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Avenida Costera Miguel Aleman 121 Fracc Magallanes, Acapulco 39670 Mexico
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Traveler (1162)
360
Panoramas (15)
Pool & Beach (306)

About

#1 of 184 hotels in Acapulco
Location
Cleanliness
Service
Value

Finding an ideal family-friendly hotel in Acapulco does not have to be difficult. Welcome to Emporio Acapulco Hotel, a nice option for travelers like you.

As your “home away from home,” the hotel rooms offer a flat screen TV and air conditioning, and getting online is easy, with free wifi available.

Guests have access to room service and a concierge while staying at Hotel Emporio Acapulco. In addition, Emporio Acapulco Hotel offers a pool and an on-site restaurant, which will help make your Acapulco trip additionally gratifying. And, as an added convenience, there is parking available to guests.

Close to some of Acapulco's most popular landmarks, such as Parque de la Reina (0.9 mi) and La Catedral (1.9 mi), Emporio Acapulco Hotel is a great destination for tourists.

If you like barbeque restaurants, Hotel Emporio Acapulco is conveniently located near Pollo Caliente, Texas Ribs Costera, and Chikilikes Oyster bar.

During your visit, be sure to check out popular attractions like Parque Papagayo (0.9 mi) and Costera (0.1 mi), which are all within walking distance of the hotel.

Emporio Acapulco Hotel puts the best of Acapulco at your fingertips, making your stay both relaxing and enjoyable.

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Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Children Activities (Kid / Family Friendly)
Kids club
Wifi
Adult pool
Outdoor pool
Heated pool
Sauna
Restaurant
Breakfast buffet
Swimup bar
Poolside bar
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Concierge
Currency exchange
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Room service
Safe
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Great View

Location

Full view
87Good for walkers
Grade: 87 out of 100
28Restaurantswithin 0.3 miles
5Attractionswithin 0.3 miles
2,794Reviews52Q+A76Room tips
Traveler rating
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Popular mentions
The rooms were ok, adult pool was nice, restaurant was ok. Nothing really wowed me, but the weather made up for everything - gorgeous every day. Great ocean front rooms. The most disappointing thing was the service. I am Spanish (Canadian), with a slight accent, I have been to Ixtapa, Huatulco, Puerto Vallarta, Cuba, etc. and have Never had a problem making myself understood. Staff seemed deliberately dense. An example is I was at the pool and went to my room to use the bathroom - the maid was in front of my room with the door open. I said oh, please go ahead and clean my room and I left. Came back 3 hours later to a dirty room. She came back around 5 wanting to clean which we declined. Nobody seemed to recognize the all inclusive bracelets, wanting to charge you - one person saying the pool bar was included, another telling me not included. Scared to try anything as I didn't want to be charged. Just put a damper on the trip. On a bright note, Luis at the adult pool was phenomenal. Friendly and efficient. Funny he was able to understand me...
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I had a great stay at Hotel Emporio in Aca this past week. The location is fantastic - right in the heat of Acapulco Diana district with plenty of shops, restaurants and bars nearby. The hotel offers plenty of amenities - fitness room , an adult pool and family pool with a swim up bar, a few different restaurants, beach access with palapas. The rooms all offer an amazing view of the bay and air conditioning. What I appreciate the most about the hotel is the staff and how friendly they are. Most of them speak some English and do their best to accompany my efforts at speaking Spanish. Special shout out to Olimpia from customer service express line - she was very helpful and friendly and offered some great assistance while I was there.
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Location is #1, rooms are OK. Good size nothing special. Staff speaks little English which makes it hard to communicate there. Yet I felt they wanted to help even if they could not understand what I was saying. I did not eat there as I like to eat at other places where its busy. Getting around is easy. I found a taxi (Pedro) who became my main guy. He was available to my every need. He was very reliable. Shopping, restaurants and casino all withing a block or two. Busy area, busy hotel as many Mexico City residents stay there on vacation. Would I stay there again, yes. PS - Get your exchange at a local bank or before you go the hotel only allows you to exchange $100 a day.
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Response from Emporio Acapulco, Director General at Emporio Acapulco Hotel
Responded Mar 9, 2020
Dear guest, First of all, on behalf of all the collaborators, we thank you for the time it took to leave your excellent comment, it is really an honor for us to have been your hosts on this vacation and to have provided you with the service you deserve. Creating a unique and memorable experience is always our main mission, please come back soon we will be waiting to spoil you again in this your home. From this beautiful port, Best regards.
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it was very clean, centric in the shore of acapulco, close from the downtown, nice and clean beach with a lot of guys selling you things buts thats normal in the puclic beaches, good atention from desk peaople to the waiters and the cleaning people, cool weather in the hotel and the rooms, well, good prices,
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Review collected in partnership with Cancelon.com
Response from Emporio Acapulco, Director General at Emporio Acapulco Hotel
Responded Mar 9, 2020
Dear guest, First of all, on behalf of all the collaborators, we thank you for the time it took to leave your excellent comment, it is really an honor for us to have been your hosts on this vacation and to have provided you with the service you deserve. Creating a unique and memorable experience is always our main mission, please come back soon we will be waiting to spoil you again in this your home. From this beautiful port, Best regards.
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I gave 2* only because of room, food and location. Service spoiled everything. 1. You can't get coffee in the restaurant in the morning. They don't have waiters?! 2. When I got in I there wasn't a safe box! It took me some "hard talk" to make them to get a safe box in the room. First they didn't believe me that it wasn't there! Air Conditioning didn't work at all. Took me 30 min to get it fixed (again "hard talk") 3.Hotel doesn't have it's own beach. They charge you around $10 for a place with umbrella on the beach (you can have a dinner then on those fee. So, it's like paying for dinner and having a place on the beach). Frankly speaking I didn't want to stay on the beach at all. It's a terrible pass to an ocean (too deep just after you step in the water). Whole beach is full of locals who are drunk,play, eat, have parties and listen very loud music. It's OK if you want party but not if you want to relax on the ocean. There are a lot of kids on the beach, etc. I don't know about the situation during business days but on weekend it was a terrible place to stay if you want a quiet place to stay. 3.I wanted to bring a visitor to my room. They didn't let her go and asked me to pay $20 to let her go in my room. I told them that she's not going to stay with me whole night and she's there only for a couple of hours and then she leaves. I told them that I already paid for my room and I wasn't going to pay anymore if nobody is going to stay with me overnight. I had a "hard talk" again.They understood finally that I'm not so stupid to pay bribery to them (managers read about your personal if you care!) and asked my visitor to show them id (that was finally the legitimate action) and if she showed it they would let her go. 4. I asked at a bar to open a bottle of wine I bought. There were 3 bartenders doing nothing and they were reluctant to open a bottle. Lazy staff. Again, I had to push them to do what hotel's customer asked them to do. That hotel definitely has problems with its staff and management.There are too much security and staff doing nothing but they can't open a bottle of wine at bar and bring you coffee in the morning. It's a shame! For the price I paid for the room and the stars they claim to have the service was terrible. I don't recommend that place.
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Response from Emporio A, Director General at Emporio Acapulco Hotel
Responded Jan 20, 2020
Dear Guest, We deeply regret that your stay has not been to your complete satisfaction. Without a doubt, we infinitely appreciate your comment, which will allow us to improve and always offer a better service to our Guests. We appreciate your observations and the areas of opportunity that we work on time with the departments involved. We reiterate to your orders and hope very soon to have the opportunity to be your hosts again. Best regards.
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Previous
PRICE RANGE
$57 - $148 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
emporio hotel acapulco, acapulco emporio hotel, emporio acapulco, hotel emporio acapulco
LOCATION
MexicoPacific CoastGuerreroAcapulco
NUMBER OF ROOMS
422
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Frequently Asked Questions about Emporio Acapulco Hotel
Which popular attractions are close to Emporio Acapulco Hotel?
Nearby attractions include Costera (0.06 miles), Galerias Diana (0.08 miles), and Margo Organizacion Turistica SA de CV (0.3 miles).
What are some of the property amenities at Emporio Acapulco Hotel?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
What food & drink options are available at Emporio Acapulco Hotel?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Emporio Acapulco Hotel?
Yes, parking is available to guests.
What are some restaurants close to Emporio Acapulco Hotel?
Conveniently located restaurants include Restaurante Condimento, Fisher's Acapulco, and Napoli.
Are there opportunities to exercise at Emporio Acapulco Hotel?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Is Emporio Acapulco Hotel located near the city center?
Yes, it is 0.7 miles away from the center of Acapulco.
Are any cleaning services offered at Emporio Acapulco Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Emporio Acapulco Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Does Emporio Acapulco Hotel have any great views?
Yes, guests often enjoy the harbor view available here.
Is Emporio Acapulco Hotel accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.