Elcano Hotel
518 reviews
#12 of 191 Hotels in Acapulco
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Avenida Costera Miguel Aleman 75, Acapulco 39690 Mexico
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About
#12 of 191 hotels in Acapulco
Location
Cleanliness
Service
Value
Travelers' Choice
Elcano Hotel is an excellent choice for travelers visiting Acapulco, offering a charming environment alongside many helpful amenities designed to enhance your stay.
Elcano Hotel offers guests an array of room amenities including a flat screen TV and air conditioning, and getting online is possible, as free wifi is available.
The resort offers a 24 hour front desk, room service, and a concierge, to make your visit even more pleasant. The property also features a pool and a poolside bar. Guests arriving by vehicle have access to free parking.
While staying at Elcano Hotel, visitors can check out El Fuerte del Virrey Museo & Gourmet (0.5 mi) and Excursiones Aca/Aca Tours (1.0 mi), some of Acapulco's top attractions.
During your visit, be sure to check out one of Acapulco's popular shrimp restaurants such as Zibu, Paradise, and Barbarroja, all a short distance from Elcano Hotel.
During your visit, be sure to check out Costera (1.1 mi), which is a popular attraction within walking distance of the resort.
Enjoy your stay in Acapulco!
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Business Center with Internet Access
Conference facilities
Valet parking
Wifi
Pool / beach towels
Pool with view
Outdoor pool
Sauna
Restaurant
Breakfast buffet
Breakfast in the room
Kid-friendly buffet
Kids' meals
Wine / champagne
Poolside bar
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Sun loungers / beach chairs
Sun umbrellas
ATM on site
First aid kit
Infirmary
24-hour front desk
Private check-in / check-out
Laundry service
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Room features
Blackout curtains
Air conditioning
Additional bathroom
Desk
Housekeeping
Cable / satellite TV
Extra long beds
Bath / shower
Private balcony
Room service
Safe
Seating area
Sofa
Telephone
Clothes rack
Flatscreen TV
Sofa bed
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Ocean View
Bay View
Languages Spoken
English, Spanish
Location
Full view
75Somewhat walkable
Grade: 75 out of 100
26Restaurantswithin 0.3 miles
6Attractionswithin 0.3 miles
Contact
Avenida Costera Miguel Aleman 75, Acapulco 39690 Mexico
Name/address in local language
Getting there
Rental CarsSee rental cars from $24/day
518Reviews24Q+A32Room tips
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Popular mentions
Sundncr wrote a review Dec 2020
Washington DC, District of Columbia889 contributions301 helpful votes
I got a great deal on this hotel and was given an oceanfront room with a view. If you can get a balcony with the room, it will be even better. I was placed on the penthouse level and the views were amazing. You can see the whole bay and the sunsets are lovely to watch. Not much noise in the night and you can have a comfortable sleep. The hotel is located right in the middle of the main beach strip of Acapulco. It is not on the main street, but you have to enter through a passageway. There are plenty of things to do around the hotel and easy to get to on foot. if you don't feel like it, you can spend you entire time around the hotel on foot and not spend on taxis. The hotel has a big swimming pool and a private beach. You can arrange various tours from the itinerant vendors plying on the beach. Service and cleanliness was great.…
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Date of stay: November 2020
Value
Service
Room Tip: Ocean view rooms on the Penthouse level are great for sunsets
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2 Helpful votes
Helpful
We booked for five nights. Enjoyed it so much we stayed for one more night. We arrived at night and were given a king room on the second floor. Room was fine but palm trees blocked our view. As they promised, the front desk moved us to a 5th floor room the next day. Fabulous room, fabulous beach and ocean view. Staff is incredibly friendly. Room was spotless and perfect in every way. Lots of restaurants nearby. Public transportation at the door. A perfect stay and very well priced.
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Date of stay: February 2020
Helpful
We were upgraded to a larger and very pleasant room. Very clean room but in need of modernization. Well secured environment. Comfortable bed. Impressive view over the whole bay. Large swimming pool, private beach accessible for free and almost empty.
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Date of stay: March 2019
Cleanliness
Service
Sleep Quality
1 Helpful vote
Helpful
Response from hotele151, Director de Relaciones Públicas at Elcano Hotel
Responded Feb 16, 2020
It is a great pleasure for us to know that we achieve the needs required by you, do not doubt that we always wait for you to provide you with the warmth and service that distinguishes us. Adrián Cortés Guest services Department.
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+1
Since my last stay at Hotel Elcano in 2016 I have been wanting to come back to Elcano but it always seemed to be booked for the dates I wanted. Finally a last minute decision, I booked on a Monday and left on Wednesday (January 8-15 2020). This time my Husband did not come and I made this trip all by myself. Wow it was still a wonderful experience just like the first time when I came with my husband. There are a few changes since my last detailed Trip Advisor report in January 2016 so I will not repeat all the details. My room was very nice, large and clean. It was on the 8th floor room 810. The room had 2 Queen size beds (very comfortable). They have 2 wooden luggage racks in the room which I find very convenient to use when opening and closing the suitcases. The flat screen TV is on a dresser but I never had any time to watch TV. There is a night table but does not have a lamp or clock on it. Bring an alarm clock if you want to see the time in the room. There are wall lights over the bed. There is a safety deposit box in the closet on a shelf (no extra charge) The floors are tiled so it gives a very clean airy feeling to the room. There is no fridge in the room but there is an ice bucket. If you need to store medication in a fridge the Reception desk has a fridge that they can store it for you. There is also a large clean bathroom with a tub and shower together. Always had hot water. They supply soap, shampoo, conditioner and hand lotion, kleenex. No washcloths, so bring your own. There is a hairdryer attached to the wall. There is air conditioning and also a ceiling fan which kept the room nice and cool. The balcony has 1 wood chair, 1 wood lounger and a wood table. You get a beautiful view of the Bay and every room faces the ocean. You can hear the ocean waves day and night. How wonderful is that! Don't forget to watch the sunset every night at 6:10pm right from your balcony. The ocean I found this time more calmer, there is still an undertow but not as strong as it use to be. You still have to be very careful. What is really great about the location of Hotel Elcano is that it is in a calm and peaceful surroundings. Even on the beach you do not have all these vendors tents set up in front of you blocking your view from your Palapa. Being a person that likes to be in a busy area with a lot of action going on, this area is great as you can have a relaxing time at the hotel, have a good sleep without the pounding sounds of music blaring from the bars and then when I wanted to be in the busy Costera I just had to walk a few blocks to be in the action. Now for the best part! Hotel Elcano Bambuco Restaurant, a lovely experience. I was on an all inclusive package through Sunwing. This included 3 meals at the Bambuco with a choice of Buffet or choosing from the a la carte menu for lunch and dinner. There is only buffet breakfast in the morning from 7am to 12:30pm. There is always a big choice from the buffet or the menu. The menu for lunch and dinner is always the same. You could have something different everyday choosing from the menu if you are staying a week. Please note that if you are on the Sunwing all inclusive package staying at Hotel Elcano you can have some issues regarding the a la carte menu. Make sure you have your contract with you and what your package includes. I did have some problems being told that I was only entitled to buffet, no menu or snacks. I rectified this the next day with the hotel and the Sunwing Rep and was able to have buffet or a la carte menu (no price menu) for lunch and dinner. There were other guests at the hotel who were on the Sunwing all inclusive package but were French speaking and since there could be a communication problem as most waiters can not speak English they ordered dishes from the a la carte menu that had prices listed and had to pay for their meal. Sunwing has to rectify this situation for their customers and be more clear with communication with Hotel Elcano. The food at Bambuco Restaurant is very good. I again complimented the Chef. The presentation of the food is exquisite. The salad was delicious with breaded chicken strips coated with sesame seeds, slivered won ton noodles and mandarines with siracha dressing. The Spagetti Bolognesa is soo good and even any of the pasta in the buffet is also very good. A club sandwich and fries for lunch was also one of my favorites. I really enjoyed the warm apple cake for desert. For the lunch or dinner buffet there was always a nice choice with soup, salads, fruits, desserts-puddings, cookies, cakes, main dishes –chicken, fish, pork or beef, vegetables. At breakfast buffet there was a lot of Mexican dishes. There was a girl who can make you eggs any way you like them. She also made Sopas. Lots of fruits papaya, watermelon, pineapple, melons. Now for the best part –The Fruit Juices. So many places I have traveled in the Caribbean and so disappointed with the watered down juices. Not here! There are dispensers on the counter where you pour your own. Melon Juice which has the wonderful taste of cantaloupe. Green Juice which has a mixture of orange juice, spinach, cactus leaves, honey. I was delighted to find that David M is now a waiter in the Bambuco Restaurant. The last time my husband and myself stayed at the Hotel Elcano we had a hard time communicating in the restaurant as we don't speak Spanish. The waiter brought over the Bus Boy David to find out what we wanted. David speaks excellent English. We were so pleased with the service David provided that we started to ask if he could serve us when we came for dinner (as he only starts at 3pm). I told him he should be promoted to waiter as he is a great asset to Hotel Elcano. On this recent visit I was so happy to know that David was still working in the restaurant. There are now other waiters in the restaurant that are also able to communicate a little bit more in English. David is an amazing young man, very personable, efficient and wants to please. For me this time it was a very enjoyable dining experience being served by David. The other waiters in the restaurant found it amusing that I always asked if David was working and what section he was serving in. On my last day I thanked David for his wonderful service he provided during my stay and it was such a pleasure to be served by him. He replied to me that he provides this service to every one. I told him that is why he is so special, that he is good at what he does and even just the little things of giving a good service to the customer makes it a very enjoyable dining experience. I really enjoyed another stay at Hotel Elcano and highly recommend Hotel Elcano for a relaxing holiday experience and all that it has to offer.…
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Date of stay: January 2020
Rooms
Service
Sleep Quality
Room Tip: All rooms face the ocean. Few rooms only have windows. Most rooms have balconies. Request a room...
See more room tips
1 Helpful vote
Helpful
Response from hotele151, Director de Relaciones Públicas at Elcano Hotel
Responded Feb 16, 2020
t is a great pleasure for us to know that we achieve the needs required by you, do not doubt that we always wait for you to provide you with the warmth and service that distinguishes us. Adrían Cortés Guest Services Department
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Had a great stay at Elcano. The staff was friendly and attentive to your needs. This is an old hotel but they have kept up with its maintenance and upkeep. The penthouse was roomy and had a beautiful view of the beach. My family had a great experience here.
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Review collected in partnership with Cancelon.com
Date of stay: June 2019Trip type: Traveled with friends
Helpful
Response from RPElcanoAcapulco, Director de Relaciones con Clientes at Elcano Hotel
Responded Jul 22, 2019
Hi! Thank you So much for taking a few minutes to evaluate us! It is a great satisfaction for all of us, knowing that your experience in our facilities, it has seemed the best. We will continue working to improve the quality of all our services to the maximum. We are at your service if you need anything else, dont doubt on asking us, we hope that you have an excellent week. Come back soon! We would be glad to have you back in Acapulco.
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PRICE RANGE
$47 - $147 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
elcano hotel acapulco, elcano resort acapulco
LOCATION
MexicoPacific CoastGuerreroAcapulco
NUMBER OF ROOMS
180
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Claim Your Listing Frequently Asked Questions about Elcano Hotel
Which popular attractions are close to Elcano Hotel?
Nearby attractions include Senor Frog's (0.2 miles), Barracuda Bar Acapulco (0.2 miles), and Casino Emotion Jai Alai (0.2 miles).
What are some of the property amenities at Elcano Hotel?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Elcano Hotel?
Top room amenities include air conditioning, a flat screen TV, and an additional bathroom.
What food & drink options are available at Elcano Hotel?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Elcano Hotel?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Elcano Hotel?
Conveniently located restaurants include Terra Luna, La Playita Santa Lucía, and El Jaguar.
Are there opportunities to exercise at Elcano Hotel?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Elcano Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Elcano Hotel?
The staff speaks multiple languages, including English and Spanish.
Does Elcano Hotel have any great views?
Yes, guests often enjoy the ocean view available here.
Is Elcano Hotel accessible?
Yes, it offers wheelchair access. For specific inquiries, we recommend calling ahead to confirm.