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Blvd Barra Vieja 3 Plan de Los Amates, Acapulco 39931 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
Official Hotel
$65
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Free cancellation until 02/28/22
Reserve now, pay at stay
Expedia.com
$65
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Free cancellation until 02/27/22
Reserve now, pay at stay
Priceline
$49
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Free cancellation until 02/28/22
FindHotel$65
Travelocity$65
travelup.com$71
View all 19 deals
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (1268)
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Panoramas (163)
Videos (1)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 08/04/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 08/04/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#5 of 198 hotels in Acapulco
Location
Cleanliness
Service
Value
Travelers' Choice
Nestled in the Acapulco Diamante area and just 2.5 km from the International Acapulco Airport, Mundo Imperial is a unique, brand new, fully integrated tourist concept, spread over 262 thousand square meters, which includes luxury, comfort, relaxation and wellness, shows and entertainment, shopping and gastronomy. This resort is made up of a modern Convention and Exhibition Center (Expo); a spectacular and innovative Entertainment Venue (Forum), a stunning and elegant outdoor walk-way (Promenade) as well as a luxury hotel with 814 rooms and suites (Mundo Imperial Resort).
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Property amenities
Parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Tennis court
Entertainment staff
Kids stay free
Paid wifi
Hot tub
Adult pool
Outdoor pool
Sauna
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Swimup bar
Poolside bar
Babysitting
Children's television networks
Children Activities (Kid / Family Friendly)
Kids club
Pets Allowed ( Dog / Pet Friendly )
Free shuttle or taxi services
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Full body massage
Head massage
Massage
Baggage storage
Concierge
Shops
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Additional bathroom
Housekeeping
Private balcony
Room service
Safe
Iron
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Family Resort
Languages Spoken
English, Spanish

Location

Full view
44Car recommended
Grade: 44 out of 100
29Restaurantswithin 0.75 miles
2Attractionswithin 0.75 miles
3733Reviews95Q+A40Room tips
Traveler rating
  • 2,337
  • 752
  • 317
  • 154
  • 173
Time of year
Traveler type
Language
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Selected filters
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  • English
Popular mentions
t0nyhdz wrote a review Jan 4
Los Angeles, California1 contribution
Pleasure trip with the family, bad experience since arrival, rooms weren’t available until 6 pm, rooms to small, no privacy at all you could see a person when sitting on the toilet. Water from shower go out cause curtains were to short, first time here last time here.
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Review collected in partnership with this hotel
Date of stay: December 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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ysheik380354 wrote a review Dec 2021
1 contribution
Good place we was expecting better service. I got a phone call before i arrive from the customer service that pushes me to pay before i arrive mainwhile i choose the option says "pay when i arrive". Also I don't see its correct that i get a room and another client get a room in the same price and he have breakfast and i don't have breakfast. I saw many problems in the lobby with other clients and i heard bad comments from other clients.
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Review collected in partnership with this hotel
Date of stay: December 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Jorge da Costa wrote a review Nov 2021
1 contribution
🏳️‍🌈🇨🇦🇵🇹🇲🇽🇧🇷 Amzing time weh had Goodbye we both had a great time. Beautiful Resort Viva Acapulco thank you for great saty good work to the hotel manager Julio and all his staff. I call this first class serves verry gay frindly recommend to our LGBTQ2 family's 🌈recommended that they put up a gay flag have the presence of the gay community worldwide it was a commitment from the manager Jiulio. ⭐⭐⭐⭐⭐ Also our waiter Erick from Carnivore provided us an amazing service very kind and polite and and the food was very good thanks for the chef Alain Overall amzing serves well be back some time soon.one think must say verry clean the grounds of the resort and hotel thanks to its manager Mr. Juilo hope to see the rainbow 🌈 flag at your Resort I have in the flag it means that you are a gay friendly and positive having guests in the gay communities all over the world. 🏳️‍🌈🏳️‍🌈🏳️‍🌈⭐⭐⭐⭐⭐
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Date of stay: November 2021Trip type: Traveled as a couple
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Erbillion wrote a review Nov 2021
3 contributions1 helpful vote
We had our honeymoon here in early September 2021 and are very pleased with the rooms, service and cuisine. We paid for the all inclusive which is insane value for what you can get, especially with the dinner and alcohol. The only shame was alcohol is not served after 6pm due to Covid... The hotel has 10 pools and a beach club. There are also two restaurants - Mizumi and Carnivore; a sushi and a steak house, both of which were five stars in service and taste. We want to thank Lucio and Evelyn for excellent wait service and making us feel comfortable. Also would like to thank chefs Alain and Gerente Iris :)
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Date of stay: September 2021
Service
1 Helpful vote
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tony wrote a review Jul 2021
1 contribution1 helpful vote
The service here was extremely slow. It took 2 days of calling for room service for them to finally send someone to replace my dead tv remote. I spent 40 minutes waiting to order room service. They often messed up the order. Not a 4 star resort!!
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Date of stay: July 2021Trip type: Traveled with friends
1 Helpful vote
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PRICE RANGE
$58 - $155 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mundo imperial hotel acapulco
FORMERLY KNOWN AS
Resort Mundo Imperial
LOCATION
MexicoPacific CoastGuerreroAcapulco
NUMBER OF ROOMS
814
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Frequently Asked Questions about Palacio Mundo Imperial
Which popular attractions are close to Palacio Mundo Imperial?
Nearby attractions include La Isla Acapulco Shopping Village (0.3 miles) and Palmer Acapulco (0.3 miles).
What are some of the property amenities at Palacio Mundo Imperial?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at Palacio Mundo Imperial?
Top room amenities include air conditioning, a flat screen TV, and an additional bathroom.
What food & drink options are available at Palacio Mundo Imperial?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Palacio Mundo Imperial?
Yes, parking is available to guests.
What are some restaurants close to Palacio Mundo Imperial?
Conveniently located restaurants include Carlos'n Charlie's Acapulco, Harry's Acapulco, and La Vicenta Acapulco.
Are there opportunities to exercise at Palacio Mundo Imperial?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at Palacio Mundo Imperial?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Palacio Mundo Imperial?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Palacio Mundo Imperial offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Palacio Mundo Imperial?
The staff speaks multiple languages, including English and Spanish.