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The Grand Mayan Acapulco

#3 of 178 Hotels in Acapulco
Certificate of Excellence
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The Grand Mayan Acapulco
The Grand Mayan Acapulco
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1,685 Reviews from our TripAdvisor Community

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Showing 1,474: English reviews
Mexico City, Mexico
Level Contributor
7 reviews
5 of 5 stars Reviewed 2 days ago NEW via mobile

Despite the bad reputation Acapulco has had in the last years, it continues to be one of the most beautiful places in Mexico. The great views, the food, the hospitality make it worthy to go and visit. My husband, my 9 year old son, my 7 year old daughter and I stayed at the Grand Mayan and had wonderful vacations.... More 

Helpful?
Thank Ery G
Little Falls
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

My wife and I decided to go to Acapulco for a second honeymoon as we wanted to go 35 years ago. We were not disappointed in what we saw and did. We got a taxi tour guide (Jose) that was just fantastic. Jose took us to a place called the chapel of peace that was just beautiful. We also went... More 

Helpful?
1 Thank Lcongdon
El Cajon, California
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We were at the resort during low season at the end of June. The beach was beautiful with no crowds. All the restaurants were not open but there was a good variety at the ones that were operating. Happy hours were always plentiful. Acapulco is more of a local (Mexican) destination than a international destination.

Helpful?
1 Thank cathrens
Douglasville, Georgia
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago NEW via mobile

The Grand Mayan, is Grand indeed. The accommodations are top notch! The staff second to none. The staff, polite, friendly and very helpful. My husband and I had an ocean view room. The view was so much more than expected. The food is excellent as well. During our stay we went on a City Tour. You must do this! What... More 

Helpful?
Thank PJROPER59
NYC
Level Contributor
34 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
2 of 5 stars Reviewed 1 week ago

Beautiful view from high-floor room, both garden and ocean sides! Pleasant, helpful bell-boys, quick, free transportation to nearby restaurants - the hotel ones are quite average. Most of guests seems randomly selected for free 2-night stay with idea to recruit them for buying time shares. It creates some atmosphere which we did not like. Rooms are spacious and well-decorated, however,... More 

Helpful?
Thank AVT_50
Socialmediamanager1, Manager at The Grand Mayan Acapulco, responded to this review

Dear Guest : We really appreciate the time you have taken to share with us your impression about your stay at The Grand Mayan. We are delighted to find out you and your loved ones enjoyed many of our facilities and appreciate your kind comment about some our staff, as we consider them one of our biggest assets. We are... More 

Arlington, Texas
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We were picked up by Sebastian Hernandez and were taken to places that we would not have ordinarily seen. We visited and were guided to some of the best spots in the city and suburbs. This trip with the 7 of family and friends was definitely a 9.5 (only disappointment was the beach which was ordinary for Mexico but we... More 

Helpful?
1 Thank joeh1959
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We found Sebastian Hernandez here on tripAdvisor. I contacted him and he answered right away and we got set up for him to pick me & my family (9 people total) from the airport. Some of my family was afraid to come to Acapulco because the recent news, however, Sebastian made us feel super comfortable and the same day we... More 

Helpful?
4 Thank Ramangie
Mexico City, Mexico
Level Contributor
163 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 stars Reviewed 2 weeks ago

the general insatallations are very good, the swimming pools are amazing, service is very good, people is very friendly, we only have a Little problema, that the room it was asigned when we arrived the air condition didn´t work very good, and it was almost 930Pm and we had to wait to be moved to another room, with all the... More 

Helpful?
Thank pfl0res
New Suffolk, New York
1 review
3 of 5 stars Reviewed 2 weeks ago

Words cannot express how much we loved Cesar Garcia from the Joy Squad. He was above and beyond with the activities an attitude towards me and my family. The reason we WILL be back is because of this young man. It was very evident the impact he made not only on my family but the other families poolside. We travel... More 

Helpful?
Thank nanderson2016
Socialmediamanager1, Manager at The Grand Mayan Acapulco, responded to this review

Dear Guest : We really appreciate the time you have taken to share with us your impression about your stay at The Grand Mayan. We are happy to receive your kind comment about our staff, as they always look to exceed all our guests’ expectations. We are certain Cesar will gladly receive your feedback. Your comments are always welcomed. We... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

10 Best When I share reviews I remove all emotional feelings so people can get a real review.... Our room 09 Our Ocean View 10 (huge room with a noisy pool in the balcony (dirty had to call for service)) all rooms are nice BUT.... WI-FI $10 + Dollars per day (poor) Maintenance Dpt. 02 (had to call them several... More 

Helpful?
Thank Leo O
Socialmediamanager1, Manager at The Grand Mayan Acapulco, responded to this review

Dear Guest : We truly appreciate the time you have taken to share with us your impression about your stay with us. It is disappointing to learn that your experience was not satisfactory. We spend considerable resources training our staff to maintain the highest possible standard of cleanliness and hygiene which we know our guests expect when staying at our... More 

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Beachfront
  • Spa
  • Fitness Center with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Spa
  • Golf course
  • Tennis Court
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Business Center with Internet Access
  • Self-Serve Laundry

Additional Information about The Grand Mayan Acapulco

Address: Av. Costera de las Palmas 1121, Acapulco 39900, Mexico
Location: Mexico > Pacific Coast > Guerrero > Acapulco
Price Range: $75 - $160 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Grand Mayan Acapulco 5*
Number of rooms: 451
Also Known As:
Grand Mayan Acapulco Hotel Acapulco
Grand Mayan Hotel Acapulco
Acapulco Grand Mayan
Hotel Style:
#1 On the Beach Hotel in Acapulco
#3 Luxury Hotel in Acapulco
#4 Family Hotel in Acapulco
#4 Romantic Hotel in Acapulco
#11 Best Value Hotel in Acapulco
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