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Emporio Acapulco Hotel

Avenida Costera Miguel Aleman no 121 Fracc Magallanes, Acapulco 39670 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (1240)
Panoramas (15)
Room & Suite (329)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 10/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Emporio Acapulco Hotel
Updated 10/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#2 of 198 hotels in Acapulco
Travelers' Choice

Finding an ideal family-friendly hotel in Acapulco does not have to be difficult. Welcome to Emporio Acapulco Hotel, a nice option for travelers like you.

As your “home away from home,” the hotel rooms offer a flat screen TV and air conditioning, and getting online is easy, with free wifi available.

Guests have access to room service and a concierge while staying at Hotel Emporio Acapulco. In addition, Emporio Acapulco Hotel offers a pool and an on-site restaurant, which will help make your Acapulco trip additionally gratifying. And, as an added convenience, there is parking available to guests.

Close to some of Acapulco's most popular landmarks, such as Parque de la Reina (0.9 mi) and La Catedral (1.9 mi), Emporio Acapulco Hotel is a great destination for tourists.

If you like barbeque restaurants, Hotel Emporio Acapulco is conveniently located near Pollo Caliente, Texas Ribs Costera, and Chikilikes Oyster bar.

During your visit, be sure to check out popular attractions like Parque Papagayo (0.9 mi) and Costera (0.1 mi), which are all within walking distance of the hotel.

Emporio Acapulco Hotel puts the best of Acapulco at your fingertips, making your stay both relaxing and enjoyable.

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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Children's television networks
Secured parking
Pool / beach towels
Adult pool
Outdoor pool
Heated pool
Fitness / spa locker rooms
Breakfast buffet
Breakfast in the room
Swimup bar
Poolside bar
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Facial treatments
Full body massage
Steam room
Baggage storage
Currency exchange
Non-smoking hotel
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Private balcony
Room service
Flatscreen TV
Room types
Ocean view
Bridal suite
Non-smoking rooms
Family rooms
Good to know
Great View
Languages Spoken
English, Spanish
3153Reviews63Q+A77Room tips
Traveler rating
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Popular mentions
OwnerManager88 wrote a review Dec 2021
Guanajuato1 contribution1 helpful vote
Front Desk Help was horrible. The check in process took forever even though RCI assured me they had sent over my information. The check in staff was not friendly or accommodating, there was no sense of service. However the rest of the staff won me over, the bell boy, the waiters at the main restaurant and the pool were amazing. The Spa was also a delightful experience, their staff was attentive, friendly and extremely professional. There was some noise on weekends coming from the parties held at the beach since we had a view from our balcony. Lots of events at the beach during the weekend. But overall the access to the beach was clean and clear. Felt completely safe and taken care of regarding COVID procedures.
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Review collected in partnership with RCI
Date of stay: December 2021
Sleep Quality
1 Helpful vote
Response from Emporio Acapulco, Director General at Emporio Acapulco Hotel
Responded 6 days ago
Hello, Fist we will like to thank you for your rate and commentary. We are glad to hear you got to have a nice experience and a feeling of safety during your stary with us. Please know that your experience with out Front Desk will be taken into consideration to better our proccess and to reforce our service culture with all our staff, we apologize for the bad experience that you had. We will keep working to better our overall quality and services as well as mantaining our COVID-19 protocols to reassure all of our guests. We hope you and your family continue to be safe and we will be glad to see you again in the future. Our best regards.
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calbearfan wrote a review Aug 2021
bay area, ca131 contributions68 helpful votes
The location is great, right on the beach with a nice pool. And staff is friendly. Unfortunately too many negatives. Room has 1 outlet, if you want to charge more then one phone, you have to bring your own strip. The light on the balcony was out and couldn’t get it fixed. The website says they do Covid-19 testing on-site, they don’t. Tried to ask about it, they tried to send me somewhere for 4,000 pesos. Two doors down is a clinic that does it in 30 minutes for 450 pesos. Also, no one on staff speaks any English, makes it difficult when there is a problem. Had to rely on phone translator. So while the location is nice, it is 3 star at best. Many nicer options available
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Date of stay: August 2021Trip type: Traveled with family
Room Tip: Bring a outlet strip to be able to plug in more then one item. Don’t get corner room, wifi is...
See more room tips
1 Helpful vote
Response from Emporio Acapulco, Director General at Emporio Acapulco Hotel
Responded Sep 13, 2021
Dear Guest: Calbearfan We appreciate the time given to tell us about your recent experience during your stay. At Hotel Emporio Acapulco we work every day to provide the best service, and likewise, to make the most of our facilities. Trust that your comments are very important to follow in a timely manner each detail indicated. Receive our most sincere apologies from everyone, we have already passed each of your observations to the corresponding areas to always improve. If you wish to let us know in detail about your experience, please contact us at the following email: acapulco.asistente@hotelesemporio.com We send you a cordial greeting. General Management.
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Leonardo Ruiz wrote a review Mar 2021
1 contribution
Excelente service and attention from Luis Moyado, waiter at the adult pool area. Overall good visit but the rest of the waiter staff should aspire to a better treatment. Rooms should be modernized. Good hotel.
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Date of stay: March 2021Trip type: Traveled solo
veronica f wrote a review Jan 2021
1 contribution1 helpful vote
This hotel is a great. Rooms nice and clean. We arrived early and they got us a room as soon as possible. Breakfast is buffet style with a variety of food. Servers at the buffet are very helpful and on the spot to give you what you want. I would most definitely stay here again.
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Date of stay: January 2021Trip type: Traveled with family
1 Helpful vote
Oscar B wrote a review Jan 2021
1 contribution
The rooms are in really good shape and they have a lot of space and the room service is really good every time we go out we come back to our room and is has been cleaned and the pool is really nice it has a lot of space to play and the pool side service is really good
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Date of stay: January 2021Trip type: Traveled with family
Response from Emporio Acapulco, Director General at Emporio Acapulco Hotel
Responded Feb 25, 2021
Dear Guest: Mr. Oscar B, We appreciate the time you took to leave us your excellent comment, it is an honor for us to have been your hosts on this vacation and to have given you the service that you and your family deserve. It is gratifying to know that our service, facilities, attention from our staff and the health measures we are taking in the face of this pandemic have been to your complete satisfaction. Having made you and your family feel safe and have a great experience is our main mission as a hotel group, please come back soon we will be waiting for you with the doors open to pamper you again in this home. From this beautiful port of Acapulco, Best regards.
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$57 - $157 (Based on Average Rates for a Standard Room)
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MexicoPacific CoastGuerreroAcapulco
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Frequently Asked Questions about Emporio Acapulco Hotel
Which popular attractions are close to Emporio Acapulco Hotel?
Nearby attractions include Galerias Diana (0.08 miles), La Diana Cazadora (0.09 miles), and Margo Organizacion Turistica SA de CV (0.3 miles).
What are some of the property amenities at Emporio Acapulco Hotel?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
What food & drink options are available at Emporio Acapulco Hotel?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Emporio Acapulco Hotel?
Yes, paid private parking on-site and secured parking are available to guests.
What are some restaurants close to Emporio Acapulco Hotel?
Conveniently located restaurants include Restaurante Condimento, Fisher's Acapulco, and Barra Vieja 520.
Are there opportunities to exercise at Emporio Acapulco Hotel?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Emporio Acapulco Hotel have airport transportation?
Yes, Emporio Acapulco Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Emporio Acapulco Hotel located near the city center?
Yes, it is 0.7 miles away from the center of Acapulco.
Are any cleaning services offered at Emporio Acapulco Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Emporio Acapulco Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Emporio Acapulco Hotel?
The staff speaks multiple languages, including English and Spanish.