Jacque Costeau 51 Fraccionamiento Brisas del Marques, Acapulco 39887 Mexico
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About
#4 of 200 hotels in Acapulco
Location
4.7
Cleanliness
4.9
Service
4.8
Value
4.4
Travelers' Choice
Located at the highest point of Brisas Marques, Encanto Acapulco is the perfect place to observe the Pacific Ocean in solitude. The hotel is tucked away in one of the most privileged hideaways above Acapulco's main bay, offering guests a quiet, peaceful and private alcove. The architecture embodies a harmonious fusion of light and nature, creating a place for all the senses to relish. Encanto Acapulco will make every visitor feel at home. As a guest, you can choose from innumerable nooks in which to curl up with a good book or watch stunning sunsets over the Pacific, enjoy original creations at Origen Restaurant or a selection of teas created by sommelier Leticia Saenz, indulge in a massage at the Mar Abierto Spa, or spend all day relaxing in their private villa. Your every need will be attended to.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Books, DVDs, music for children
Highchairs available
Airport transportation
Parking
Wifi
Hot tub
Pool / beach towels
Infinity pool
Outdoor pool
Restaurant
Breakfast available
Swimup bar
Poolside bar
Taxi service
Business Center with Internet Access
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Manicure
Massage
Pedicure
Waxing services
24-hour security
Baggage storage
Concierge
Butler service
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Room service
Safe
Minibar
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Romantic
Languages Spoken
English, Spanish
Location
Contact
Jacque Costeau 51 Fraccionamiento Brisas del Marques, Acapulco 39887 Mexico
Name/address in local language
Getting there
Rental CarsSee rental cars from $45/day
529Reviews30Q+A49Room tips
Reviews
Traveler rating
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ekaterini s wrote a review Dec 2022
The hotel is really ugly. There is no any style, we arrive at 14.00 and we wait until 16.00 to going to the room. The hotel is very old, the marbles are broken. The food it was so bad and so expensive.
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Date of stay: December 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
+1
Hotel's Favorite
Is By far the best hotel of Acapulco, it offers the best views from Dorado and Diamante beach, every single room as it’s own charm, luxurious bath, bed, and amenities from L’Occtane. The main pool is gorgeous, and the bar is tended by the best people ever, Daniel, Diego the 2 Alfredo’s, Alberto you guys are so awesome, thank you for the best drinks ever. If you are a private person, the hotel has 20 pool villas, very spacious, great private pool and they have amazing views to the bay. We come back every year because we love the food which is amazing all the way, the views and the tranquility Encanto provides but the key part for us is the service, the staff will make you feel at home from the very first moment and we love that every single time we come back we see the familiar faces ❤️ Thank you so much to Edwin, Candido, Fany, Iliana, Sebastian, Neftalí, Alfredo, Alberto, Francisco, Oscar, Lety, Ana, Arantza and everybody else who took care of us. Special thanks to Miguel A. For all the details, warmth, attentions and of course for creating this beautiful place. We will come back very soon Until then stay healthy Estefania & Tobias Bechtel…
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Date of stay: January 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Encanto Acapulco, Owner at Encanto Acapulco
Responded Jan 2, 2023
Dear Estefania & Tobisa Bechtel, Thank you very much for your kind comments, your opinion is very important to us since they are what motivate us to improve our service. We are delighted to serve you during your visit in Acapulco, we hope to have you back every year like always. Thank you for being part of our Encanto family. Cordially Iliana Rodriguez Guest Service Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Awesome hotel beautiful architecture great views Fantastic food and resturant ls great staff specially Amado Very profesional very experienced and helpful couldn’t stay at a better hotel for our 6 day getaway Fantastic view great location will defiantly go back
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Date of stay: November 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Encanto Acapulco, Owner at Encanto Acapulco
Responded Dec 30, 2022
Dear Daryas We really appreciate your comments since they are what motivate us to improve our service, we hope to see you very soon in this your home in Acapulco to pamper you in all those special moments and be your hosts. Cordially Iliana Rodríguez Guest Service Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel and staff were excellent! Delicious food, knowledgeable and attentive staff, and beautiful setting! Fully recommend, and Amado is the man, he made sure all of our arrangements were smooth and we had a great time!
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Date of stay: November 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Encanto Acapulco, Owner at Encanto Acapulco
Responded Dec 30, 2022
Dear Tdg130 Thank you very much for your kind comments, your opinion is very important to us and we are delighted to serve you during your visit in Acapulco, we hope to have you back very soon. Cordially Iliana Rodríguez Guest Service Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Boris Vinogradsky, MD wrote a review Nov 2022
Bridgeport, West Virginia440 contributions135 helpful votes
+1
We wanted to stay in Fiesta Americana, but it was totally booked. Disappointed, we looked around and found Encanto. It does not fit into the 5-star rankings. Located above the ocean In the lush tropical forest and has great views. Only 45 rooms, all with balconies facing the water. Built in 2010, it has very modern open design. Great pool and all other amenities and services, including a cinema. Very good restaurants (2) both on terrazas. In the Magreb (Morocco etc.) there are 5-star hotels and there are riads that are way above the usual rankings. Our butler Amado was very helpful too. Overall it was a fantastic experience.
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Date of stay: November 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Encanto Acapulco, Owner at Encanto Acapulco
Responded Dec 30, 2022
Dear BorisVino Thank you very much for your kind comments, your opinion is very important to us and we are delighted to serve you during your visit in Acapulco, we hope to have you back very soon. Thank you for being part of our Encanto family. You are correct that our service is above 5 stars because we are 5 diamonds in fact. Cordially Iliana Rodriguez Guest Service Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Expectations where high, but to be honest I am disappointed a bit. Location is fabulous, hotel itself has potential to be very beautiful, but…. Smell of sewage constantly in the room, leaking sink, bed for our daughter not ready, maintenance or building activities from 7 am in the morning, breakfast took 45 min and even the drinks we had to ask for 4 times and had to negotiate on a good table for dinner , while half the restaurant was empty. There is one staff member making the difference, the rest has not de feeling for service that a 5 star hotel needs. So potential yes, execution not good!
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Date of stay: February 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Encanto Acapulco, Owner at Encanto Acapulco
Responded Jan 1, 2023
Dear 904fannyv, We are very sorry for this inconvenience, we will pay more attention to improve our service and make your experience extraordinary. We really appreciate your comments since they are what motivate us to improve our service, we hope to see you very soon in this your home in Acapulco to pamper you in all those special moments and be your hosts. Cordially Iliana Rodríguez Guest Service Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Pros: The look of the hotel and the room. First class. Really happy with it. We had a pool villa. Stunning view and feel to it. Cons: * Maintenance noise. Starts early and goes all day every day. Loud banging of hammers and grinding of power tools. We had a pool villa so often never left the room. The noise which starts around 7am is a shocker * Food. Portion sizes are very small for the money. Very poor value. Food quality more 3 star than 5 * Despite the 15% service charge being included in the room, there is an air of expectation for tips. One night a bar tender even questioned my wife saying he thought the tip was too low. I don’t mind tipping for impeccable service. The service here falls way short of that mark. Very poor. 1 star * Taxi to town organised by hotel 4 times more than any other taxi service offering same vehicles. Again, very poor * No coffee facility in room * Iron but no ironing board. That’s like offering a pool with no water * Level of English speaking across the hotel is extremely poor * The pay in full up front is very poor given covid times where plans may be forced to change at last minute. Most hotels offer free cancellation (including Banyan Tree who only require one night paid up front to guarantee) * Mini bar only replenished on 2nd last day despite staying for 6 nights. 2 free bottles of water only replenished this day also * Service at breakfast is ridiculously poor, asking several times for same thing often leaving without. The menu is poor All in all, love the look of the hotel and love the room. The rest leaves a lot to be desired. Wrote with feedback to General Manager midway through the stay. Not as much as a response. Little point responding now my friend. It’s too late!…
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Date of stay: February 2022Trip type: Traveled as a couple
Room Tip: Check what maintenance is going on. Book your own taxis. Pool Villa is stunning
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Encanto Acapulco, Owner at Encanto Acapulco
Responded Jan 1, 2023
Dear 99GeorgeS99 We are very sorry for this inconvenience, we will pay more attention to improve our service and make your experience extraordinary. We really appreciate your comments since they are what motivate us to improve our service, we hope to see you very soon in this your home in Acapulco to pamper you in all those special moments and be your hosts. Cordially Iliana Rodriguez Guest Service Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
El Encanto is a beautiful isolated hotel for especial occasions, surrounded by beauty, design...in every corner and at any time, day and night. We highly recommend this hotel...this is our second visit and would gladly come back.
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Date of stay: June 2021
Rooms
Location
Service
Room Tip: Romantic, Peaceful and Quiet Hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
My wife and I ate at the Encanto restaurant last evening. This was the best experience we've had in Acapulco during our two week+ stay. Francisco and the restaurant staff were excellent and the food was fantastic! We watched the sunset from the restaurant by the pool area. It was very beautiful. Would highly recommend this restaurant!
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Date of stay: May 2021
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
The hotel is pretty neat and the hotel service is great, but this review is about the unbelievable noise that somehow makes its way into the pool villas, but not the regular rooms. There is a night club (Hannah) about half a mile away that plays electronic music from midnight to 8am. For whatever the reason the pool villas do not have good noise insulation and this combination leads to sleepless nights. Bottom line: great hotel as long you stay away from the pool villas- save the money and have a good night sleep.
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Date of stay: December 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Encanto Acapulco, Propietario at Encanto Acapulco
Responded Jan 23, 2021
Dear Diegolrz We are very sorry about the noise you perceived during your stay, as you know it is another property that caused it, however, we do our best to make you feel at home with our services, so we appreciate your comments and hope you allow us again to have you in this your home Encanto Acapulco. Thank you for being part of our Family ! Jessyka Antúnez Services Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$293 - $436 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Hotel Encanto
LOCATION
MexicoPacific CoastGuerreroAcapulco
NUMBER OF ROOMS
45
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Claim Your ListingENCANTO ACAPULCO - Prices & Hotel Reviews (Mexico)
Frequently Asked Questions about Encanto Acapulco
Which popular attractions are close to Encanto Acapulco?
Nearby attractions include Capilla de la Paz (Chapel of Peace) (3.5 miles), Punta Diamante (2.8 miles), and La Quebrada (4.2 miles).
What are some of the property amenities at Encanto Acapulco?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at Encanto Acapulco?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Encanto Acapulco?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to Encanto Acapulco?
Conveniently located restaurants include Restaurante La Concha, Restaurante BellaVista - Hotel las Brisas Acapulco, and Sunset Lounge.
Are there opportunities to exercise at Encanto Acapulco?
Yes, guests have access to a pool and a fitness center during their stay.
Does Encanto Acapulco have airport transportation?
Yes, Encanto Acapulco offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Encanto Acapulco?
Yes, dry cleaning and laundry service are offered to guests.
Does Encanto Acapulco offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Encanto Acapulco?
The staff speaks multiple languages, including English and Spanish.