We arrived at one room wasnt ready until 330 we got in the room and air conditioning sounded horrible , half hour to get maintanance and they had to change the unit , 20 minutes trying to reach the manager eho never answered and didnt call back, after half a hour the women in reception said the manager wasnt available at last they changed the romm We coulldnt get to rest in the pool until 5 pm an it closed at 630 Manager never reached out to apologize definately not a five star hoyel nor service Rooms are old very bad experience for the price The new room didnt look sanitized
Me and my family used to come to Pierre for over 20 years; Pierre has a sentimental meaning for us since we spent good times together, we knew all the staff and it was our second home. Four years ago we stopped coming because everything changed for worse. This year we decided to give it a go again, for our surprise, we found out that a familiar face came back to Pierre and we could not been happier; Patricio, he and his team went above and beyond to make our stay as comfortable as possible; Patricio is definitely an asset to the company. We felt like we came back home once again. Originally we made a booking for 5 nights, however, we felt so good being there that we kept on extending our stay for 9 nights! The hotel is doing a great job with the protocols of COVID, we felt safe everywhere we were. Food is delicious and service is great, Gabriel and Angel in bar Pierre were outstanding, Patricia always greeted us each morning with a sincere smile at breakfast, Antelma at reception always helpful and friendly and last but not least the team in Tabachin was superb! Kudos for making us feel at home once again, it felt so good to be back to the good old days. Keep it up and thank you all! …
During our last holidays in Mexico my family and I spent a few days in this amazing hotel and to be honest it is the ideal spot to get rid of stress and enjoy a quality time. The hotel itself is so tranquil, it has a private beach and serene surroundings where we used to play with my children. The staff really stands out for the good service. The landscape in mornings and evenings can be really stunning. The location is fantastic, there are some shopping centers around and a variety of restaurants where the food is quite variable and tasteful. You can also find a beautiful fair on evenings so you can put your trainers on and take a walk. We returned home feeling revived and refreshed. We made memories that will last a lifetime. I'll totally recommend you to my friends for sure!
This is one of those resorts that’s at least a mile away from any outside civilization. Therefore if you want to go to a supermarket or grocery store to avoid paying sky-high prices for a bottle of water, you cannot. The resort itself was a decent one. Security was very goods outside and inside. The 2 pools were really nice. The rooms were furnished decently and the a/c worked fine. They charged a mandatory fee of about 200 pesos / day for such things as bell boys etc which I never liked. It’s like a resort fee. The other thing is that they give you 2 bottles of water / day. If you want more it’ll cost you 40 pesos for each additional one. That’s just nickel and diming! Its Cheap and bad policy! Breakfast buffet is very good. Selection is great and the juices are varied. They even have a person who’ll create a smoothie for you! Overall, 4 stars is deserved as the gym is just so-so and they also use bedsheets from yesteryear. That is, they use the slightly rough Cotten ones rather than the super soft micro fiber that most chains use now. My slightly sunburn body was not happy with the rough sheets. Howard S.…
Hi we are currently staying at this resort Pierre Mundo Imperial March 4 to 11, 2020 so its day 3 of our 7 days here Fri March 6, 2010 at the Imperial, things we have noticed as we are Sunwing guests meaning all inclusive so the current bar staff at beach / pools just ignore you if you have an Orange Sunwing armband around your wrist because I guess they think you don’t tip ( we Canadians do tip well for good service ) I can only assume as we have yet to asked if we need anything to this point of day 3 they will ask and serve everyone around you as they have other coloured armbands that pay for all individual items such as drinks snd food etc we have asked other Sunwing guests and they are treated the sane way ignored they must put up there arm and stare at the servers to get services as this resort is very quiet and not many people around ( more servers than quest at times ) another odd things is its says you get a coffee maker in your room but they don’t say anything about you only get 2 complimentary coffee pods and then you must Pay for extra coffee ( over $2. US per pod ) I like my morning coffee’s in my room so I have to pay but the good thing is its a nice quiet resort with nice pools the food is great and plentiful and the restaurant staff are wonderful too so if Pierre Mundo Imperial Management and Sunwing Management can correct the pool / beach staff ignoring issues you will have happier customers and hopefully returning customers at this challenging time we are all going through. Visiting from Stayner Ontario Canada 🇨🇦 PS: I don't need apologies from Management I need action for your current & future customers…
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