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Park Royal Acapulco

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Park Royal Acapulco
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512 Reviews from our TripAdvisor Community

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Showing 147: English reviews
Acapulco, Mexico
1 review
3 of 5 stars Reviewed 5 days ago NEW

We had a great vacation, but there are things to improve, such as improving the taste in food, comfort in the rooms, comfort in beds, this great children's pool, just a little cold water. I liked the beach, it is rich that children can play without worries. The view you have on the port of Acapulco is fabulous.

Review collected in partnership with this hotel

Helpful?
Thank sebastianh55
Gabriel Z, Gerente at Park Royal Acapulco, responded to this review

Please let me thank you in the first place for staying at Park Royal Acapulco, your comments are very important to us as they help us identify our areas of opportunity and continue to reach our goal in our guest´s satisfaction. I hope you will accept my sincere apologies for the difficulties encountered. Allow me to let you know that... More 

Longmont
1 review
4 of 5 stars Reviewed 1 week ago

Took a short vacation to revisit Acapulco. Was there in 1978 and loved it. The town and the hotel are making great strides to get themselves back in the tourist trade. However, if you want Americans you must start offering gluten free options on the all inclusive. My friend that traveled with me is gluten free, she paid the all... More 

Review collected in partnership with this hotel

Helpful?
Thank shelleyr662
Gabriel Z, Gerente at Park Royal Acapulco, responded to this review

Before anything else, thank you for your stay at Park Royal Acapulco, your comments are very important to us as they help us identify our areas of opportunity and continue to reach our goal which is our guest´s satsifaction. I am really sorry we could not prevent this kind of inconveniences from happening during your stay. You can rest assured... More 

Toluca, Mexico
1 review
5 of 5 stars Reviewed 2 weeks ago

Great experience at Park Royal Acapulco, the hotel facilities are great, the view of the room is fabulous, excellent service of the employees, food variety, uncrowded beach and not dirty, snack bar & pool bar was great.

Review collected in partnership with this hotel

Helpful?
Thank valentin19802016
Gabriel Z, Gerente at Park Royal Acapulco, responded to this review

Please let me thank you in the first place for staying at Park Royal Acapulco and for taking the time to share your pleasant experience. I am delighted to read how we succeeded in making your stay a memorable experience. Know that our priority is to be very attentive toward you needs and to provide you with an exceptional service.It... More 

1 review
1 of 5 stars Reviewed August 7, 2016

For what they charged for the "all inclusive" we definitely expected much better of everything. The room is normal, old furniture, extra small bathroom and super unconfortable, there is no room for you next to the pool unless you wake up early and set aside your pool cot, otherwise they will give you a chair to put your stuff there.... More 

Helpful?
Thank Zepe E
Gabriel Z, Gerente at Park Royal Acapulco, responded to this review

Your comments are very important to us as they help us identify our areas of opportunity and continue to reach our goal which is our guest´s satisfaction. I am really sorry we could not prevent this kind of inconveniences from happening during your stay. you can rest assured that proper measures have been taken alongside the responsible managers of each... More 

Travelers are raving about these Acapulco hotels

Miami, Florida
1 review
1 of 5 stars Reviewed July 27, 2016

Be careful with the cleaning personnel in the hotel. $300 dollars was stolen inside my husband's wallet in the safe. The door was locked at all time, the only person that could have taken that money was an employee. Terrible Wifi, and the room temperature would not go below 80F. Beds were so hard and TV image was bad as... More 

Review collected in partnership with this hotel

Helpful?
Thank jacquelinepalacios77
Gabriel Z, Gerente at Park Royal Acapulco, responded to this review

Before anything thank you for your stay at Park Royal Acapulco. Your comments are very important to us as they help us identify our areas of opportunity and continue to reach our goal which is our guest´s satisfaction. I am really sorry we could not prevent this kind of inconveniences from happening during your stay. You can rest assure that... More 

maple
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed July 26, 2016 via mobile

We stayed with 12 adults and 2 children under 15. Pros. Quick check in WiFi through out even on beach Rooms were very clean, all rooms had a great view of the bay. Grounds were safe. There was a small zoo with various animals, I only saw peacocks. There was a nice air conditioned gym, not really used by anyone.... More 

Helpful?
1 Thank harjinder_jeet
Gabriel Z, Gerente at Park Royal Acapulco, responded to this review

I would like to express my gratitude upon your decision to stay at Park Royal Acapulco, thank you for taking the time to share the delightful experience you had at our resort . It is an honor to read how much you enjoyed our facilities as well as the service provided. Our mission is to make every stay as pleasant... More 

Lethbridge, Canada
Level Contributor
16 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed July 18, 2016

The hotel is clean and in good conditions, the decoration is a little bit oldish (90's) and the buffet food definitely can improve. The italian restaurant is really nice and romantic. For the price it is reasonable. Very good wi-fi and the beach is not crowded and really nice. Perfect for a quick weekend getaway and to save money.

Helpful?
Thank Patricia M
Gabriel Z, Gerente at Park Royal Acapulco, responded to this review

Your comments are very important to us as they help us identify our areas of opportunity and continue to reach our goal which is our guests´satisfaction. I am really sorry we could not prevent this kind of inconveniences from happening during your stay. I look forward to welcome you back in the near future to make sure that you receive... More 

Paris, France
1 review
4 of 5 stars Reviewed June 13, 2016

The staffs need to speak English.. The TVs program are all in Spanish.!! The restaurant Italian is very good. A nice private beach.. Good security service... Proper Good all inclusive hotel.. Not to far from Mexico City..

Helpful?
Thank abikhzer47
Gabriel Z, Gerente at Park Royal Acapulco, responded to this review

I would like to express my gratitud upon your decision to stay at Park Royal Acapulco, thank you for taking the time to share the delightful experience you had at our resort. You can assure that proper measures have been taken alongisde the responsible manager, so please be sure to you visit us again in the near future. More 

Winter Haven, Florida
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed June 1, 2016

First & foremost if I was rating the hotel solely I would give it a 3. The rooms are outdated and in need of an update. However, the staff at the hotel were so amazing & friendly, I have to give it a 4. Whether it be the concierge, restaurant staff, housekeeping, bar tenders, nothing was too much trouble and... More 

Helpful?
2 Thank Pacificfront
Gabriel Z, Gerente at Park Royal Acapulco, responded to this review

|Please let me thank you in the first place for staying at Park Roayl Acapulco and for sharing your comments as they will permit us to develop our service in order to keep delivering the best experience to our guests. I hope you will accept my sincere apologies for the difficulties encountred. It will be a pleasure to host you... More 

1 review
5 of 5 stars Reviewed May 19, 2016

I recommend this Hotel, we stayed on the weekend of May 13-16 for a family reunion and we all enjoyed this hotel, the food is great and it has the most amazing view from Acapulco. The food is very good and a great selection of items to choose from. The Italian restaurant is the best among all the restaurants, just... More 

Helpful?
Thank Minel H
Gabriel Z, Gerente at Park Royal Acapulco, responded to this review

I would like to express my gratitude upon your decision to stay at Park Royal Acapulco, thank you for taking the time to share the delightful experience you had at our resort , it is an honor to read how much you enjoyed our facilities a well as the service provided Our mission is to make every stay as pleasant... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free Parking
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Meeting Rooms
  • Concierge
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Free Breakfast
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Dare to experience the ultimate All-Inclusive vacations in the most classic tourist destination of Mexico and one of the most famous around the world. Park Royal Acapulco, nestled in the exclusive area of Playa del Secreto, is the best among All-Inclusive resorts in Acapulco, Mexico, with amazing location only 10 minutes away from the most vibrant nightlife and the best shopping centers of the destination. ... more   less 

Additional Information about Park Royal Acapulco

Address: Calle Costera Guitarron No. 110 | Fracc. Playa Guitarron, Acapulco 39880, Mexico
Location: Mexico > Pacific Coast > Guerrero > Acapulco
Price Range: $108 - $327 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Park Royal Acapulco 3.5*
Number of rooms: 207
Reservation Options:
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Also Known As:
Park Royal Acapulco Hotel Acapulco
Park Royal Hotel Acapulco
Park Royal Resort Acapulco
Hotel Style:
#7 Top resorts Hotel in Acapulco
#19 On the Beach Hotel in Acapulco
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