Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
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Average
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About
4.0
#12 of 157 hotels in Acapulco
Location
4.5
Rooms
4.3
Value
4.1
Cleanliness
4.4
Service
4.4
Sleep Quality
4.2
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
The resort is getting old but it appears to be fully functional, is kept clean(spotless), best possible service, and great tasting foods available in all resturants. Price is reasonable, location on the beach downtown allows one to walk to many stores etc., to explore the tourist areas. and enjoy the beach and bay views. I hope to return one day. It is a party area so the beat goes on until 2 AM, enjoy the action and enjoy life,
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Date of stay: February 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alejandro D, General Manager at Fiesta Americana Villas Hotel
Responded Mar 4, 2020
Dear Guest: I like to thank you so much for taking the time and share your comments about your past stay at Fiesta Americana Acapulco Villas. I appreciate your comments, there is nothing more gratifying to know that our guests are pleased with our efforts. I will gladly transmit your congratulations to our Hotel Team. We will look forward to see you back at this your hotel in Acapulco in a near future. Cordially yours, Alejandro Dominguez Aveleyra General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I must say that the last time I stayed with my family at Fiesta Americana, was in 2016. I remember loving the hotel. This time around I was really disappointed. The hotel looks good in the lobby however the rooms look old. They need to remodel the room balcony. The design is so dangerous. A child could easily slip over the edge. My nephew’s foot got stuck in balcony opening and lost his sandal. Again it needs to be remodeled. It’s too dangerous! My room had stains in the light switches and the bed sheets were stained with blood. It was so gross. The housekeeper did change my bed sheets, but to me it’s very important the housekeeper should make sure the bed sheets don’t have stains. Fiesta Americana also needs to stop harassing their guests at check in. They take you to a corner and offer you a free breakfast but there’s a catch! You must hear a 90 minute or more time share sales pitch. It’s really annoying. The sales people follow you around like hawks. My family had a much better stay at Las Brisas and Emporio. Fiesta Americana was our last stop and it was a fail.
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Date of stay: January 2021Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Fiesta Americana Acapulco Villas, Director General at Fiesta Americana Villas Hotel
Responded Jan 14, 2021
Dear Magdalena, thank you so very much for choosing to stay with us. We're very sorry to know that your last visit wasn't totally pleasant. Thank you very much for finding the moment to value our efforts and letting us know your observations. We gladly comment to you that we already are in the process of remodeling, we are working as fast as possible to renew our rooms and some of our areas at the hotel. We hope to see you back anytime soon and show you great differences in all aspects of our service. Have a great week!
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This property is at the best location in Acapulco, the views are absolutely gorgeous. The facilities are also great especially the pool looking over the sea with a private beach. The service was ok but the hotel is tired it can use update, eg. bed linens had holes and worn out , mattress and pillows definitely need update.
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Date of stay: February 2021Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Fiesta Americana Acapulco Villas, Director General at Fiesta Americana Villas Hotel
Responded Feb 16, 2021
Hello Akatude, thank you very much for taking a moment to value our services. It's been such a pleasure to have you here with us. We're very sorry to know that your last visit hasn't been the ideal. We'll be working to improve even more in all aspects. Have a wonderful week, we hope to see you back very soon.
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We have been coming to this hotel almost yearly for 15+ years, each year I see more improvement even when they were already amazing! It is like coming home to family, from the manager to front desk to housekeeping to bar to pool staff, everyone there is friendly and accomodating. The rooms are meticulous, the view is literally indescribable and location in mide of Golden Zone cannot be beat. I literally won't consider staying anywhere else ❤
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Date of stay: February 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alejandro Aveleyra, Director General at Fiesta Americana Villas Hotel
Responded Mar 11, 2022
Dear miss Perreta; Thank you very much for keep giving us the chance to be at your service after so long, this is your home and we're always glad to have you here in Acapulco. Thank you for taking a moment to value our services, and for such a wonderful recommendation, we'll keep working to improve even more the quality of our services and we hope to see you back very soon. Have a wonderful weekend!
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This hotel remains the most well run hotel in the heart of Acapulco. The GM Mauricio is outstanding and always makes sure his guests are well cared for. The pool staff Saul, Kiki and Julio do a great job and the water aerobics are alot of fun.
Alway many new additions to this hotel about 25 new loungers adult only section even with the lower level pool behind the showers very quiet and secluded perfect for couples. Pictures attached.
The service and drinks poolside are delicious and reasonable Christina is excellent!! The food poolside and restaurant is top shelf.
Housekeeping terrific as always and a great job done by all.
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Date of stay: January 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alejandro Aveleyra, Director General at Fiesta Americana Villas Hotel
Responded Jan 23, 2023
Dear truck2chief, thank you very much for choosing to stay with us and for taking a moment to value our services. It's been such a pleasure to have you here with us, we'll share your kind words with all our staff, specially with the members or our team that you kindly mention here. We hope to have the opportunity to see you again, have a great week. We remain at your service!
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It was pretty nice to stay at this hotel. The staff was helpful and friendly. The hotel has a huge territory and big pool. We hadn't a breakfast option, it was a little bit expensive for us (about 30 U.S Dollars per person). If you need a cheap breakfast you can find it just in front of the hotel. We had a wonderful sea-view from our balcony. The room was large and clean, we had all the necessary amenities and a coffee machine.
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Date of stay: March 2019
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alejandro D, General Manager at Fiesta Americana Villas Hotel
Responded Feb 4, 2020
Dear Guest: I like to thank you so much for taking the time and share your comments about your past stay at Fiesta Americana Acapulco Villas. I appreciate your comments, there is nothing more gratifying to know that our guests are pleased with our efforts. I will gladly transmit your congratulations to our Hotel Team. We will look forward to see you back at this your hotel in Acapulco in a near future. Cordially yours, Alejandro Dominguez Aveleyra General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This IMO is still by far the best hotel along the bay area part of town. The staff is 1st rate and so is the management team that runs the property.
I am a vacation club member for a number of years and they continuously make efforts to improve the property and the service to their guests.
Mauricio is excellent and I know there were many complaints due to the Main pool being closed due to renovations. It was in need of repair and is taking longer then anticipated. So it did put a damper on staying here this trip. Ad a club member of course I will be back and always look forward to the smiling faces of the staff!! Good thing Gloria wasn't here lol!! Charlie R
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Date of stay: February 2020Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alejandro D, General Manager at Fiesta Americana Villas Hotel
Responded Mar 2, 2020
Dear Guest: I like to thank you so much for taking the time and share your comments about your past stay at Fiesta Americana Acapulco Villas. I appreciate your comments, there is nothing more gratifying to know that our guests are pleased with our efforts. I will gladly transmit your congratulations to our Hotel Team, specially to Mauricio. We will look forward to see you back at this your hotel in Acapulco in a near future. Cordially yours, Alejandro Dominguez Aveleyra General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed in this hotel for 3 days and 2 nights, the view from the 8th floor is to die for! Extremely beautiful. The taxis in the hotel are safe and also really friendly! They are aiming to give proper care of the tourist. The only down side is that there should be a bit more control of COVID protocol mainly since some people doesn’t follow the guidelines of using the mask in the lobby or the store. The drinks in the first floor bar by the entrance were delicious a bit expensive but worth it.
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Date of stay: November 2020Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Fiesta Americana Acapulco Villas, Director General at Fiesta Americana Villas Hotel
Responded Dec 4, 2020
Hello bpa91! Thank you so very much for choosing to stay with us and for taking a moment to value our efforts. It's always going to be a pleasure to be at your service. We really hope to be able to see you again very soon. Until then, we'll continue the good work to keep the quality in service that you and your family deserve. Have a great weekend!
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As many have said, wonderful staff; however, the Front Desk is this hotel's achilles heel. I was to arrive last Friday but I missed my connection due to weather. It took multiple telephone calls, emails and messages to make this hotel understand that I would arrive one day later and to please pre-register me so as not to lose my reservation and allow me an early check-in. This should have been much simpler and taken only five minutes instead of the hour I spent. I arrived on Saturday morning and was told they did not have my reservation which I prepaid in full. It took approximately 30 minutes to clear this up and finally get my key. The desk agent was ambivalent at best and needed assistance from a colleague to assist me. He was either poorly trained or didn't care.
My two room suite was neat and clean and I was very well taken care of by Alejandra, who cleaned my room for the six nights I was there, She was kind, and cheery and made sure I had everything I needed. She made up for the terrible desk experience.
Concierges were helpful as were the waitstaff in the restaurants. Food in the two venues that were open was reliably good. I did email the manager before my stay, twice. Both emails went unanswered, disappointing, if he was too busy to answer he was unable to delegate the task.
Location of hotel was in the midst of bustling beachside Acapulco which is what we wanted. The hotel is advertised correctly, I'd give it 3.5 stars and the price is right. I enjoyed Tio Alex and El Zorrito two nearby Mexican restaurants.
This is predominantly a Mexican vacation club/time share, so you will see few foreigners. I think my friend who had a suite on the fourth floor were the only Americans in the entire hotel. This was fine by me; however, if your Spanish is not good, this could be a problem. My fiend speaks no Spanish and he ran into only one employee (Concierge) who was fluent in English.
Acapulco is a safe, and beautiful place, my new favorite location in Mexico, and I already look forward to returning. Would I stay here again, yes; however, I wish Management would take the time to retrain the Front Desk, and so that their guests feel welcomed and appreciated.
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Date of stay: March 2022
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alejandro Aveleyra, Director General at Fiesta Americana Villas Hotel
Responded Mar 29, 2022
Dear javsigx101, thank you very much for choosing to stay with us and for taking a moment to value our services. We are glad to know that the most of your stay has been very nice. Never the less, we are very sorry to hear about the difficulties at front desk. We are doing our best to keep on improving in all aspects. We are gladly going to share your kind words to all our team specially to Alejandra from Housekeeping, and to the Concierge team. We hope to see you back very soon, have a great week.
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First Time vacation at Americana Fiesta in Acapulco ! The hotel was beautiful & clean. The staff was Awesome !!! Sebastian picked my wife and I up at the airport, he also gave us a wonderful tour another day all around Acapulco. We did all kinds of fun things. Snorkeling, watching the Cliff Divers, set the Baby Turtles out to the ocean. We ate lots of Delicious Mexican food. We are so pleased we stayed at Americana Fiesta & had Sebastian as our guide. Can’t wait to come back again !
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Date of stay: March 2021Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alejandro Domínguez Aveleyra, Director General at Fiesta Americana Villas Hotel
Responded Apr 9, 2021
Dear Helen, thank you so very much for choosing to stay with us in Acapulco and for taking a moment to share your experience with other travelers. We're very happy to know, that your recent visit to the hotel has been wonderful, we'll keep the good work until your return. We gladly remain at your service and hope to see you back very soon, have a great weekend!
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There are more places to choose from in the Acapulco area.
PRICE RANGE
$143 - $204 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
fiesta americana villas acapulco hotel acapulco, fiesta americana hotel acapulco, fiesta americana acapulco, acapulco fiesta americana
LOCATION
MexicoPacific CoastGuerreroAcapulco
NUMBER OF ROOMS
324
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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