I particularly booked 2 months in advance in order to have 4 rooms at the very top of the A tower , when I arrived the receptionist was super rude and did not gave me the rooms I booked, this guy split my hole family...More
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My daughter and I went alone felt safe ,meet great people ,great beach great weather the rooms were clean and the view was beautiful ......staff were always friendly and helpful ... Great vacation !!!!!
A couple of years back we decided to go to Acapulco during December, being a high season time for that place and not being prepared with a reservation we ended up at this so called hotel, we were 4 couples with kids and took 4...More
staff - so rude and unhelpfull, no idea of customer service; room - no hot water, toilet didn't flush, water was leaking from the sink, fleas in a bed (no kidding), cockroaches on the floor, road work just outside the hotel all night long, nothing...More
Traveling alone as a single older woman I felt insecure as half of the halls of the hotel were dark. I complained to the administrators and I was told that it was done in order to save electricity since a good portion of the hotel...More