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Krystal Beach Acapulco

Traveler (385)
360
Panoramas (94)
Room & Suite (318)

About

#9 of 174 hotels in Acapulco
Location
Cleanliness
Service
Value
Beach front hotel located across from Papagayo park and La Gran Plaza shopping center. In the Hotel Golden zone.400 Rooms and suites overlooking to the Santa Lucia bay or beautiful mountains.Offers 2 restaurants, 2 bars, 1 Snack bar. Swimming pools, Beach palapas, Kamp Krystal kid's club, daily activities for adults and children. Meeting facilities for up to 450 people.
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Property amenities
Pool
Room service
Free Internet
Restaurant
Bar/Lounge
Spa
Adult pool
Babysitting
Banquet Room
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting rooms
Outdoor pool
Public Wifi
Wheelchair access
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Room features
Air conditioning
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Value
Mountain View
HOTEL CLASS
1,520Reviews
872Photos
21Q+A
10Room tips
Traveler rating
  • 654
  • 272
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  • 180
  • 148
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Popular mentions
Its a really good hotel, but the room kinda get you a feeling of oldness, the bathroom had a weird smeel after you take a Shower. It was a really good hotel, and really good location, but the rooms can be better.
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Review collected in partnership with this hotel
Response from KrystalAcapulco, Gerente at Krystal Beach Acapulco
Responded 3 days ago
Dear guest Thank you for considering us as your host hotel, thank us for your trust. We are in the process of renovation in the rooms, an improvement for a better comfort during your stay. Wishing that you give us the opportunity to assist you and agree on your next vacation at Krystal Beach Acapulco. We appreciate your distinguished choice! Oscar Nava Valente Quality Manager
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we stayed feb. 5th to the 18th. we have stayed here at the same hotel every year for 20+ years. it isnt a modern resort but provides clean rooms and good service every year. plus its location along the costera provides great beach access plus many options for good dining and
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Response from KrystalAcapulco, Gerente de Operaciones at Krystal Beach Acapulco
Responded Feb 26, 2019
Distinguished Guest Thank you very much for considering us as your host hotel, for having placed your trust in us in enjoying an extraordinary vacation, our mission is to make your stay a pleasant and unforgettable experience. Wishing that you give us the opportunity to serve you and pamper you on your next vacation at Krystal Beach Acapulco. We appreciate your distinguished choice! Oscar Nava Valente Operations Manager
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The room was nice and clean (sea view standard twin), views were amazing and good location. My Spanish is very basic, reception do not speak much English. The hotel mainly caters for middle class Mexican families. There are not enough sun loungers for the guests at the
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Response from KrystalAcapulco, Gerente de Operaciones at Krystal Beach Acapulco
Responded Jan 21, 2019
Distinguished Guest Thank you very much in considering us as a hotel for your holidays, we thank you in sharing your comments, this allows us to improve the areas of opportunities in our service. Wishing that you give us the opportunity to serve them and pamper them on their next vacation at Krystal Beach Acapulco. We appreciate your distinguished choice! Oscar Nava Valente Operations Manager
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I have to say, my wonderful week at this hotel was made posible by the Quality manager Yaneth Ferrer and Oscar, two of kind service experts. Me and my family from Houston where overwhelmed when we discoved our rooms where infact, two full sized suits at the 19th floor, with two
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Response from KrystalAcapulco, Gerente de Operaciones at Krystal Beach Acapulco
Responded Dec 20, 2018
Distinguished Guest Thank you very much in considering us as your host hotel, in allowing to leave in our hands the experience of extraordinary vacations, thanks in sharing your comments, for us it is of great importance to know that once again we have achieved the satisfaction of our guests. Wishing that you give us the opportunity to serve them and pamper them on their next vacation at Krystal Beach Acapulco. We appreciate your distinguished choice! Oscar Nava Valente Operations Manager
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Our first stay here at Krystal Beach and the hotel was exceptional, customer service was fantastic, everyone was very friendly and welcoming! The location was just perfect with attractions nearby. Will definitely be back at our next family vacation.
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Response from KrystalAcapulco, Gerente de Operaciones at Krystal Beach Acapulco
Responded Nov 26, 2018
Distinguished Guest! Thank you very much for giving us the opportunity to have given us as your Hotel to enjoy an extraordinary vacation, so that we like it more than once we have achieved satisfaction, our mission is to transform your stay into a pleasant and unforgettable experience . Wishing you to give us the opportunity to attend and attend your vacation at Krystal Beach Acapulco. We appreciate your distinguished choice! Oscar Nava Valente Operations Manager
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All photosTravelerRoom & SuitePool & BeachDining Family and Play Areas
Es techo del baño da asco
La calidad del aire en la habitación tiene que ser mala si así está la rejilla del aire acondicionado
La tasa del baño sucia
En la habitación, toallas en pésimo estado
Professional photo exclusively commissioned by TripAdvisorKrystal Beach Acapulco
The Standard Double Ocean View at the Krystal Beach Acapulco
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Hi, anyone knows if you have to book the palapas by the beach? Do they have an extra charge? Thanks.
If you ask one of the guys dressed in white(security) they will find you or “reserved” one for you, but you’ll have to give them a tip. Not bad at all... next day they see you they’ll have one ready for you....😂🏝🍺🍸
1 vote
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Hola de regreso!..... im not sure if you've been in Acapulco before but I am Mexican and basically I spent lots of holidays in Acapulco, I have great memories about this place however this time I saw Acapulco quite run down. If you go to the diamante are its beautiful and modern the old "zona hotelera" where the hotel Krystal is at is looking pretty sad. My husband is Canadian and we had a great time, the room we stayed at was in the corner of the building (they're bigger and surrounded by glass) try to get one of them because the other ones are not as big. (We had two rooms) The location is great there's a little market right beside the hotel and across the street there's a mall there's lots of convenient stores and restaurants around. The beach was nice and warm, not as many vendors as I was used to see. Good luck and I'm sure you'll have a great time.
1 vote
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"corner suites have an awesome view of the bay"
"The highier, the better, Acapulco is a noisy city!"
"beachside rooms offer great views"
"ocean view rooms are awesome"
"All rooms have good views but bay side best (each room has balcony)"
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PRICE RANGE
$58 - $136 (Based on Average Rates for a Standard Room)
LOCATION
MexicoPacific CoastGuerreroAcapulco
NUMBER OF ROOMS
400
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