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Blvd Barra Vieja 3 Plan de Los Amates, Acapulco 39931 Mexico
Lowest prices for your stay
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$154
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Free cancellation until 12/11/22
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$153
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Priceline
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$118
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Free cancellation until 12/11/22
Travelocity$154
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eDreams$171
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (1553)
360
Panoramas (163)
Pool & Beach (267)

About

#4 of 200 hotels in Acapulco
Location
4.2
Cleanliness
4.3
Service
4.1
Value
3.9
Nestled in the Acapulco Diamante area and just 2.5 km from the International Acapulco Airport, Mundo Imperial is a unique, brand new, fully integrated tourist concept, spread over 262 thousand square meters, which includes luxury, comfort, relaxation and wellness, shows and entertainment, shopping and gastronomy. This resort is made up of a modern Convention and Exhibition Center (Expo); a spectacular and innovative Entertainment Venue (Forum), a stunning and elegant outdoor walk-way (Promenade) as well as a luxury hotel with 814 rooms and suites (Mundo Imperial Resort).
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Property amenities
Parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Tennis court
Entertainment staff
Kids stay free
Paid wifi
Hot tub
Adult pool
Outdoor pool
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Snack bar
Swimup bar
Poolside bar
Babysitting
Children's television networks
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Pets Allowed ( Dog / Pet Friendly )
Free shuttle or taxi services
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Spa
Couples massage
Facial treatments
Full body massage
Head massage
Makeup services
Manicure
Massage
Pedicure
Salon
Steam room
24-hour security
Baggage storage
Concierge
Convenience store
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Infirmary
Umbrella
24-hour front desk
Express check-in / check-out
Clothes dryer
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Additional bathroom
Desk
Housekeeping
Interconnected rooms available
Private balcony
Coffee / tea maker
Flatscreen TV
Room service
Safe
Sofa
Telephone
Wardrobe / closet
Bottled water
Iron
Tile / marble floor
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Room types
City view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Family Resort
Languages Spoken
English, Spanish

Location

Full view
45Car recommended
Grade: 45 out of 100
29Restaurantswithin 0.75 miles
2Attractionswithin 0.75 miles
4688Reviews100Q+A41Room tips
Traveler rating
  • 3,067
  • 850
  • 368
  • 200
  • 204
Time of year
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Popular mentions
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Most Recent
Rosalva L wrote a review Nov 2022
1 contribution
The worts experince… horrible Service. My sister order a Thanksgiving dinner from here, for our family, we came from MINNESOTA… she ordered with 2 weeks ahead, when she when to pick up the turkey they dindt have nothing ready … this isridiculous, all our family was together for enjoy it Please NoBoDY BOOK this f*%>€ hotel !!!
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Date of stay: November 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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928lises wrote a review Nov 2022
1 contribution
The resort is in great condition, with good amenities and restaurants. Ideally located adjacent to the convention center for our conference. I needed casual business wear and the on site clothing store was perfect. I was helped by Olivia Calleja and she was very helpful getting me the perfect clothes to wear. Good pools and loungers, bar service. Con - not on the beach, however there is a convenient shuttle to take you to the beach at a sister hotel.
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Date of stay: November 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Julio Urbina, Guest Services / Front Office at Palacio Mundo Imperial
Responded 3 weeks ago
Dear guest: It is a great pleasure to know that I fully enjoy your visit thank you for the time you give us with your excellent commentary. Creating a unique experience for our guests is always our main mission. It will be a great pleasure to welcome you back to your home in Acapulco. With deep gratitude, The Management Julio Urbina Manager on duty julio.urbina@mundoimperial.com 74 44 35 17 00 ext. 7221 74 41 31 70 31
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Piklya1213 wrote a review Nov 2022
1 contribution
Dealing with any of the hotel staff is a pain. They are confused, give you different answers for different things, don't help you solve your problem, and it takes them forever to finish something. They honestly don't care. The waiters in the restaurants and Club 89 breakfast are helpful, but the waiters will take an extra 30 minutes trying to figure out your bill when you are ready to leave. Half the lamps in the room didn't work and the toilet was malfunctioning. The rooms are set up really strange so that there is no privacy in the toilet or shower- just clear glass doors.
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Review collected in partnership with this hotel
Date of stay: November 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Julio Urbina, Guest Services / Front Office at Palacio Mundo Imperial
Responded 3 weeks ago
Dear guest: I value your comments, they give us a way to think about making adjustments and improving. I thank you for the time to let us know your opinion about your stay, I regret to know for the inconveniences that happened, I offer the most heartfelt apology. I send a cordial greeting waiting for you in the future give us the opportunity to regain your confidence. Respectfully, Management Julio Urbina Manager on duty julio.urbina@mundoimperial.com 74 44 35 17 00 ext. 7221 74 41 31 70 31
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
smahadvm wrote a review Nov 2022
7 contributions2 helpful votes
The staff of the entire hotel was great and really tried to communicate and make all feel welcome. Georgina at the tiendas was especially nice, remembered my name each time, and was always happy. I felt like she really wanted the guests to feel welcome and I appreciate that.
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Date of stay: November 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Julio Urbina, Guest Services / Front Office at Palacio Mundo Imperial
Responded 3 weeks ago
Dear guest: It is a great pleasure to know that I fully enjoy your visit thank you for the time you give us with your excellent commentary. Creating a unique experience for our guests is always our main mission. It will be a great pleasure to welcome you back to your home in Acapulco. With deep gratitude, The Management Julio Urbina Manager on duty julio.urbina@mundoimperial.com 74 44 35 17 00 ext. 7221 74 41 31 70 31
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Venture15464364418 wrote a review Nov 2022
We came for the WBC Conversation. The hotel service was great, the rooms were clean and the spa service was amazing!!!! Esmeralda was great she made me feel special and thanks to her I had the best spa day ever!!!!
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Date of stay: November 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Julio Urbina, Guest Services / Front Office at Palacio Mundo Imperial
Responded 3 weeks ago
Dear guest: It is a great pleasure to know that I fully enjoy your visit thank you for the time you give us with your excellent commentary. Creating a unique experience for our guests is always our main mission. It will be a great pleasure to welcome you back to your home in Acapulco. With deep gratitude, The Management Julio Urbina Manager on duty julio.urbina@mundoimperial.com 74 44 35 17 00 ext. 7221 74 41 31 70 31
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
hector_sdlr wrote a review Nov 2022
3 contributions
Amazing service and food. Mr. Javier was an amazing host and server. Mrs. Anabelle as well. They brought everything we needed in a matter of seconds. I had a chance to talk with Mr. Javier, he was full of wonderful stories and plenty of experience in being a waiter.
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Date of stay: November 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Julio Urbina, Guest Services / Front Office at Palacio Mundo Imperial
Responded 3 weeks ago
Dear guest: It is a great pleasure to know that I fully enjoy your visit thank you for the time you give us with your excellent commentary. Creating a unique experience for our guests is always our main mission. It will be a great pleasure to welcome you back to your home in Acapulco. With deep gratitude, The Management Julio Urbina Manager on duty julio.urbina@mundoimperial.com 74 44 35 17 00 ext. 7221 74 41 31 70 31
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ірина Д wrote a review Sep 2022
2 contributions
A very nice place to relax with the family, many pools, restaurants and all this on the territory of the hotel, the polite staff at the reception Fran Ko welcomed us politely and quickly checked us into the room!!!
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Date of stay: September 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Julio Urbina, Guest Services / Front Office at Palacio Mundo Imperial
Responded Sep 5, 2022
Dear guest: It gives us great pleasure to know that you enjoyed your stay and the beauty of our Hotel. We appreciate your comments, in particular your mention of the service and attitude of our hosts, it is very motivating to know that it was a great experience. We will be waiting for you in this your house, with deep gratitude. I send you a cordial greeting hoping that soon we can receive you again in this your home. Sincerely, The Management July Urbina Manager on duty Julio.urbina@mundoimperial.com 74 44 35 17 00 ext. 7221 74 41 31 70 31
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Misterpepito wrote a review Jul 2022
New York City, New York99 contributions51 helpful votes
The hotel is a wonderful place to stay and relax. Selected the all-inclusive option and it seemed to offer a good value for the money. Rooms are clean and well appointed. The staff is friendly and the pool area offers many options to relax and enjoy. Service at the bar and restaurants was underwhelming. They were nice but seemed understaffed. Getting a drink was a feat which took too much effort and time. Restaurants were packed and, even if you were able to get a spot, it'd usually take them an hour and a half to two + hours to serve the food. If you want to go to the beach, a shuttle will take you to a beach club that's not too far away. However, service there was also lacking. And good luck with findings a chair and an umbrella! Overall, good value, but they need to immediate up the ante when it comes to service.
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Date of stay: March 2022
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Julio Urbina, Guest Services / Front Office at Palacio Mundo Imperial
Responded Jul 8, 2022
Dear guest: I appreciate the time to let us know your opinion about your stay, I'm sorry to hear about the inconvenience that happened, I take note of the details to improve I send you a cordial greeting, hoping that soon you will give us the pleasure of welcoming you back to this, your home in Acapulco. With deep gratitude, Management July Urbina shift manager Julio.urbina@mundoimperial.com 74 44 35 17 00 ext. 7221 74 41 31 70 31
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
prtscsandiego wrote a review Jun 2022
San Diego, California94 contributions22 helpful votes
This place is huge and there are lots of staff. We got the all inclusive package which was well worth it. The staff at the Blue Bar were great. When we went to the beach (catch their bus there) the server “Lenin” looked after us and was super helpful and attentive. My only few issues were: 1: the wave pool was very tame; maybe consider making the waves a little more ambitious? 2: the pools were a little in need of some extra plaster 3: and this is a HUGE issue - at least 2 members of staff (both at the main pool bar areas) were really quite rude about tips. One hovered awkwardly until he’d been tipped but the other, at the actually swim up bar, took my money when I asked for him to break a large bill, and simply put it in his pocket. It took two of his colleagues to sort it out. He clearly knew what I wanted and thought that because of my all inclusive wristband that he could pretend not to understand. That colored my trip and is the only reason I have 4 stars instead of 5. You can’t allow your staff to assume they will get huge tips, if they don’t have manners you will eventually have a drunk costumer who loses their temper and causes a massive scene.
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Date of stay: June 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Julio Urbina, Guest Services / Front Office at Palacio Mundo Imperial
Responded Jul 1, 2022
Dear guest: I thank you for the time to let us know your opinion about your stay and that you enjoyed the facilities, note of details to improve. I send you a cordial greeting hoping that we will soon give you the pleasure of giving you a great welcome back at your home in Acapulco. With deep gratitude, The Management Julio Urbina Manager on duty julio.urbina@mundoimperial.com 74 44 35 17 00 ext. 7221 74 41 31 70 31
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Gerson M wrote a review Jun 2022
4 contributions
We were served by Mario Guevara Rivera, Prevencion de Riesgo. Mario was very nice! He did a great efficient job by making our safe box work perfectly well again. I would use and recommend his service again. Thank you so much, Mario!
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Date of stay: May 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Julio Urbina, Guest Services / Front Office at Palacio Mundo Imperial
Responded Jun 3, 2022
Dear guest: It is a great pleasure to know that I fully enjoy your visit thank you for the time you give us with your excellent commentary. Creating a unique experience for our guests is always our main mission. It will be a great pleasure to welcome you back to your home in Acapulco. With deep gratitude, The Management Julio Urbina Manager on duty julio.urbina@mundoimperial.com 74 44 35 17 00 ext. 7221 74 41 31 70 31
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$103 - $165 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mundo imperial hotel acapulco
FORMERLY KNOWN AS
Resort Mundo Imperial
LOCATION
MexicoPacific CoastGuerreroAcapulco
NUMBER OF ROOMS
814
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PALACIO MUNDO IMPERIAL $101 ($̶2̶0̶8̶) - Updated 2022 Prices & Resort Reviews - Acapulco, Mexico

Frequently Asked Questions about Palacio Mundo Imperial
Which popular attractions are close to Palacio Mundo Imperial?
Nearby attractions include La Isla Acapulco Shopping Village (0.3 miles) and Palmer Acapulco (0.3 miles).
What are some of the property amenities at Palacio Mundo Imperial?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at Palacio Mundo Imperial?
Top room amenities include air conditioning, a flat screen TV, and an additional bathroom.
What food & drink options are available at Palacio Mundo Imperial?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Palacio Mundo Imperial?
Yes, parking is available to guests.
What are some restaurants close to Palacio Mundo Imperial?
Conveniently located restaurants include Carlos'n Charlie's Acapulco, La Vicenta Acapulco, and Harry's Acapulco.
Are there opportunities to exercise at Palacio Mundo Imperial?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at Palacio Mundo Imperial?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Palacio Mundo Imperial?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Palacio Mundo Imperial offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Palacio Mundo Imperial?
The staff speaks multiple languages, including English and Spanish.