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Crowne Plaza Monterrey

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Crowne Plaza Monterrey
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276 Reviews from our TripAdvisor Community

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Showing 109: English reviews
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

It is a ok place to stay very close to everything. The rooms are very tidy and clean. The view is great from all rooms, and the restaurant buffet is really good. The pool is small and the gym is also small byt it was sufficient for our use. The personel Were also kind and helpful.

Helpful?
Thank Peter M
ARTGM, General Manager at Crowne Plaza Monterrey, responded to this review

Dear Mr Peter M, On behalf of all of us here at the Crowne Plaza Monterrey, I would like to take the opportunity to thank you for staying with us and appreciate you taking the time making us aware of your experience during your recent visit. We are always pleased to receive praise and acknowledgements of such positive nature. It... More 

Montreal
Level Contributor
39 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed 4 weeks ago

It's funny that so many people are writing how old it was. It was by far the most ultramodern place I stayed in Mexico as I tend to prefer the traditional Spanish colonial style hotels with archways that exude history. To use the elevator, you had to scan your key in front of a sensor, which I'd never done at... More 

Helpful?
1 Thank mtlbaltdan
ARTGM, General Manager at Crowne Plaza Monterrey, responded to this review

Dear Mtbaltdan: On behalf of all of us here at the Crowne Plaza Monterrey, I would like to take the opportunity to thank you for staying with us and appreciate you taking the time making us aware of your wonderful experience during your recent visit. I am delighted to hear you were very pleased with our newly renovated elevators. We... More 

CA
Level Contributor
7 reviews
7 hotel reviews
3 of 5 stars Reviewed 4 weeks ago

Stayed for 12 nights at the Crown Plaza in Monterrey Mexico. For someone who does not speak Spanish, it was a convenient hotel to stay at. They have a restaurant within the hotel, is within walking distant from a 7-Eleven and a walking mall shopping area with more restaurants. Workout area is large, but in the pool area. Not bad... More 

Helpful?
Thank Consolidated S
ARTGM, General Manager at Crowne Plaza Monterrey, responded to this review

Dear Consolidated S: Thank you for taking the time to submit a review of your recent stay at the Crowne Plaza Monterrey Down Town. I will be reviewing all of your comments with our management team as we are always looking for new and innovative ways to create a wonderful experience for our guests. We look forward to welcoming you... More 

Level Contributor
6 reviews
1 of 5 stars Reviewed 4 weeks ago via mobile

The hotel was nice but the service is really terrible, the breakfast was only for one person, so don't bring your family here because everything is so expensive. The breakfast for one is around $260 MXN, and the dinner for one is $400 + drinks. And the food is really bad, my daughter got an infection and she was in... More 

Helpful?
Thank Carlos G
ARTGM, Manager at Crowne Plaza Monterrey, responded to this review

Mr. Carlos G Please accept our apologies for the inconveniences that you experienced during your stay with us. We appreciate your feedback and our management team will look into in fully and make sure that the issues you mentioned are corrected. We do hope that we will be able to show you that this was not the normal experience for... More 

Mexico City, Mexico
Level Contributor
65 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed July 2, 2016

This hotel is old, the location is very good and convenient but the price-quality ratio is very narrow, the rooms are well equipped but the furniture is old, the AC is not adjustable. It offers free parking, so that´s a pro. Be aware that exactly at check out time the room key stops working on your door and in the... More 

Helpful?
Thank scint1st
ARTGM, General Manager at Crowne Plaza Monterrey, responded to this review

Thank you for taking the time to submit a review of your recent stay at the Crowne Plaza Monterrey Down Town. I will be reviewing all of your comments with our management team as we are always looking for new and innovative ways to create a wonderful experience for our guests. We look forward to welcoming you back again son!... More 

Mexico City, Mexico
Level Contributor
102 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 stars Reviewed June 29, 2016

Being a part of the IHG program, there is a promotion that if you stay in three or more different hotel brands, you get 20,000 points. I needed only one so I decided to change from Intercontinental to this one. It is really BAD!!! Old and smelly. The beds are really uncomfortable. WiFi? Supposedly it is a hotel for road... More 

Helpful?
Thank Jorge_sainzmx
ARTGM, Front Office Manager at Crowne Plaza Monterrey, responded to this review

Dear Jorge_sainzmx thank you to fill out the review and give us your comments about your recent stay ,I am sorry for the inconvenience during your stay, we are working hard to improve it. More 

Palm Coast, Florida
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed June 21, 2016

Excellent buffet experience all types of food and of course great Mexican food also. Breakfast , lunch or dinner is first class cuisine. Bring your workout close because you are going to need it after either meal. The gym and pool area are excellent and spacious lots of workout machines and a large pool and jacuzzi. Large lobby with coffe... More 

Helpful?
Thank Marco P
ARTGM, General Manager at Crowne Plaza Monterrey, responded to this review

Marco P Thanks for your review! We’re delighted you enjoyed our buffet, and all the hotel amenities, we look forward to welcoming you back again soon! Best Regards ARM General Manager More 

San Jose, Costa Rica
Level Contributor
31 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed May 11, 2016

I stayed last week for three nights. Hotel has very good food, lots of live entertainment, rooms are a little run down. It is very well located to central Monterrey. Safe are to walk. Could be noisy from the live music!

Helpful?
Thank Roberto K
ARTGM, Front Office Manager at Crowne Plaza Monterrey, responded to this review

Dear Roberto K thank you so much for your comments we are glad to know you enjoyed your stay and services in the Hotel More 

Monterrey, Mexico
Level Contributor
67 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed May 6, 2016

Rooms have a decent size, the beds just ok with sheets that are kind of rough but quite clean with the customary amenities (notably except minibar-fridge) but you can tell that this property that is part of a local group has not kept up with the times, as much of the decor/layout was surely in its prime in the 70's.... More 

Helpful?
Thank John C
ARTGM, Front Office Manager at Crowne Plaza Monterrey, responded to this review

Dear John C thank you to fill out the review and give us your comments about your recent stay ,this help us to improve our service. More 

Colchester, United Kingdom
Level Contributor
123 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed May 2, 2016 via mobile

The hotel is very nice and elegant. The rooms are spacios and very pretty with a very comfortable bed. Our room had a view to the Cerro de la Silla and we could see the amazing sunrise in the mornings. The breakfast is fantastic. Very recommended. It is a buffet which includes a selection of fruit and cereals and they... More 

Helpful?
Thank yosiopine
ARTGM, General Manager at Crowne Plaza Monterrey, responded to this review

Thank you for taking the time to submit a review of your recent stay at the Crowne Plaza Monterrey Down Town. I will be reviewing all of your comments with our management team as we are always looking for new and innovative ways to create a wonderful experience for our guests. We look forward to welcoming you back again son! More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Business Center with Internet Access
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Crowne Plaza Monterrey, located in the Monterrey Historic Area on Avenida Constitución, in the heart of Monterrey, is just a few minutes from the Mariano Escobedo International Airport and major business centers, as well as the most important museums and entertainment facilities. Our facilities include rooms for conventions with a capacity of up to 1200 people, a business center that is open 24 hours a day, high-speed Internet access in the rooms, our new Sleep Advantage concept, Club Solarium with jacuzzi, indoor heated pool, gym, massage room and sauna. ... more   less 

Additional Information about Crowne Plaza Monterrey

Address: Avenida Constitucion Oriente 300, Monterrey 64000, Mexico
Location: Mexico > Northern Mexico > Nuevo Leon > Monterrey
Price Range: $88 - $137 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Monterrey 3.5*
Number of rooms: 403
Reservation Options:
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Also Known As:
Crowne Plaza Monterrey Hotel Monterrey
Monterrey Crowne Plaza
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