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Mayan Palace Acapulco

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#8 of 180 Hotels in Acapulco
Certificate of Excellence
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1 room 2 adults 0 children
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Mayan Palace Acapulco
Mayan Palace Acapulco
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902 Reviews from our TripAdvisor Community

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Showing 654: English reviews
Belgium
Reviewed 4 days ago NEW

We have been here a week and still have a week to go and we didn't have time get bored. We have a super good guide Miguel #4. The guy knows his stuff and the people at the hotel are very good and professional. Always have a smile and a good day or good night. For me it is the...

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Helpful?
Thank AngelGuyBelgium
Mexico City, Mexico
Reviewed 1 week ago via mobile

We had purchased a membership with this company and you feel entirely and always harassed by their employees. Always trying to upgrade or sale you a different membership. The phone rings first thing every morning. The prices are extremely expensive. You can't never eat what you want since prices are pretty high. The employees every time they see you and...

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Thank Javier A
Reviewed 1 week ago via mobile

I have come to this hotel 4-5 times in the last 8 years for New Year or right after it. I am a member so I also have visited Cancun, Puerto Vallarta and Los Cabos. This one is very well maintained and functional. The rooms are very decent, clean and functional. Great for family as the pools are very nice...

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Thank QuiqueMRC
Fort McMurray, Canada
Reviewed 2 weeks ago

This is the second year that we have stayed at the Mayan Palace in Acapulco. The staff are wonderful, especially by the pools where staff remembered us from the prior year. We love having the kitchen available and our driver from the airport assisted us to pick up groceries for snacks and breakfasts. The on-site restaurants are good, (Il Forno...

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1Thank Sue_Julie
Los Angeles, California
Reviewed 2 weeks ago

We spent Christmas to New Year's week at the Mayan Palace. It is a lovely hotel with excellent accommodations. We particularly loved the lazy river. While we availed ourselves of the facilities at the Grand Mayan as well - we enjoyed hot stone massages, as well as a package which featured a chocolate body wrap, a facial, and a swedish...

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Thank almostapirate
chicago
Reviewed December 8, 2016 via mobile

We were here for the thanksgiving week and loved it. We were in the Grand Mayan and well there was a AC problem and they ask if we would like to move to the new Mayan Palace Playa. And we did and we're we glad as they have 5 great pools and the service was so good wish we could...

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1Thank glendar10
Mexico City, Mexico
Reviewed December 6, 2016 via mobile

Landed in this hotel Mayan Palace Playa after making reservation in another less expensive one (Ocean Breeze) which was not available so was sent to another one (Mayan Golf) and then this one. Apparently you can make a reservation in one of their hotels and when you get there they'll move you to what is availabke that day. Pros Great...

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Thank EDC1983
Socialmediamanager1, Manager at Mayan Palace Acapulco, responded to this review

Dear Guest: Thank you for taking the time to provide us your feedback about your stay with us. We are delighted to find out that most of our staff provided you a courteous service and was very helpful, since it is what they strive for every day. Regrettably, it would appear we did not meet all your expectations. Nevertheless, all...

Niagara Falls, Canada
Reviewed December 6, 2016

My wife and I had very enjoyable time at the Mayan Palace the resort is very clean and the grounds are well maintained. It has a kids splash pad that would entertain them for hours. I like to give Marco and the boys at pool side thumbs up for excellent service I recommend doing the private tour of Acapulco was...

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Thank BigggB
Reviewed December 3, 2016 via mobile

On their website it looked like the hotel was next to the ocean...NOT. They put us in a room that had two double beds and a TV, period. We called the front desk and asked if we could pay extra to get an oceanfront room and were told there were none available (the Grand Mayan is next door and has...

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1Thank Linda M
Socialmediamanager1, Manager at Mayan Palace Acapulco, responded to this review

Dear Guest: We appreciate that you took the time to share your comments about your vacation at Mayan Palace. It is disappointing to learn that your experience was not satisfactory. Comments like yours enable our continued pursuit of improvement for perfection on our daily performance. All our staff has a strict regimen of training and supervision in order to provide...

cnitab
Reviewed November 11, 2016

The resort itself is beautiful but I was disappointed in the rooms. The staff was very nice and everyone spoke. They didn't speak English well for it to be a resort like that. The rooms need to be updated because their was mold and blood stains on the linen as well as a dirty bed skirt and dirty pillow cover....

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1Thank cnitab
Socialmediamanager1, Manager at Mayan Palace Acapulco, responded to this review

Dear Guest: Thank you for taking the time to provide us your detailed feedback about your stay at Mayan Palace. We are delighted to find out that our staff was welcoming as this is what we strive for every day. However, we are disappointed that we were unable to meet your expectations to the fullest. Comments like yours enable our...

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Amenities

Highlights
  • Restaurant
  • Pool
  • Bar/Lounge
  • Beachfront
  • Room Service
  • Spa
  • Fitness Center with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Spa
  • Golf course
  • Fitness Center with Gym / Workout Room
  • Tennis Court
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Babysitting

Additional Information about Mayan Palace Acapulco

Address: Avenida Del Palmar 1121 | Playa Diamante, Acapulco 39900, Mexico
Location: Mexico > Pacific Coast > Guerrero > Acapulco
Price Range: $164 - $270 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mayan Palace Acapulco 4*
Number of rooms: 360
Reservation Options:
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Also Known As:
Mayan Palace Acapulco Hotel Acapulco
Acapulco Mayan Palace
Mayan Palace Hotel Acapulco
Hotel Style:
#5 Romantic Hotel in Acapulco
#6 Family Hotel in Acapulco
#8 Luxury Hotel in Acapulco
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Questions & Answers

Here's what travelers have asked, with answers from Mayan Palace Acapulco staff and other travelers.
65 questions
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Questions? Get answers from Mayan Palace Acapulco staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Do not choose the studio, it does not have a microwave or refrigerator”
 of 5 bubbles cnitab, Nov 11, 2016 | Read review
“The fixtures and furniture were outdated, but clean. The best room faces the pool.”
 of 5 bubbles darthyj, May 26, 2016 | Read review
“My family stayed in the 4th building it was a bit of a walk back to our room at night but it was worth it because it was so quite.”
 of 5 bubbles 248mayaj, May 1, 2016 | Read review
“This facility offers a room with front view of the pool and ocean or a room with a view of the lovely golf course.”
  • Night View of the Pool
  • The New Pool
 of 5 bubbles SpacemanHarry, Apr 28, 2016 | Read review
“All rooms seemed fine.”
 of 5 bubbles 572NatalieG, Apr 25, 2016 | Read review
5 of 5
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