We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
$25 Amazon.com Gift Card Get yours when you book a hotel on TripAdvisor and review your stay!

Hotel Encanto

Travelers' Choice award winner
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
Hotel Encanto
Hotel Encanto
Panoramas (12)
View Map
{"widget":{"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers","shims"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","shims":"(ta.prwidgets.getjs(this,'shims'))"},"name":"ibex_photo_carousel"},"containerClass":null}
Add Photo Write a Review

220 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Showing 73: English reviews
London
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 1, 2016 via mobile

Magnificent architecture in a great setting with wonderful views of the bay and downtown Acapulco cooled by light breezes. Staff are outstanding, led by the amazing general manager, Enrique. Friendly, efficient, attentive yet discrete. Sounds a large hotel with the number of rooms mentioned but we felt like we had it to ourselves. Really one of the nicest hotel stays... More 

Helpful?
Thank Clairef441
EncantoAcapulco, Gerente at Hotel Encanto, responded to this review

Good Morning Dear Clairef441; It is our pleasure to write you from Encanto Acapulco, thank you very much for all your comments, we really value and appreciate them. We are delighted to know that you enjoyed your time here, the architecture and also the wonderful view of Acapulco, thank you for being here enjoying your time with us. We hope... More 

Distrito Federal
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed July 25, 2016

Getting away from Mexico City for the weekend and ending up at the spa at this hotel seems just the right thing to do. If you stay in a in pool suite, you don't even have to leave the room. Quite, almost like an abbey, wonderful views of the Pacific Ocean

Helpful?
1 Thank luismartinl2016
EncantoAcapulco, Gerente at Hotel Encanto, responded to this review

Good Afternoon Dear luismartin2016; It is our pleasure to write you from Encanto Acapulco, thank you very much for your comments, we really appreciate and value all of them, we work everyday to improve each part of our service. We are delighted to know that you enjoyed your stay with us and the amazing view and our room Ocean Pool... More 

Los Angeles, California
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed June 20, 2016

I don't have enough room to tell everything about how great this hotel experience was. They treat you like family and royalty at the same time. Everyone was diligent about making our experience perfect. Enrique, Elizabeth, Fany, Rodolfo and Louis, and the entire staff were excellent in every way. The restaurant was amazing. My favorite dinner the while trip was... More 

Helpful?
2 Thank ramled99
EncantoAcapulco, Gerente at Hotel Encanto, responded to this review

Good Afternoon Dear guest ramled99; It is our pleasure to write you from Encanto Acapulco, thank you very much for all your comments, we are delighted to know that you enjoyed your stay with us and all the details that Encanto has to offer in each corner of the hotel, the amazing architecture and specially the incredible view to the... More 

Austin, Texas
Level Contributor
76 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 stars Reviewed June 13, 2016

The Encanto Hotel sits high on a hill overlooking the bay and ocean. As one can see by the pictures of the hotel, it is a stark white modern minimalist structure. Even the rooms are white, with little, if any, relief. But the beauty happens when the sun screen is lifted and one enjoys an entire wall of glass and... More 

Helpful?
1 Thank Livin_in_Germany
EncantoAcapulco, Gerente at Hotel Encanto, responded to this review

Good Morning Dear Living_in_Germany; Thank you for your comments, it is our pleasure to write you from Encanto Acapulco, we value them and appreciate them, we are delighted to know that you enjoyed your stay with us, and the beautifull view of the room, we are always trying to improve our service and quality, our apologize for the inconvenient with... More 

Mexico City, Mexico
1 review
5 of 5 stars Reviewed June 10, 2016

Excelente idea for a proposal! We had an amazing experience. The service and the view were priceless Special thanks for the sommelier Candido, which was very helpful with the timing for that special moment. Gotta visit!

Helpful?
Thank apalmeros
EncantoAcapulco, Gerente at Hotel Encanto, responded to this review

Good Morning Dear Apalmeros; It is our pleasure write you from Encanto Acapulco, thank you very much for your comments, we value and appreciate them. We are very delighted to know that you enjoyed your visit and the amazing view, we try to be improving all the time. We will be glad to receive you again in this your house... More 

Pottstown, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 5, 2016

If you questioned yourself if you want to go to Acapulco , after staying at Encanto, there will be no doubt in your mind, this Hotel will put all fears away! It is simply awesome from the moment you arrive to you sadly leave. The Hotel staff is friendly, attentive, and at your call when needed! The Hotel property is... More 

Helpful?
1 Thank mikeruyak1
EncantoAcapulco, Gerente at Hotel Encanto, responded to this review

Good Afternoon Dear Mikeruyak1; It is my pleasure to write you from Encanto Acapulco, thank you very much for your comments, we value them and appreciate so much, we will tell them to all our team, we are delighted to know that you have enjoyed every corner in this property, the amazing view from the rooms and from all the... More 

Glen Ellyn, Illinois
Level Contributor
13 reviews
5 of 5 stars Reviewed May 31, 2016

Hotel was beautiful. Staff attentive and knowledgeable. Food delicious. View breathtaking. Wished I could have stayed longer!The work out room ( ok, I only went once) had a view of the bay-much better than home- the time flew by. Cab drivers were well spoken and very helpful. It was a place to return to again.

Helpful?
Thank rivercity47
EncantoAcapulco, Gerente at Hotel Encanto, responded to this review

Good Morning Dear rivercity47; It is my pleasure greet you from Encanto Acapulco, thank you very much for all your comments, we value and appreciate them, we are glad to know that you have enjoyed your stay with us. We will be delighted to see you in a near future at Encanto. Thank you for being part of our Family!... More 

Los Angeles, California
1 review
5 of 5 stars Reviewed May 24, 2016

My husband and I visited Encanto for our 55th Birthday. We had an unforgettable time at Encanto. Crisp and modern architecture of the resort was just stunning and it had unbelievable views of the bay and ocean; the atmosphere was tranquil and soothing.From the moment we arrived, the whole staff treated us like a royalty. Our room was very comfortable,... More 

Helpful?
Thank svimasv
EncantoAcapulco, Gerente at Hotel Encanto, responded to this review

Good Afternoon Dear Svimasv; It is my pleasure to write you from Encanto Acapulco, we feel honored that you chose us for celebrate your 55th birthday, your life is incredible, you were born the same day, the same month, the same year and also the same hospital this is the best love story we ever seen. We are delighted to... More 

Zúrich, Suiza
1 review
5 of 5 stars Reviewed May 23, 2016

I highly recommend to stay at Encanto. Very stylish, great view, very friendly and professional team. One on my best staying in hotels. Very quite location, overlooking the bay. All services are available and well managed.

Review collected in partnership with this hotel

Helpful?
Thank franzd958
EncantoAcapulco, Gerente at Hotel Encanto, responded to this review

Good Afternoon Dear Franzd958; It is my pleasure to write you again from Encanto Acapulco, thank you very much for your comments, we value & appreciate them a lot, all your comments are very important to improve our service and your experience, we are glad to know that you have enjoyed your stay with us. We hope to see you... More 

Chandler, Arizona
1 review
5 of 5 stars Reviewed May 16, 2016

We were first staying at another hotel in Acapulco and our friends were staying at Encanto and just told us “ YOU GUYS HAVE TO SEE THIS PLACE!” We decided to have lunch there to see and OMG! From the moment you arrive at the hotel, and your car pulls up you are dying to see the inside of the... More 

Review collected in partnership with this hotel

Helpful?
Thank mrsmjv
EncantoAcapulco, Gerente at Hotel Encanto, responded to this review

Good Afternoon Dear mrsmjv; It is a pleasure to write you again from Encanto Acapulco, thank you very much for your comments, we appreciate and value each one of them, we are always trying to improve all our services, the architecture and design of each small corner are made to captivate all emotions and use all natural daylight, we love... More 

Questions? Get answers from hotel staff and past guests. Ask a question

673 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (292)
Viewed
Hotel & Grounds (62)
Viewed
Pool/Beach Area (40)
Viewed
Room/Suite (29)
Viewed
View from Room (33)
Viewed
Dining (25)
Viewed
Family/Play Areas (8)
Viewed
Other (95)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (328)
Viewed
Amenities (58)
Viewed
Ocean Balcony Suite (44)
Viewed
Ocean Designer Suite (53)
Viewed
Pool (35)
Viewed
Pool Villa (56)
Viewed
Dining (49)
Viewed
The Hotel (33)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (53)
Viewed
Room/Suite (16)
Viewed
Pool/Beach Area (7)
Viewed
Hotel & Grounds (15)
Viewed
Family/Play Areas (7)
Viewed
Dining (4)
Viewed
View from Room (1)
Viewed
Other (3)
Check In Check Out
Hotels you might also like...
Travelers also viewed these Acapulco hotels
1.4 mi away
Banyan Tree Cabo Marques
Banyan Tree Cabo Marques
#4 of 179 in Acapulco
5.0 of 5 stars 435 reviews
2.9 mi away
Fiesta Americana Villas Acapulco
4.7 mi away
Princess Mundo Imperial
Princess Mundo Imperial
#10 of 179 in Acapulco
3.5 of 5 stars 1,420 reviews
Show Prices
Show Prices
Show Prices
3.3 mi away
Crowne Plaza Acapulco
Crowne Plaza Acapulco
#11 of 179 in Acapulco
3.5 of 5 stars 855 reviews
3.2 mi away
Emporio Acapulco Hotel
Emporio Acapulco Hotel
#8 of 179 in Acapulco
4.0 of 5 stars 904 reviews
4.5 mi away
Pierre Mundo Imperial
Pierre Mundo Imperial
#9 of 179 in Acapulco
4.0 of 5 stars 565 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Spa
  • Room Service
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Minibar
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Room Service
  • Airport Transportation
  • Meeting Rooms
  • Business Center with Internet Access
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located at the highest point of Brisas Marques, Encanto Acapulco is the perfect place to observe the Pacific Ocean in solitude. The hotel is tucked away in one of the most privileged hideaways above Acapulco's main bay, offering guests a quiet, peaceful and private alcove. The architecture embodies a harmonious fusion of light and nature, creating a place for all the senses to relish. Encanto Acapulco will make every visitor feel at home. As a guest, you can choose from innumerable nooks in which to curl up with a good book or watch stunning sunsets over the Pacific, enjoy original creations at Origen Restaurant or a selection of teas created by sommelier Leticia Saenz, indulge in a massage at the Mar Abierto Spa, or spend all day relaxing in their private villa. Your every need will be attended to. ... more   less 

Additional Information about Hotel Encanto

Address: Jacques Cousteau 51 | Fraccionamiento Brisas Marques, Acapulco 39390, Mexico
Location: Mexico > Pacific Coast > Guerrero > Acapulco
Price Range: $209 - $390 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Encanto 5*
Number of rooms: 44
Reservation Options:
TripAdvisor is proud to partner with Hotwire, Booking.com, Expedia, Prestigia, HotelTravel.com, Odigeo, Orbitz, Travelocity and Hotels.com so you can book your Hotel Encanto reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Hotel Style:
#1 Luxury Hotel in Acapulco
#1 Spa Hotel in Acapulco
#3 Romantic Hotel in Acapulco
#5 Business Hotel in Acapulco
#7 Family Hotel in Acapulco
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing
Enter dates for best prices
Check In Check Out
Price Your Stay