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Despite being a beach resort far away from the beach, the installations are nice. But the staff is very bad. They treat us like thieves, and they scam us. Charge item twice, lye about services, overcharge for shuttles, etc.
Since Mexican people is very nice,...More
Thank Alan S
Response from Gerencia G, Gerente at Resort Mundo ImperialResponded 3 weeks ago
First of all I would like to thank you for your recent stay at Resort Mundo Imperial and sharing your experiences at TripAdvisor.
I’m very sorry to hear of your experiences, unfortunately from this review we cannot identify your booking and therefore cannot...More
I stayed at the Resort Mundo Imperial for two nights because the hotel I originally booked a room at (Las Brisas) was infested with ants. Resort Mundo Imperial was a very solid choice especially for the price. The hotel was very quiet, not many guests...More
Thank Matthew R
Response from Gerencia G, Gerente at Resort Mundo ImperialResponded July 8, 2018
Dear Mattew R:
Thanks for staying with us, as our guests’ opinion is very important and it is thanks you to valuable feedback like yours. We’re sorry you were uncomfotable - we’ll work hard to fix the issue you experienced. sincerly Rolando Miravete
Good over all Hotel for Famiy its big and good service, the pools are in good conditions and the best part is that you can go to the other hotels that they are partner with food is not cheap and not that good drinks are...More
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Response from Gerencia G, Gerente at Resort Mundo ImperialResponded June 17, 2018
Thank you for your kind words about our property. We are so glad that you have enjoyed your stay. It is indeed a great place to relax! I hope you keep us in mind the next time you travel to Acapulco.
Attending a Conference at the Mundo Imperial Convention Center , we stayed here. This hotel is wonderful as attendees, because you are a short walk from the Convention Halls, I mean 5 mins,
The personnel are very friendly, the restaurants and food are nice,only registration...More
Thank Sergio R
Response from Gerencia G, Gerente at Resort Mundo ImperialResponded May 19, 2018
Thank you for share your experience at Resort Mundo Imperial, I'm glad to know that you enjoyed your stay at our resort and that the hotel facilities and the service were to your liking. We will be glad to have you once again...More
Huge enormous place. The rooms are extremely spacious and nicely decorated BUT... you don't feel in the beach. You will feel in Las Vegas. Too much construction, huge dry spaces, multiple pools but still in the middle of concrete. No beach. The food is extremely...More
Response from Gerencia G, Gerente at Resort Mundo ImperialResponded April 30, 2018
Welcome! Thank you for choose Resort Mundo Imperial for your vacations, happy holidays. As our guests’ opinion is very important and it is thanks you to valuable feedback like yours.we will continue to improve and perfect the service to all of our guests....More