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Hampton Inn by Hilton Monterrey/Galerias-Obispado

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Hampton Inn by Hilton Monterrey\/Galerias-Obispado
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386 Reviews from our TripAdvisor Community

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Showing 62: English reviews
Plano, Texas, United States
Level Contributor
52 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

Ask for a renovated room. They are very nice and comfortable. Across the parking lot is a fantastic HEB grocery site to pick up snacks, wine, beer, water, toiletries, etc. Starbucks in front also. Yes it's kind of a mess but it's not horrible.

Helpful?
1 Thank Mabrie J
San Francisco, United States
1 review
3 of 5 stars Reviewed 3 weeks ago

Hotel value for money is misleading. If you require any additional services, the cost is more than double all other hotels in the area. Hotel is undergoing renovation, which is making a mess on ground level. Problem with A/C in room discharging water onto the carpet, had to ask 3 times for this to be fixed. Black mold growing on... More 

Review collected in partnership with Hampton

Helpful?
Thank James S
Miami Beach, Florida
1 review
1 of 5 stars Reviewed 4 weeks ago

Hotel is in a remodel and is not prepared to accommodate guests. Be aware before you book as the basics Such as air conditioners, food and a clean room and all under par. It was noisy, hot and an uncomfortable stay at this location in Monterrey.

Review collected in partnership with Hampton

Helpful?
Thank Elizabeth V

Travelers are raving about these Monterrey hotels

Houston, Texas, USA
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

Arriving after check in and our rooms were not ready. One room I found 2 lice and showed the front and cleaning managers, Margarita and Estela. Their reaction seemed like it was nothing and they were searching the room while my belongings were still there where they could have reacted sooner and just changed my rooms. Well we changed rooms... More 

Review collected in partnership with Hampton

Helpful?
1 Thank giselag496
Mexico City, Mexico
1 review
2 of 5 stars Reviewed June 18, 2016

Very bad service. The Hotel was in remodelation, with a lot of inconvenience for the guests, like space for breakfast. The Internet signal was very poor, and the hotel looks old and without maintenance.

Review collected in partnership with Hampton

Helpful?
Thank enriquev838
RGV Texas
1 review
3 of 5 stars Reviewed June 2, 2016

This hotel has been under a much needed renovation since the beginning of this year. The rooms are mess but the AC systems do not cool under 20 C! it gets pretty hot in the summer and 20° C is not cutting it

Review collected in partnership with Hampton

Helpful?
Thank Eduardo G
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed May 20, 2016

Take all the criticism as an opportunity for improvement Improve internet AP Recognize guest HHonnors status Do your job the best way possible Have fun while work, this will never hurt and if you don't like it, quit

Review collected in partnership with Hampton

Helpful?
Thank cuauhtemocn2015
Shelby, North Carolina
Level Contributor
102 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 stars Reviewed April 18, 2016

Im a Hilton Diamond level member and primarily stay in Hilton properties. I was warned that the hotel was under construction but because of the terrible experience I had about a year ago at the Hilton Garden in Monterrey I thought it might be my best bet. The young people running the front desk were all very helpful and accommodating.... More 

Helpful?
Thank Bob B
San Diego, United States
1 review
2 of 5 stars Reviewed March 21, 2016

Front desk is not friendly and no accurate room reservation. I reserved 1 Kngbed but they gave Doublebed room. No Coffee machine and Hanger in room. No internet one daytime. Breakfast is good and Roommade are very kind.

Review collected in partnership with Hampton

Helpful?
Thank Kiyoung L
United States
1 review
2 of 5 stars Reviewed March 8, 2016

There was construction going on at the time of my stay and there were many issues that didn't get resolved quickly. Items included AC, Internet, missing furniture, etc. The issues took a long time to resolved and not all of them were ever resolved.

Review collected in partnership with Hampton

Helpful?
Thank Allen D
Questions? Get answers from hotel staff and past guests. Ask a question

52 photos of this hotel

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free Breakfast
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Free Parking
  • Multilingual Staff
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Hampton Inn is a leading brand of quality, value-priced hotels. Here you'll find clean, fresh, comfortable rooms standard with a coffee maker, iron and ironing board, and complimentary in-room movie channel. Enjoy complimentary local calls and no surcharge for using a calling card. Guests also enjoy the following complimentary items: On the HouseTM hot breakfast, Hampton's On the RunTM breakfast bags (Monday-Friday), high speed internet access in every room, wireless internet access in the lobby and more. ... more   less 

Additional Information about Hampton Inn by Hilton Monterrey/Galerias-Obispado

Address: Avenida Gonzalitos, 415 Sur | Colonia Obispado, Monterrey 64060, Mexico
Location: Mexico > Northern Mexico > Nuevo Leon > Monterrey
Price Range: $88 - $109 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn by Hilton Monterrey/Galerias-Obispado 2.5*
Number of rooms: 223
Reservation Options:
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Also Known As:
Hampton Inn By Hilton Monterrey/Galerias-Obispado Hotel Monterrey
Hampton Inn Monterrey
Monterrey Hampton Inn
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