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Krystal Beach Acapulco

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Avenida Costera Miguel Aleman 163 Fracc. Magallanes, Acapulco 39670 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Free cancellation until 02/19/22
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Traveler (629)
360
Panoramas (94)
Room & Suite (362)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 12/28/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Krystal Beach Acapulco
Updated 12/28/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#4 of 198 hotels in Acapulco
Location
Cleanliness
Service
Value
Travelers' Choice
Beach front hotel located across from Papagayo park and La Gran Plaza shopping center. In the Hotel Golden zone.400 Rooms and suites overlooking to the Santa Lucia bay or beautiful mountains.Offers 2 restaurants, 2 bars, 1 Snack bar. Swimming pools, Beach palapas, Kamp Krystal kid's club, daily activities for adults and children. Meeting facilities for up to 450 people.
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Property amenities
Valet parking
Free internet
Pool
Bar / lounge
Beach
Entertainment staff
Babysitting
Children Activities (Kid / Family Friendly)
Paid public parking nearby
Wifi
Infinity pool
Adult pool
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Snack bar
Swimup bar
Poolside bar
Kids club
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
Salon
Baggage storage
Concierge
Convenience store
Shops
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private balcony
Room service
Safe
Flatscreen TV
Bath / shower
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Park View
Harbor View
Languages Spoken
English, Spanish
2409Reviews37Q+A11Room tips
Traveler rating
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Popular mentions
Aga wrote a review Aug 2021
1 contribution
+1
I stayed in the hotel for 14 days! It was really great choice! People was very friendly, room bug with great view :) perfect service everywhere. Mr Carlos and Mr Augustine made the stay very pleasant, very helpful with choosing the food ;) Really great service and help anytime!! Definitely recommend! Oh and the beach in from of hotel beautiful!
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Date of stay: August 2021Trip type: Traveled on business
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Response from Calidad Krystal, Director General at Krystal Beach Acapulco
Responded Aug 23, 2021
Dear Guest Thank you very much for having considered us as your host hotel to enjoy an extraordinary vacation in our beautiful port of Acapulco, for us it is of great importance to know that we have once again achieved the satisfaction of our guests through the quality and warmth of our services. We will gladly send the congratulations and recognition to our colleagues Mr. Carlos & Mr. Agustine and to our work team who contributed to the satisfaction of your stay. We are waiting for you on your next vacation at Krystal Beach Acapulco, it will be a pleasure to serve you and pamper you again. We thank you for your distinguished choice! Oscar Nava Valente Operations Manager
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Getaway138451 wrote a review Jan 2021
24 contributions6 helpful votes
The plan was to spend 2 nights at Krystal. Due to no internet in our room and the lack of social distancing we left after 1 night. We found that our car had been rifled through by their valets. Getting a c refund for the second night was met by a rude manager. For some reason they couldn't just refund the credit card but in s isted on wiring the refund to my bank account. The place is lacking in many things. The trash on the beach and the locals had no respect for others. Want drugs on a lady of the night no problem. Just walk down the street
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Date of stay: December 2020Trip type: Traveled as a couple
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Response from Calidad Krystal, Director General at Krystal Beach Acapulco
Responded Jan 29, 2021
Dear guest Thank you for having shared your comments, for us it is of great importance to know the areas of opportunity, we will take corrective actions to improve our services. We sincerely apologize for the inconvenience experienced during your stay, it is not the experience we want our guests. Wishing you to give us the opportunity to serve you on your next vacation, we will make your stay a pleasant and unforgettable experience. We reiterate our gratitude and commitment. René Ramirez Managing Director
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Artem wrote a review Nov 2020
49 contributions47 helpful votes
This hotel is from 1980th. Clean ,but not updated.good staff. Very polite. Policemen on the beach. Beach is funny- hundreds of selling person going thru your place. They sale all- from shrimp till silver rings and chairs. If you are looking quite this place is not for you. Food is good. Drinks is normal too.
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Date of stay: November 2020Trip type: Traveled as a couple
2 Helpful votes
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Response from Calidad Krystal, Director General at Krystal Beach Acapulco
Responded Nov 23, 2020
Dear Guest Thank you very much for choosing us as your host hotel to enjoy an extraordinary vacation in our beautiful of Acapulco, for us it is of great importance to know that we have once again achieved the satisfaction of our guests through the quality and warmth of our services. . We are waiting for you on your next vacation at Krystal Beach Acapulco, we will make your stay a pleasant and unforgettable experience. We thank you for your distinguished choice! Oscar Nava Valente Operations & Quality Manager
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Cassandra C wrote a review Jul 2020
1 contribution1 helpful vote
This place is HORRIBLE- it is way over capacity for COVID19 restrictions, no one wears masks, the elevators are FULL, and the service is horrific. We were up until 130 AM because they had to find us another room with working A.C. after the first 2 rooms didn’t. Parking is PAY parking - so anything you save in the price of the hotel goes away after paying extras. Loud rough crowd and NOT okay with safety measures. Stay away.
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Date of stay: July 2020Trip type: Traveled as a couple
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Response from Calidad Krystal, Director General at Krystal Beach Acapulco
Responded Aug 2, 2020
Distinguished Guest Thank you very much for sharing your comments, we apologize for the inconvenience you experienced during your stay, it is not the experience we wish our guests. It should be noted that we have 3 certifications (Guerrero Punto Limpio, Stay, Safe & Clean and CRISTAL) we have strictly adhered to the safety and hygiene protocols to take care of the integrity of our guests, collaborators and clients. I would have loved to be able to attend them personally, in order to improve the perception of their experience. We reiterate our thanks and commitment. Oscar Nava Valente Quality Manager
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Yam wrote a review Jul 2020
1 contribution
I would like to stand out the good service and hospitality, good drinks, good meals and good attention of Oscar Nava and Antonio which is the waiter always were pending about our my family, in definitive I´ll visit this place on near future
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Date of stay: July 2020
Value
Service
Sleep Quality
Room Tip: No Comments
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Response from Calidad Krystal, Director General at Krystal Beach Acapulco
Responded Jul 17, 2020
Dear guest Thank you very much for choosing us as your headquarters hotel to enjoy an extraordinary vacation in our beautiful port of Acapulco. With pleasure we will send congratulations and recognition to our colleagues who contributed to the satisfaction of your vacation. We wait for you on your next vacation at Krystal Beach Acapulco, we will make your stay a pleasant and unforgettable experience. Oscar Nava Valente Quality Manager
Read more
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PRICE RANGE
$45 - $130 (Based on Average Rates for a Standard Room)
LOCATION
MexicoPacific CoastGuerreroAcapulco
NUMBER OF ROOMS
400
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Frequently Asked Questions about Krystal Beach Acapulco
Which popular attractions are close to Krystal Beach Acapulco?
Nearby attractions include Avenida Costera Miguel Alemán (0.3 miles), Parque Papagayo (0.3 miles), and Galerias Acapulco (0.2 miles).
What are some of the property amenities at Krystal Beach Acapulco?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
What food & drink options are available at Krystal Beach Acapulco?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Krystal Beach Acapulco?
Yes, paid public parking nearby and valet parking are available to guests.
What are some restaurants close to Krystal Beach Acapulco?
Conveniently located restaurants include Bocana Beach, El Zorrito, and Primos Restaurante Bar & Pizza.
Are there opportunities to exercise at Krystal Beach Acapulco?
Yes, guests have access to a pool during their stay.
Is Krystal Beach Acapulco located near the city center?
Yes, it is 0.3 miles away from the center of Acapulco.
Are any cleaning services offered at Krystal Beach Acapulco?
Yes, dry cleaning and laundry service are offered to guests.
Does Krystal Beach Acapulco offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Krystal Beach Acapulco?
The staff speaks multiple languages, including English and Spanish.
Does Krystal Beach Acapulco have any great views?
Yes, guests often enjoy the harbor view available here.