Upon arrival we were excited because it was a well-established older hotel. However, the girl at the front desk was rude and talked quickly. We had to wait hours to receive a room even with a reservation. The check in process was cumbersome. While we waited they served us a horrible drink that was flavorless and lacking other ingredients, like the alcohol, which cost the two of us $30. When we got to the room the Wi-Fi was weak and impossible to utilize. We have to walk down to the lobby to get any kind of signal to do our business. We explained that we were trying to get sleep so they put us next to the children’s pool and the elevator. Thankfully, the elevator was broken and does not work or we would be hearing that for all hours. I only hope that we don’t have a fire because we are way up here with only one staircase down. I would not recommend a stay at this hotel at any price. We are paying a premium for this self proclaimed, “luxury.“ We are both hungry but we will not use the hotel room service because we are afraid that the food will be as terrible as everything else. Don’t stay here. It is a tremendous disappointment.…
Very nice hotel with good breakfast and nice personal. It’s better to choose the breakfast with all, the price difference is quite small. If you are going with your car, you can park inside, they have a private free parking. Good location in Monterrey. The room is big and clean, also the bathroom.
There was a small problem with my initial room, and they instantly changed it. The staff were very friendly. I will definitely be staying there again if I go to Monterrey. The food at the restaurant was nice too.
We rented two rooms, and both had awful odors, one smelled moldy and the other like cigarettes. They moved us to different rooms, but they were no better than the first ones. Ridiculous prices for food and drinks. Check your receipts, we were overcharged an extra beer bucket in the bar area. Took forever to get our drinks. One beer cost as much as a full six pack that you can buy at the nearest OXCO. Although we were the only ones in the restaurant the waiter ignored us and had to be flagged down multiple times just to get us service. Food is not worth the price and taste mediocre. Pool is small and gets packed with people and Wi-Fi is weak. Will definitely stay somewhere else next time.
I've never before experienced a "luxury" hotel whereby toilets did not work and then were never fixed to our satisfaction and only were we offered a new room at the very end of our stay, This hotel has some soul searching to do. They are billed as one of the top hotels in Monterrey, MX, a great city indeed. They do not live up to more modest hotels I've stayed in before.
The customer service is phenomenal ! I am very satisfied and I will definitely come back again. Everything was very close and the Hotel provides a Taxi that is really convenient and super safe. thank you !
We’ve stayed here 5 times in the last 4 years and each time is as perfect as the last. Out of this world staff eager to help in whatever they can. The food is super delicious. The whole hotel is always kept extra clean
I went to order food at the bar and I ended up order for 200 pesos. When the bill came they charged me 280 pesos. I was very upset and the employee couldn't explain why the change in price. I ended up paying it. I asked another employee if they served breakfast (I thought breakfast are usually free if you stay at a hotel), she told me yes but didn't mentioned it's about $20 USD. It was right before my first bite another employee came and told me breakfast is for $20 USD. I was disappointed
This was my 2nd visit to this hotel and I am very appreciative of their Covid-19 response and safety measures in place. I really like their restaurant’s breakfast and offer a variety of foods every morning which will appease any picky eater. The service at the restaurant was also top notch with very attentive staff.
First time staying at this hotel and the experience was great the rooms were big and very clean , the hotel was very clean on the outside the service at the restaurant was excellent the had a cook to cook your eggs any way you want them if you happen to be in Monterrey and need a place to stay I highly recommend this hotel