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Mayan Palace Acapulco

#7 of 178 Hotels in Acapulco
Certificate of Excellence
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Mayan Palace Acapulco
Mayan Palace Acapulco
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846 Reviews from our TripAdvisor Community

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Showing 639: English reviews
Minneapolis MN
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed at Mayan Palace and service was excellent. The attention you receive from the servers is next to none. The food also is very good as well as the swim up bar service. Hotel and the rooms are very clean and well taken care of.

Helpful?
1 Thank Peter S
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

The hotel itself is very clean and the service is friendly and fast. The restaurant prices are very reasonable and the breakfast buffet was our favorite meal of the day! My only complaint is that more of the restaurants don't have A/C so its can be a bit hot while you are trying to enjoy your meal. All in all... More 

Helpful?
2 Thank michelle l
Mexico City, Mexico
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

We stayed at mayan palace golf and the attention is excellent, the food its also very good, and the beds, but the tv at our room was so small, the noise at the corridor was too high and for the price paid they can have a door noise proof.

Helpful?
1 Thank Rodrigo M
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 4 weeks ago via mobile

it is a nice place but they dont respect the people who bought with them on the first place, when they were just starting, people who bought the most expensive, suddenly is the poorest membership, so, they can ask for more money. i think this is unrespectfull and not kind at all. They forgot, they had success because of this... More 

Helpful?
1 Thank Andrea P
Socialmediamanager1, Manager at Mayan Palace Acapulco, responded to this review

Dear Guest : We very much appreciate our guests' reviews and opinions. On the other hand, we are surprised to learn we were unable to meet all your expectations. Should you wish to further elaborate on your observations, please feel free to contact us at customerservice@mayanpalace.com or 1-800-292-9446. We really appreciate your feedback. We hope to hear from you soon.... More 

Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed June 12, 2016

we stayed at grand mayan but had access to mayan palace all the staff at grand mayan were amazing but a special thank you to jennfer,salvador,here,victor they kept us entertained our whole week the joy squad brings famiies together they involve our kids and parents to play activities together.also Eduardo from mondo restaurant in grand mayan was very nice and... More 

Helpful?
1 Thank Jaime Del R
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 11, 2016 via mobile

The Mayan Palace is a lovely resort with all the amenities in the new part of Acapulco. The staff were very attentive, very polite, very kind and very friendly. The place is geared for vacationing families and they know how to treat their guests very well. We contacted the resort prior to our arrival for help with a ride from... More 

Helpful?
2 Thank babakkusha
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 26, 2016

I loved everything about this vacation: the location, convenience, amenities, and the complimentary shuttle to Grand Mayan on the beach and Mayan Seaside. The food and variety of themed resturants were beyond compare. The staff was friendly, professional, and accommodating. Everyone on the staff greeted me and my guests with the right hand over the heart indicating "happiness." I would... More 

Helpful?
1 Thank Darthy J
Repentigny, QC
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed May 17, 2016

It was enchanting, the décor, the food, the entertainment, the fireworks, the lanterns floating in the sky. Everything was magical. This was our second New Years Eve Celebration and will continue to attend.

Helpful?
1 Thank mimiRepentigny_QC
Merrick, New York
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed May 5, 2016 via mobile

I love to travel and I love Mexico... We've been to the Grand Mayan in Maya Riviera 2x and loved it. Totally loved it. Everything there is beautiful, the activities for kids is good, the food options in the resort are plenty and the on grounds deli/store is well stocked. The rooms are clean and up to date. And the... More 

Helpful?
2 Thank ggiordano03
Socialmediamanager1, Manager at Mayan Palace Acapulco, responded to this review

Dear Guest: Thank you for taking the time to share your feedback following your recent visit to Grand Mayan. We really thank you for your kind comment about our staff, as we consider them one of our biggest assets. Your feedback is very important to us. Rest assured that your opinion will be taken into consideration as creating ideal vacation... More 

huddersfield
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 1, 2016

Having a fantastic time, loving the hotel facilities, service and staff Staying at the Mayan palace but so easy to get to the beach at the Grand Mayan. Nothing is too much trouble, pools clean , plenty to do, food good. Easy to travel safely off the resort with a driver who will arrange trip s for you, we have... More 

Helpful?
1 Thank pat d
Questions? Get answers from hotel staff and past guests. Ask a question

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Mayan Room at Mayan Palace Golf (23)
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Pool
  • Bar/Lounge
  • Beachfront
  • Room Service
  • Spa
  • Fitness Center with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Golf course
  • Spa
  • Tennis Court
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
Services
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Laundry Service
  • Concierge
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Banquet Room
  • Babysitting

Additional Information about Mayan Palace Acapulco

Address: Av. Costera de las Palmas 1121 | Playa Diamante, Acapulco 39900, Mexico
Location: Mexico > Pacific Coast > Guerrero > Acapulco
Price Range: $460 - $692 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mayan Palace Acapulco 4*
Number of rooms: 360
Reservation Options:
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Also Known As:
Mayan Palace Acapulco Hotel Acapulco
Acapulco Mayan Palace
Mayan Palace Hotel Acapulco
Hotel Style:
#5 Romantic Hotel in Acapulco
#6 Family Hotel in Acapulco
#7 Luxury Hotel in Acapulco
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