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Hilton Garden Inn Monterrey

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Hilton Garden Inn Monterrey
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301 Reviews from our TripAdvisor Community

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Showing 67: English reviews
Level Contributor
14 reviews
6 hotel reviews
2 of 5 stars Reviewed 3 days ago NEW

It was a very small room, even though we were three it didnt have enough towels, we bought some beers to put in the fridge and it ended up hotter than they where the night before.it seemed very fake, no real walls, and they bothered us for filling up the bathtub.

Helpful?
Thank Alonso P
Mirna G, General Manager at Hilton Garden Inn Monterrey, responded to this review

Dear Mr. Alonso P Thank you for taking the time to share your experience about your recent stay at our hotel. I am sorry you found you’re our installation unacceptable. Our team works very hard to keep every room and bathroom clean; we strive to exceed expectations every day with our service. In a short time will be start some... More 

Oklahoma City, Oklahoma
2 reviews
1 of 5 stars Reviewed 5 days ago NEW

Nothing works. Ac didn't work the first night, TV the second. Fridge never worked. No safe in room. Carpet was sticky and nasty. This hotel should not be under the Hilton brand. Absolutely disgusting hotel.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank eviebette

Travelers are raving about these Monterrey hotels

Riverside, California
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

As a loyal Diamond HH member this is the worst Hilton property I have ever stayed in and the staff was not helpful, breakfast was mediocre and rooms were a disaster, no hot water, toilet was clogged, old bathroom fixtures, AC was loud, safe was broken, carpet was dirty, bed was uncomfortable and room was dirty!

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Diego S
Fayetteville, United States
1 review
1 of 5 stars Reviewed 2 weeks ago

I kid you not, if a camel was in my shower I would have received more water from him spiting at me than I received from the shower head. Plus, it would have been much warmer. Two days in a row with low pressure and cold water, I was ready to leave this hotel and never look back.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Chuck L
Mirna G, General Manager at Hilton Garden Inn Monterrey, responded to this review

Dear Chuck L. Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will share this feedback with our team so that we can continually improve our guest experience. Please contact me direct at the email or phone number below... More 

Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Stayed here twice in 2008. Was not aware of Trip Advisor at that time. Comfortable and clean! Friendly, helpful staff! The indoor swimming pool was great for the family!!! Great breakfast too!!! Closely located to plenty of activities such as Centro or Parque Nacional Chipinque.

Helpful?
Thank Stewart F
Mirna G, General Manager at Hilton Garden Inn Monterrey, responded to this review

Dear Stewart F Thank you for taking a moment to share your experience with us. I am happy to hear you found our service to your liking. We look forward to welcoming you back to our hotel in the future. At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied. You Can Count On... More 

Level Contributor
7 reviews
3 hotel reviews
5 of 5 stars Reviewed 4 weeks ago

We enjoyed coming in and being greeted by the professional staff. The rooms were clean, as you would expect for a Hilton, but being on the first floor, we didn't get any view. We never checked out the pool or the food, and found the Food Court across the street & up the stairs to be very helpful.

Helpful?
Thank Abram G
Mirna G, General Manager at Hilton Garden Inn Monterrey, responded to this review

Dear Abram G: Dear Javier Najera: Thank you for taking a moment to share your experience. I am happy to hear you found the our service to your liking. We look forward to welcoming you back to our hotel in the future. You Can Count On Us. Sincerely, Mirna García General Manager More 

San Jose, Costa Rica
1 review
2 of 5 stars Reviewed August 14, 2016

Helpful and courteous staff in an obsolete, poorly designed, overpriced hotel in a location not near anything. It is far from the airport and from the city center. My room had the worst bathroom of any hotel in its class: the door made it impossible to get to the toilet! The breakfast was good, traditional Mexican food, but cost more... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Amos B
Mirna G, General Manager at Hilton Garden Inn Monterrey, responded to this review

Dear Amos B. Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry you were unhappy with your guest room. I will address your feedback directly with our team. If there is anything else I can do for you, please contact me at... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed August 4, 2016 via mobile

This hotel is part of the IHG group. It is next door to the convention center and overlooks the Parque Fundidora, which is a large, very nice park. Some rooms are undergoing renovations. I choose a room on the fifth floor to be far away as possible from the noise in the open area on the first floor. My room... More 

Helpful?
Thank Daniel B
Mirna G, General Manager at Hilton Garden Inn Monterrey, responded to this review

Dear Daniel B Dear Marcos Steffen: Thank you for taking a moment to share your experience. I am happy to hear you found our service to your liking. We look forward to welcoming you back to our hotel in the future. At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied. You Can Count... More 

San Diego
Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed August 3, 2016

great option if your flight is arriving late, just walking distance from the airport Room is comfortable and clean, check in fast and breakfast is good with great service Only complaint is that air conditioning was off when I went into the room and the room was like an oven and very uncomfortable - turned on the air conditioning and... More 

Helpful?
Thank GALIA F
Mirna G, General Manager at Hilton Garden Inn Monterrey, responded to this review

Dear Galia Thank you for taking a moment to share your experience. I am happy to hear you found location and service to your liking. We look forward to welcoming you back to our hotel in the future. At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied. See you son, Regards! Mirna García... More 

Queretaro, Mexico
Level Contributor
36 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed July 5, 2016 via mobile

As usual, the beds are great, the service is pretty good, all the staff is very friendly and helpfull. The food is very good and the metting rooms habe all you need for a bussines meeting. The location is not in the center of the city but anyway is well located.

Helpful?
Thank JUF571
Mirna G, General Manager at Hilton Garden Inn Monterrey, responded to this review

Thank you for taking a moment to share your experience. I am happy to hear you found the to your liking. We look forward to welcoming you back to our hotel in the future. You Can Count On Us! Sincerely, More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Free Internet
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff

Additional Information about Hilton Garden Inn Monterrey

Address: Boulevard Antonio L. Rodriguez No. 1880 | Nuevo Leon, Monterrey 64660, Mexico
Location: Mexico > Northern Mexico > Nuevo Leon > Monterrey
Price Range: $66 - $135 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Monterrey 3*
Number of rooms: 150
Reservation Options:
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Also Known As:
Hilton Monterrey
Hotel Style:
#9 Business Hotel in Monterrey
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