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Emporio Acapulco Hotel

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Emporio Acapulco Hotel
Emporio Acapulco Hotel
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863 Reviews from our TripAdvisor Community

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Showing 317: English reviews
Level Contributor
50 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

The hotel is beautiful and welcoming. The staff was extremely friendly and helpful. The rooms were clean and the view out of this world. Loved spending time in the balcony. The beds were comfortable. One night we order pizza and they help us by making the call for us. The location was great!!! With in walking distance to the mercadito... More 

Helpful?
Thank LosViajerosEnamorados
Emporio A, Director General at Emporio Acapulco Hotel, responded to this review

We appreciate the comments from your recently stay and your preference, we will work to guarantee quality services and we will tell to our staff your service satisfaction, we hope to have the opportunity to welcome you again in your home in the near future. More 

Calif.
Level Contributor
11 reviews
5 hotel reviews
5 of 5 stars Reviewed 1 week ago via mobile

Second time staying at this hotel and loved every minute of it. Great central location & great comfortable rooms/beds. Ocean view room...loved it. My family truly enjoyed our stay. Great pools & awesome beach area. Outstanding customer services; courtesy staff.

Helpful?
Thank maritruj
Emporio A, Director General at Emporio Acapulco Hotel, responded to this review

We welcome your comments; we do our best to ensure that all our guests enjoy their stay and rest. We hope to have the opportunity to welcome you again in the near future. More 

Eagle Pass, Texas, United States
Level Contributor
56 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We very much enjoyed this hotel. It is in the heart of the city, right next to the beach with beach access. Rooms were clean and comfortable, though not uber luxurious. The pools were excellent, particularly the adult only pool. Service was great. One of the night managers: Michelle , was amazing! He was super helpful and always courteous.

Helpful?
Thank dvnnov
Emporio A, Director General at Emporio Acapulco Hotel, responded to this review

We appreciate the comments from your recently stay and your preference, we make our best effort to guarantee quality services and we will tell to our staff your service satisfaction, we hope to have the opportunity to welcome you again in your home in the near future. More 

San Diego, California
Level Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Wanted to see Acapulco since I saw the Elvis movie when I was a kid. Finally was able to and had to stay here. Great location, great views, great pool areas. The rooms are a little musty as are a lot of hotel rooms in tropical areas. But the beds were comfortable and the TV had a lot of channels,... More 

Helpful?
Thank lb12_12
Emporio A, Director General at Emporio Acapulco Hotel, responded to this review

We appreciate the comments from your recently stay and your preference we do our best to ensure that all our guests enjoy their stay and rest, we hope to have the opportunity to welcome you again in your home in the near future. More 

Level Contributor
25 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed May 14, 2016 via mobile

Great Place - would highly recommend choosing this hotel above others in the area. The pools and beaches are perfect. We appreciated the free beds around the pool that was adults only. The kid friendly lazy river pool and pool bar was fun too. The hotel is modern and clean.

Helpful?
Thank KenandKim2007
Emporio A, Director General at Emporio Acapulco Hotel, responded to this review

We appreciate the comments from your recently stay and your preference, we will work to guarantee quality services and we will tell to our staff your service satisfaction, we hope to have the opportunity to welcome you again in your home in the near future. More 

London, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed April 26, 2016 via mobile

An impressive hotel from the moment we arrived. The front desk and the hotel staff were very efficient and helpful. Our room was beautiful, with a full size fridge, microwave, coffee maker, and all rooms have an ocean view. Very comfortable beds! Resteraunts were excellent so was the waiter staff. I loved the adult pools and the covered cabana beds... More 

Helpful?
Thank julie C
Emporio A, Director General at Emporio Acapulco Hotel, responded to this review

We appreciate the comments from your recently stay and your preference, we make our best effort to guarantee quality services and we will tell to our staff your service satisfaction, we hope to have the opportunity to welcome you again in your home in the near future. More 

London, United Kingdom
Level Contributor
117 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
4 of 5 stars Reviewed April 6, 2016

This was a nice place to stay. We had a B&B option, with a large selection for breakfast that included both mexican and international dishes. The food was good and served for extended periods in the morning (7.30-12). This made having lunch optional. The pools were really great, with a section for over 18s which made the trip even better;... More 

Helpful?
Thank Jeremy H
Emporio A, Director General at Emporio Acapulco Hotel, responded to this review

We appreciate the comments from your recently stay and your preference we do our best to ensure that all our guests enjoy their stay and rest, we hope to have the opportunity to welcome you again in your home in the near future. More 

Forest Lake, MN
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed April 1, 2016

To start we have stayed there before and used to recommend the hotel to others. Not any more. We arrived on 2/4. When we arrived the first room smelled like mold. They tried to find us another room and told my wife that one on the 10th floor was available. When my wife knocked on the door a half naked... More 

Helpful?
1 Thank mn_guy_48
Port Stanley, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed March 25, 2016

We had the pleasure of staying at the Hotel Emporio from March 9 2016 thru March 16th 2016. Visiting the city of Acapulco and staying at the Hotel Emporia has become an annual event for our family and over the last ten years we have had the privilege of being guests at this wonderful property. The Hotel Emporio can rightfully... More 

Helpful?
1 Thank mosaicgirl1
Emporio A, Director General at Emporio Acapulco Hotel, responded to this review

We appreciate the comments from your recently stay and your preference, we will work to guarantee quality services and we will tell to our staff your service satisfaction, we hope to have the opportunity to welcome you again in your home in the near future. More 

Brooklyn, New York
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed March 16, 2016 via mobile

Pros: The pools and lounge furniture, bellhop, spa, room service, view from the room and location, facility very clean. Cons: Restaurant had slow, terrible service, sheets are rough, rooms are a bit dated.

Helpful?
Thank tinahawk
Emporio A, Director General at Emporio Acapulco Hotel, responded to this review

Thank you for your comments of your recent stay at Emporio Acapulco, we offer you a sincere apology for the inconveniences We really are very sorry that our service was not as expected , we offer a sincere apology for the details mentioned , his comment was referred to our areas for monitoring, feedback like yours help us to constantly... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Beachfront
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Spa
  • Room Service
  • Fitness Center with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair access
Food & drink at the hotel
Texas Ribs Costera
Texas Ribs Costera
Cuisines: American, Barbecue
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Family Rooms
  • Kitchenette
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Business Center with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting

Additional Information about Emporio Acapulco Hotel

Address: Av Costera Miguel Aleman 121 | Fracc Magallanes, Acapulco 39670, Mexico
Location: Mexico > Pacific Coast > Guerrero > Acapulco
Price Range: $72 - $247 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Emporio Acapulco Hotel 3.5*
Number of rooms: 419
Reservation Options:
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Also Known As:
Emporio Hotel Acapulco
Acapulco Emporio Hotel
Emporio Acapulco
Hotel Emporio Acapulco
Hotel Style:
#3 On the Beach Hotel in Acapulco
#4 Spa Hotel in Acapulco
#15 Best Value Hotel in Acapulco
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