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Avenida Costera Miguel Aleman no 121 Fracc Magallanes, Acapulco 39670 Mexico
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$80
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Free cancellation until 07/07/22
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Traveler (1270)
360
Panoramas (15)
Pool & Beach (359)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 10/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Emporio Acapulco Hotel
Updated 10/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#3 of 200 in Acapulco
Location
4.6
Cleanliness
4.2
Service
3.8
Value
3.8

Finding an ideal family-friendly hotel in Acapulco does not have to be difficult. Welcome to Emporio Acapulco Hotel, a nice option for travelers like you.

As your “home away from home,” the hotel rooms offer a flat screen TV and air conditioning, and getting online is easy, with free wifi available.

Guests have access to room service and a concierge while staying at Hotel Emporio Acapulco. In addition, Emporio Acapulco Hotel offers a pool and an on-site restaurant, which will help make your Acapulco trip additionally gratifying. And, as an added convenience, there is parking available to guests.

Close to some of Acapulco's most popular landmarks, such as Parque de la Reina (0.9 mi) and La Catedral (1.9 mi), Emporio Acapulco Hotel is a great destination for tourists.

If you like barbeque restaurants, Hotel Emporio Acapulco is conveniently located near Pollo Caliente, Texas Ribs Costera, and Chikilikes Oyster bar.

During your visit, be sure to check out popular attractions like Parque Papagayo (0.9 mi) and Costera (0.1 mi), which are all within walking distance of the hotel.

Emporio Acapulco Hotel puts the best of Acapulco at your fingertips, making your stay both relaxing and enjoyable.

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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Kids stay free
Babysitting
Secured parking
Wifi
Pool / beach towels
Adult pool
Outdoor pool
Heated pool
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast buffet
Breakfast in the room
Swimup bar
Poolside bar
Children's television networks
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Full body massage
Massage
Salon
Steam room
Rooftop terrace
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Room service
Safe
Iron
Flatscreen TV
Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Centrally Located
Languages Spoken
English, Spanish
3182Reviews64Q+A78Room tips
Traveler rating
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Popular mentions
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Most Recent
Ilse Cynthia wrote a review Jun 9
Chapa de Mota, Mexico7 contributions
this was a unique experience. The sunset is beautiful while you appreciate the beach. you can enjoy the incredible food of the coast, as well as enjoy the landscape. This tourist area is very pleasant, it should be noted that there are many people since the climate favors and encourages you to immerse yourself in the sea.... the food, like the hotel service, is good.
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Date of stay: June 2022Trip type: Traveled
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Ana G wrote a review Mar 2022
Rosarito, Mexico218 contributions32 helpful votes
+1
I have been coming to Emporio for the last 12 years. And it has never disappointed me. The location is the best, and its staff is excellent. Zacarías treats us like family, the manager Luis Cordova, excellent treatment.everyone is great!! Salvador, Pool área, Karla at the spa!! We will be coming back for many more years to come.
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Date of stay: March 2022Trip type: Traveled
Room Tip: Try to avoid weekends!!!
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Lester G wrote a review Mar 2022
3 contributions
I very rarely write a review but felt like I needed to with this hotel. This hotel has nice rooms and pool areas and good location on the beach, but would not recommend for couples or single or business travelers. At least 80% of the guests were families. The hotel has some really frustrating things that make the stay a lot less enjoyable than it should be. 1. Check-in - waited 20 mins to check-in even though we were the 1st people in the Queue and there were only 1 other couple checking in . There seemed to be 3 staff moving between the front counter and back office but no one made eye contact or acknowledged you. I felt a bit invisible. Not a nice first impression. 2. Breakfast. Chaotic. Included in the room rate and its a buffet. Arrived 0930 and waited 30 mins to get in as it was so busy. Had to linger around the entrance and wait to your name was shouted out to go in. The staff at the entrance were nice and cope well under the pressure of all the hungry guests waiting to get in. There is other staff standing around by the entrance and reception area - but just observing and not actually doing anything to make the guest experience any better - strange. In the breakfast restaurant it will full of families and kids. Really noisy and cramped and to make it even more noise there is music playing and TV's on the wall. What should be a nice relaxing breakfast is a stressful experience. There is a queue for each buffet station. We never had the cooked breakfast as the queue was too long to wait for. Got out of bed 90 mins earlier to avoid have the same breakfast experience again the next day (0800). The breakfast restaurant is way too small to cope with the amount of guests - I presume this is a daily experience. The space needs to be expanded. 3. Pool areas. There is a family pool where people save beds very early in the morning - you will need be to be up early to get a sunbed here. The adult pool is really nice however 3 annoying things which make relaxing by the pool a really un-relaxing experience. Music - high energy music blasting out of a low-quality crackly low-quality speaker which sounded terrible. It was obvious no one was enjoying the music and does not create a chilled relaxing vibe. I can't understand why the hotel management cannot see this? The sun loungers away from the pools and on the grass are all fixed upright with wooden blocks so you cannot lay them flat. I have never seen this in any hotel worldwide - I cant understand why a hotel would do that unless its to make them look better in photography? It is certainly not in the best interests of the guests. There was a waiter that would take drinks orders for you but he never approached us or made eye contact in the 2 days we were there. It seems like to you have get his attention or approach him when you see him. There was only 1 barman working hard at the pool bar and always people waiting to order - so didn't bother as it seems like it was going to be a long wait. Other staff were walking around but not sure what they were actually doing. The hotel could vastly increase beverage revenue if there was extra staff taking arders around the poll and extra barmen to make the drinks. 4. Beach. The beach is 100% public so there are no free hotel sunbeds on the beach. There are fundamental service issues at this hotel that the management are avoiding or not addressing. I didn't really feel too welcome here. its a real shame as its its a nice hotel and could easily be a lot better.
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Date of stay: March 2022
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OwnerManager88 wrote a review Dec 2021
Guanajuato1 contribution1 helpful vote
Front Desk Help was horrible. The check in process took forever even though RCI assured me they had sent over my information. The check in staff was not friendly or accommodating, there was no sense of service. However the rest of the staff won me over, the bell boy, the waiters at the main restaurant and the pool were amazing. The Spa was also a delightful experience, their staff was attentive, friendly and extremely professional. There was some noise on weekends coming from the parties held at the beach since we had a view from our balcony. Lots of events at the beach during the weekend. But overall the access to the beach was clean and clear. Felt completely safe and taken care of regarding COVID procedures.
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Review collected in partnership with RCI
Date of stay: December 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
1 Helpful vote
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Response from Emporio Acapulco, Director General at Emporio Acapulco Hotel
Responded Jan 22, 2022
Hello, Fist we will like to thank you for your rate and commentary. We are glad to hear you got to have a nice experience and a feeling of safety during your stary with us. Please know that your experience with out Front Desk will be taken into consideration to better our proccess and to reforce our service culture with all our staff, we apologize for the bad experience that you had. We will keep working to better our overall quality and services as well as mantaining our COVID-19 protocols to reassure all of our guests. We hope you and your family continue to be safe and we will be glad to see you again in the future. Our best regards.
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calbearfan wrote a review Aug 2021
bay area, ca131 contributions88 helpful votes
The location is great, right on the beach with a nice pool. And staff is friendly. Unfortunately too many negatives. Room has 1 outlet, if you want to charge more then one phone, you have to bring your own strip. The light on the balcony was out and couldn’t get it fixed. The website says they do Covid-19 testing on-site, they don’t. Tried to ask about it, they tried to send me somewhere for 4,000 pesos. Two doors down is a clinic that does it in 30 minutes for 450 pesos. Also, no one on staff speaks any English, makes it difficult when there is a problem. Had to rely on phone translator. So while the location is nice, it is 3 star at best. Many nicer options available
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Date of stay: August 2021Trip type: Traveled
Room Tip: Bring a outlet strip to be able to plug in more then one item. Don’t get corner room, wifi is...
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2 Helpful votes
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Response from Emporio Acapulco, Director General at Emporio Acapulco Hotel
Responded Sep 13, 2021
Dear Guest: Calbearfan We appreciate the time given to tell us about your recent experience during your stay. At Hotel Emporio Acapulco we work every day to provide the best service, and likewise, to make the most of our facilities. Trust that your comments are very important to follow in a timely manner each detail indicated. Receive our most sincere apologies from everyone, we have already passed each of your observations to the corresponding areas to always improve. If you wish to let us know in detail about your experience, please contact us at the following email: acapulco.asistente@hotelesemporio.com We send you a cordial greeting. General Management.
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Leonardo Ruiz wrote a review Mar 2021
1 contribution
Excelente service and attention from Luis Moyado, waiter at the adult pool area. Overall good visit but the rest of the waiter staff should aspire to a better treatment. Rooms should be modernized. Good hotel.
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Date of stay: March 2021Trip type: Traveled
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veronica f wrote a review Jan 2021
1 contribution1 helpful vote
This hotel is a great. Rooms nice and clean. We arrived early and they got us a room as soon as possible. Breakfast is buffet style with a variety of food. Servers at the buffet are very helpful and on the spot to give you what you want. I would most definitely stay here again.
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Date of stay: January 2021Trip type: Traveled
1 Helpful vote
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Oscar B wrote a review Jan 2021
1 contribution
The rooms are in really good shape and they have a lot of space and the room service is really good every time we go out we come back to our room and is has been cleaned and the pool is really nice it has a lot of space to play and the pool side service is really good
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Date of stay: January 2021Trip type: Traveled
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Response from Emporio Acapulco, Director General at Emporio Acapulco Hotel
Responded Feb 25, 2021
Dear Guest: Mr. Oscar B, We appreciate the time you took to leave us your excellent comment, it is an honor for us to have been your hosts on this vacation and to have given you the service that you and your family deserve. It is gratifying to know that our service, facilities, attention from our staff and the health measures we are taking in the face of this pandemic have been to your complete satisfaction. Having made you and your family feel safe and have a great experience is our main mission as a hotel group, please come back soon we will be waiting for you with the doors open to pamper you again in this home. From this beautiful port of Acapulco, Best regards.
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CMP3 wrote a review Jan 2021
Enniskillen, United Kingdom25 contributions29 helpful votes
Beautiful hotel located on the beach front! Lovely staff big shout out to Manuel very attentive friendly, bubbly waiter. Excellent hygiene standards. Fabulous pool. We are at the pool and the all the fish dishes were delicious and reasonably priced. Highly recommend!
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Date of stay: January 2021Trip type: Traveled
2 Helpful votes
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Response from Emporio Acapulco, Director General at Emporio Acapulco Hotel
Responded Feb 25, 2021
Dear Guest: We appreciate the time you took to leave us your excellent comment, it is an honor for us to have been your hosts on this vacation and to have given you the service that you and your family deserve. It is gratifying to know that our service, facilities, attention from our staff and the health measures we are taking in the face of this pandemic have been to your complete satisfaction. Rest assured that we will send your congratulations to our colleague Manuel. Having made you and your family feel safe and have a great experience is our main mission as a hotel group, please come back soon we will be waiting for you with the doors open to pamper you again in this home. From this beautiful port of Acapulco, Best regards.
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Rachel wrote a review Dec 2020
Toronto, Canada2 contributions1 helpful vote
I wanted to write a review of my stay at the Emporio Hotel in Acapulco as my overall positive experience is one worth sharing. I stayed at this hotel for 1 month and as a result got an in-depth experience. First of all, the staff here are AMAZING! I have never experienced such genuine hospitality. They are very caring and do their best to make your stay as comfortable as possible. Also, the service in the restaurants (there are 3) was excellent and fast. Waiters are very polite and attentive and better than many places in Toronto, Canada where I live. The pools are also very clean and beautiful with the infinity pool that overlooks the Ocean being one of my favorite spots. I bought a package with the spa and received some of the best massages ever! I would also like to highlight hotel manager Reyez. He runs an excellent ship and represents customer service to its finest! I highly recommend this hotel.
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Date of stay: November 2020
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Trip type: Traveled
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PRICE RANGE
$79 - $104 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
emporio hotel acapulco, acapulco emporio hotel, emporio acapulco, hotel emporio acapulco
LOCATION
MexicoPacific CoastGuerreroAcapulco
NUMBER OF ROOMS
422
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Frequently Asked Questions about Emporio Acapulco Hotel
Which popular attractions are close to Emporio Acapulco Hotel?
Nearby attractions include Galerias Diana (0.08 miles), La Diana Cazadora (0.09 miles), and Margo Organizacion Turistica SA de CV (0.3 miles).
What are some of the property amenities at Emporio Acapulco Hotel?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
What food & drink options are available at Emporio Acapulco Hotel?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Emporio Acapulco Hotel?
Yes, paid private parking on-site and secured parking are available to guests.
What are some restaurants close to Emporio Acapulco Hotel?
Conveniently located restaurants include Sunset Lounge, Restaurante Condimento, and Café Al Mar.
Are there opportunities to exercise at Emporio Acapulco Hotel?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Emporio Acapulco Hotel have airport transportation?
Yes, Emporio Acapulco Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Emporio Acapulco Hotel located near the city center?
Yes, it is 0.7 miles away from the center of Acapulco.
Are any cleaning services offered at Emporio Acapulco Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Emporio Acapulco Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Emporio Acapulco Hotel?
The staff speaks multiple languages, including English and Spanish.