Princess Mundo Imperial
Costera de Las Palmas S/N Colonia Granjas del Marqués, Acapulco 39890 Mexico
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About
#10 of 204 hotels in Acapulco
Location
4.5
Cleanliness
4.2
Service
4.0
Value
3.6
Travelers' Choice
Princess Mundo Imperial: A WORLD FAVORITE. Located in Acapulco, consider one of the top beach destinations worldwide,offering to their visitors a warm tropical climate throughout all year. Special magic of this paradise makes Princess Mundo Imperial one of the favorite of the treavelers, located at Revolcadero Beach, at Zona Diamante consider the best area in Acapulco, just a only few minutes from the Acapulco International Airport. Traditional 15-storey Aztec pyramid-shaped building, lush gardens, 5 pools, two exclusive golf courses, fine dining restaurants and one of the largest meeting spaces in Acapulco, satisfy the wishes of the most distinguished guests of the world. Discover Pearl Perla, a luxurious building within the Princess Mundo Imperial, offers exclusive accommodations, finest facilities and services, in where contemporary design becomes sophisticated luxury - unique experience in order to satisfy our sophisticated guests.
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Property amenities
Paid public parking on-site
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Game room
Babysitting
Parking
Pool / beach towels
Outdoor pool
Fitness / spa locker rooms
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kid-friendly buffet
Swimup bar
Poolside bar
Golf course
Tennis court
Entertainment staff
Children's television networks
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Full body massage
Head massage
Massage
Salon
Solarium
Steam room
Baggage storage
Concierge
Gift shop
Non-smoking hotel
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
24-hour front desk
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Additional bathroom
Housekeeping
Private balcony
Room service
Safe
Flatscreen TV
VIP room facilities
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Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Park View
Family
Languages Spoken
English, Spanish
Location
40Car recommended
Grade: 40 out of 100
24Restaurantswithin 0.75 miles
0Attractionswithin 0.75 miles
Costera de Las Palmas S/N Colonia Granjas del Marqués, Acapulco 39890 Mexico
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5952Reviews107Q+A100Room tips
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We had a six day paid reservation for two rooms. On the fourth day we went up to our room and there were other guests there. Our stuff had been removed. The room had been booked to other people. We never checked out. We still had our room key. There was no notice of any kind and no manager or supervisor that could really explain what had happened. Not all of our things were properly returned to us... Some high end coffee and drinks we had bought at the airport ended up missing. Unreal. What was supposed to be a relaxing trip end up being a very uncomfortable and aggravating situation. I do not recommend this place at all...
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Date of stay: May 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Princess Mundo Imperial, Atención al huésped/Recepción at Princess Mundo Imperial
Responded 2 weeks ago
Dear guest: I value your comments, they give us a way to think about making adjustments and improving. I thank you for the time to let us know your opinion about your stay, I regret to know for the inconveniences that happened, I offer the most heartfelt apology. I send a cordial greeting waiting for you in the future give us the opportunity to regain your confidence. Respectfully, Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Beautiful place, delicious food and wonderful views. Service is not always up to the task, especially waiters on the beach and by the pool. I do not know if it is the fault of their poor English or the fact that we were All Inclusive guests but I had the impression that they were avoiding us and do not want to serve .Exceptional care for guests and nice appearance showed Angeles (Maria). Wonderful, always smiling and very helpful. Also Isabel and Mercedes from the beach club by fisheria were wonderful and made our time very special.
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Date of stay: March 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Princess Mundo Imperial, Atención al huésped/Recepción at Princess Mundo Imperial
Responded 2 weeks ago
Dear guest: I appreciate the time to let us know your opinion about your stay and that you enjoyed the facilities, I take note of the details to improve. I send you a warm greeting hoping that soon we will have the pleasure of giving you a great welcome back in this home in Acapulco. With deep gratitude, The Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
The hotel is nice with beautiful structural vibes and spacious rooms. I used it on a long weekend and the check-in was not well organized with very long queues and a 2 hours wait time to check-in. With the season, all facilities were overcrowded, swimming pools are open for all and with the holidays the amount of kids crying and shouting everywhere wasn’t very convenient. The lunch was very tasty at the “La Fisheria” but breakfast was not, the hotel doesn’t provide a lot of vegetarian options and everywhere had queues and long wait times. The room was neat and clean and the bed was so comfortable however the shower needed maintenance.
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Date of stay: May 2023Trip type: Traveled solo
Room Tip: Don’t go in holiday seasons
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Princess Mundo Imperial, Atención al huésped/Recepción at Princess Mundo Imperial
Responded 2 weeks ago
Dear guest: I appreciate the time to let us know your opinion about your stay and that you enjoyed the facilities, I take note of the details to improve. I send you a warm greeting hoping that soon we will have the pleasure of giving you a great welcome back in this home in Acapulco. With deep gratitude, The Management
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The staffs are amazing the hotel is very big and nice, there is small show every night in the lobey which is interesting. One thing which needs immediate attention is that the swimming pool time should extended from 8pm.
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Review collected in partnership with this hotel
Date of stay: April 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Princess Mundo Imperial, Atención al huésped/Recepción at Princess Mundo Imperial
Responded Apr 13, 2023
Dear guest: It is a great pleasure to know that I fully enjoy your visit thank you for the time you give us with your excellent commentary. Creating a unique experience for our guests is always our main mission. It will be a great pleasure to welcome you back to your home in Acapulco. With deep gratitude, The Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
3/27/2023 I'm very disappointed, not the same high standard. Absolutely no security or any management anyone could speak to about disruptive guest. Was enjoying a quiet evening at the bar when a large amount of people took over the area and started putting LOUD music disrupting the other guests. Spoke to the personal and nothing was done, asked foe a manager and was asked NO ONE WAS available.
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Date of stay: March 2023Trip type: Traveled with friends
Value
Location
Service
Room Tip: Do the homework, find another resort to stay.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Princess Mundo Imperial, Atención al huésped/Recepción at Princess Mundo Imperial
Responded 2 weeks ago
Dear guest: I value your comments, they give us a way to think about making adjustments and improving. I thank you for the time to let us know your opinion about your stay, I regret to know for the inconveniences that happened, I offer the most heartfelt apology. I send a cordial greeting waiting for you in the future give us the opportunity to regain your confidence. Respectfully, Management
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I loved the facilities, even though they were older. I am not a usually a pool person, but I spent a lot of time in the pools here. I was frustrated with the level of service at most of the restaurants. The other issue that was very concerning was the cabanas. Even though there is security, they do not monitor people from the public beach wandering in and sitting in your chairs while you go for a swim or have lunch. Nothing was stolen, but I was not happy that they did not do a better job of monitoring the situation. Food was good and the rooms were very spacious.
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Review collected in partnership with this hotel
Date of stay: February 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Princess Mundo Imperial, Atención al huésped/Recepción at Princess Mundo Imperial
Responded 2 weeks ago
Dear guest: I appreciate the time to let us know your opinion about your stay and that you enjoyed the facilities, I take note of the details to improve. I send you a warm greeting hoping that soon we will have the pleasure of giving you a great welcome back in this home in Acapulco. With deep gratitude, The Management
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Our vacation at Princess Mundo Imperial was wonderful. The place is very well kept over the years; extremely clean, no supplies out of stock or missing items. The overall layout is easy to navigate through, despite the size of the grounds. The atrium within the 'pyramid building' can use a bit of redesigning with the large sculptural bench seating taking a bit of space, but overall, the scale and entrance is grand and very welcoming - a great vista from the moment you walk in to the beach front - quite spectacular! The leisure pools are designed well, enough lounge chairs for everyone. The palapas at the beach are great - you need to reserve for the day to use but worth it; they will serve you any drinks you wish, so a bonus. Beachfront is some of the best you will ever encounter anywhere in the world - deep set sand front and endless rolling waves are mesmerizing. The food at ANY of the restaurants, not only at Princess Mundo, but at their sister locations (Pierre & Palacio) are some of the best cuisine we have ever had as part of an all inclusive stay - you definitely need to try them all! (Big shout out and big thank you for great service, to both IVAN and ISAK at the 4-Diamond Restaurant (or is that 5-Diamond, no doubt!) Tabachin - fabulous food! And TONY, our Sunwing rep was excellent - he helped us with recommendations and day excursions. We loved it so much, we are already planning to return as soon as we can :)…
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Date of stay: February 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Princess Mundo Imperial, Atención al huésped/Recepción at Princess Mundo Imperial
Responded 2 weeks ago
Dear guest: It is a great pleasure to know that I fully enjoy your visit thank you for the time you give us with your excellent commentary. Creating a unique experience for our guests is always our main mission. It will be a great pleasure to welcome you back to your home in Acapulco. With deep gratitude, The Management
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Excellent restaurant, great friendly staff. It would be great if they could add some activities, volleyball net, pingpong, game room, etc. Maybe add some evening entertainment, shows. Visited the Pierre resort which was nice as well, just smaller and more quiet. Bring your own tennis racket, clubs. Checkin can be improved and should not require a phyical copy of reservation. Signing for every meal and drink is a bit much. A towel card should be enough to get a towell. I have never signed so much in my life!
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Review collected in partnership with this hotel
Date of stay: March 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Princess Mundo Imperial, Atención al huésped/Recepción at Princess Mundo Imperial
Responded 2 weeks ago
Dear guest: I appreciate the time to let us know your opinion about your stay and that you enjoyed the facilities, I take note of the details to improve. I send you a warm greeting hoping that soon we will have the pleasure of giving you a great welcome back in this home in Acapulco. With deep gratitude, The Management
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Firstly the hotel is only 10 minutes from the airport. It is setback behind an impressive golf course with most rooms facing the mighty Pacific. The checkin process was not smooth. The clerk wanted a hard copy of my Sunwing contract. I showed her the document on my phone but she wanted a copy emailed. Registration should be seamless and paperless. Rooms were large, dated but clean. Beds were comfortable. No fridge and limited English TV channels. Most staff spoke limited English but tried their best to serve you. Breakfast was great. A wide variety of fruits, pastries, and the usual found on most resorts. Coffee was excellent. The resort was half full and there were many servers. We are vegetarian and as usual our choices were limited for lunch and dinner. However, the staff were willing and prepared meatless dishes for us. We had access to two other resorts but did no visit. The nightly entertainment was mediocre. No loss for us as we spent time reading. The beach was long as the eyes can see. Extremely clean with long shallows into the water. Very safe for frolicking. Not suitable for snorkelling. There were no boats and kayaks. …
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Review collected in partnership with this hotel
Date of stay: March 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Princess Mundo Imperial, Atención al huésped/Recepción at Princess Mundo Imperial
Responded 2 weeks ago
Dear guest: I appreciate the time to let us know your opinion about your stay and that you enjoyed the facilities, I take note of the details to improve. I send you a warm greeting hoping that soon we will have the pleasure of giving you a great welcome back in this home in Acapulco. With deep gratitude, The Management
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
No or bad entertainment(to loud right at bar) no dancing(closed for renovations during peak season) 🤦♀️ or good seating areas(they did put some couches around on our LAST day) , bar closes at 11 and 11:01 they will not give you another drink, house keeping goes into your room multiple times a day(almost walked in on my husband and I making love the room was clean), they must have an agreement with some for the beach they come past white fence and you get hounded no matter where you are(resort beach or public), no real tourist shopping but the one spot on beach it’s great ladies are so nice loved Maria speaks amazing English. we didn’t go to town but heard it wasn’t spectacular 30-50 minutes depending on traffic, the resort have suites to purchase for locals and they have a huge convention centre here that the Mexican guest take over the resort, not bad per say but not fair they have huge awesome parties and we have nothing not even booze after 11. Access to two sister resorts Pierre next door is small not much to it, but the Palacio has great food and close to big mall but they are not on beach so if you will stay there you only get pools but can use Princess beach. Out of the three Princess is the nicest visually Palacio for food. As a reminder tips are for good/timely service staff are very slow, personally we tip at end of trip when service has been good throughout shouldn’t have to tip huge at beginning just to know you’ll get anything, it’s the same ppl working. To me they all seemed pretty grumpy no one really gave a smile or a good greeting. Overall we had a good time these few improvements and this resort can be GREAT! We have travelled many of times I gave them a 3 of 5 but I would lean more towards the 4 had these very small improvements be worked on #1 dancing I get no entertainment but not dancing in Mexico wtf that really sucked!! Don’t think we’ll be back to this resort but thanx again Mexico.…
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Date of stay: March 2023Trip type: Traveled as a couple
Room Tip: Bring entertainment for yourself like games a such. If it’s busy make reservations, the pillows...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Princess Mundo Imperial, Atención al huésped/Recepción at Princess Mundo Imperial
Responded 2 weeks ago
Dear guest: I appreciate the time to let us know your opinion about your stay and that you enjoyed the facilities, I take note of the details to improve. I send you a warm greeting hoping that soon we will have the pleasure of giving you a great welcome back in this home in Acapulco. With deep gratitude, The Management
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$92 - $155 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the fairmont acapulco princess hotel acapulco, fairmont acapulco princess, acapulco princess hotel, acapulco fairmont
LOCATION
MexicoPacific CoastGuerreroAcapulco
NUMBER OF ROOMS
1011
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Claim Your ListingPRINCESS MUNDO IMPERIAL $91 ($̶1̶9̶5̶) - Updated 2023 Prices & Hotel Reviews - Acapulco, Mexico
Frequently Asked Questions about Princess Mundo Imperial
What are some of the property amenities at Princess Mundo Imperial?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at Princess Mundo Imperial?
Top room amenities include air conditioning, a flat screen TV, and an additional bathroom.
What food & drink options are available at Princess Mundo Imperial?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Princess Mundo Imperial?
Yes, paid public parking on-site is available to guests.
What are some restaurants close to Princess Mundo Imperial?
Conveniently located restaurants include Celeiro Brazza Grill & Churrascaria, Paititi Del Mar Restaurante & Relax, and Restaurante Bar La Choza Andaluza.
Are there opportunities to exercise at Princess Mundo Imperial?
Yes, guests have access to a pool, a fitness center, and locker rooms available in the fitness center during their stay.
Does Princess Mundo Imperial have airport transportation?
Yes, Princess Mundo Imperial offers airport transportation for guests. We recommend calling ahead to confirm details.
Are pets allowed at Princess Mundo Imperial?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Princess Mundo Imperial offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Princess Mundo Imperial?
The staff speaks multiple languages, including English and Spanish.
Does Princess Mundo Imperial have any great views?
Yes, guests often enjoy the harbor view available here.