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Jacque Costeau 51 Fraccionamiento Brisas del Marques, Acapulco 39887 Mexico
5 people are viewing this hotel
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Traveler (689)
360
Panoramas (12)
Room & Suite (278)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 08/01/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 08/01/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#2 of 200 in Acapulco
Location
4.7
Cleanliness
4.9
Service
4.8
Value
4.4
Travelers' Choice
Located at the highest point of Brisas Marques, Encanto Acapulco is the perfect place to observe the Pacific Ocean in solitude. The hotel is tucked away in one of the most privileged hideaways above Acapulco's main bay, offering guests a quiet, peaceful and private alcove. The architecture embodies a harmonious fusion of light and nature, creating a place for all the senses to relish. Encanto Acapulco will make every visitor feel at home. As a guest, you can choose from innumerable nooks in which to curl up with a good book or watch stunning sunsets over the Pacific, enjoy original creations at Origen Restaurant or a selection of teas created by sommelier Leticia Saenz, indulge in a massage at the Mar Abierto Spa, or spend all day relaxing in their private villa. Your every need will be attended to.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Books, DVDs, music for children
Highchairs available
Airport transportation
Parking
Wifi
Hot tub
Pool / beach towels
Infinity pool
Outdoor pool
Restaurant
Breakfast available
Swimup bar
Poolside bar
Taxi service
Business Center with Internet Access
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Manicure
Massage
Pedicure
Waxing services
24-hour security
Baggage storage
Concierge
Butler service
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Room service
Safe
Minibar
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Quiet
Languages Spoken
English, Spanish
513Reviews30Q+A49Room tips
Traveler rating
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Popular mentions
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Most Recent
Fanny V wrote a review Feb 2022
Singapore, Singapore51 contributions24 helpful votes
Expectations where high, but to be honest I am disappointed a bit. Location is fabulous, hotel itself has potential to be very beautiful, but…. Smell of sewage constantly in the room, leaking sink, bed for our daughter not ready, maintenance or building activities from 7 am in the morning, breakfast took 45 min and even the drinks we had to ask for 4 times and had to negotiate on a good table for dinner , while half the restaurant was empty. There is one staff member making the difference, the rest has not de feeling for service that a 5 star hotel needs. So potential yes, execution not good!
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Date of stay: February 2022Trip type: Traveled
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George S wrote a review Feb 2022
Melbourne, Australia19 contributions43 helpful votes
+1
Pros: The look of the hotel and the room. First class. Really happy with it. We had a pool villa. Stunning view and feel to it. Cons: * Maintenance noise. Starts early and goes all day every day. Loud banging of hammers and grinding of power tools. We had a pool villa so often never left the room. The noise which starts around 7am is a shocker * Food. Portion sizes are very small for the money. Very poor value. Food quality more 3 star than 5 * Despite the 15% service charge being included in the room, there is an air of expectation for tips. One night a bar tender even questioned my wife saying he thought the tip was too low. I don’t mind tipping for impeccable service. The service here falls way short of that mark. Very poor. 1 star * Taxi to town organised by hotel 4 times more than any other taxi service offering same vehicles. Again, very poor * No coffee facility in room * Iron but no ironing board. That’s like offering a pool with no water * Level of English speaking across the hotel is extremely poor * The pay in full up front is very poor given covid times where plans may be forced to change at last minute. Most hotels offer free cancellation (including Banyan Tree who only require one night paid up front to guarantee) * Mini bar only replenished on 2nd last day despite staying for 6 nights. 2 free bottles of water only replenished this day also * Service at breakfast is ridiculously poor, asking several times for same thing often leaving without. The menu is poor All in all, love the look of the hotel and love the room. The rest leaves a lot to be desired. Wrote with feedback to General Manager midway through the stay. Not as much as a response. Little point responding now my friend. It’s too late!
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Date of stay: February 2022Trip type: Traveled
Room Tip: Check what maintenance is going on. Book your own taxis. Pool Villa is stunning
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1 Helpful vote
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Fanny2530 wrote a review Jan 2022
Leonberg, Germany117 contributions53 helpful votes
+1
Is By far the best hotel of Acapulco, it offers the best views from Dorado and Diamante beach, every single room as it’s own charm, luxurious bath, bed, and amenities from L’Occtane. The main pool is gorgeous, and the bar is tended by the best people ever, Daniel, Diego the 2 Alfredo’s, Alberto you guys are so awesome, thank you for the best drinks ever. If you are a private person, the hotel has 20 pool villas, very spacious, great private pool and they have amazing views to the bay. We come back every year because we love the food which is amazing all the way, the views and the tranquility Encanto provides but the key part for us is the service, the staff will make you feel at home from the very first moment and we love that every single time we come back we see the familiar faces ❤️ Thank you so much to Edwin, Candido, Fany, Iliana, Sebastian, Neftalí, Alfredo, Alberto, Francisco, Oscar, Lety, Ana, Arantza and everybody else who took care of us. Special thanks to Miguel A. For all the details, warmth, attentions and of course for creating this beautiful place. We will come back very soon Until then stay healthy Estefania & Tobias Bechtel
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Date of stay: January 2022Trip type: Traveled
1 Helpful vote
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eljordys wrote a review Jun 2021
Mexico City, Mexico215 contributions104 helpful votes
+1
El Encanto is a beautiful isolated hotel for especial occasions, surrounded by beauty, design...in every corner and at any time, day and night. We highly recommend this hotel...this is our second visit and would gladly come back.
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Date of stay: June 2021
Rooms
Location
Service
Room Tip: Romantic, Peaceful and Quiet Hotel
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2 Helpful votes
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Sherri B wrote a review May 2021
2 contributions
My wife and I ate at the Encanto restaurant last evening. This was the best experience we've had in Acapulco during our two week+ stay. Francisco and the restaurant staff were excellent and the food was fantastic! We watched the sunset from the restaurant by the pool area. It was very beautiful. Would highly recommend this restaurant!
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Date of stay: May 2021
Location
Service
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Diego L wrote a review Dec 2020
Dallas, Texas3 contributions2 helpful votes
The hotel is pretty neat and the hotel service is great, but this review is about the unbelievable noise that somehow makes its way into the pool villas, but not the regular rooms. There is a night club (Hannah) about half a mile away that plays electronic music from midnight to 8am. For whatever the reason the pool villas do not have good noise insulation and this combination leads to sleepless nights. Bottom line: great hotel as long you stay away from the pool villas- save the money and have a good night sleep.
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Date of stay: December 2020Trip type: Traveled
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Response from Encanto Acapulco, Propietario at Encanto Acapulco
Responded Jan 23, 2021
Dear Diegolrz We are very sorry about the noise you perceived during your stay, as you know it is another property that caused it, however, we do our best to make you feel at home with our services, so we appreciate your comments and hope you allow us again to have you in this your home Encanto Acapulco. Thank you for being part of our Family ! Jessyka Antúnez Services Manager
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Fanny2530 wrote a review Dec 2020
Leonberg, Germany117 contributions53 helpful votes
+1
Best of the best! There’s no need to go someplace else! Great style, Architecture and ambience!!!! The pool villas are the best rooms when looking for some privacy, all other rooms offer amazing views to the Pacific Ocean and the bay! What truly makes this place special is the staff! Edwin, Jessyka, Moises, Alfredo,Alberto, Alejandro, Jesus, Neftali absolutely everyone are amazing! Thank you very much to all of you for making each stay unique and incredible! We can’t wait to come back next year!
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Date of stay: December 2020Trip type: Traveled
2 Helpful votes
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Response from Encanto Acapulco, Propietario at Encanto Acapulco
Responded Jan 27, 2021
Thanks Fanny 2530 It will always be a great pleasure to have you at home, we are very grateful for the good recommendations to all of us, who are part of this team. And we also appreciate that you like the details that we take care of for you, we know that we will have the opportunity to welcome you next year, and we hope to see every year. And to have the pleasure of your visit in Acapulco. Jessyka Antunez Services Manager
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Alejandra G wrote a review Dec 2020
20 contributions
Really bad service. The meals at the restaurants take forever to be prepared. I was using my celphone in the restaurant and they told me I couldnt have the speaker on. I was just showing my husband a video and they came and scolded me. If service continues like this I will never come back.
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Date of stay: December 2020Trip type: Traveled
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Response from Encanto Acapulco, Propietario at Encanto Acapulco
Responded Jan 27, 2021
Thanks 765alejandrag We appreciate your comments, we are very sorry for what happened, there are some policies already established for the tranquility of all in general, as you know, we are a hotel that invites you to relax and rest, we hope to have the opportunity to have you back at home and to provide excellent service. it will be a pleasure to welcome you again in Acapulco. Jessyka Antúnez Services Manager
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MaxJ347 wrote a review Oct 2020
Mexico City, Mexico43 contributions49 helpful votes
The hotel is an extraordinary place in many aspects. Great service from everyone. From the moment they receive you at the entrance with your name, at the front desk, restaurant, pool, room, etc. Everything is perfect. The view is amazing from every place. It overlooks all Acapulco, including Old Acapulco, Puerto Marques and Diamante. The arquitechture and pool are something really special. The music is low and of great taste. The only "but" (a very important one) is that the bathroom in the room is not private enough. They wanted to have a great room design and, in doing so, they though it was more important the design than the privacy. I did not like that at all. The same with lighting: very creative, but not functional.
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Date of stay: October 2020
Rooms
Cleanliness
Service
Room Tip: The rooms with a pool are nice, but without a great view. The rooms in front of the pool have an...
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3 Helpful votes
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Response from Encanto Acapulco, Propietario at Encanto Acapulco
Responded Nov 4, 2020
Hello MaxJ347 It is a pleasure writing you from Encanto. We appreciate very much your comments that allow us to make your stay the best experience, it is nice to know that the views of the hotel and all the details taken care of for you have been to your liking, we are very sorry about the situation of the room's bathroom, however, we hope you allow us again to have you in this your home Encanto Acapulco. Thank you for being part of our Family ! Jessyka Antúnez Services Manager
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Peter C wrote a review Aug 2020
5 contributions1 helpful vote
We have lived, worked and traveled all over the world and have stayed in some wonderful places, but the Encanto stands out as one of our favorite hotels anywhere. It occupies a spectacular location surrounded by forest, high above Acapulco bay. The design is deceptively simple, and after countless visits, we continue to discover clever and surprising little corners and details. The atmosphere throughout the hotel is cool, tranquil and relaxing. The service provided by the whole team is highly professional and attentive, whilst remaining discrete and unobtrusive. The Manager, Enrique, always tells us we should think of the hotel as our home, and that indeed is how it feels!
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Date of stay: August 2020
Location
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PRICE RANGE
$347 - $413 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Hotel Encanto
LOCATION
MexicoPacific CoastGuerreroAcapulco
NUMBER OF ROOMS
44
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Frequently Asked Questions about Encanto Acapulco
Which popular attractions are close to Encanto Acapulco?
Nearby attractions include Capilla de la Paz (Chapel of Peace) (3.5 miles), Punta Diamante (2.8 miles), and Museo Histórico de Acapulco Fuerte de San Diego (3.6 miles).
What are some of the property amenities at Encanto Acapulco?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at Encanto Acapulco?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Encanto Acapulco?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Encanto Acapulco?
Yes, free parking is available to guests.
What are some restaurants close to Encanto Acapulco?
Conveniently located restaurants include Sunset Lounge, La Concha - Hotel las Brisas Acapulco, and Restaurante BellaVista - Hotel las Brisas Acapulco.
Are there opportunities to exercise at Encanto Acapulco?
Yes, guests have access to a pool and a fitness center during their stay.
Does Encanto Acapulco have airport transportation?
Yes, Encanto Acapulco offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Encanto Acapulco?
Yes, dry cleaning and laundry service are offered to guests.
Does Encanto Acapulco offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Encanto Acapulco?
The staff speaks multiple languages, including English and Spanish.