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Costera de las palmas s/n Col. Granjas del Marqués, Acapulco 39890 Mexico
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About
#11 of 191 hotels in Acapulco
Location
Cleanliness
Service
Value
Travelers' Choice
Princess Mundo Imperial: A WORLD FAVORITE. Located in Acapulco, consider one of the top beach destinations worldwide,offering to their visitors a warm tropical climate throughout all year. Special magic of this paradise makes Princess Mundo Imperial one of the favorite of the treavelers, located at Revolcadero Beach, at Zona Diamante consider the best area in Acapulco, just a only few minutes from the Acapulco International Airport. Traditional 15-storey Aztec pyramid-shaped building, lush gardens, 5 pools, two exclusive golf courses, fine dining restaurants and one of the largest meeting spaces in Acapulco, satisfy the wishes of the most distinguished guests of the world. Discover Pearl Perla, a luxurious building within the Princess Mundo Imperial, offers exclusive accommodations, finest facilities and services, in where contemporary design becomes sophisticated luxury - unique experience in order to satisfy our sophisticated guests.
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Property amenities
Paid public parking on-site
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Game room
Babysitting
Parking
Pool / beach towels
Outdoor pool
Fitness / spa locker rooms
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kid-friendly buffet
Swimup bar
Poolside bar
Golf course
Tennis court
Entertainment staff
Children's television networks
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Full body massage
Head massage
Massage
Salon
Solarium
Steam room
Baggage storage
Concierge
Gift shop
Non-smoking hotel
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
24-hour front desk
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Additional bathroom
Housekeeping
Private balcony
Room service
Safe
Flatscreen TV
VIP room facilities
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Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Park View
Languages Spoken
English, Spanish
Hotel links
Location
Full view
42Car recommended
Grade: 42 out of 100
26Restaurantswithin 0.75 miles
0Attractionswithin 0.75 miles
Contact
Costera de las palmas s/n Col. Granjas del Marqués, Acapulco 39890 Mexico
Name/address in local language
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3,495Reviews84Q+A100Room tips
Reviews
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Sadly, due to Covid, we cannot visit. It would have been our 4th year in a row. 2 years ago we brought our adult boys and their girlfriends. Our youngest son proposed to his now wife on the beautiful beach. Love this beach! Love the drinks, food. Ya, the furniture in the rooms is dated, but the rooms are clean, big and the beds are super comfy. Most staff are the best we have encountered, and we are well travelled. Some even remembered us from previous years, which was nice. I got sick last year and Isabel made sure I was made chicken soup for lunch which fixed me right up. Abel and Isabel, at the beach restaurant, which has GREAT food, are the nicest people. Not just great staff, great people. We love this place and can't wait to go back. But...there are two old men who are servers around the pools that should not be working with public. Give them positions where they are not dealing with public. In all three visits to this hotel they have avoided serving us like the plague. We tip, we are polite, but we aren't fluid in Spanish, which seems to be their problem. Last year I had eczema on my feet so bad I barely walked for about a year. I really needed the service. They didn't care. They saw me struggle to walk to get a drink, but clearly did not care. We could never figure out why they hated us so much. We could see them serving others over and over again, why not us. Until last year. We met a guy that could speak and understand spanish. Sounded like he was fluent to me, but according to one of those old guys it still wasn't good enough. He told us that he spoke with one of those guys and he told him that people who come there should be able to speak spanish fluently if they want to come to Mexico because he has to know english and that this guys broken spanish still was not good enough for him to want to serve him. I had figured that all along but to hear that he actually told a guest this was astonishing. I try to do my best to speak spanish. I panic when I try and end up speaking spanish worse. I have been to Vietnam, the Philippines, China. I try to learn my please and thank yous in those languages, but I cannot speak fluently in any language but English. We will come back, but those two old men are really the only negative. We ended up getting Gabriella and she went over and above. She was great. Something needs to be done about those two. I was so mad last year that I said to my husband, that's it, we are staying at Dreams next time. But we love the Princess...especially the beach and the food. We'll give it another chance, but I hope we are not made to feel so bad. (Drop down only gave me a choice going back as far as feb 2020, be we were actually there in january??)…
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Date of stay: February 2020
Location
Service
Room Tip: Go for the beach rooms
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1 Helpful vote
Helpful
I really like this place! Pool side service is horrible! It would be nice to get a cold fresh drink at the pool! I am sure the hotel does not mind me spending money here! Rooms are correct and the beach is fabulous. Great place to relax as a couple or as a family
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Date of stay: December 2020Trip type: Traveled as a couple
Helpful
Starting with the people in reception, restaurants and other areas, they are very friendly for the most part. Now, regarding the place, the location and view in the rooms are very good, however, the rooms are not quiet, they need maintenance and the mattress is not very comfortable. Something that I did not like is that now they charge you $500 pesos to occupy the chairs on the beach and although they deduct them from the consumption account, I think they should not make any charge for this, in addition to that now there are chairs that the locals put in front of the ones from hotel, blocking the ocean view. There are better options for less money.
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Date of stay: November 2020Trip type: Traveled as a couple
1 Helpful vote
Helpful
The view from our room was gorgeous! It would have been nice to have a fridge in the room. The beds were extremely firm, which is not great for me but maybe other people would not care. Not a lot of the hotel staff spoke English, but we were there with local friends who were able to communicate. It would have been nice if the hotel had done something to make our anniversary more special, like leaving a note in our room or maybe some champagne or something.
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Review collected in partnership with this hotel
Date of stay: October 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
1 Helpful vote
Helpful
We came here to celebrate my birthday with my daughter and my mom.... From day 1, nobody offered my mom help cause she couldn’t walk very well, the room is OK, but they don’t even sanitize it. I found everyday hair in the shower and little ants. If they sanitize the rooms, that never happens. They don’t even clean them well. Don’t even make me talk about the food, the most hideous and disgusting food I’ve ever tried. Extremely expensive and disgusting. My mom got sick for 2 days in bed throwing up and diarrea and nobody would help. They just offered us like a little dessert to make it up. My hunch is that they took out all the food that they had in storage when they had to close due to covid because everything I tried tasted seriously really bad. And I’m not being harsh, my mom’s a chef. The most weird experience I’ve ever lived. I guess those are the perks of traveling in covid times. But I really wanted to spend a cool birthday and pamper my kid after being 7 months confined in her house. Real bummer! Not at all what this hotel was when Fairmont was the owner. So sad…
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Date of stay: November 2020
Rooms
Service
Sleep Quality
Room Tip: You should definitely stay at the Pearl Tower, gorgeous rooms, but you’re on your own.. far way...
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2 Helpful votes
Helpful
PRICE RANGE
$80 - $213 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the fairmont acapulco princess hotel acapulco, fairmont acapulco princess, acapulco princess hotel, acapulco fairmont
LOCATION
MexicoPacific CoastGuerreroAcapulco
NUMBER OF ROOMS
1011
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Claim Your Listing Frequently Asked Questions about Princess Mundo Imperial
What are some of the property amenities at Princess Mundo Imperial?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at Princess Mundo Imperial?
Top room amenities include air conditioning, a flat screen TV, and an additional bathroom.
What food & drink options are available at Princess Mundo Imperial?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Princess Mundo Imperial?
Yes, paid public parking on-site is available to guests.
What are some restaurants close to Princess Mundo Imperial?
Conveniently located restaurants include Celeiro Brazza Grill & Churrascaria, Paititi Del Mar Restaurante & Relax, and Restaurante Bar La Choza Andaluza.
Are there opportunities to exercise at Princess Mundo Imperial?
Yes, guests have access to a pool, a fitness center, and locker rooms available in the fitness center during their stay.
Does Princess Mundo Imperial have an airport shuttle?
Yes, Princess Mundo Imperial offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are pets allowed at Princess Mundo Imperial?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Princess Mundo Imperial offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Princess Mundo Imperial?
The staff speaks multiple languages, including English and Spanish.
Does Princess Mundo Imperial have any great views?
Yes, guests often enjoy the harbor view available here.