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Gran Plaza Hotel Acapulco

1,013 reviews
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Traveler (810)
Room & Suite (248)
Pool & Beach (159)
Overview
  • Excellent26%
  • Very good39%
  • Average19%
  • Poor9%
  • Terrible7%
Travelers talk about
Free Wifi
Breakfast Buffet
Beachfront
Pool
Non-Smoking Rooms
Restaurant
Room Service
3.5 Star Hotel
All hotel details
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Reviews (1,013)Write a Review
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81
143
65
57
37
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All reviewschairs and umbrellasrenovated roomswim up barall inclusive packagefree internetbeach areapools were nicehamburgerhigh floorweek stayopen airtacosfelt safehotel is beautifulthe clifffamily vacationpozole
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1 - 5 of 383 reviews
Reviewed yesterday

-staff were beyond great. -bed was hard but comfortable. Pillows puffy. -room clean and odourless. -beer choices (bottles). Best is you can ask for a bucket and have your drinks kept on ice. -Saturdays are BUSY! Locals and families on the resort/beach. -the beach vendors...More

Thank shancwood
Reviewed 4 days ago via mobile

My family and I have been going there for the past six years now and will not be returning We always rated it and eight on 10 and now has gone down to a two and 10 The food has drastically changed in quality as...More

Thank Valentino4310
Reviewed 6 days ago

Just returned from Gran Plaza Hotel Acapulco. Firstly, the weather, you can't beat it. 29 -30 degrees every day. Too hot sometimes you really need to sit under the umbrellas. Second, hotel, clean, nice rooms, comfortable beds, and we had a fabulous view of the...More

Thank BoltonFriend
Response from GPHAca, Director General at Gran Plaza Hotel AcapulcoResponded 5 days ago

Thank you for expressing your experience at the hotel during your recent stay with us. We appreciate your valuable comments regarding the food. We are pleased to know that the hotel location was to your satisfaction. It will be a pleasure to welcome you again...More

Reviewed 2 weeks ago

Been to Acapulco many times and stayed here before. It was an easy booking as we had such a great time previously. Staff is beyond awesome. Most everyone was very attentive and seemed to be quite happy here. Rooms were tidy. Food was above average...More

3  Thank Aiden M
Response from GPHAca, Director General at Gran Plaza Hotel AcapulcoResponded 5 days ago

We appreciate your preference and the opportunity of your feedback to improve our service. Thank you for expressing your experience at the hotel during your recent stay with us. We appreciate your valuable comments regarding the service and treatment you received from our personnel in...More

Reviewed 2 weeks ago

Unlike the other all inclusive trips we have taken over the years, this one was quite unique: smaller and quite urban. On one side you are facing a fantastic beach, on the other a busy new Acapulco street with all the bars and shops. It...More

Thank peter z
Response from GPHAca, Director General at Gran Plaza Hotel AcapulcoResponded 2 weeks ago

Thank you for expressing your experience at the hotel during your recent stay with us, We appreciate your comments and are happy to learn that you enjoyed Acapulco and the Hotel. The hotel is actually under renovation. The first phase of renovation was already done...More

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About
Amenities
Top amenities
Pool
Room Service
Beachfront
Restaurant
Fitness Center with Gym / Workout Room
Bar/Lounge
Free High Speed Internet ( WiFi )
Hotel Amenities
Room Service
Business Center with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Things to do
Pool
Restaurant
Fitness Center with Gym / Workout Room
Bar/Lounge
Tennis Court
Outdoor pool
Details
Price range
$68 - $213 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 On the Beach Hotel in Acapulco
#7 Family Hotel in Acapulco
#10 Best Value Hotel in Acapulco
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
$68 - $213 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 On the Beach Hotel in Acapulco
#7 Family Hotel in Acapulco
#10 Best Value Hotel in Acapulco
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveler (810)
Room & Suite (248)
Pool & Beach (159)
Dining (67)
Amenities (23)
Family and Play Areas (3)
Business Center & Event Rooms (1)
Questions & Answers
Ask a question
Traveller_Interupted
January 26, 2018|
AnswerShow all 3 answers
Response from Toni R | Reviewed this property |
Two pools at this facility, I stayed in the bigger one with the waterfall Make Note: they both close pools by 9 or 10 pm. Wi-Fi is available in the hotel rooms.
0
Votes
Amy V
November 5, 2017|
AnswerShow all 2 answers
Response from Toni R | Reviewed this property |
I was with a large group so I felt safe. I liked the convenience of having Wal-Mart and alot of shopping areas close to the hotel. We walked to these areas during the day and I felt safe. We did not leave and walk around the... More
1
Vote
Erin S
April 10, 2017|
AnswerShow all 8 answers
Response from Brian G | Reviewed this property |
Okay I'm pretty sure you can just book a room there stand alone and then pay for your food as you go. I booked and paid for an all inclusive stay which obviously included breakfast. Which by the way was delicious along with... More
1
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12345611
Room Tips
"Stay away from the noisy part of the hotel where 2 bands are playing late into the night."
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"corner units, south side (28) on each floor have 2 balconies and lovely view of the beach and a whole Bay."
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"Stay away from elevators and street side"
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"ocean view"
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