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Gran Plaza Hotel Acapulco

Expedia.com$68*
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06/04/2017 06/05/2017
1 room 2 adults 0 children
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Gran Plaza Hotel Acapulco
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933 Reviews from our TripAdvisor Community

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Showing 366: English reviews
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Victorville, California
Reviewed April 15, 2017

I was overcharged for my room by approximately $100.00 . My total was supposed to be $252.72 in pesos should be around $4928.04 pesos. My card was charged $ 6814.00 pesos a difference of $1885.96 pesos . At the rate of 19.50 per dollar that's $96.71 overcharge. On top of that they charged my card twice and I had to...

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Helpful?
Thank lquinones51
Ottawa
Reviewed April 8, 2017

Pozoles is a Mexican soup served in many restaurants on Thursday. You can have it "blanco" or "Verde". Both are delicious but my favorite is "Verde" which mean green, it is made with a lot of coriander. They also have a seafood Pozole which I tasted and was also delicious. With the soup, they bring you a platter with all...

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Helpful?
Thank Mustangdi
GPHAca, Director General at Gran Plaza Hotel Acapulco, responded to this review

Please allow us to thank you for the opportunity to host you. We love to know that you enjoyed the delicious pozole, Mezcal and Margaritas and happy to hear you enjoyed the music and karaoke as well. It will be a pleasure to welcome you again next year. Best regards . Elvia Zavala / General Manager

Minneapolis, Minnesota
Reviewed April 1, 2017

I stayed here a while ago and things have probably changed since then but it seemed like a nice place. I would like to come back and visit again with my family, but being by myself the first time was not sure how safe things were outside the building in the rest of the town when the city was making...

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Helpful?
Thank MandySSS
Crowne Plaza A, General Manager at Gran Plaza Hotel Acapulco, responded to this review

Thank you for expressing your experience at the hotel and the city during your recent stay with us, It will be a pleasure to welcome you back again with your family in the near future . Best regards . Elvia Zavala / General Manager

Hamilton, Canada
Reviewed March 20, 2017

Have been staying at the Crowne Plaza for the last 7 yrs.After 35 yrs. of traveling to Aca and staying at many other hotels we have decided this is the best choice for us. The staff is great tips go a long way.The people we have met have also returned yr. after yr. and the new ones we meet also...

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2Thank Acawill1967
Crowne Plaza A, General Manager at Gran Plaza Hotel Acapulco, responded to this review

We appreciate your preference and comments on your recent stay. We feel very honour about the recognition of our service and staff in general. We are ready to welcome you back again in 2018. Best regards . Elvia Zavala / General Manager

almahalla
Reviewed March 18, 2017

it was my first time to visit Acapulco , the city is beautiful and the climate is wonderful our room was good new furniture , comfortable bed , excellent view ,big size room ,tv, and coffee machine the location of the hotel beside many hotels on the beach and it is in one of the famous places in acapulco there...

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1Thank 1236abdo
Crowne Plaza A, General Manager at Gran Plaza Hotel Acapulco, responded to this review

We appreciate your comments and are happy to learn that this was your first visit in Acapulco and that you enjoyed it so much. Thank you for outlining our opportunities to improve our service. The hotel has begun with the first stage of remodeling, you will soon experience new décor that will satisfy our guests needs. We look forward to...

Burlington, Ontario
Reviewed March 18, 2017

After 33 years at another hotel with much persuading and encouraging from friends we decided to try the Crowne for a week. We found the property to be very clean, rooms were bright with large walk-in shower stalls, hair dryers, magnifying mirrors, full length mirrors, in room safes, flat screen tv and clean fresh white bedding, maid stocked the room...

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1Thank djpoco
Crowne Plaza A, General Manager at Gran Plaza Hotel Acapulco, responded to this review

Please allow us to thank you for the opportunity to host you at the Crowne Plaza Acapulco. We appreciate your comments and recognition to our staff and service in general. We are honoured to hear that the hotel complied accordingly to your needs and preferences. We indeed appreciate the opportunity given to try the property and happy to know that...

Live Oak, Florida
Reviewed March 15, 2017

The Crown Plaza was the only downside to my vacation. The hotel has a wonderful view but thats it. The hotel was in need of some TLC. The water never was warm. cold showers all week, there was a huge cockroach on the curtains (i have photo but not sure if i can post it). I had to walk down...

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2Thank rlpayton
Crowne Plaza A, General Manager at Gran Plaza Hotel Acapulco, responded to this review

We appreciate your preference and the opportunity of your feedback to improve our service. We thank you for detailing our areas of opportunity that undoubtedly are very important and certainly we must bring them more attention to continue on the path of success for the benefit of guests. The hotel has started with the first phase of remodeling, visitors will...

Ontario
Reviewed March 11, 2017

ACAPULCO CROWNE PLAZA, FEB. 22, 2017 Paid $1075. Tax included 7 days all inclusive, Sunwing, good value for price, 50 minutes from airport, in the heart of city with lots of shopping, restaurants and activities within walking distance. Pools - 4 pools, 1 with waterfalls and swim up bar Beach - beautiful beach but unable to swim, red flag up...

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1Thank travelfunOntario1
Crowne Plaza A, General Manager at Gran Plaza Hotel Acapulco, responded to this review

Thank you for expressing your experience at the hotel during your recent stay with us. On behalf of our staff, we thank you for choosing our hotel and are happy to know that your stay was at your satisfaction. We do every effort to ensure that our guests receive the best service and attention of our staff. We will be...

Fredericton, Canada
Reviewed February 15, 2017

The rooms were very spacious and very clean. This hotel is in walking distance of markets and shopping. Right on the ocean. Food was above average, and the service excellent. Live music three days a week, and dj for the other three. I will be going back.

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1Thank wishuwerehere2017
Crowne Plaza A, General Manager at Gran Plaza Hotel Acapulco, responded to this review

Thank you for expressing your experience at the hotel during your recent stay with us. We appreciate your valuable comments regarding the location, service and treatment you received from our personnel in general, we do every effort to ensure that our guests receive the best service and attention of our staff. We will be happy to host you back again...

Reviewed February 14, 2017 via mobile

GreAt place for family and kids I enjoy my self at the bar in the pool 🏊 the restaurants are pricey but if you looking for some good tacos all you have to do it's cross the streets and there's plenty of restaurants near at a very good price

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Thank Ilsy a
Crowne Plaza A, General Manager at Gran Plaza Hotel Acapulco, responded to this review

We appreciate your preference. We are pleased to know that the hotel location was at your satisfaction. We are glad to know the hotel was a great place to enjoy for you and your family It will be a pleasure to welcome you again in the near future . Best regards . Elvia Zavala / General Manager

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06/04/2017 06/05/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Beachfront
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
Official Description (provided by the hotel)
The Gran Plaza Hotel Acapulco is an impressive Hotel with a unique pyramidal architecture, facing the Ocean in the Heart of Acapulco Golden Zone, at 35 minutes from International Airport and 5 minutes from downtown Welcome to the most famous beach of the world ... more   less 

Additional Information about Gran Plaza Hotel Acapulco

Address: Av. Costera Miguel Aleman No. 1803 | Fracc. Magallanes, Acapulco 39670, Mexico (Formerly Crowne Plaza Acapulco)
Location: Mexico > Pacific Coast > Guerrero > Acapulco
Price Range: $66 - $400 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Gran Plaza Hotel Acapulco 3.5*
Number of rooms: 506
Reservation Options:
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Also Known As:
Crowne Plaza Acapulco Hotel Acapulco
Acapulco Crowne Plaza
Crown Plaza Acapulco
Hotel Style:
#6 On the Beach Hotel in Acapulco
#10 Family Hotel in Acapulco
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Questions & Answers

Here's what travelers have asked, with answers from Gran Plaza Hotel Acapulco staff and other travelers.
27 questions
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Questions? Get answers from Gran Plaza Hotel Acapulco staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Please make sure you have a printed confirmation with you when checking it. Otherwise they will overcharge you.”
lquinones51, Apr 15, 2017 | Read review
“1720 had awesome view overlooking ocean”
travelfunOntario1, Mar 11, 2017 | Read review
“My room was excellent, i asked for a king size bed and we got it with an ocean view.”
wishuwerehere2017, Feb 15, 2017 | Read review
“Uneven numbers get the sunset, even numbers get the sunrise”
SoakUpTheSun6, Feb 7, 2017 | Read review
“There is a construction on the west side of the building, so if you need it quiet, chose the other side.”
  • View from room
Marina1867, Feb 2, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
Expedia.com
$68* /night
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Booking.com$104
Orbitz.com$69
TripAdvisor$68
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Prices are for 1 room, 2 adults
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