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Pierre Mundo Imperial

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Pierre Mundo Imperial
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593 Reviews from our TripAdvisor Community

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Showing 176: English reviews
Newcastle upon Tyne, United Kingdom
Reviewed September 13, 2016 via mobile

While staying at Princess Mundo Imperial Sept 9th to 14th we found that some on site restaurants were closed. We were told this was due to being very quiet and we could use either Pierre Mundo or Resort Mundo Imperial with free transport. We had eaten in the Traviola in Princess Mundo for our first two nights and it was...

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Helpful?
Thank mitchell37
PierreMundoImperial, Manager at Pierre Mundo Imperial, responded to this review

Wow! Thank you Mitchell37 for this incredible review, it is always a pleasure to hear from our guest, and when they share comments like yours, just make our day perfect! I hope you keep us in mind the next time you travel to Acapulco. Sincerely, Volkmar Holzner General Manager

Mexico City, Mexico
Reviewed September 8, 2016

This was our 7th visit to the Pierre, and things are improving. The first thing you notice is there's now a conceirge to greet you when you arrive, instead of just the valet parking staff, and that's impressive. This time we had a first floor deluxe room in the two-story block to the left of the breakfast restaurant. The room...

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Helpful?
1Thank Neil M
Curitiba, PR
Reviewed July 27, 2016 via mobile

Good hotel. Very beautiful, in front of the beach. A good place to stay to have a time to relaxing. There is a swimming pool outside. The prices of the restaurant are expensive, for a long time to stay there I think it's better to get a reservation with all included in therms of food and drinks.

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Helpful?
Thank rbarretocaetano
PierreMundoImperial, Manager at Pierre Mundo Imperial, responded to this review

Thank you rbarretocaetano, I really appreciate your kind and constructive review. We are so glad that you have enjoyed your stay. It is indeed a great place to relax! Rest assured that your feedback is being taken with extreme seriousness and timeliness and that it will be taken into consideration in our decision making process. I hope you keep us...

Mexico
Reviewed July 26, 2016

I stayed for 4 days at this hotel (July 2016) I usually stayed her before, but this time it was a terrible experience People in front desk was not kind. They assigned me the room at 17:00 when the Check In time is 15:00 hours. They did not accept me to do a late checkout based on the time I...

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Helpful?
1Thank Global_Citizen_1000
PierreMundoImperial, Manager at Pierre Mundo Imperial, responded to this review

Dear Traveler_Mexico_1000, We truly regret the fact that your expectations were not met. I would like to share with you that we are currently in a process of change, and we are renovating our rooms in the Marquesa Tower (F Building), we are taking out the carpet in all our rooms and replacing the TVs for a modern ones. All...

Mexico City, Mexico
Reviewed April 21, 2016

We enjoyed a very relaxing and easy going vacation. This hotel is ideal because its close to the airport and you never have to leave the grounds. The food is excellent, possibly the best hamburger and fries I have ever had! The breakfast buffet is excellent and the staff are friendly and very helpful, like in the traditional Acapulco of...

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Helpful?
Thank Edward S
PierreMundoImperial, Director de Operaciones at Pierre Mundo Imperial, responded to this review

Dear Edward, we appreciate all the positive comments and feedback. The Pierre is a true Acapulco landmark with services and amenities that will create unique experiences. We hope to welcome you back soon. Sincerely, Pawel Kowalewski, Director of Operations.

Miami, Florida
Reviewed April 1, 2016

I stayed for three days with my family in order to enjoy Acapulco. I had stayed there and at the Princess when they belonged to Fairmont chains, and everything was usually impecable. This is the first time I've stayed since it's changed management, and some basic things seemed to have slipped. In the lobby, the reception clerk told me they...

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Helpful?
Thank Maria G
PierreMundoImperial, Director de Operaciones at Pierre Mundo Imperial, responded to this review

Dear Maria, we are reviewing your comments with the leaders in charge of each area in order to prevent this from happening to anyone else. We are committed to providing the best experience to our guests and will work hard to make up for the shortcomings, upon your next visit. Best regards, Pawel Kowalewski, Director of Operations.

Reviewed March 21, 2016 via mobile

My husband and I have stayed at the Pierre for the past 23 years. We have been through all the numerous management and name brand changes over all the years. Our visit this year I can honestly say was the best one yet! Many of the former staff has remained and the new staff members are young and quite educated,...

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Helpful?
Thank Debbie N
PierreMundoImperial, General Manager at Pierre Mundo Imperial, responded to this review

Dear Debbie N, Thank you so much for your kind words about our property! Wow! What a treat to read! Is always a pleasure to hear from our guests. We are so glad that you have enjoyed your stay. It is indeed a great place to relax! We will see you next year! Sincerely, Volkmar Holzner General Manager

Mississauga, Canada
Reviewed February 18, 2016 via mobile

Great service and amenities at this resort with a private beach. My family had reservations for a luncheon on Super Bowl Sunday and still felt like VIP as the staff were expecting us and helped us through the day (special thanks to Paul!!). Food was plentiful and delicious! With six adults and a baby, we were able to find lounges...

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Helpful?
Thank LorenaDiAdamo
PierreMundoImperial, General Manager at Pierre Mundo Imperial, responded to this review

Wow! Thank you LorenaDiAdamo for this incredible review, it is always a pleasure to hear from our guest, and when they share comments like yours, just make our day perfect! Is always a pleasure to hear from our guests. I hope you keep us in mind the next time you travel to Acapulco. Sincerely, Volkmar Holner General Manager

York, Pennsylvania
Reviewed February 14, 2016

This was my third visit to the Pierre. The hotel now has a new owner and new management. NOTHING HAS CHANGED. The front desk is one of the best, I have experienced in my many years of travel. They are like "family" and take care of their repeating guest. I met several couples who have stayed at this hotel for...

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Helpful?
Thank Ronald K
PierreMundoImperial, General Manager at Pierre Mundo Imperial, responded to this review

Ronald K thank you so much for your kind words about our property! Wow! What a treat to read! Is always a pleasure to hear from our guests. I hope you keep us in mind the next time you travel to Acapulco. Sincerely, Volkmar Holzner General Manager

Reviewed February 7, 2016 via mobile

It's been a nice place to get rest and it's employees are kind and friendly people. Definitely it's an excellent option for vacations! Prices are a little high but the place is too big and nice. Food tastes delicious.

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Helpful?
Thank Arita M
PierreMundoImperial, General Manager at Pierre Mundo Imperial, responded to this review

Arita M, thank you so much for your kind words about our property! Wow! What a treat to read! Is always a pleasure to hear from our guests. I hope you keep us in mind the next time you travel to Acapulco. Sincerely, Volkmar Holzner General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Beachfront
  • Free Parking
About the property
  • Non-Smoking Hotel
  • Wheelchair access
  • Beachfront
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Tennis Court
  • Bar/Lounge
  • Golf course
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Public Wifi
Services
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Babysitting
Official Description (provided by the hotel)
Once the private hideaway of J. Paul Getty, Pierre Mundo Imperial, one of the best resorts of the country, is the perfect intimate getaway. Mexican villas, bungalows and low-rise buildings sit amidst tropical gardens overlooking three pools on Acapulco's beautiful Revolcadero Beach. Swim, golf, play tennis and enjoy our fine dining restaurants in secluded luxury at Pierre Mundo Imperial resort in Mexico. A testament to a superior experience and service levels, the Pierre Mundo Imperial hotel has been named the recipient of the prestigious AAA Four Diamond Recognition. Additionally, the prestigious publication Travel & Leisure ranked Pierre Mundo Imperial as one of the best 100 hotels in Latin America and the Caribbean, and the best resort in Acapulco. USA Today named it one of the 10 best hotels all over the world. Pierre Mundo Imperial also offers the perfect scenery for romantic weddings. Just imagine saying "yes" with the ocean as your main witness. With the soaring mountains of the Sierra Madre on one side and the crystal blue Pacific on the other, the splendid tropical paradise of Pierre Mundo Imperial Acapulco awaits you for your next event or vacation. ... more   less 

Additional Information about Pierre Mundo Imperial

Address: Costera de las Palmas S/N | Col Granjas del Marquez, Acapulco 39890, Mexico
Location: Mexico > Pacific Coast > Guerrero > Acapulco
Price Range: $85 - $221 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Pierre Mundo Imperial 4*
Number of rooms: 229
Reservation Options:
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Also Known As:
The Fairmont Pierre Marques Hotel Acapulco
Fairmont Hotel Acapulco
Fairmont Acapulco
Pierre Marques Acapulco
Acapulco Fairmont
Hotel Style:
#4 On the Beach Hotel in Acapulco
#5 Family Hotel in Acapulco
#7 Romantic Hotel in Acapulco
#8 Luxury Hotel in Acapulco
#14 Best Value Hotel in Acapulco
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Questions & Answers

Here's what travelers have asked, with answers from Pierre Mundo Imperial staff and other travelers.
16 questions
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Harrisburg, Pennsylvania
10 months ago
Ottawa, Canada

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Questions? Get answers from Pierre Mundo Imperial staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Ask for a deluxe ocean view on the 1st floor near the open grass area.”
 of 5 bubbles 10neilm, Sep 8, 2016 | Read review
“You must ask for a villa in the gardens and not in the hotel tower.”
 of 5 bubbles H4282ZWedwards, Apr 21, 2016 | Read review
“Most rooms have an ocean view.”
 of 5 bubbles ronaldk157, Feb 14, 2016 | Read review
“ask for high up with a partial or full ocean view”
 of 5 bubbles SharonatAqua, Jan 21, 2016 | Read review
“End of the hall”
 of 5 bubbles ZachAMB, Jan 18, 2016 | Read review
5 of 5
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