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Crowne Plaza Acapulco

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Av. Costera Miguel Aleman No. 1803 | Fracc. Magallanes, Acapulco 39670, Mexico (Formerly Costa Club)
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817 Reviews from our TripAdvisor Community

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Showing 343: English reviews
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

Upon check inn they had a problem with our room and the number of guests per room even though I booked a junior suite and only had 2 adults and 2 kids. After check-inn we found the pull out couch to be very dirty and probably never even cleaned since a full tube of toothpaste and pumpkin seeds on the... More 

Helpful?
1 Thank Romeoville60446
Crowne Plaza A, General Manager at Crowne Plaza Acapulco, responded to this review

We are very sorry to hear the situation you went through with the room assigned upon your check-in. Such service omission was not an appropriate action from our housekeeping and front desk personnel. Proper action has been taken to avoid this occur again. We will appreciate you can provide a contact number or e-mail to get in touch with you... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed June 9, 2016

for the price its good. very good location nice room looking over the ocean live entertainment on the weekends my only issue was the small bathroom, and only one restaurant, I did not care to much about the room because I just used to sleep the Fitness center not good at all need to update all the equipment.

Helpful?
Thank Alberto H
Crowne Plaza A, Director General at Crowne Plaza Acapulco, responded to this review

We appreciate taking the time to express your comments. 3 out of 4 restaurants are in service during the week, thus the pool menu. We will take action soon in regards to the equipment of the fitness center. It will be a pleasure to welcome you again in the near future . Best regards . Elvia Zavala / General Manager More 

Phoenix, Arizona
Level Contributor
80 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed May 31, 2016

I have been to Mexico many times and have stayed in places ranging from upscale beach-front hotels to scuba diving shacks. I am very familiar with the range of accommodations available in Mexico. I booked a week at the Crowne Plaza because I was visiting old friends in the city and did not want to impose on them for too... More 

Helpful?
Thank Cathryn C
Crowne Plaza A, Director General at Crowne Plaza Acapulco, responded to this review

We appreciate your comments. As a Crowne Plaza Acapulco Hotel, we do every effort to ensure that our guests receive the best service and attention of our staff. We are pleased to learn that you enjoyed the hotel so much and got familiar with the destination through the three very fun day trips you reserved, that’s the best way to... More 

Gatineau, Canada
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed May 25, 2016

The week I was there its was wonderful, une semaine a ne pas oublier.The week I was there it was the festival of music trompette, drum dancing by the University of acapulco and school. magical Une semaine magique sans oublier le personnel. The personnel of the Hotel was worm and attentive at your demands, I salut Luca et rene they... More 

Helpful?
Thank rrjad1
Crowne Plaza A, Director General at Crowne Plaza Acapulco, responded to this review

We appreciate your comments and are happy to learn that you enjoyed Acapulco and the Hotel. It will be a pleasure to be of your service again in a near future. Cordially, Elvia Zavala/Managing Director. More 

Berkshire, United Kingdom
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed April 30, 2016

This was a lovely on the beach location with stunning views from the room. I stayed with my kids just after Easter weekend for 10 days. The room was clean, had comfy beds and ok bathroom but the shower in our room was quite weak, but I got by. The staff seemed friendly but we were room only so didnt... More 

Helpful?
1 Thank Nicky K
IHGService, Guest Relations Manager at Crowne Plaza Acapulco, responded to this review

Dear Observer1, Thank you for taking the time to review our property. We regret that the overall condition of the hotel and suite were a letdown during your stay. Please know that this is not reflective of our daily high standards. We hope that you give us a chance to change your perception of our hotel. Sincerely, Dianne L Case... More 

Washington DC, District of Columbia
Level Contributor
58 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 stars Reviewed March 31, 2016

We stayed here during a peak week, Easter break but still managed to land a good deal. However, be forewarned that, if you have bad luck like we did, you'll inhale all the cigarette smoke from your neighbors and from the ventilation system (two nights we couldn't sleep, the smoke was so bad) and if that isn't bad enough, you'll... More 

Helpful?
1 Thank Chris T
Crowne Plaza A, E-commerce at Crowne Plaza Acapulco, responded to this review

We appreciate your comments. Please accept our apologise for the inconveniences you have experienced during your stay at our hotel. As a Crowne Plaza Acapulco Hotel, we do every effort to ensure that our guests receive the best service and attention of our staff. Guest security is our main concern as a brand hotel. We hope you give us the... More 

Travelers are raving about these Acapulco hotels

Mankato, Minnesota
Level Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed March 24, 2016

The motel is nice and the location is great. We had no problems at all. The best tip I can give you is to avoid this place during major holidays. The pool is jam packed and the elevators are worthless. Just when you think that no more people can be wedged into a car you are proven wrong

Helpful?
2 Thank mike m
Crowne Plaza A, E-commerce at Crowne Plaza Acapulco, responded to this review

We appreciate your comments. As a Crowne Plaza Acapulco Hotel, we do every effort to ensure that our guests receive the best service and attention of our staff. We will be happy to host you again in the next future. Elvia Zavala/Managing Director More 

Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed March 18, 2016 via mobile

This was my second stay at Crown Plaza Acapulco. On our first night here a taxi driver ripped us off. We refused to pay and came on to the resort. Not only did the resort allow the driver to follow us on to the resort they also didn't stop him from harassing us/ following us around. The security made us... More 

Helpful?
3 Thank Jenny c
IHGService, Guest Relations Manager at Crowne Plaza Acapulco, responded to this review

Dear Jenny c, Thank you for staying with us and leaving us your feedback. I am happy to read that you regarded our hotel to be clean, staff very friendly and location convenient for your needs. However, it is unfortunate that issues with bar staff, security and managers service prevented you from fully enjoying your stay. Guest comfort and safety... More 

Montreal, Canada
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed March 17, 2016

Hotel was good , i have a room in the 17th floor and the view was very nice, rooms was clean, hotel also , food some days buffet very simple but you alwas found something to eat, gym very small for the side of the hotel and 2 of the 3 walk machines where broken . My only complain are... More 

Helpful?
Thank masis692016
IHGService, Guest Relations Manager at Crowne Plaza Acapulco, responded to this review

Dear masis692016, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about the room and cleanliness. However, we’re sorry we fell below your expectation regarding the beach area. While we understand that your stay was not 100% satisfactory, we would hope that you... More 

Murphy, Texas
Level Contributor
226 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
3 of 5 stars Reviewed March 12, 2016

Thirty years ago I stayed here on my first vacation to Mexico. Staying here again brought back memories but also a strong feeling that Acapulco has long been forgotten as a vacation destination for most. Clearly the views of the bay are still amazing. The hotel rooms are satisfactory but really dated. The staff is efficient but not particularly outgoing.... More 

Helpful?
Thank rslot
IHGService, Guest Relations Manager at Crowne Plaza Acapulco, responded to this review

Dear rslot, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about the views. However, we’re sorry we fell below your expectation regarding the rooms being dated. We will look into these concerns. We take all reviews positive and negative very seriously, and... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Center with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Room Service
  • Dry Cleaning
  • Business Center with Internet Access
Official Description (provided by the hotel)
The Crowne Plaza Acapulco is an impressive Hotel with a unique pyramidal architecture, facing the Ocean in the Heart of Acapulco Golden Zone, at 35 minutes from International Airport and 5 minutes from downtown Welcome to the most famous beach of the world ... more   less 

Additional Information about Crowne Plaza Acapulco

Address: Av. Costera Miguel Aleman No. 1803 | Fracc. Magallanes, Acapulco 39670, Mexico (Formerly Costa Club)
Location: Mexico > Pacific Coast > Guerrero > Acapulco
Price Range: $52 - $114 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Acapulco 3.5*
Number of rooms: 506
Reservation Options:
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Also Known As:
Crowne Plaza Acapulco Hotel Acapulco
Acapulco Crowne Plaza
Crown Plaza Acapulco
Hotel Style:
#6 On the Beach Hotel in Acapulco
#7 Best Value Hotel in Acapulco
#10 Family Hotel in Acapulco
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