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Park Royal Acapulco

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Park Royal Acapulco
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493 Reviews from our TripAdvisor Community

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Showing 144: English reviews
1 review
1 of 5 stars Reviewed 2 weeks ago

For what they charged for the "all inclusive" we definitely expected much better of everything. The room is normal, old furniture, extra small bathroom and super unconfortable, there is no room for you next to the pool unless you wake up early and set aside your pool cot, otherwise they will give you a chair to put your stuff there.... More 

Helpful?
Thank Zepe E
Gabriel Z, Gerente at Park Royal Acapulco, responded to this review

Your comments are very important to us as they help us identify our areas of opportunity and continue to reach our goal which is our guest´s satisfaction. I am really sorry we could not prevent this kind of inconveniences from happening during your stay. you can rest assured that proper measures have been taken alongside the responsible managers of each... More 

Miami, Florida
1 review
1 of 5 stars Reviewed 4 weeks ago

Be careful with the cleaning personnel in the hotel. $300 dollars was stolen inside my husband's wallet in the safe. The door was locked at all time, the only person that could have taken that money was an employee. Terrible Wifi, and the room temperature would not go below 80F. Beds were so hard and TV image was bad as... More 

Review collected in partnership with this hotel

Helpful?
Thank jacquelinepalacios77
Gabriel Z, Gerente at Park Royal Acapulco, responded to this review

Before anything thank you for your stay at Park Royal Acapulco. Your comments are very important to us as they help us identify our areas of opportunity and continue to reach our goal which is our guest´s satisfaction. I am really sorry we could not prevent this kind of inconveniences from happening during your stay. You can rest assure that... More 

Travelers are raving about these Acapulco hotels

maple
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

We stayed with 12 adults and 2 children under 15. Pros. Quick check in WiFi through out even on beach Rooms were very clean, all rooms had a great view of the bay. Grounds were safe. There was a small zoo with various animals, I only saw peacocks. There was a nice air conditioned gym, not really used by anyone.... More 

Helpful?
1 Thank harjinder_jeet
Gabriel Z, Gerente at Park Royal Acapulco, responded to this review

I would like to express my gratitude upon your decision to stay at Park Royal Acapulco, thank you for taking the time to share the delightful experience you had at our resort . It is an honor to read how much you enjoyed our facilities as well as the service provided. Our mission is to make every stay as pleasant... More 

Lethbridge, Canada
Level Contributor
16 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed July 18, 2016

The hotel is clean and in good conditions, the decoration is a little bit oldish (90's) and the buffet food definitely can improve. The italian restaurant is really nice and romantic. For the price it is reasonable. Very good wi-fi and the beach is not crowded and really nice. Perfect for a quick weekend getaway and to save money.

Helpful?
Thank Patricia M
Gabriel Z, Gerente at Park Royal Acapulco, responded to this review

Your comments are very important to us as they help us identify our areas of opportunity and continue to reach our goal which is our guests´satisfaction. I am really sorry we could not prevent this kind of inconveniences from happening during your stay. I look forward to welcome you back in the near future to make sure that you receive... More 

Paris, France
1 review
4 of 5 stars Reviewed June 13, 2016

The staffs need to speak English.. The TVs program are all in Spanish.!! The restaurant Italian is very good. A nice private beach.. Good security service... Proper Good all inclusive hotel.. Not to far from Mexico City..

Helpful?
Thank abikhzer47
Gabriel Z, Gerente at Park Royal Acapulco, responded to this review

I would like to express my gratitud upon your decision to stay at Park Royal Acapulco, thank you for taking the time to share the delightful experience you had at our resort. You can assure that proper measures have been taken alongisde the responsible manager, so please be sure to you visit us again in the near future. More 

Winter Haven, Florida
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed June 1, 2016

First & foremost if I was rating the hotel solely I would give it a 3. The rooms are outdated and in need of an update. However, the staff at the hotel were so amazing & friendly, I have to give it a 4. Whether it be the concierge, restaurant staff, housekeeping, bar tenders, nothing was too much trouble and... More 

Helpful?
2 Thank Pacificfront
Gabriel Z, Gerente at Park Royal Acapulco, responded to this review

|Please let me thank you in the first place for staying at Park Roayl Acapulco and for sharing your comments as they will permit us to develop our service in order to keep delivering the best experience to our guests. I hope you will accept my sincere apologies for the difficulties encountred. It will be a pleasure to host you... More 

1 review
5 of 5 stars Reviewed May 19, 2016

I recommend this Hotel, we stayed on the weekend of May 13-16 for a family reunion and we all enjoyed this hotel, the food is great and it has the most amazing view from Acapulco. The food is very good and a great selection of items to choose from. The Italian restaurant is the best among all the restaurants, just... More 

Helpful?
Thank Minel H
Gabriel Z, Gerente at Park Royal Acapulco, responded to this review

I would like to express my gratitude upon your decision to stay at Park Royal Acapulco, thank you for taking the time to share the delightful experience you had at our resort , it is an honor to read how much you enjoyed our facilities a well as the service provided Our mission is to make every stay as pleasant... More 

Atlanta, Georgia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed May 3, 2016

I was expecting better food and better service. I had previously stayed in the Park Royal Cancun and the Grand Park Royal Cancun Caribe in Cancun. In Cancun, the all inclusive also included tips, and the service felt like the tips were included. In Acapulco, even though it said tips were included, we realized that if we didn't tip, that... More 

Helpful?
2 Thank cathieben
Gabriel Z, Gerente at Park Royal Acapulco, responded to this review

Before anything else, thank you for your stay at Park Royal Acapulco, your comments are very important to us as the help us identify our areas of opportunity and continue to reach our goal which is our guest´s satisfaction. I am really sorry we could not prevent this kind of inconveniences from happening during your stay. You can assured that... More 

Mexico City, Mexico
Level Contributor
3 reviews
3 of 5 stars Reviewed April 26, 2016

I would love to be able to recommend this place for any traveler who loves the all-inclusive experience and a relaxing, quiet atmosphere. I enjoyed the view, the distance from downtown, the drinks, the pools, the staff and just about every aspect of the hotel except for one....the beds. I have woken up in less pain after spending the night... More 

Helpful?
Thank Todd B
Gabriel Z, Gerente at Park Royal Acapulco, responded to this review

Your comments are very important to us, they help us identify our areas of opportunity and continue to reach our goal which is our guest´s satisfaction. I am really sorry we could not prevent this kind of inconveniences from happening during your stay, you can rest assured that propor measutes have been taken alongside the responsible managers of each area... More 

Ariton, Alabama
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed April 13, 2016

My husband and I went to this resort to celebrate our 1 year wedding anniversary and it was terrific. We decided not to do any of the excursions because we were only there for 4 days and the facilities were so nice and relaxing. The Italian restaurant was excellent. The buffet was good, not great. The main pool bar was... More 

Review collected in partnership with this hotel

Helpful?
Thank mkw0427
Gabriel Z, Gerente at Park Royal Acapulco, responded to this review

Allow me to thank you for sharing your comments as they will permit us to develop our services in order to keep delivering the best experience to our guests. I hope you will accept my sincere apologies for the difficulties encontered. Allow me to let you know that due to your value feedback, inmediate actions have been taken to avoid... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Free Internet
  • Spa
  • Free Parking
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Paid Internet
Services
  • Meeting Rooms
  • Concierge
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Free Breakfast
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Dare to experience the ultimate All-Inclusive vacations in the most classic tourist destination of Mexico and one of the most famous around the world. Park Royal Acapulco, nestled in the exclusive area of Playa del Secreto, is the best among All-Inclusive resorts in Acapulco, Mexico, with amazing location only 10 minutes away from the most vibrant nightlife and the best shopping centers of the destination. ... more   less 

Additional Information about Park Royal Acapulco

Address: Calle Costera Guitarron No. 110 | Fracc. Playa Guitarron, Acapulco 39880, Mexico
Location: Mexico > Pacific Coast > Guerrero > Acapulco
Price Range: $113 - $321 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Park Royal Acapulco 3.5*
Number of rooms: 207
Reservation Options:
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Also Known As:
Park Royal Acapulco Hotel Acapulco
Park Royal Hotel Acapulco
Park Royal Resort Acapulco
Hotel Style:
#8 Top resorts Hotel in Acapulco
#22 On the Beach Hotel in Acapulco
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