted to welcome you... More 

Mexico City, Mexico
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed August 8, 2016 via mobile

Totally overrated. They try constantly to do a washbrain trying to make you buy a membership... I am fully disappointed. Lying with the adverts. Never waste your time for a free breakfast and then and speech they send you a seller to have breakfast with you and don't let you go until late you buy something. They try all the... More 

Helpful?
2 Thank Berta Sánchez C
Socialmediamanager1, Manager at The Grand Mayan Acapulco, responded to this review

Dear Guest : Thank you for your comments about your experience at The Grand Mayan. As one of the most successful companies in the Mexican tourism field, we clearly communicate the terms and conditions associated with accepting an invitation to our sales presentation and everyone - at free will, attends. We do appreciate any feedback being provided to us and... More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Beachfront
  • Spa
  • Fitness Center with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Spa
  • Golf course
  • Tennis Court
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Business Center with Internet Access

Additional Information about The Grand Mayan Acapulco

Address: Avenida Del Palmar 1121, Acapulco 39900, Mexico
Location: Mexico > Pacific Coast > Guerrero > Acapulco
Price Range: $73 - $213 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Grand Mayan Acapulco 5*
Number of rooms: 451
Also Known As:
Grand Mayan Acapulco Hotel Acapulco
Grand Mayan Hotel Acapulco
Acapulco Grand Mayan
Hotel Style:
#1 On the Beach Hotel in Acapulco
#3 Luxury Hotel in Acapulco
#4 Romantic Hotel in Acapulco
#4 Family Hotel in Acapulco
#15 Best Value Hotel in Acapulco
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