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Blvd Barra Vieja 3 Plan de Los Amates, Acapulco 39931 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
8 people are viewing this hotel
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$72
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Free cancellation until 06/28/21
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$64
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Free cancellation until 06/29/21
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$81
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Traveler (1075)
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Panoramas (163)
Videos (1)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 08/04/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 08/04/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#4 of 194 hotels in Acapulco
Location
Cleanliness
Service
Value
Travelers' Choice
Nestled in the Acapulco Diamante area and just 2.5 km from the International Acapulco Airport, Mundo Imperial is a unique, brand new, fully integrated tourist concept, spread over 262 thousand square meters, which includes luxury, comfort, relaxation and wellness, shows and entertainment, shopping and gastronomy. This resort is made up of a modern Convention and Exhibition Center (Expo); a spectacular and innovative Entertainment Venue (Forum), a stunning and elegant outdoor walk-way (Promenade) as well as a luxury hotel with 814 rooms and suites (Mundo Imperial Resort).
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Room & Suite (154)154
Full view
Property amenities
Parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Tennis court
Kids stay free
Babysitting
Paid wifi
Hot tub
Adult pool
Outdoor pool
Sauna
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Swimup bar
Poolside bar
Children's television networks
Children Activities (Kid / Family Friendly)
Kids club
Free shuttle or taxi services
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Full body massage
Head massage
Massage
Baggage storage
Concierge
Shops
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Iron
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Business
Languages Spoken
English, Spanish

Location

Full view
43Car recommended
Grade: 43 out of 100
28Restaurantswithin 0.75 miles
2Attractionswithin 0.75 miles
3275Reviews92Q+A38Room tips
Traveler rating
  • 2,012
  • 700
  • 281
  • 134
  • 148
Time of year
Traveler type
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  • English
Popular mentions
Ilfigo wrote a review Mar 2021
Mexico City, Mexico58 contributions41 helpful votes
We arrived. The room had a problem with the air conditioning and it took 4 hours to fix after 10 calls. Nice rooms though. No beach. Pools packed. The service for the pool is really slow. It took over an hour for some chicken fingers. The puma colada was drained down with syrup. It’s definitely not with it.
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Date of stay: March 2021Trip type: Traveled with family
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Ray L wrote a review Jan 2021
Corona, California4 contributions1 helpful vote
Me and my fiancé came to visit this place for 4 nights and 5 days. Needless to say we were very disappointed with the food. All the food that they had was prepared in bulk to feed herds and there was nothing there that I really liked at all. This hotel also was very interested in charging extra for a wide variety of things which really shocked me considering that we bought the all-inclusive package. It seemed like they were saying it's all inclusive to our liking but maybe not yours. The pool area was also very bare and had no vegetation. They clearly try and save cents instead of worrying about the patrons. No plans to ever visit any of their hotels ever. Sorry not a good choice for me.
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Date of stay: January 2021Trip type: Traveled with family
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Leonel wrote a review Jan 2021
3 contributions1 helpful vote
Waiter Martin took care of us and gave us great service anything we needed he took care of us A++++ the place was very nice really good drinks and food smooth ride in from the shuttle from the hotel great amazing service.
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Date of stay: January 2021Trip type: Traveled with family
1 Helpful vote
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Response from Gerencia General, Otro at Palacio Mundo Imperial
Responded Feb 18, 2021
Estimado Huésped: Agradecemos sus comentarios para los anfitriones de Palacio Mundo Imperial es un gran gusto saber que disfruto plenamente de su visita a Palacio Mundo Imperial valoramos el tiempo que nos regala para postear su excelente comentario en Tripadvisor. Crear una experiencia memorable siempre es nuestra misión principal. Por favor regrese pronto, le estaremos esperando para consentirle nuevamente. Con gratitud Rolando Miravete.
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Wanderer757685 wrote a review Dec 2020
Mexico City, Mexico2 contributions3 helpful votes
Stay at a different hotel!! What a let down and rip off. I would give this hotel 2 / 2.5 stars at best- I have no idea why they are so highly rated on trip advisor. At a resort, everything should be relaxing and easy. This place was overly complicated and stressful. I think it’s fake. We regret staying here. The hotel is next to the highway. You can hear the cars and see the freeway from the adult pool. Most of the front of the hotel is a parking lot. We didn’t take any photos here because it’s not photogenic. It looks more like a mall from the early 90s. Crappy, very slow service. Rude, unorganized. They didn’t take cards at the bar or restaurant. We had to walk to the lobby checkin every time we wanted to pay with a card. When we checked in they told us the breakfast was 300 pesos. Then, when we were checking out they said they changed the price he day we checked into 360 Pesos. We asked them to honor their original price and they said no. This hotel is very far away, by the airport. It’s less expensive however you will spend a ton on taxis trying to get to a nice restaurant or the beach. 600 pesos for flip flops in the store. Over priced watered down drinks. The first night we went to the hotel Italian restaurant and the service was ridiculous and took forever. When we checked out I told my boyfriend it was the worst hotel experience I’ve ever had. He agreed that it was up there for him. Do yourself a favor and stay at any other hotel or an air Bnb. This is not a cool, trendy place. It is for old people and children.
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Date of stay: December 2020Trip type: Traveled as a couple
1 Helpful vote
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Sergio wrote a review Nov 2020
Mexico City, Mexico2 contributions
Great experience and service by my man Martin Javier, the beach is cool, the music is at a perfect level for you to relax, beverages direct to your balinese and great mixes. Come and have some real fun. 👍
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Date of stay: November 2020Trip type: Traveled as a couple
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PRICE RANGE
$58 - $155 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mundo imperial hotel acapulco
FORMERLY KNOWN AS
Resort Mundo Imperial
LOCATION
MexicoPacific CoastGuerreroAcapulco
NUMBER OF ROOMS
814
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Frequently Asked Questions about Palacio Mundo Imperial
Which popular attractions are close to Palacio Mundo Imperial?
Nearby attractions include La Isla Acapulco Shopping Village (0.3 miles) and Palmer Acapulco (0.3 miles).
What are some of the property amenities at Palacio Mundo Imperial?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
What food & drink options are available at Palacio Mundo Imperial?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Palacio Mundo Imperial?
Yes, parking is available to guests.
What are some restaurants close to Palacio Mundo Imperial?
Conveniently located restaurants include Carlos'n Charlie's Acapulco, Harry's Acapulco, and La Vicenta Acapulco.
Are there opportunities to exercise at Palacio Mundo Imperial?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at Palacio Mundo Imperial?
Yes, dry cleaning and laundry service are offered to guests.
Does Palacio Mundo Imperial offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Palacio Mundo Imperial?
The staff speaks multiple languages, including English and Spanish.
Does Palacio Mundo Imperial have any great views?
Yes, guests often enjoy the park view available here.
Is Palacio Mundo Imperial accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.