We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
WINNER WONDERLAND
Win Big When You Book on TripAdvisor

Sheraton Ambassador

Show Prices
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
Book on
or compare prices from up to 200 sites including:
Professional photos
Sheraton Ambassador
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

225 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Showing 112: English reviews
São Paulo, São Paulo, Brazil
Reviewed 6 days ago NEW

I'm A Platinum-Embassador customer, Last year I stayed 116 nights on the SPG chain, so I'm a heavy user, but this was my worst experience in a Sheraton in my life! If they provide such experience to Platinum Customers I'm very sorry for regular customers! Let me list the problems: 1- Due to a delay in my flights they charged...

 Report
Helpful?
Thank Fernando A
Reviewed 4 weeks ago via mobile

I was there several times. The rooms are nice but dark. Not enough lights. There is one big restaurant always empty at nights and going out the hotel after 8 pm is a big no-no . There is a nice gym and decent pool.

 Report
Helpful?
Thank Mario M
Karla C, Social Media & VIP Services at Sheraton Ambassador, responded to this review

Dear Mario M: First of all, we want to thank you for taking the time to give us your feedback regarding your recent stay at our Hotel. We do apologize that you felt your room was too dark, we will be sharing your comments with our Maintenance Manager to figure out a way in which we can resolve these issues....

Reviewed 4 weeks ago

I've been coming to this hotel for a couple of years, and I like what they have done with the updated lobby/restaurant atrium, and with some of the rooms they have updated -- all to a sort of functional, euro-modern look that seems to work. I had a room in the 10th floor and it was nice, clean, but structurally...

 Report
Helpful?
Thank Pedro A
Karla C, Social Media & VIP Services at Sheraton Ambassador, responded to this review

Dear Pedro A: We want to thank you for sharing your comments and impressions regarding your recent stay at our hotel. We want to deeply apologize to you because in this ocassion we weren't able to fullfill your expectations. We will share your comments with our managers so we can eradicate all of the issues you mention to us. We...

Reviewed October 19, 2016 via mobile

I stayed at this Sheraton for a business trip. I chose this hotel due to the updated lobby pictures and the pretty rooms. The lobby is the only decent place in the hotel and ironically the Wi-Fi does not work there. I stayed on the fourth floor, although I must admit, I don't think it gets much better than what...

 Report
Helpful?
1Thank Maite C
Karla C, Social Media & VIP Services at Sheraton Ambassador, responded to this review

Dear Maite C Thank you so much for taking the time to give us a feedback regarding your recent stay at our hotel. I do apologize that your stay did not meet your expectations. We are always trying to improve and your comments will be very helpuf, as they help us to know what services needs to be improved. At...

Sussex, Wisconsin
Reviewed September 28, 2016

Positive points: Located in downtown, walkable to the local markets and restaurants. Forex counter right opposite the hotel. The best part is the restaurant (Grill & Wine) attached to this hotel. Breakfast buffet is included (only) for one person for my room. Please read my review on that separately. From here is all downhill :-( Room: Carpets soiled and dirty....

 Report
Helpful?
1Thank SanDefacto
Bogota, Colombia
Reviewed September 1, 2016

Rooms need renovation, internet is really good and the lobby restaurant serves very good meals.. Also the location is good for but surroundings seem not to be safe. Also guest service is great and courteous.

 Report
Helpful?
Thank djalmabritto
Seoul, South Korea
Reviewed August 31, 2016

This is my first visit to Mexico so I don't have any knowledge of the qualities of other global hotel chains like Merriott, Hyatt, and Hilton in Mexico. With that being said, it is still short of my expectation for Sheraton in terms of staff's attitudes, English abilities and breakfast. It in unlikely for me to visit Mexico but for...

 Report
Helpful?
1Thank Jinwoo K
Ahwatukee, Arizona, United States
Reviewed August 29, 2016

The Sheraton Ambassador Hotel is an older property, but renovations have allowed it to be a good hotel option when in Monterrey. It is a convenient location and not so far to the airport. The reception is always friendly and welcoming and it is especially nice to be a premier member of the Starwood Preferred Guest program, as upgrades are...

 Report
Helpful?
1Thank Robert V
Karla C, Social Media at Sheraton Ambassador, responded to this review

Dear Robert V: Thank you so much for your nice comments to our hotel. We are thrilled to know you enjoyed your room and amenities. We are always trying to find new ways to improve and satisfy all of our guest's needs. We look forward to welcome you back in your next trip to Monterrey. Warm regards.

Charlotte, North Carolina
Reviewed August 11, 2016 via mobile

The hotel received a renovation of the lobby and the 12th floor within the past few months; well done and a tremendous improvement over what it was last year - dark, dirty, and worn out. I ate most of my meals in the restaurant and in the club lounge on 12; the menu in the restaurant was okay but somewhat...

 Report
Helpful?
1Thank Cwmcnichols
Karla C, Social Media at Sheraton Ambassador, responded to this review

Dear Cwmcnichols: Thank you so much for taking the time to give us a feedback regarding your recent stay at the hotel. I apologize our team. I will make sure to share your feedback with our staff about the inconveniences you had during your stay. We are always trying to improve our service and your valuable feeback will help us...

Milan, Italy
Reviewed July 29, 2016

Its located right in downtown which has a lot happening, nice park named Macroplaza less than half a mile walk, plenty of shops a min away walking distance and a Seven Eleven right across the street. The rooms are standard with a 46" tv, the restroom was normal size but really clean and all worked well. I really enjoyed the...

 Report
Helpful?
2Thank Crossonero9
Karla C, Social Media at Sheraton Ambassador, responded to this review

Dear Crossonero9: Thank you for sharing your positive comments. We are thrilled you enjoyed your room, the amenities and the location of our hotel. We hope to welcome you back in your next trip to Monterrey. I remain at your service, Warm regards.

Questions? Get answers from hotel staff and past guests. Ask a question

117 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (83)
Viewed
Family/Play Areas (3)
Viewed
Dining (7)
Viewed
Pool/Beach Area (1)
Viewed
Room/Suite (10)
Viewed
Bathroom (1)
Viewed
Hotel & Grounds (15)
Viewed
View from Room (2)
Viewed
Other (44)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (34)
Viewed
Business Center/Function Rooms (2)
Viewed
Dining (1)
Viewed
Family/Play Areas (2)
Viewed
Room/Suite (6)
Viewed
Hotel & Grounds (1)
Viewed
Other (22)
Check In Check Out
Hotels you might also like...
Travelers also viewed these Monterrey hotels
0.1 mi away
Crowne Plaza Monterrey
Crowne Plaza Monterrey
#20 of 96 in Monterrey
299 reviews
0.1 mi away
Gamma de Fiesta Americana Monterrey Gran Hotel Ancira
0.1 mi away
Krystal Monterrey
Krystal Monterrey
#3 of 96 in Monterrey
496 reviews
Show Prices
Show Prices
Show Prices
0.6 mi away
Safi Royal Luxury Towers
Safi Royal Luxury Towers
#13 of 96 in Monterrey
320 reviews
2.8 mi away
Four Points by Sheraton Galerias Monterrey
0.2 mi away
iStay Hotel Monterrey Historico
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Conference Facilities
  • Concierge
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
In the heart of Monterrey, the Sheraton Ambassador Hotel offers a prime location for today's business traveler. Our friendly staff will put you at ease, recommending local restaurants and activities. You can even take care of a car rental onsite. 229 oversized guest rooms and suites with comfortable beds and bathrooms have everything you need to make your stay more enjoyable. Stay active with a health club as well as tennis and racquetball courts. Relax in our beautiful outdoor pool or solarium. Gather with friends or colleagues for dinner at our restaurant or a drink at our bar. All rooms now feature wireless High Speed Internet Access at a fee, HD LED TVs, and The Sheraton Sweet Sleeper™ Bed. Stay connected to friends and family with Link-at-Sheraton Experienced with Microsoft®, a connectivity hub in the heart of the lobby. A11 meeting rooms are available for meetings and conventions, offering a combined 10,200 square feet of space. Our Grand "Embajadores" is ready to welcome up to 750 people for whatever type of event you are planning. The Sheraton Ambassador Hotel is a great place for your next meeting or convention, offering stylish comfort and total convenience. ... more   less 

Additional Information about Sheraton Ambassador

Address: Calle Miguel Hidalgo y Costilla Oriente 310 | Zona Centro, Monterrey 64000, Mexico
Location: Mexico > Northern Mexico > Nuevo Leon > Monterrey
Price Range: $74 - $181 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Ambassador 4*
Number of rooms: 229
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Media 8, Inc., Travelocity, Hotels.com, Odigeo, Priceline and HotelTravel.com so you can book your Sheraton Ambassador reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Ambassador Hotel Monterrey
Sheraton Hotel Monterrey
Sheraton Monterrey
Monterrey Sheraton
Hotel Style:
#10 Luxury Hotel in Monterrey
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Questions? Get answers from Sheraton Ambassador staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Do not stay there, stay at the Marriot”
 of 5 bubbles fernandoa484, 6 days ago | Read review
“one of the updated floors is the 10th floor. If you have enough SPG points I recommend the 12th Club Room for free breakfast”
 of 5 bubbles C9581DXpedroa, 4 weeks ago | Read review
“Enough reasons from my review to avoid staying here”
 of 5 bubbles SanDefacto, Sep 28, 2016 | Read review
“Don't get out in the evening otherwise will get bothered by Taxi people and pimps.”
 of 5 bubbles rakesha513, Mar 2, 2016 | Read review
“Try to get the newly renovated rooms only a couple bucks more a night”
 of 5 bubbles 775kevina, Feb 8, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
Enter dates for best prices
Check In Check Out
Price Your Stay