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Hilton Garden Inn Monterrey

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Hilton Garden Inn Monterrey
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281 Reviews from our TripAdvisor Community

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Showing 61: English reviews
San Jose, Costa Rica
1 review
2 of 5 stars Reviewed 1 week ago

Helpful and courteous staff in an obsolete, poorly designed, overpriced hotel in a location not near anything. It is far from the airport and from the city center. My room had the worst bathroom of any hotel in its class: the door made it impossible to get to the toilet! The breakfast was good, traditional Mexican food, but cost more... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Amos B
Mirna G, General Manager at Hilton Garden Inn Monterrey, responded to this review

Dear Amos B. Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry you were unhappy with your guest room. I will address your feedback directly with our team. If there is anything else I can do for you, please contact me at... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago via mobile

This hotel is part of the IHG group. It is next door to the convention center and overlooks the Parque Fundidora, which is a large, very nice park. Some rooms are undergoing renovations. I choose a room on the fifth floor to be far away as possible from the noise in the open area on the first floor. My room... More 

Helpful?
Thank Daniel B
Mirna G, General Manager at Hilton Garden Inn Monterrey, responded to this review

Dear Daniel B Dear Marcos Steffen: Thank you for taking a moment to share your experience. I am happy to hear you found our service to your liking. We look forward to welcoming you back to our hotel in the future. At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied. You Can Count... More 

San Diego
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 3 weeks ago

great option if your flight is arriving late, just walking distance from the airport Room is comfortable and clean, check in fast and breakfast is good with great service Only complaint is that air conditioning was off when I went into the room and the room was like an oven and very uncomfortable - turned on the air conditioning and... More 

Helpful?
Thank GALIA F
Mirna G, General Manager at Hilton Garden Inn Monterrey, responded to this review

Dear Galia Thank you for taking a moment to share your experience. I am happy to hear you found location and service to your liking. We look forward to welcoming you back to our hotel in the future. At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied. See you son, Regards! Mirna García... More 

Queretaro, Mexico
Level Contributor
36 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed July 5, 2016 via mobile

As usual, the beds are great, the service is pretty good, all the staff is very friendly and helpfull. The food is very good and the metting rooms habe all you need for a bussines meeting. The location is not in the center of the city but anyway is well located.

Helpful?
Thank JUF571
Mirna G, General Manager at Hilton Garden Inn Monterrey, responded to this review

Thank you for taking a moment to share your experience. I am happy to hear you found the to your liking. We look forward to welcoming you back to our hotel in the future. You Can Count On Us! Sincerely, More 

Guadalajara, Mexico
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed July 5, 2016

First of all this is a Business Hotel, so for me it meet the purpose, I booked this hotel for Business purposes, Hotel is clean an comfortable. hotel was really near of the office, for me that was really important. Restaurant is just ok, but expensive, the good is that just in front is a court food (open work days).... More 

Helpful?
Thank Corina F
Mirna G, General Manager at Hilton Garden Inn Monterrey, responded to this review

Dear Corina Thank you for taking a moment to share your experience. I am happy to hear you found our service to your liking. We look forward to welcoming you back to our hotel in the future. You Can Count On Us! Regards Sincerely, More 

Delray Beach, Florida
Level Contributor
267 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
3 of 5 stars Reviewed June 25, 2016

The room had damp in the ceiling of the closet and part of the ceiling had fallen. I kept the closet door closed, because of the damp smell. The room was large, with a lot of empty space. The bathroom was dated. The breakfast was not good. There was no eggs available and the rest of the food was very... More 

Helpful?
Thank colbox
Mirna G, General Manager at Hilton Garden Inn Monterrey, responded to this review

Dear Colbox Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry you were unhappy with your guest room. At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied. We hope you will consider staying with us... More 

Austin Texas
1 review
5 of 5 stars Reviewed June 12, 2016

The staff and accommodations were great. Everyone treated me as part of their family. They made my month long stay very easy and accomodating . I would definitely stay there again on my next business trip to Monterrey

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank William H
Mirna G, General Manager at Hilton Garden Inn Monterrey, responded to this review

Dear William H Thank you for taking a moment to share your experience. I am happy to hear you found our service to your liking. We look forward to welcoming you back to our hotel in the future. You Can Count On Us! Sincerely, Mirna Garcia General Manager Hilton Garden Inn Monterrey mirna.garciahernandez@hilton.com (81) 8122-8000 More 

Tampico, Mexico
Level Contributor
92 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed May 17, 2016

Very helpful crew and taxi service. The hotel is on a main avenue, but is very quiet. If you´re doing business in that area this is the option. There are no near restaurants (walking distance) so the restaurant is your choice.

Helpful?
Thank JSAINZ
Mirna G, General Manager at Hilton Garden Inn Monterrey, responded to this review

Dear Jsainz Thank you for taking a moment to share your experience. We are happy to hear you found our service to your liking. We look forward to welcoming you back to our hotel in the future. You Can Count On Us! Sincerely, Mirna Garcia General Manager Hilton Garden Inn Monterrey mirna.garciahernandez@hilton.com (81) 8122-8000 More 

Belo Horizonte, MG
Level Contributor
50 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed May 15, 2016 via mobile

The hotel is almost inside Monterrey airport, it's new, with comfortable rooms, clean and quiet. I spent just one night, enough to bring me back. The breakfast needs improvements. Not so good, but I believe other people said the same and improvements might raise up. Nice stay.

Helpful?
Thank Damnasc
Mirna G, General Manager at Hilton Garden Inn Monterrey, responded to this review

Dear Damnasc: Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I sincerely apologize for falling short during your stay. At Hilton Garden Inn, we promise to do whatever it takes to ensure... More 

Chihuahua 31207
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed April 26, 2016

This hotel is very good for bussines because the area where is located. But maybe families will find it not that good, because even though is close to downtown is not that close. The room rate is not that good if the reservation is made directly in the Hilton Honors web page, but I was able to get a very... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Jose Luis G
Mirna G, General Manager at Hilton Garden Inn Monterrey, responded to this review

Dear Mr. Jose Luis Thank you for taking a moment to share your experience. I am happy to hear you found our service to your liking. We look forward to welcoming you back to our hotel in the future. You Can Count On Us! Sincerely, Mirna Garcia General Manager Hilton Garden Inn Monterrey mirna.garciahernandez@hilton.com (81) 8122-8000 More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Free Internet
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff

Additional Information about Hilton Garden Inn Monterrey

Address: Boulevard Antonio L. Rodriguez No. 1880 | Nuevo Leon, Monterrey 64660, Mexico
Location: Mexico > Northern Mexico > Nuevo Leon > Monterrey
Price Range: $62 - $150 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Monterrey 3*
Number of rooms: 150
Reservation Options:
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Also Known As:
Hilton Monterrey
Hotel Style:
#9 Business Hotel in Monterrey
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