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Hotel Encanto

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Hotel Encanto
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254 Reviews from our TripAdvisor Community

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Showing 82: English reviews
Louisiana
Reviewed 1 week ago

We had a girls trip here over New Years Eve. What a lovely hotel. The views are stunning, excellent service, good food (and prices quite reasonable considering the hotel is high end), and great ambience overall. We really enjoyed the New Years Eve celebration which included dinner, fireworks, balloons, champagne, music, and 12 grapes :). Special thanks to Gerardo and...

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Thank Piddeaux
Vienna, Austria
Reviewed 1 week ago

fantastic place - stunning architecture - incredible views - beautiful spacey rooms - friendly and helpful staff - very clean - best breakfast - all perfect - love to come back soon - a must-visit in mexico.

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1Thank susisorglos2017
Hamilton, Ontario, Canada
Reviewed 2 weeks ago

We are presently staying at this fabulous hotel and loving every single minute. Ultra modern architecture, only 44 rooms/suites. We're in a fantastic 'villa' overlooking the ocean with a private pool. Other rooms have balconies with equally amazing views. We cannot begin to explain the level of service that people experience here. Every single person is helpful, professional and friendly....

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Thank Maryanne37
EncantoAcapulco, Gerente at Hotel Encanto, responded to this review

Good Afternoon dear Maryanne37; It is our pleasure writing you from Encanto Acapulco, thank you very much for sharing your experience with us and other members of trip advisor. We are delighted to know that you enjoyed your stay, the architecture, the amazing views that Acapulco offer every day and the service. Thank you for visit Encanto and be part...

Placerville, California
Reviewed November 30, 2016

The hotel is not right on the beach, but they have a private beach club. Worth the splurge for the 180 views. Large rooms lit by different lighting of your preference. They also have great balcony's overlooking the sea and sunset. Personal sound systems in each room. The staff was amazing. From the pool service to the check in to...

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Thank Jenn259
EncantoAcapulco, Gerente at Hotel Encanto, responded to this review

Good Morning dear Jenn259; It is our pleasure write you again from Encanto Acapulco, thank you very much for have chose Encanto Acapulco for your past stay in this beautiful port. Thank you for giving us a review for your experience with us, we are delighted to know that you enjoyed each detail that make Encanto unique, our apology for...

Portland, Oregon
Reviewed November 13, 2016

If you like modern art, this place will blow your mind. The night view of downtown Acapulco, with its twinkling lights in the distance, is fabulous.Due to the fear of bad guys, we didn't really want to go downtown, so we got to appreciate it from a safe distance. The entire staff were extremely sweet and helpful. They all spoke...

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Thank drvektor
EncantoAcapulco, Gerente at Hotel Encanto, responded to this review

Good afternoon dear drvektor; It is our pleasure to write you from Encanto Acapulco, thank you very much for all your comments, we really appreciate them and we work everyday to improve our service. We are glad to know that you enjoyed your stay and your experience at Origen Restaurant, this beautiful port has a lot of things to offer....

Surfers Paradise, Australia
Reviewed November 12, 2016

Have been here many times and whenever in Acapulco always visit. Even if not staying at the hotel go for a meal. The views are spectacular. The mix of food, Mexican and South American flavour and dishes are mouth watering. Definitely try the trilogy of Ceviches and the arrachera, mexicos answer to steak lovers.!

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Thank Stuart S
EncantoAcapulco, Gerente at Hotel Encanto, responded to this review

Good afternoon dear Stuart S; It is our pleasure to write you from Encanto Acapulco, thank you very much for all your beautiful comments, we are improving every day to offer always the best service. We are delighted to know that you enjoyed our gastronomy, we hope to receive you in a near future. ¡Thank you for being part of...

St Kilda, Australia
Reviewed October 7, 2016

The best hotel experience of my life. The hotel is an amazing structure that is a fluid artwork in itself. “Attention to Detail” must be its mantra, as this is reflected through its staff and food offering. It is clearly evident that architect Mr Aragones work lives beyond it construction. The change of light from one day to the next,...

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2Thank philleahy
EncantoAcapulco, Gerente at Hotel Encanto, responded to this review

Good morning dear philleahy; It is my pleasure to write you again from Encanto Acapulco, thank you very much for all your comments, we are delighted to know that you enjoyed your stay with us, the amazing architecture, each detail that made Encanto the most beautiful hotel for us. We will be glad to receive you again in a near...

Reviewed October 7, 2016 via mobile

I can't begin to describe how spectacular it was to arrive at Hotel Encanto at midnight. Looking surreal bathed in blue light. An amazing piece of architecture. In the morning when we raised the blinds we were greeted with 270 degree spectacular views of the Pacific. I've never seen anything like it. We've had a 9 day dream holiday here...

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1Thank Jan-Marie H
EncantoAcapulco, Gerente at Hotel Encanto, responded to this review

Good morning dear Jan-Marie H; It is our pleasure to write you from Encanto Acapulco, we are so delighted to know that you enjoyed your stay with us the amazing architecture and spa, thank you very much for every comment that you wrote to us, every person in our team will read them. We will be glad to receive you...

Mexico City
Reviewed October 5, 2016 via mobile

I liked everything about this hotel. The hotel itself is beautiful, architecture blended with the scenery. Everything is upscale, bedrooms, decor, restaurant, pool. Staff is attentive and helpful.. The hotel manager is always present, and making sure guests have everything they need. Must note that it doesn't have access to a beach but it's not necessary. Will definitely come back

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Thank Finaxis
EncantoAcapulco, Gerente at Hotel Encanto, responded to this review

Good Afternoon dear Finaxis; It is our pleasure to write you from Encanto Acapulco, thank you very much for all your comments we appreciate each one. We are delighted to know that you enjoyed your stay with us and we hope to welcome you again in a near future in this your house. ¡Thank you for being part of our...

London
Reviewed August 1, 2016 via mobile

Magnificent architecture in a great setting with wonderful views of the bay and downtown Acapulco cooled by light breezes. Staff are outstanding, led by the amazing general manager, Enrique. Friendly, efficient, attentive yet discrete. Sounds a large hotel with the number of rooms mentioned but we felt like we had it to ourselves. Really one of the nicest hotel stays...

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Thank Clairef441
EncantoAcapulco, Gerente at Hotel Encanto, responded to this review

Good Morning Dear Clairef441; It is our pleasure to write you from Encanto Acapulco, thank you very much for all your comments, we really value and appreciate them. We are delighted to know that you enjoyed your time here, the architecture and also the wonderful view of Acapulco, thank you for being here enjoying your time with us. We hope...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Spa
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Airport Transportation
  • Meeting Rooms
  • Business Center with Internet Access
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located at the highest point of Brisas Marques, Encanto Acapulco is the perfect place to observe the Pacific Ocean in solitude. The hotel is tucked away in one of the most privileged hideaways above Acapulco's main bay, offering guests a quiet, peaceful and private alcove. The architecture embodies a harmonious fusion of light and nature, creating a place for all the senses to relish. Encanto Acapulco will make every visitor feel at home. As a guest, you can choose from innumerable nooks in which to curl up with a good book or watch stunning sunsets over the Pacific, enjoy original creations at Origen Restaurant or a selection of teas created by sommelier Leticia Saenz, indulge in a massage at the Mar Abierto Spa, or spend all day relaxing in their private villa. Your every need will be attended to. ... more   less 

Additional Information about Hotel Encanto

Address: Jacques Cousteau 51 | Fraccionamiento Brisas Marques, Acapulco 39390, Mexico
Location: Mexico > Pacific Coast > Guerrero > Acapulco
Price Range: $199 - $382 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Encanto 5*
Number of rooms: 44
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Prestigia and Expedia so you can book your Hotel Encanto reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Hotel Style:
#1 Luxury Hotel in Acapulco
#1 Spa Hotel in Acapulco
#3 Romantic Hotel in Acapulco
#5 Business Hotel in Acapulco
#7 Family Hotel in Acapulco
#17 Best Value Hotel in Acapulco
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Questions & Answers

Here's what travelers have asked, with answers from Hotel Encanto staff and other travelers.
7 questions
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Hamilton, Ontario, Canada
Sydney, Australia
over a year ago
over a year ago
Union, New Jersey
over a year ago

See all questions (7)

Questions? Get answers from Hotel Encanto staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Private pool room...500 range, but all rooms have spectacular views!”
 of 5 bubbles Maryanne37, 2 weeks ago | Read review
“. All the room have amazing view. The staff will give you a tour if you ask.”
 of 5 bubbles Jenn259, Nov 30, 2016 | Read review
“All the rooms are amazing!”
 of 5 bubbles stuarts48, Nov 12, 2016 | Read review
“Get the corner balcony suites it worth it for sure.”
  • Sunset at Encanto
 of 5 bubbles philleahy, Oct 7, 2016 | Read review
“Choose a Villa with a pool and ocean view, you won't need to leave the room at all”
  • almost metaphysical
  • this is all you need in your own room
 of 5 bubbles luismartinl2016, Jul 25, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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