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Encanto Acapulco

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Jacque Costeau 51 Fraccionamiento Brisas del Marques, Acapulco 39887 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (665)
360
Panoramas (12)
Room & Suite (271)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 08/01/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 08/01/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#3 of 195 hotels in Acapulco
Location
Cleanliness
Service
Value
Travelers' Choice
Located at the highest point of Brisas Marques, Encanto Acapulco is the perfect place to observe the Pacific Ocean in solitude. The hotel is tucked away in one of the most privileged hideaways above Acapulco's main bay, offering guests a quiet, peaceful and private alcove. The architecture embodies a harmonious fusion of light and nature, creating a place for all the senses to relish. Encanto Acapulco will make every visitor feel at home. As a guest, you can choose from innumerable nooks in which to curl up with a good book or watch stunning sunsets over the Pacific, enjoy original creations at Origen Restaurant or a selection of teas created by sommelier Leticia Saenz, indulge in a massage at the Mar Abierto Spa, or spend all day relaxing in their private villa. Your every need will be attended to.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Books, DVDs, music for children
Highchairs available
Airport transportation
Parking
Wifi
Hot tub
Pool / beach towels
Infinity pool
Outdoor pool
Restaurant
Breakfast available
Swimup bar
Poolside bar
Taxi service
Business Center with Internet Access
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Manicure
Massage
Pedicure
Waxing services
24-hour security
Baggage storage
Concierge
Butler service
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Room service
Safe
Minibar
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Mountain View
Languages Spoken
English, Spanish
500Reviews28Q+A48Room tips
Traveler rating
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Time of year
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Popular mentions
eljordys wrote a review Jun 2021
Mexico City, Mexico184 contributions81 helpful votes
+1
El Encanto is a beautiful isolated hotel for especial occasions, surrounded by beauty, design...in every corner and at any time, day and night. We highly recommend this hotel...this is our second visit and would gladly come back.
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Date of stay: June 2021
Rooms
Location
Service
Room Tip: Romantic, Peaceful and Quiet Hotel
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Sherri B wrote a review May 2021
2 contributions
My wife and I ate at the Encanto restaurant last evening. This was the best experience we've had in Acapulco during our two week+ stay. Francisco and the restaurant staff were excellent and the food was fantastic! We watched the sunset from the restaurant by the pool area. It was very beautiful. Would highly recommend this restaurant!
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Date of stay: May 2021
Location
Service
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Diego L wrote a review Dec 2020
Dallas, Texas3 contributions2 helpful votes
The hotel is pretty neat and the hotel service is great, but this review is about the unbelievable noise that somehow makes its way into the pool villas, but not the regular rooms. There is a night club (Hannah) about half a mile away that plays electronic music from midnight to 8am. For whatever the reason the pool villas do not have good noise insulation and this combination leads to sleepless nights. Bottom line: great hotel as long you stay away from the pool villas- save the money and have a good night sleep.
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Date of stay: December 2020Trip type: Traveled with family
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Response from Encanto Acapulco, Propietario at Encanto Acapulco
Responded Jan 23, 2021
Dear Diegolrz We are very sorry about the noise you perceived during your stay, as you know it is another property that caused it, however, we do our best to make you feel at home with our services, so we appreciate your comments and hope you allow us again to have you in this your home Encanto Acapulco. Thank you for being part of our Family ! Jessyka Antúnez Services Manager
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Fanny2530 wrote a review Dec 2020
Leonberg, Germany111 contributions30 helpful votes
+1
Best of the best! There’s no need to go someplace else! Great style, Architecture and ambience!!!! The pool villas are the best rooms when looking for some privacy, all other rooms offer amazing views to the Pacific Ocean and the bay! What truly makes this place special is the staff! Edwin, Jessyka, Moises, Alfredo,Alberto, Alejandro, Jesus, Neftali absolutely everyone are amazing! Thank you very much to all of you for making each stay unique and incredible! We can’t wait to come back next year!
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Date of stay: December 2020Trip type: Traveled with family
1 Helpful vote
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Response from Encanto Acapulco, Propietario at Encanto Acapulco
Responded Jan 27, 2021
Thanks Fanny 2530 It will always be a great pleasure to have you at home, we are very grateful for the good recommendations to all of us, who are part of this team. And we also appreciate that you like the details that we take care of for you, we know that we will have the opportunity to welcome you next year, and we hope to see every year. And to have the pleasure of your visit in Acapulco. Jessyka Antunez Services Manager
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Alejandra G wrote a review Dec 2020
20 contributions
Really bad service. The meals at the restaurants take forever to be prepared. I was using my celphone in the restaurant and they told me I couldnt have the speaker on. I was just showing my husband a video and they came and scolded me. If service continues like this I will never come back.
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Date of stay: December 2020Trip type: Traveled as a couple
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Response from Encanto Acapulco, Propietario at Encanto Acapulco
Responded Jan 27, 2021
Thanks 765alejandrag We appreciate your comments, we are very sorry for what happened, there are some policies already established for the tranquility of all in general, as you know, we are a hotel that invites you to relax and rest, we hope to have the opportunity to have you back at home and to provide excellent service. it will be a pleasure to welcome you again in Acapulco. Jessyka Antúnez Services Manager
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PRICE RANGE
$213 - $398 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Hotel Encanto
LOCATION
MexicoPacific CoastGuerreroAcapulco
NUMBER OF ROOMS
44
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Frequently Asked Questions about Encanto Acapulco
Which popular attractions are close to Encanto Acapulco?
Nearby attractions include Capilla de la Paz (Chapel of Peace) (3.5 miles), Punta Diamante (2.8 miles), and Museo Histórico de Acapulco Fuerte de San Diego (3.6 miles).
What are some of the property amenities at Encanto Acapulco?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at Encanto Acapulco?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Encanto Acapulco?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Encanto Acapulco?
Yes, free parking is available to guests.
What are some restaurants close to Encanto Acapulco?
Conveniently located restaurants include Questa Pasta, Lupe de Arena, and Restaurante Condimento.
Are there opportunities to exercise at Encanto Acapulco?
Yes, guests have access to a pool and a fitness center during their stay.
Does Encanto Acapulco have an airport shuttle?
Yes, Encanto Acapulco offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Encanto Acapulco?
Yes, dry cleaning and laundry service are offered to guests.
Does Encanto Acapulco offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Encanto Acapulco?
The staff speaks multiple languages, including English and Spanish.