Visited the Pierre Mundo Imperial for a day visit. Had access to the pools n beach resort.Nice pool n beach. The beach Hut that belong to the resort we’re free of no charge, huts closer to the water had a charge. Only 2 restaurants on site, had lunch at the one smaller restaurant n menu was selected. But the pear salad was good! Dinner at The gourmet restaurant was to die for! The food was so well prepared to your liking n was so delicious! The waiter Herberto-Yam’r was a amazing waiter making sure everything was to our liking !
Heriberto and Yamir (thé waiters) were excellent and pleasant. Thé food was amazing!!! Service was excellent and it’s à Nice place with àwesome and great ambiance! I recommand you the ´´Cream Brûlé ´ ´
We had a wonderful dinner at the Tabachin! Our servers, Heuberto and Yamir, were fantastic! The grilled fig salad and the curried ravioli were delicious appetizers! We would highly recommend the stuffed chicken breast and the glazed salmon 😋 And the atmosphere is so elegant and beautiful! Muchas Gracias por todo!
Our group of three couples travelled with sunwing to the Pierre for a two week vacation. Our designated rooms were as expected through our booking with beautiful ocean views. The service at this resort as well as its sister partners the Princess and the Palacio was very good. The staff did their best to look after us with all our requests and had patience with our little Spanish. Having the three resorts to take advantage of gave us many dinning options and pools as well as shopping. The beach in the diamanté area is spectacular with warm clear water and lovely sunsets. We visited during a Mexican holiday so it got very busy on the weekends but there was plenty of chairs at the pool and room at the restaurants. We also enjoyed the bar service around the pool with good food and drinks. Thank you Pierre for a great stay.…
Air condition was off, worst thing is the reason they gave us for why it was broken down. When we were leaving the place it was up and running without any hassle, coincidentally when no more people were in the terrace. Food was ok, could be better but good quality, bread was somewhat cold. Attention very good.
Adan Juarez was very helpful very friendly also remember us from the previous trip Very accommodating The food was good But the Tavola restaurant at the princess was a 5 star plus Also Alejandra was very helpful
We spent a long weekend at Pierre Mundo Imperial. It is a great place to relax from the hectic CdMx. The bungalows are spacious / clean, the beach and the sea are fantastic. Breakfast buffet is very rich and the care by the team is excellent. In particular, I would like to mention Jaasai who was always on hand and took great care of us.
Can’t imagine a beach hotel that offers the many wonderful attributes as the Pierre Mundo. Fabulous beach, beautiful swimming pools, charming environment and warm hospitality. Thank you Miguel and your terrific staff, including inters Gabby and Jazmin. I look forward to seeing you all again.
Excellent food, excellent service, beautiful restaurant, I have visited five times and I will come back for sure!! The chef is very nice, he came to our table to present his dishes, the onion soup was superb, the filet mignon was juicy and well prepared. Every thing was first quality.
Rooms: spacious with rather small beds. My room had glass brittle that I collected (3 sharp pieces) even after telling the crew to perform a deep cleaning again. A/C failed the first night and after replacing the engine it failed again resulting in 2 very hot and humid nights Food: Probably the best it has to offer Customer Service: Extremely poor! Tour operator (on site) is a scam offering over priced tours. We fall for the lagoon and tortugario tour spending U$50pp to then find that the tortugario was doubtfully helping the animals, the lagoon boat trip did not include the best part (flor de lotto) and finally dropping us in a dirty beach for lunch (probably the only good thing). When returned I asked Cesar from the tour and he simply avoid the topic. Seriously if there is no control from the hotel on their service providers then who takes care of the guests? The cherry of the cake was a big miscommunication about the traffic management on check-out day when a triathlon was passing in front of the hotel. 3 front desk employees gave wrong information suggesting that I need to go to another hotel, get a car there to then reach the airport. They also swear to have no idea about the race until the day before. Even the Front desk manager was surprised when a van showed up and confirmed that there was a way to get to the airport without much hassle. All in all, just poor management Facilities: Old with deficient maintenance. Pools have missing tiles and grout. There is mold in every crack you can look at. I…
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