Pierre Mundo Imperial
Av. Costera de las Palmas S/N Marquéz Farms, Acapulco 39890 Mexico
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$108
Free cancellation until 07/09/22
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$111
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Room & Suite (151)
What is Travelers’ Choice?
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What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for staff in public areas
- Hand sanitizer available to guests & staff
- Staff required to regularly wash hands
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#9 of 200 in Acapulco
Location
4.5
Cleanliness
4.3
Service
4.2
Value
3.7
Travelers' Choice
Once the private hideaway of J. Paul Getty, Pierre Mundo Imperial, one of the best resorts of the country, is the perfect intimate getaway. Mexican villas, bungalows and low-rise buildings sit amidst tropical gardens overlooking three pools on Acapulco's beautiful Revolcadero Beach. Swim, golf, play tennis and enjoy our fine dining restaurants in secluded luxury at Pierre Mundo Imperial resort in Mexico. A testament to a superior experience and service levels, the Pierre Mundo Imperial hotel has been named the recipient of the prestigious AAA Four Diamond Recognition. Additionally, the prestigious publication Travel & Leisure ranked Pierre Mundo Imperial as one of the best 100 hotels in Latin America and the Caribbean, and the best resort in Acapulco. USA Today named it one of the 10 best hotels all over the world. Pierre Mundo Imperial also offers the perfect scenery for romantic weddings. Just imagine saying "yes" with the ocean as your main witness. With the soaring mountains of the Sierra Madre on one side and the crystal blue Pacific on the other, the splendid tropical paradise of Pierre Mundo Imperial Acapulco awaits you for your next event or vacation.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Golf course
Indoor play area for children
Parking
Wifi
Pool / beach towels
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Snack bar
Poolside bar
Tennis court
Children Activities (Kid / Family Friendly)
Kids club
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Massage
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Non-smoking hotel
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
24-hour front desk
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Room service
Safe
Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
Family
Languages Spoken
English, Spanish
Location
Full view
39Car recommended
Grade: 39 out of 100
18Restaurantswithin 0.75 miles
0Attractionswithin 0.75 miles
Contact
Av. Costera de las Palmas S/N Marquéz Farms, Acapulco 39890 Mexico
Name/address in local language
Getting there
Rental CarsSee rental cars from $45/day
2031Reviews55Q+A64Room tips
Reviews
Traveler rating
- 1,001
- 569
- 261
- 120
- 82
Time of year
Traveler type
Language
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Popular mentions
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Most Recent
My family has a house in Aca and we always come to the Pierre for lunch. Jorge Luis is the best! Always takes care of us and makes sure we enjoy our time! Thank you! We will be back soon and definitely will make sure to request you!!!!
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Date of stay: June 2022Trip type: Traveled
Helpful
The service at this hotel is excelent, Antelma was kind and very helpful, she is great! The food was really good, from the guard at the beach to the servers, all employees were always very nice. I would like them to update some amenities in the rooms like outlets by the bed table and a clock but other than that we had a great time. It is perfect for families, it is quiet and great service.
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Date of stay: May 2022
Rooms
Location
Service
Helpful
It was a wonderful experience, LEO VENEGAS was a very important part of the success in my son's wedding, he was AMAZING with all the help. Food was also really good. And because you need COVID TEST, they do it in-house, nothing to worry about.
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Date of stay: April 2022
Location
Cleanliness
Service
Helpful
Response from Angélica García, Director General at Pierre Mundo Imperial
Responded 2 weeks ago
Dear Guest: Thank you so very much for your feedback of your recent stay with us at Pierre Mundo Imperial and we are happy that you enjoyed your vacations and the service were to your liking. Hopefully you can return soon. Sincerely Angélica García
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The hotel is not bad but needs to get much better. The price is not cheap but the rooms and facilities seem cheap, with stains all over the floor and walls. I’m out room there were spiderweb in one corner. They charged us with an additional fee for the services and these services were awful like the cable tv that always was pixelated. For these reasons I do not recommend to stay here in relation to price benefit.
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Date of stay: April 2022Trip type: Traveled
Room Tip: You can find better options for the same price
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Helpful
Response from Angélica García, Director General at Pierre Mundo Imperial
Responded 2 weeks ago
Dear Guest It is our hope that you would accept this note as a genuine apology for falling short of delivering an enjoyable experience. Thank you very much for your feedback. Our great commitment is to provide an excellent service to each and every one of our guests, we will continue to improve and perfect the service to all of our guests. We will be glad to have you once again at Princess Mundo Imperial, warm regards. Angélica García
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+1
Our family has been going to this hotel since the 1970’s. We recently spent 9 days as a group of 8 adults and kids, and had a great experience. The dining venues were open and accommodating—as Americans we never got over the shock of seeing all the parents with infants going out to dinner around 10pm, just as we were done each night lol. Aside from the holiday weekend, we never had trouble finding plenty of pool loungers. Their on site Covid testing room was an absolute relief, as we departed on a Monday morning and needed Covid tests on a Sunday. Sure, rooms are dated and pool umbrellas could use replacing, but overall the entire place is nice and the service was mostly on point. Getting a taxi to go out to dinner every night was always fast and easy, and we found the entire area safe and normal.…
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Date of stay: March 2022Trip type: Traveled
Helpful
Response from Angélica García, Director General at Pierre Mundo Imperial
Responded 2 weeks ago
Dear Guest: Thank you for share your experience at Pierre Mundo Imperial, I'm glad to know that you enjoyed your stay at our resort and that the hotel facilities and the service were to your liking. We will be glad to have you once again at Pierre Mundo Imperial. Hasta pronto! Angélica García
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I just want to talk about my experience at the Pierre marquess Acapulco it is a really tranquil place where you can have a really relaxing time the beach beautiful weather marvelous. I visit the bar and the Captain Luis Ángel was really helpful with all the information he is a local and knows a lot about Acapulco he puts lots of love to what he do had a good time talking to him if you happened to go make sure you ask for him I recommend everyone to visit pier parqués you will not be disappointed .
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Date of stay: April 2022Trip type: Traveled
Helpful
Response from Angélica García, Director General at Pierre Mundo Imperial
Responded 2 weeks ago
Dear Guest: Thank you for share your experience at Pierre Mundo Imperial, I'm glad to know that you enjoyed your stay at our resort and that the hotel facilities and the service were to your liking. We will be glad to have you once again at Pierre Mundo Imperial. Hasta pronto! Angélica García
Read more
+1
We visited the Pierre Mundo Imperial from the week of February 12 to 19 in order to celebrate our anniversary. The hotel is beautiful and functional, although old and with its faults, but there was nothing that they did not solve instantly. Everything is close and it has one of the best beaches in Acapulco, soft sand and shallow sea. The employees are the best! I got sick to my stomach and told them that we had had to cancel our ceremony and our romantic dinner and between Paty and the Executive Chefs they decorated our bedroom and brought us cake, fruit and sparkling wine. It was a lovely detail that we did not expect! We really don't know how great a company can be until you see how they solve problems. I highly recommend the Pierre Mundo Imperial! The employees are beautiful and the best in Acapulco! We have traveled a lot and we have never had the privilege of receiving such exclusive treatment that went beyond customer satisfaction…. They treated us like family!…
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Date of stay: February 2022Trip type: Traveled
Helpful
Response from Angélica García, Director General at Pierre Mundo Imperial
Responded Mar 12, 2022
Dear Valued Guest Thank you so very much for your feedback of your recent stay with us at Pierre Mundo Imperial and we are happy that you enjoyed your vacations and the service were to your liking. Hopefully you can return soon. Sincerely Angélica García
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Very nice place, enjoyed the stay, very helpful staff especially at reception. Good food all around, enjoyed breakfast & the restaurants. Only downside was the WiFi was unstable which caused a problem as I was visiting on business therefore costly if I need to data roam from my non Mexican phone.
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Date of stay: February 2022Trip type: Traveled
Helpful
Response from Angélica García, Director General at Pierre Mundo Imperial
Responded Mar 12, 2022
Dear Valued Guest Thank you so very much for your feedback of your recent stay with us at Pierre Mundo Imperial and we are happy that you enjoyed your vacations and the service were to your liking. Hopefully you can return soon. Sincerely Angélica García
Read more
Second week of January, beta time to visit this hotel. Quiet, not crowded, beach and pool for you, happens to be a great place. I come every year, never been disappointed, hang out for dinner. Weather is awesome not so hot, not cold. You can access Princess hotel as well
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Date of stay: January 2022Trip type: Traveled
1 Helpful vote
Helpful
Response from Angélica García, Director General at Pierre Mundo Imperial
Responded Jan 18, 2022
Dear Guest: Thank you for share your experience at Pierre Mundo Imperial, I'm glad to know that you enjoyed, the hotel facilities and the service were to your liking. We will be glad to have you soon once again. Sincerely, la gerencia.
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Let me start by sharing the positives about this hotel. The people and service are very nice. All were always smiling and willing to help. Special thanks to Adan at the pool, who helped me every morning and always asked me if I needed anything else. The kids club was also good. The best indicator was my six-year-old, who spent every day playing with them, happy and excited with all their kids' activities. Oliver at the front desk also helped us set up a charming yacht trip. He was responsive and always asked about how to help more. What was not ok: 1. The Check-in process was a nightmare. I didn’t have to wait in any line, but the process took at least 20 minutes. Besides that, I arrived at 4:30 pm, and my room wasn’t ready. 2. The room had many issues. We were in a bungalow, and the mosquito screens were broken, the air condition was not working correctly in the living room, the outdoor lights of our pool area didn’t work, and the safety box just worked for one day. We asked for these things to be fixed, and they were not set (they didn’t even try) 3. I came five years ago, and I remember how great the food was, and this time I can’t say the same. Breakfast was good, but the rest of the meals were not good at all 4. We rented the tennis courts for two days. On the second day, my wife didn’t bring the receipt, and the staff was rude at her, and they asked her to go back to the cafeteria and ask for a new ticket. They didn’t even use their radio to confirm the payment… it would be so easy, but not… they wanted my wife to walk back to the lobby area and repeat the process. 5. The coffee shop used to open at 6:30 am, and now it opens late, variety is limited, and they use two different devices to do the charges.. very shady. Food uses one machine to charge, and other products use a different device to register the transaction. This process was not only inefficient but shady. 6. We needed an extra bed in our room, I called housekeeping, but they asked me to call the front desk, then the front desk asked me to call housekeeping. Finally, I had to be a bit angry to ask them to solve my problem (which I requested for. the first time since I made my reservation many weeks ago) In general, the hotel was so much better five years ago. Now, they have many inefficient processes. It seems investment in maintaining is limited and is outdated or with broken furniture or appliances. I hope they can improve. We like the location of the hotel, the bungalows and the nice staff.…
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Date of stay: December 2021Trip type: Traveled
Helpful
Response from Angélica García, Director General at Pierre Mundo Imperial
Responded Jan 4, 2022
Dear Guest It is our hope that you would accept this note as a genuine apology for falling short of delivering an enjoyable experience. Thank you very much for your feedback. Our great commitment is to provide an excellent service to each and every one of our guests, we will continue to improve and perfect the service to all of our guests. We will be glad to have you once again at Pierre Mundo Imperial, warm regards.
Read more
PRICE RANGE
$100 - $150 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the fairmont pierre marques hotel acapulco, fairmont hotel acapulco, fairmont acapulco, pierre marques acapulco, acapulco fairmont
LOCATION
MexicoPacific CoastGuerreroAcapulco
NUMBER OF ROOMS
229
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Claim Your Listing Frequently Asked Questions about Pierre Mundo Imperial
What are some of the property amenities at Pierre Mundo Imperial?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
What food & drink options are available at Pierre Mundo Imperial?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Pierre Mundo Imperial?
Yes, paid private parking on-site and paid public parking on-site are available to guests.
What are some restaurants close to Pierre Mundo Imperial?
Conveniently located restaurants include Celeiro Brazza Grill & Churrascaria, Restaurante Bar La Choza Andaluza, and La Palapa Restaurant.
Are there opportunities to exercise at Pierre Mundo Imperial?
Yes, guests have access to a pool and a fitness center during their stay.
Are pets allowed at Pierre Mundo Imperial?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Pierre Mundo Imperial offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Pierre Mundo Imperial?
The staff speaks multiple languages, including English and Spanish.
Does Pierre Mundo Imperial have any great views?
Yes, guests often enjoy the ocean view available here.
Is Pierre Mundo Imperial accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.