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Park Royal Acapulco

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Park Royal Acapulco
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598 Reviews from our TripAdvisor Community

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Showing 164: English reviews
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Palmetto, Florida
Reviewed 5 days ago NEW

Very nice hotel. Beautiful views. Only issue is that we did not have even one TV channel in English and could not caption the programs in English. Most staff spoke English which was helpful. Gabriel was absolutely the BEST! He made sure that our visit was enjoyable!

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Helpful?
1Thank kennethbM2312RB
Gabriel Z, Gerente at Park Royal Acapulco, responded to this review

Please let me thank you in the first place for staying in Park Royal Acapulco and for taking the time to share your comments. I am really sorry we could not prevent this kind of inconveniences from happening during your stay. I hope you will accept my sincere apologies for the difficulties encountered. I look forward to welcome you back...

Barrie, Canada
Reviewed 2 weeks ago via mobile

This in my opinion is a 4.0 star resort. The food selection is very limited. If you have children there is not much choices for the food to eat at the restaurant. However when we asked the waiter for fries for the little one he went and had them made for her. Many hills on this resort. However with elevators...

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Helpful?
Thank Robert S
Gabriel Z, Gerente at Park Royal Acapulco, responded to this review

Before anything else, thank you for your stay at Park Royal Acapulco. Your comments are very important to us as they help us identify our areas of apportunity and continue to reach our goal which is our guest´s satisfaction. I am really sorry we could not prevent this kind of inconveniences from happening during your stay. Allow me to let...

Tianjin, China
Reviewed 3 weeks ago via mobile

Food is good but there aren't many dish options available for dinner. The beach is pretty small and quite, check in was was slow and there was only one bellboy available but they told us it was because they weren't expecting that many people to come for the weekend, the facilities at the hotel are good, rooms are comfy and...

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Helpful?
Thank kaarissul
Gabriel Z, Gerente at Park Royal Acapulco, responded to this review

Before anything else, thank you for your stay at Park Royal Acapulco, your comments are very important to us as they help us identify our areas of opportunity and continue to reach our goal which is our guest´s satisfaction. It will be a pleasure to host you during your upcoming vacation. We will definitely leave a better impression on you.

Mexico City, Mexico
Reviewed 3 weeks ago

I Loved it, I would return without hesitation!!! We celebrated our Wedding Anniversary and had an incredible time, the beach, the food, the service, everything was excellent !!! If we were to celebrate the next Anniversary at the Park Royal, without hesitation !!!

Review collected in partnership with this hotel
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Helpful?
Thank 763judithr
Gabriel Z, Gerente at Park Royal Acapulco, responded to this review

First and foremost, I would like to express my gratitude upon your decision to stay at Park Royal Acapulco. Thank you for taking the time to share the delightful experience you had at our resort, It is an honor to read how much you enjoyed our facilities as well as the service provied. I look forward to your next visit...

Smiths Falls, Canada
Reviewed 3 weeks ago

This hotel is a solid 4* hotel with amazing staff and great food. There was always a great selection and everyone was able to find great meals. The only down side is not a long beach to walk on forever, but the plus side to that is the beach is safe. The rooms are clean and comfortable the only thing...

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Helpful?
Thank Bonn666
Gabriel Z, Gerente at Park Royal Acapulco, responded to this review

I would like to express my gratitude upon your decision to stay at Park Royal Acapulco. Thank you for taking the time to share the delightful experience you had at our resort, It is an honor to read how much you enjoyed our facilities as well as the service provided. Our mission is to make every stay as pleasant as...

orlando
Reviewed 3 weeks ago

The sinks leaked in both bathrooms. The toilets flushed 50% of the time, and only when you hold the handle down for the flushing (even then it may not work). We brought it to the attention of the resort the very first morning, but they did nothing. Al the TV channels are in Spanish. I wanted to see the inauguration,...

Review collected in partnership with this hotel
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Helpful?
Thank John T
Gabriel Z, Gerente at Park Royal Acapulco, responded to this review

Before anything else, thank you for your stay at Park Royal Acapulco. Your comments are very important to us as they help us identify our areas of opportunity and continue to reach our goal which is our guest´s satisfaction. I am really sorry we could not prevent this kind of inconveniences from happening during your stay. You can rest assured...

Mexico City, Mexico
Reviewed 3 weeks ago

In bufete restaurants you have to wait 40 minutes to enter to the restaurants, insuficient meals and poor variety, the hotel needs to improve the logistics in restaurants. The employees have good attitude and make the best efforts to satisfy the customers, but there are not enough employees.

Review collected in partnership with this hotel
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Helpful?
Thank 680miguelangeld
Gabriel Z, Gerente at Park Royal Acapulco, responded to this review

I want to thank you the confidence placed on Park Royal Acapulco as host of your vacation. Allow me to thank you for sharing your comments as they will permit us to develop our services in order to keep delivering the best experience to our guests. I hope you will accept my sincere apologies for the difficulties encountered. Allow me...

Brockville, Ontario
Reviewed 4 weeks ago

Wonderful staying at the resort. The room was excellent and comfortable. Clean and well kept. The music entertainment was very good. The staff were friendly and helpful. The food was nice and the experience was overall an excellent vacation.

Review collected in partnership with this hotel
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Helpful?
1Thank jenniferjhonf
Gabriel Z, Gerente at Park Royal Acapulco, responded to this review

Above all, I want to thank you the confidence place on Park Royal Acapulco as host of your vacation, I am trully grateful for your appreciation toward the service provided by our staff members and for highlighting how much you enjoyed your stay. Know that your satisfaction as guest of our resort is our priority. It will be a pleasure...

Castleton
Reviewed January 19, 2017

Firstly, I am a novice traveller ( been to Cuba once, Cancun once) so maybe I am more easily impressed than some. The entire resort was very clean and the staff was friendly. Not everyone spoke English well but they were warm and welcoming anyway. I really enjoyed the food and appreciated the variety that was offered- there was the...

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Helpful?
Thank Bonnie M
Gabriel Z, Gerente at Park Royal Acapulco, responded to this review

Before anything else, thank you for your stay at Park Royal Acapulco, your comments are very important to us as they help us identify our areas of opportunity and continue to reach our goal which is our guest´s satisfaction. It will be a pleasure to host you during your upcoming vacation. We will definitely leave a better impression on you.

Ontario, Canada
Reviewed January 14, 2017

Stayed Jan 3/17 to Jan 11/17. Couple of quick pros and cons. Food - is average. One a la carte that u have to line up for everyday at noon to get a seat for that night. Breakfast and lunch is what u would expect. Beverages - No alcohol before 11:00 am and very limited....it is not 24hr bar service....

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Helpful?
Thank 653Ollie
Gabriel Z, Gerente at Park Royal Acapulco, responded to this review

Your comments are very important to us they help us identify our areas of opportunity and continue to reach our goal which is our guest´s satisfaction. I am really sorry we could not prevent this kind of inconveniences from happening during your stay. Allow me to let you know that due to your valuable feedback, immediate actions have been taken...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Business Center with Internet Access
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Dare to experience the ultimate All-Inclusive vacations in the most classic tourist destination of Mexico and one of the most famous around the world. Park Royal Acapulco, nestled in the exclusive area of Playa del Secreto, is the best among All-Inclusive resorts in Acapulco, Mexico, with amazing location only 10 minutes away from the most vibrant nightlife and the best shopping centers of the destination. ... more   less 

Additional Information about Park Royal Acapulco

Address: Calle Costera Guitarron No. 110 | Fracc. Playa Guitarron, Acapulco 39880, Mexico
Location: Mexico > Pacific Coast > Guerrero > Acapulco
Price Range: $123 - $237 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Park Royal Acapulco 3.5*
Number of rooms: 207
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com and Orbitz so you can book your Park Royal Acapulco reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Park Royal Acapulco Hotel Acapulco
Park Royal Hotel Acapulco
Park Royal Resort Acapulco
Hotel Style:
#6 Top resorts Hotel in Acapulco
#18 On the Beach Hotel in Acapulco
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Questions & Answers

Here's what travelers have asked, with answers from Park Royal Acapulco staff and other travelers.
13 questions
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Questions? Get answers from Park Royal Acapulco staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Watch out for the sugar ants. They are everywhere.”
 of 5 bubbles longdistancevoyager1, 3 weeks ago | Read review
“View of the Bay”
 of 5 bubbles 653Ollie, Jan 14, 2017 | Read review
“be prepared to run hot water for 5 minutes before it gets hot”
 of 5 bubbles X639HFedwardc, Jan 13, 2017 | Read review
“Higher floors have less noise end a good view.”
 of 5 bubbles abikhzer47, Jun 13, 2016 | Read review
“Most rooms do have a view of Acapulco Bay. Very Scenic”
 of 5 bubbles Pacificfront, Jun 1, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question