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City Express Nuevo Laredo

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City Express Nuevo Laredo
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152 Reviews from our TripAdvisor Community

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Showing 11: English reviews
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Aubrey, Texas
Reviewed December 9, 2016

We went to visit family for Thanksgiving break. My original room on the 2nd floor was awful... It smelled like feet. The carpet was gross, there was mildew on the ceiling and the wall outlets and handles were full of grime/grease. I couldn't force myself to sleep there. I asked for a different room and we were put in a...

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Thank jssanc4
San Antonio, Texas
Reviewed August 23, 2016

Its was a nice hotel the rooms were nice also the servise was good i enjoyed my stay we come every year. Weve had no problems so far the only thing is we had to request towels. The location was okay i hope to stay again soon

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Thank narciso51
Reviewed August 2, 2016 via mobile

Customer service was terrible. There was no running water in the morning. Talked to the front desk and notified them about the absence of running water. She said okay and someone showed up to check on the plumbing but never came back and explained to me why there was no running water. I checked out of the hotel without taking...

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Thank Dan M
McAllen, Texas
Reviewed July 19, 2016

Overall was good but when I enter the room super hot and it took a long time to cool off. Everything else was great. Breakfast was good too. I am planning on going back hopefully soon. I definitely will recommend it.

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Thank 322gloriap
San Antonio, Texas
Reviewed June 12, 2016

It was good, all as expected, the only thing I could mention is that seems the guys attending at front desk were under training which is fine but there was an old man who could accelerate the process if he was just doing nothing, I also asked for the TV remote control to change the channel at the lobby and...

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Thank Héctor Jonathan E
Killeen
Reviewed May 18, 2016 via mobile

We had stay here before but this time around the receptionist were rude and unacomodating. The hotel has a restaurant & if it is full you won't find parking you will be advised to park in any spot but they are not responsible if your car gets hit by a vehicle leaving. Overall room was clean, Ac cool, I guess...

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Thank Javier B
Fort Worth, Texas
Reviewed April 20, 2016

Great Price, Clean Room, Great Breakfast. The staff seem really on top of things and vigilant. It is easy to get to from both bridges and offers a great value for those passing to or through Nvo. Laredo. It is certainly far cheaper than alternatives in Laredo. We had such a great experience that we have stayed in other City...

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Thank LTNemo
Puerto Vallarta, Mexico
Reviewed December 4, 2014

This hotel has very bad service. When we arrived, the desk clerk did not speak english (their advertisement indicates english speaking staff as a benefit of staying in their hotel). She did not look up my reservation and charge me more than I had reserved the room for. the room I reserved was supposed to be main floor with 2...

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2Thank Gayle W
Marlen C, Guest Relations Manager at City Express Nuevo Laredo, responded to this review

Dear Guest First of all I want to offer you an apology for any inconvenience during your stay in reference with the incident with the service the reception and I tell him that transportation is subject to availability,Thanks for letting us know your comments as this helps us to identify our areas of opportunity and work on them to improve...

Houston, Texas
Reviewed November 12, 2013

Didn't expect to get treated the way i was in this hotel, i felt as if i was home thanks to the employees that were very attentive and well-mannered. Everytime i came across with an employee they asked if i needed anything. The room was clean and comfortable, never had to ask for more towels or bath products like it...

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Thank HotelClient15
Killeen
Reviewed August 10, 2013

I can't say enough about this nice hotel. The room was excellent very comfortable. It was nice and quiet. Free high quality, and healthy breakfast. All of it at a very reasonable cost. I will definitely book again. I highly recommend it, they won't disappoint you.

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Thank Javier B
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
  • Fitness Center with Gym / Workout Room
  • Room Service
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Business Center with Internet Access
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Conference Facilities
  • Meeting Rooms
  • Shuttle Bus Service
  • Room Service

Additional Information about City Express Nuevo Laredo

Address: Av Cesar Lopez de Lara 3940 | Col. Anáhuac, Nuevo Laredo 88280, Mexico
Location: Mexico > Northern Mexico > Tamaulipas > Nuevo Laredo
Price Range: $43 - $56 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — City Express Nuevo Laredo 2*
Number of rooms: 107
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Questions & Answers

Here's what travelers have asked, with answers from City Express Nuevo Laredo staff and other travelers.
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Questions? Get answers from City Express Nuevo Laredo staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?