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Grand Hotel Acapulco

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Grand Hotel Acapulco
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553 Reviews from our TripAdvisor Community

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Showing 122: English reviews
Level Contributor
20 reviews
4 of 5 stars Reviewed 1 week ago via mobile

It is not a luxury hotel. But for family with kid it is an excellent choice. It has a big pool and the beach is nice. Sometime the beach could be crowded since it is public. However if you like people is a good place. The offer morning buffet which is very good. There are many restaurant options if you... More 

Helpful?
Thank raul s
Paulina T, Comunicaciones at Grand Hotel Acapulco, responded to this review

Dear Guest, Thank you very much for your kind note regarding your recent visit to Grand Hotel Acapulco & Convention Center. I am very pleased to know that you have a great vacation and that you enjoyed your stay with us. At the same time may I thank you for your critical feed-back which will surely help us to improve... More 

Level Contributor
22 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

This is a very large hotel. The buffet in the restaurant is excellent. There are two pools and of course a great beach. Our room was large with an ocean view balcony. The air conditioning was inadequate for the hot temperature and there was a slight smell of mold. Since we arrived late and we were staying only one night,... More 

Helpful?
Thank Karlcarl
Paulina T, Comunicaciones at Grand Hotel Acapulco, responded to this review

Dear Guest, Thank you very much for your kind note regarding your recent visit to Grand Hotel Acapulco & Convention Center. I am very pleased to know that you have enjoyed your stay with us. At the same time may I thank you for your critical feed-back which will surely help us to improve our services and standards in the... More 

Level Contributor
27 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed August 16, 2016 via mobile

This hotel over all is good The rooms are not good looking The beds are horrible hard and please don't buy anything in the gasoline stations the hotel don't Let you bring anything inside you room you supposed to buy from them costumer service is good the safe box are in the lobby you need to take you valuables to... More 

Helpful?
Thank judy1800
Paulina T, Director General at Grand Hotel Acapulco, responded to this review

Dear guest, Thank you for having chosen the Grand Hotel Acapulco for your recent stay and taking the time to forward us your comments through Trip Advisor. It is comments such as yours that allow us the opportunity to monitor our hotel operation more closely. Kindly accept my sincere apologies for all the inconveniences you had experienced whilst staying with... More 

Exeter, New Hampshire
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed August 6, 2016

We stayed for two weeks. The staff are friendly, smart, hardworking and always helpful. As for the hotel being outdated, we found it spacious, clean, with every amenity anyone could want. The pool areas are clean and fun. Beach is amazing of course, and the local traders are polite and will not harass you if you say no their goods.... More 

Helpful?
Thank Lisa P
Paulina T, Director General at Grand Hotel Acapulco, responded to this review

Dear Guest, Thank you very much for your kind note regarding your recent visit to Grand Hotel Acapulco & Convention Center. I am very pleased to know that you have a great vacation and that you enjoyed your stay with us. Thank you for your nice comments regarding our staff. I will make sure they receive these note. I trust... More 

Buchanan, Michigan
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed June 24, 2016

Pros: - Excellent service. - The buffet is really good and complete, plenty of options to eat. - Excellent ubication ( close by walmart, oxxo ( kind of seven eleven), restaurants, etc..) - Clean and big rooms. - All the staffl is nice and helpful. - All the rooms have sea view ( beautiful view) Cons: - The hotel is... More 

Helpful?
1 Thank Karina1713
Indio, California, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed June 20, 2016

My family, consisting of 5 couples and a handful of children, just returned from a weeks stay at the Grand Hotel and while we tried to make the best of our vacation, there were so many issues that we all returned home disappointed with our trip. Some of these items may not seem like a big deal, but had I... More 

Helpful?
Thank celnic2
Enoé Itzel S, Comunicaciones at Grand Hotel Acapulco, responded to this review

Dear guest, Thank you for having chosen the Grand Hotel Acapulco for your recent stay and taking the time to forward us your comments through Expedia. It is comments such as yours that allow us the opportunity to monitor our hotel operation more closely. Kindly accept my sincere apologies for all the inconveniences you had experienced whilst staying with us.... More 

Travelers are raving about these Acapulco hotels

2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed June 18, 2016 via mobile

Never one to leave reviews but this hotel needs to know what they're doing wrong. We were there with a group of 18 on a long overdue trip. We booked a "Grand Room" which price wise was not bad very spacious and looked fairly new. After a day of travelling we checked into our room to find our room hadn't... More 

Helpful?
2 Thank DanNdChristina
Enoé Itzel S, Comunicaciones at Grand Hotel Acapulco, responded to this review

Dear Guest, Thank you very much for your kind note regarding your recent visit to Grand Hotel Acapulco & Convention Center. I am very pleased to know that you have a great vacation and that you enjoyed your stay with us. At the same time may I thank you for your critical feed-back which will surely help us to improve... More 

Southern Mexico, Mexico
Level Contributor
27 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed May 18, 2016

The hotel is in a very nice área surrounding by restaurants and night clubs. The hotel is settled in front of the ocean, the beach is wonderful, and the pools too. You can find small boats to go skiing and the parachutes are in front of your eyes. You can also rent a banana boat that takes you a ride... More 

Helpful?
1 Thank taniacanfares
Cancun, Mexico
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed April 11, 2016

The hotel is great, the facilities, the service, location and prices. What is not good is that it mislead you at making online reservations. You believe that you are dealing with the hotel and the result is that you are dealing with someone else. They offer on the ad a free breakfast was changed "automatically" on the reservation. There was... More 

Helpful?
1 Thank MexicoVenueFinders
Enoé Itzel S, Comunicaciones at Grand Hotel Acapulco, responded to this review

Dear Guest, Thank you very much for your kind note regarding your recent visit to Grand Hotel Acapulco & Convention Center. I am very pleased to know that you have a great vacation and that you enjoyed your stay with us. At the same time may I thank you for your critical feed-back which will surely help us to improve... More 

Formby
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed March 12, 2016

Great hotel,great staff always welcome you.Rooms are clean maid service excellent our maid Ester on 17th floor always took very good care of us.Elizabeth.Auturo and Michelle offered us great service.Acapulco has the best bay in the world.We stayed for 5weeks the end of January all through February and will be back next year.Thanks once again

Helpful?
1 Thank PeteFormby
Enoé Itzel S, Comunicaciones at Grand Hotel Acapulco, responded to this review

Dear Guest, Thank you very much for your kind note regarding your recent visit to Grand Hotel Acapulco & Convention Center. I am very pleased to know that you have a great vacation and that you enjoyed your stay with us. Thank you for your nice comments regarding our staff. I will make sure they receive these note. I trust... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Beachfront
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
Official Description (provided by the hotel)
Privileged with one the best locations on one of the most exclusive beaches in Acapulco, and with a spectacular view of the bay, also conveniently located near the main local restaurants, shopping malls, and nightlife. Experience and enjoy an excellent service of the most exquisite dining experience and outstanding service, accentuated with the most high quality standards and comfort. The enjoyable experience of our elegant and luxurious guestrooms along with the general living areas, will indulge in a pleasant experience during your stay. ... more   less 

Additional Information about Grand Hotel Acapulco

Address: Costera Miguel Aleman # 1 | Col. Icacos, Acapulco 39869, Mexico
Location: Mexico > Pacific Coast > Guerrero > Acapulco
Price Range: $55 - $134 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Grand Hotel Acapulco 3.5*
Number of rooms: 573
Reservation Options:
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Also Known As:
Hyatt Regency Acapulco
Hyatt Acapulco
Acapulco Grand Hotel
Acapulco Hyatt
Hotel Style:
#8 Spa Hotel in Acapulco
#10 On the Beach Hotel in Acapulco
#11 Best Value Hotel in Acapulco
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