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BEST WESTERN PLUS Nuevo Laredo Inn & Suites

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35 Reviews from our TripAdvisor Community

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Showing 13: English reviews
Culiacan, Mexico
Level Contributor
32 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
1 of 5 stars Reviewed May 2, 2016

I stayed for one night as I went to Nuevo Laredo with my wife to attend a friend's wedding. There were several factors that made me rate them as terrible. - We didn't have hot water in the morning (something that I consider essential, one star less) - The front desk employees were rude and, apparently, not well trained for... More 

Helpful?
Thank ingelara
New York City, New York
Level Contributor
3,288 reviews
330 hotel reviews
common_n_hotel_reviews_1bd8 476 helpful votes
3 of 5 stars Reviewed October 8, 2015 via mobile

Not a bad property, but certainly not great. It's convenient to parts of the city, but that also puts it on a busy area. Theres a but of sound, even being on the 10th floor. The room was adequate, not really what I'd think for a Crowne. It's not a bad price and security seemed pretty good.

Helpful?
Thank Bernardo F
San Antonio, Texas
Level Contributor
114 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
3 of 5 stars Reviewed May 12, 2015

Check in is easy enough, and service was hit or miss depending on who was at desk. I wonder how much IHG checks these international hotels. Many areas needed repairs, was very noticeable. I was with a few people over a span of days, so apart from my room, we had 2 others. The TV's were old and not the... More 

Helpful?
1 Thank Heather S
JuanMCortes, Public Relations Manager at BEST WESTERN PLUS Nuevo Laredo Inn & Suites, responded to this review

Dear Heather We thank you for writing us a review of your stay at our hotel, we appreciate your comments which will be taken into account by our management for follow-up of the issues mentioned as well for the remodeling and upgrading of several areas of our hotel for the improvement of our quality of product and service. More 

Ajijic
Level Contributor
59 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed March 2, 2015

We were using GPS to find the hotel unfortunately the road it wanted us to use was under (re)construction after travelling through an awful lot Nuevo Laredo I would have preferred never to see we arrived. The highlight of the hotel is the secure underground car park the rest is only average. The pool was closed due to the season,... More 

Helpful?
Thank Iain M
IHGCare, Guest Relations Manager at BEST WESTERN PLUS Nuevo Laredo Inn & Suites, responded to this review

Dear Iain M, Thank you for your feedback and for choosing our hotel. I truly apologize for the not up to par experience you had during you stay with us. Rest assured that your comments will be looked into and take actions accordingly. While we understand that your stay was not 100% satisfactory, we would hope that you would give... More 

toronto, Canada
2 reviews
2 of 5 stars Reviewed October 3, 2014

Be prepared for a long night of continuous and very loud plumbing rattles and honks. The staff were familiar with the issue - but - replied with a defeated shrug. The on-site manager would not consider a rebate of any kind. ( after all - it's my fault - I booked it ). Other reviews have stated the poor staff... More 

Helpful?
Thank Randy G
JuanMCortes, Public Relations Manager at BEST WESTERN PLUS Nuevo Laredo Inn & Suites, responded to this review

Dear Randy Thank you for taking part of your time to write a review of our hotel, we offer you our apologies for not achieving your expectations of our hotel and for the lack of attention from our staff. We are currently remodeling our rooms to mend the aforementioned issues. Also your comments are being taken into account for the... More 

Travelers are raving about these Nuevo Laredo hotels

Houston
1 review
2 of 5 stars Reviewed September 29, 2014

Pros: Clean. Convenient to key locations in the city. Cons: A/C didn't work too well. We downgraded from room w/Jacuzzi to room w/o yet only got discount of $3 USD for room w/o Jacuzzi. When I called back to discuss this the front desk would not put me through to management and simply repeatedly stated those were the rates. No... More 

Helpful?
Thank TejanoMike
JuanMCortes, Public Relations Manager at BEST WESTERN PLUS Nuevo Laredo Inn & Suites, responded to this review

Dear Mike We would like to thank you for review of our hotel, we're sorry we couldn't meet your expectations due to the aforementioned issues. Your comment will be taken into account by our staff for the improvement and correction of our service and overall quality. More 

Massachusetts
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed September 8, 2014

Pros: Easy to find Garage parking Nice people Clean Cons: Breakfast not great far from fresh fruit Bar not open until 6pm and closed on Sunday Junior suite - normal room with a bit more space No hot water in Junior suite No sleeper sofa No microwave No snack bar

Helpful?
Thank cm3ward
IHGCare, Guest Relations Manager at BEST WESTERN PLUS Nuevo Laredo Inn & Suites, responded to this review

Dear cm3ward, Thank you for taking the time to post a review of our property. We are pleased to know you liked the cleanliness of our hotel and friendliness of our staff. We would like to apologize you were not satisfied with our breakfast selections and the room accommodations you had. Your feedback is very important to us as this... More 

Houston, Texas
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed April 7, 2014

I stay at this Crown Plaza in Nuevo Laredo a couple of times a year. I have family in Nuevo Laredo I visit usually during Christmas and Summer. The stays at the Crown Plaza are typically a good experience. The rooms are comfortable and the service staff is friendly. In almost all occasions, the a/c units have been noisy. If... More 

Helpful?
1 Thank BUgrad2010
JuanMCortes, Public Relations Manager at BEST WESTERN PLUS Nuevo Laredo Inn & Suites, responded to this review

Thank you for taking your time to write a review and of course making us your hotel of choice. We’re glad you've had pleasant stays with us and we appreciate your feedback and we'll take it into account and look into the A/C issue. We hope to see you soon in the coming seasons. More 

Austin, Texas
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed February 25, 2013

It was very clean, very nice beds. The breakfast is awesome.The front desk staff always great? I just have one complaint the pillows. Nice parking. The location in a nice part of town and only 1 minute from US Consulate. Close to Hospitals and big pharmacy and convenience store. Nice restaurant cross street from the hotel.

Helpful?
4 Thank ajenk1ns
JuanMCortes, Public Relations Manager at BEST WESTERN PLUS Nuevo Laredo Inn & Suites, responded to this review

Thank you so much for your review of our hotel. We are very pleased to hear that you had a great stay and enjoyed our service, we value your feedback and we'll look into the details mentioned and we'll look forward for your next visit. More 

Greenwich CT
Level Contributor
295 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
3 of 5 stars Reviewed November 17, 2012

I don't have anything to compare this with in Nuevo Laredo. I was there as a guest of a College and was told this is the best in Nuevo Laredo. It was certainly satisfactory. The wifi was very spotty and the room didn't smell fresh. The room service was wonderful and they tried very hard to please. I wanted a... More 

Helpful?
Thank CTNYC16
JuanMCortes, Public Relations Manager at BEST WESTERN PLUS Nuevo Laredo Inn & Suites, responded to this review

We are thankful for your comments that help us improve our room quality and service. We're glad to know that we could serve you your desired dish, we're looking forward to have you as our guest again. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Pool
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Free Parking
  • Multilingual Staff
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
Official Description (provided by the hotel)
Best Western Plus Nuevo Laredo Inn & Suites is located at the heart of the city, with its large tastefully decorated luxurious rooms on 14 floors of comfort and convenience each with all the services the modern traveler needs including wireless Internet access, two telephone lines, a safety deposit box, a large fully-equipped gym, indoor swimming pool, underground parking, and 24-hour surveillance.For the business traveler there are meeting rooms with a complete catering service and a fully equipped Business Center. Our restaurant features international cuisine, the lobby bar offers live music, and the Panorama Salon has the best view in the city Whether you are in town on business or getting together with friends or family Best Western Plus Nuevo Laredo Inn & Suites is the place to stay! ... more   less 

Additional Information about BEST WESTERN PLUS Nuevo Laredo Inn & Suites

Address: Calle Paseo Colon 3333 | Colonia Jardín, Nuevo Laredo 88260, Mexico (Formerly Crowne Plaza Hotel Nuevo Laredobe)
Location: Mexico > Northern Mexico > Tamaulipas > Nuevo Laredo
Price Range: $59 - $83 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — BEST WESTERN PLUS Nuevo Laredo Inn & Suites 3.5*
Number of rooms: 128
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