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Crowne Plaza Monterrey

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Crowne Plaza Monterrey
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315 Reviews from our TripAdvisor Community

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Showing 121: English reviews
Monterrey, Mexico
Reviewed May 6, 2016

Rooms have a decent size, the beds just ok with sheets that are kind of rough but quite clean with the customary amenities (notably except minibar-fridge) but you can tell that this property that is part of a local group has not kept up with the times, as much of the decor/layout was surely in its prime in the 70's....

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Helpful?
Thank John C
ARTGM, Front Office Manager at Crowne Plaza Monterrey, responded to this review

Dear John C thank you to fill out the review and give us your comments about your recent stay ,this help us to improve our service.

Colchester, United Kingdom
Reviewed May 2, 2016 via mobile

The hotel is very nice and elegant. The rooms are spacios and very pretty with a very comfortable bed. Our room had a view to the Cerro de la Silla and we could see the amazing sunrise in the mornings. The breakfast is fantastic. Very recommended. It is a buffet which includes a selection of fruit and cereals and they...

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Helpful?
Thank yosiopine
ARTGM, General Manager at Crowne Plaza Monterrey, responded to this review

Thank you for taking the time to submit a review of your recent stay at the Crowne Plaza Monterrey Down Town. I will be reviewing all of your comments with our management team as we are always looking for new and innovative ways to create a wonderful experience for our guests. We look forward to welcoming you back again son!

Durango, Colorado
Reviewed April 23, 2016 via mobile

The hotel and the staff are great. I really had a pleasant time here. However, the food & beverages prices at the restaurant are ridiculous. They are extremelly high. I had a meeting at the restaurant, since I was there on business. We had lunch there, but to give you an overview of the prices, besides the food, just for...

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Helpful?
Thank Adrian S
ARTGM, General Manager at Crowne Plaza Monterrey, responded to this review

Dear Mr. Adrian S. Thank you for taking the time to submit a review of your recent stay at the Crowne Plaza Monterrey Down Town. I will be reviewing all of your comments with our management team as we are always looking for new and innovative ways to create a wonderful experience for our guests. We look forward to welcoming...

Mexico City, Mexico
Reviewed March 31, 2016

When you arrive to the hotel via automobile, the problem is finding a parking spot, this is because everybody wants to leave the car in front of the hotel and there is only a man as valet parking, so he is always running. Once you arrived, the hotel facilities are average, but there are several problems: first, the swimming pool...

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Thank leoreynosoe
Reviewed March 24, 2016 via mobile

The staff is very friendly and if you like live music, this is a good place to stay! Every afternoon & night they had life music near the restaurant. The food was - OK, but if you are a tourist I would recommend going out to nearby restaurants in downtown Monterey instead of eating at the hotel.

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Helpful?
Thank Graciela S
ARTGM, Manager at Crowne Plaza Monterrey, responded to this review

We truly appreciate the time you took to do a review in regards of your stay, we hope to see you as our guest ,on your next visit to our city.

Houston, Texas
Reviewed March 23, 2016

This hotel is situated in an excellent location. It has a spacious lounge, good bar and restaurant, gym and pool. Unfortunately the rooms are in poor condition. They need a major renovation immediately as they are, feel and smell old. It would be a shame if nothing is done.

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Thank Jose M
ARTGM, General Manager at Crowne Plaza Monterrey, responded to this review

Thank you so much for taking your time to fill out an online review regards to your recent stay with us at Crowne Plaza Downtown. I am glad to find that you found everything up to your expectations but sadden to see that we weren't able to perfect your stay. We hope that we will be privileged to have you...

San Jose, Costa Rica
Reviewed March 16, 2016 via mobile

The hotel is really nice the architecture is classy! Furniture nice, bed really confortable. Staff very friendly. Only complain is that noisy as they have live music. Well located, expected from Crowne Hotels!

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Helpful?
Thank Walter R
ARTGM, Front Office Manager at Crowne Plaza Monterrey, responded to this review

Dear Walter R , thank you for you review , We are sorry for the inconvenience from our live music , we are working on it , your opinion is important for us.

Reviewed February 7, 2016 via mobile

I stayed here for two nights for a friend's wedding here at the hotel. The first thing we noticed was that the room was HOT, with a stale smell to it. Naturally we turned on the AC and it worked fine, for a few hours, after we came back from the event and went to sleep we noticed the AC...

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Thank Eduardo C
Arturo R, Manager at Crowne Plaza Monterrey, responded to this review

Dear Eduardo C We apologize for the inconvenience you may have experienced due to the air conditioner , definitely this was not the service we spected to offer you. We hope give us an other oportunity to attend you again and do it better.

Eerbeek, The Netherlands
Reviewed January 24, 2016 via mobile

Standard hotel not so special. There are much better crown plaza hotels. The rooms are clean and well equipped. WiFi speed is good. Restaurant serves a very good breakfast . Dinner menu is OK. Personal is helpful and friendly. Location of the hotel is good near the city centre.

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Thank Bertrand N
ARTGM, Manager at Crowne Plaza Monterrey, responded to this review

Dear Mr. Bertrand N: First of all thank you very much for your preference for The Crowne Plaza Brand specially our property in MTY. We hope to see you soon Sincerely

Toledo, Ohio
Reviewed January 22, 2016

I come to this hotel at least once a year for a family reunion that we have in Monterrey! I have to say our stay was great as usual! I have to give Eloy the Bellman for excellent service and giving some great recommendations to some places to visit and eat! He also set us up with a taxi that...

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Helpful?
Thank Phil_James1
Arturo R, Manager at Crowne Plaza Monterrey, responded to this review

nDear Phil_James1 , thank you so much for your coments is great to listen that our staff gave you good recomendations , and you enjoyed our service , we hope to see you soon in your next family reunion.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Crowne Plaza Monterrey, located in the Monterrey Historic Area on Avenida Constitución, in the heart of Monterrey, is just a few minutes from the Mariano Escobedo International Airport and major business centers, as well as the most important museums and entertainment facilities. Our facilities include rooms for conventions with a capacity of up to 1200 people, a business center that is open 24 hours a day, high-speed Internet access in the rooms, our new Sleep Advantage concept, Club Solarium with jacuzzi, indoor heated pool, gym, massage room and sauna. ... more   less 

Additional Information about Crowne Plaza Monterrey

Address: Avenida Constitucion Oriente 300, Monterrey 64000, Mexico
Location: Mexico > Northern Mexico > Nuevo Leon > Monterrey
Price Range: $95 - $179 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Monterrey 3.5*
Number of rooms: 403
Reservation Options:
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Also Known As:
Crowne Plaza Monterrey Hotel Monterrey
Monterrey Crowne Plaza
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Questions & Answers

Here's what travelers have asked, with answers from Crowne Plaza Monterrey staff and other travelers.
1 question
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Questions? Get answers from Crowne Plaza Monterrey staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“I have to be honest it can get loud at times. If you are booking here and want to get to bed early book a room at the top floor.”
 of 5 bubbles kittypiltman, 4 weeks ago | Read review
“Don't go there.”
 of 5 bubbles Jorge_sainzmx, Jan 31, 2017 | Read review
“In case of event in the hotel, the higher levels help you to avoid noice”
 of 5 bubbles Rogelio_Cuellar, Dec 22, 2016 | Read review
“Extra amenities and food on level 14th for some rooms. The waiter made an extra effort to accomodate food for special diets.”
 of 5 bubbles Rochi_33574, Nov 14, 2016 | Read review
“Don't go near there!”
 of 5 bubbles Jorge_sainzmx, Jun 29, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question