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Gran Plaza Hotel Acapulco

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Traveler (824)
Room & Suite (252)
Pool & Beach (161)
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Overview
  • Excellent26%
  • Very good39%
  • Average19%
  • Poor9%
  • Terrible7%
Travelers talk about
AMENITIES
Free Wifi
Breakfast Buffet
Beachfront
Pool
Non-Smoking Rooms
Restaurant
Room Service
3 Star Hotel
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Rooms
Jul 1Jul 2
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1 room, 2 adults, 0 children
Standard Room
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Reviews (1,038)
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66
58
38
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All reviewschairs and umbrellasrenovated roomswim up barall inclusive packagefree internetpools were nicebeach areahigh floorhamburgeropen airpozolefelt safetacosthe clifffamily vacationgreat tripclub sandwich
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1 - 5 of 391 reviews
Reviewed 3 days ago

All the roms have a fantastic Ocean View. All rooms are being remodeled with new concepts. Their big meeting and Convention rooms have already been finished the decoration status and they look impressive. The Gran Plaza Hotel Acapulco is considered one of the favorite hotels...More

Thank piquisr
Reviewed March 19, 2018

First of all this is an all inclusive! Actually is a semi all inclusive hotel! The pictures on the website are totally misleading, the furniture is old , the headboard in our room was very duty . The housekeeping, they do a good job and...More

1  Thank luciacosta58
Response from GPHAca, Director General at Gran Plaza Hotel AcapulcoResponded March 22, 2018

We appreciate the opportunity of your feedback. As GPHA, we do every effort to ensure that our guests receive the best service and attention of our staf and are deeply sorry to hear that we failed this time Also, we will put special attention to...More

Reviewed March 7, 2018

Overall, I found this being a great trip! Rooms were very clean. I would suggest getting the beach/ pool view- its beautiful! Only complaint that I have about the rooms is that it would be nice if a mini fridge was included. Also, the beds...More

Thank asia112018
Response from GPHAca, Director General at Gran Plaza Hotel AcapulcoResponded March 12, 2018

Thank you for expressing your experience at the hotel during your recent stay with us, and are delighted to learn that you enjoyed the service and the food. Also we thank you for detailing our areas of opportunity that undoubtedly are very important and certainly...More

Reviewed March 5, 2018 via mobile

Motel is nice and the location is great. The issue are the tourists from Mexico City. You can actually grow old waiting for an elevator as the people over pack them. The service is good Pick a room on the west side as that is...More

1  Thank mike m
Response from GPHAca, Director General at Gran Plaza Hotel AcapulcoResponded March 12, 2018

We appreciate your comments and are happy to learn that you enjoyed the location and the west view. It will be a pleasure to be of your service again in a near future. Cordially, Elvia Zavala/Managing Director.

Reviewed March 4, 2018 via mobile

8 years in a row, and this year I was not impressed at all ! We always had a very good variety of food but this year it was lacking in quantity and variety ! We never experienced this in the prior years The hotel...More

Thank Bianca F
Response from GPHAca, Director General at Gran Plaza Hotel AcapulcoResponded March 12, 2018

Thank you for expressing your experience at the hotel during your recent stay with us. We appreciate your valuable comments regarding the service and treatment you received from Carlos, Victor and Chantal. Besides we are sorry to hear that food was not at your satisfaction...More

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About
Amenities
Top amenities
Pool
Room Service
Beachfront
Restaurant
Fitness Center with Gym / Workout Room
Bar/Lounge
Free High Speed Internet (WiFi)
Hotel Amenities
Room Service
Business Center with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Things to do
Pool
Restaurant
Fitness Center with Gym / Workout Room
Bar/Lounge
Tennis Court
Outdoor pool
Details
Price range
$62 - $236 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Family Hotel in Acapulco
#8 On the Beach Hotel in Acapulco
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
$62 - $236 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Family Hotel in Acapulco
#8 On the Beach Hotel in Acapulco
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveler (824)
Room & Suite (252)
Pool & Beach (161)
Dining (67)
Amenities (23)
Family and Play Areas (3)
Business Center & Event Rooms (1)
Questions & Answers
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Adam G
March 1, 2018|
Answer
Response from Amy V | Reviewed this property |
I'm not sure where you are booking thru but I know with the big companies like Sunwing it's only 2 adults per room unless it's a suite.
0
Votes
Traveller_Interupted
January 26, 2018|
AnswerShow all 4 answers
Response from Toni R | Reviewed this property |
I did not see an adult only pool. Yes WiFi is included in your hotel stay. Hope this helps answer your questions. Enjoy Acapulco!! So beautiful!
0
Votes
Amy V
November 5, 2017|
AnswerShow all 2 answers
Response from Toni R | Reviewed this property |
I was with a large group so I felt safe. I liked the convenience of having Wal-Mart and alot of shopping areas close to the hotel. We walked to these areas during the day and I felt safe. We did not leave and walk around the... More
1
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Room Tips
"Corner suites are large and sunny. Higher floors offer an impressive view of Acapulco Bay."
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"The bahia suite"
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"beach/pool"
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"Go elsewhere"
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