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The Grand Mayan Acapulco

2,014 reviews
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Traveler (1689)
Pool & Beach (419)
Room & Suite (409)
Overview
  • Excellent61%
  • Very good29%
  • Average5%
  • Poor3%
  • Terrible2%
Travelers talk about
“roberto alarcon”(318 reviews)
“grand mayan”(992 reviews)
“lazy river”(207 reviews)
Wifi
Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4.5 Star Hotel
All hotel details
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Reviews (2,014)Write a Review
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All reviewsroberto alarcongrand mayanlazy rivertour guidewater parkocean viewthe cliffgolf coursesea gardenbeautiful resorttaxi driverhighly recommend the grandalways on timeemail addresstime sharetimeshare presentationbedroom suite
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1 - 5 of 1,616 reviews
Reviewed 5 days ago via mobile

My friend and I spent a glorious week at the Grand Mayan Acapulco. The resort grounds are beautiful and the staff is very friendly. We took advantage of the daily water aerobics with Salvador and Ari. It was lots of fun and a good work...More

Thank kirst57
Reviewed 5 days ago via mobile

After writing my review yesterday and talking to the management about the problem with the internet, something happened. Today we were offered 4 devises for free use. Thank you very much for taking my complaint into consideration and solving the problem!

Thank Abdullah K
Reviewed 2 weeks ago

Dec 22-29 2017. The grounds are beautiful and the Mayan Palace is amazing and right on the Ocean. The excursion desk (Victor) set us up with Carlos Corona as a tour guide. Carlos made our trip!! He picked us up every morning for a new...More

Thank MickSelck
Reviewed 3 weeks ago

This was our second stay at the Grand Mayan. Because we enjoyed it so much the first time we thought we would stay for three weeks this time. We certainly weren't disappointed and had a wonderful time. It's true that the only way to get...More

1  Thank Marie-line L
Reviewed 3 weeks ago

I stayed at the Grand Mayan Acapulco from Dec. 9-16, 2017. I was with 2 other women. We stayed in 2 one-bedroom suites. At first we were not on the ocean-view side of the building. The rooms smelled very heavily from mildew. We were in...More

2  Thank Melodie T
Response from Socialmediamanager1, Manager at The Grand Mayan AcapulcoResponded 3 weeks ago

Dear Guest: We truly appreciate the time you have taken to share with us your impression about your stay with us. We are delighted to learn you enjoyed our food options. However, we are disappointed that we were unable to meet your expectations to the...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Center with Gym / Workout Room
Beachfront
Spa
Hotel Amenities
Room Service
Business Center with Internet Access
Children Activities (Kid / Family Friendly)
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Self-Serve Laundry
Room amenities
Air Conditioning
Microwave
Things to do
Pool
Restaurant
Fitness Center with Gym / Workout Room
Spa
Golf course
Tennis Court
Outdoor pool
Details
Price range
$107 - $221 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 On the Beach Hotel in Acapulco
#2 Luxury Hotel in Acapulco
#3 Family Hotel in Acapulco
#4 Romantic Hotel in Acapulco
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
Details
Price range
$107 - $221 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 On the Beach Hotel in Acapulco
#2 Luxury Hotel in Acapulco
#3 Family Hotel in Acapulco
#4 Romantic Hotel in Acapulco
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveler (1689)
Pool & Beach (419)
Room & Suite (409)
Dining (141)
Hotel & Grounds (1037)
Family and Play Areas (14)
Bathroom (5)
Business Center & Event Rooms (3)
Questions & Answers
Ask a question
KimGetIt
December 22, 2017|
AnswerShow all 4 answers
Response from Socialmediamanager1 | Property representative |
Please call us at 1-800-292-9446.
0
Votes
Google Translation
Tak N
December 14, 2017|
AnswerShow all 3 answers
Response from Socialmediamanager1 | Property representative |
Please call us at 1-800-292-9446.
0
Votes
Google Translation
debbiemW8556UG
November 29, 2017|
AnswerShow all 2 answers
Response from Catherine F |
We did not personally have a problem with the water, but we opted for bottled water most of the time. We found that bringing water bottles & buying a large jug of water at the hotel store worked well.
0
Votes
Room Tips
"Be clear if your booking Regency Golf / or the Palace. There is a difference. Palace is on ocean."
Read review
"Ocean view is best!"
Read review
"A studio does not have a refrigerator/microwave, worth it to get the single room. The views are awesome."
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"rooms overlooking the golf course are cooler to relax on after a hot day"
Read review
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