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This hotel is what you could expect from a Sheraton with all its standards.
Rooms are comfortable, with nice furniture and nice lightning.
Meals and service in the restaurant are VERY good.
Location is very good and convenient, right in Monterrey's downtown.
Thank Angel H
Response from HUGO G, Director de Recepción at Sheraton Ambassador HotelResponded 5 days ago
Thank you so much for your comment, they are all very important for us!
We stayed for a whole with with people from other countries. Towels were missing everyday.... no hairdrier, Breakfast the first day...terrible...worms coming out of the pastries... eggs were cooked everyday with tons of chile, same menu every day for 7 days, Receptionist were not kind....More
Response from HUGO G, Director de Recepción at Sheraton Ambassador HotelResponded September 11, 2017
Muchas Gracias por sus comentarios, le aseguro que los tomamos en cuenta, ya estoy copiando a los compañeros involucrados y...More
The Staff at this hotel was excellent. Everyone from the front desk to the ladies that clean your room were all very friendly and professional. They are this hotels best asset. The cleaning staff does their job without waking everyone around them. The lady who...More
Thank Maria P
Response from HUGO G, Director de Recepción at Sheraton Ambassador HotelResponded July 28, 2017
Thank you so much for your comments, all are very important to us!!
The service is awful! When I arrived at 1am after a 2 hour delay in mi flight, there wasn't anybody at the reception. I had to wail 10 minutes for a moody girl to arrive and allow me to check in.
The hotel is incredible...More
1 Thank Jack F
Response from HUGO G, Director de Recepción at Sheraton Ambassador HotelResponded July 24, 2017
Thank you so much for your comments, there all are important for us, we really sorry for all this inconveniences, I will personally talk with my partner in the night shift.
The rooms are old, shabby and filthy. The carpet is filthy. There's dirt and marks all over the walls. The motel 6 does a better job of keeping their properties up. The TV is fuzzy. The ice machine looks as though it has not worked...More
1 Thank Trmae
Response from HUGO G, Director de Recepción at Sheraton Ambassador HotelResponded July 8, 2017
Muchas Gracias por sus comentarios, lamentamos mucho esta situación por la que paso, le pido mi mas sinceras disculpas, cuando...More
$73 - $160 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#10 Luxury Hotel in Monterrey
Non-Smoking Rooms ,
Family Rooms ,
Number of rooms
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