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Sheraton Ambassador

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Sheraton Ambassador
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220 Reviews from our TripAdvisor Community

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Showing 109: English reviews
Level Contributor
2 reviews
1 of 5 bubbles Reviewed 1 week ago NEW via mobile

I stayed at this Sheraton for a business trip. I chose this hotel due to the updated lobby pictures and the pretty rooms. The lobby is the only decent place in the hotel and ironically the Wi-Fi does not work there. I stayed on the fourth floor, although I must admit, I don't think it gets much better than what... More 

Thank Maite C
Sussex, Wisconsin
Level Contributor
26 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 bubbles Reviewed 4 weeks ago

Positive points: Located in downtown, walkable to the local markets and restaurants. Forex counter right opposite the hotel. The best part is the restaurant (Grill & Wine) attached to this hotel. Breakfast buffet is included (only) for one person for my room. Please read my review on that separately. From here is all downhill :-( Room: Carpets soiled and dirty.... More 

Thank SanDefacto

Travelers are raving about these Monterrey hotels

Bogota, Colombia
Level Contributor
56 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 bubbles Reviewed September 1, 2016

Rooms need renovation, internet is really good and the lobby restaurant serves very good meals.. Also the location is good for but surroundings seem not to be safe. Also guest service is great and courteous.

Thank djalmabritto
Seoul, South Korea
Level Contributor
25 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 bubbles Reviewed August 31, 2016

This is my first visit to Mexico so I don't have any knowledge of the qualities of other global hotel chains like Merriott, Hyatt, and Hilton in Mexico. With that being said, it is still short of my expectation for Sheraton in terms of staff's attitudes, English abilities and breakfast. It in unlikely for me to visit Mexico but for... More 

1 Thank Jinwoo K
Ahwatukee, Arizona, United States
Level Contributor
343 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 152 helpful votes
4 of 5 bubbles Reviewed August 29, 2016

The Sheraton Ambassador Hotel is an older property, but renovations have allowed it to be a good hotel option when in Monterrey. It is a convenient location and not so far to the airport. The reception is always friendly and welcoming and it is especially nice to be a premier member of the Starwood Preferred Guest program, as upgrades are... More 

Thank Robert V
Karla C, Social Media at Sheraton Ambassador, responded to this review

Dear Robert V: Thank you so much for your nice comments to our hotel. We are thrilled to know you enjoyed your room and amenities. We are always trying to find new ways to improve and satisfy all of our guest's needs. We look forward to welcome you back in your next trip to Monterrey. Warm regards. More 

Charlotte, North Carolina
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed August 11, 2016 via mobile

The hotel received a renovation of the lobby and the 12th floor within the past few months; well done and a tremendous improvement over what it was last year - dark, dirty, and worn out. I ate most of my meals in the restaurant and in the club lounge on 12; the menu in the restaurant was okay but somewhat... More 

Thank Cwmcnichols
Karla C, Social Media at Sheraton Ambassador, responded to this review

Dear Cwmcnichols: Thank you so much for taking the time to give us a feedback regarding your recent stay at the hotel. I apologize our team. I will make sure to share your feedback with our staff about the inconveniences you had during your stay. We are always trying to improve our service and your valuable feeback will help us... More 

Milan, Italy
Level Contributor
189 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed July 29, 2016

Its located right in downtown which has a lot happening, nice park named Macroplaza less than half a mile walk, plenty of shops a min away walking distance and a Seven Eleven right across the street. The rooms are standard with a 46" tv, the restroom was normal size but really clean and all worked well. I really enjoyed the... More 

1 Thank Crossonero9
Karla C, Social Media at Sheraton Ambassador, responded to this review

Dear Crossonero9: Thank you for sharing your positive comments. We are thrilled you enjoyed your room, the amenities and the location of our hotel. We hope to welcome you back in your next trip to Monterrey. I remain at your service, Warm regards. More 

Dallas, Texas
Level Contributor
356 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 225 helpful votes
5 of 5 bubbles Reviewed July 24, 2016

Clean, comfortable and quiet location. Staff was friendly and knowledgeable about the area. Bed was comfortable and clean. Shower was hot, and had great water pressure. A/C worked fine. There is a VIPS and a 7-11 right across the street.

Thank VanEsq12
Karla C, Social Media at Sheraton Ambassador, responded to this review

Dear VanEsq12, Thank you for taking the time to review our hotel and your positive comments, we are so glad you enjoyed our location. More 

Level Contributor
55 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed July 21, 2016 via mobile

This hotel is ok. It is in a good location, very close to important places in Monterrey. The building is quite old and the rooms are not good for a Sheraton. They are a little smelly and everything looks old. I felt that the bathtub was dirty and it didn't work fine. Anyway, it is convenient for business trips, but... More 

Thank Omar J
Duncan, South Carolina
Level Contributor
24 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed July 11, 2016 via mobile

We showed up on the evening of the official relaunch of the hotel. The renovations were excellent, including in the rooms. Also, the Lounge was what I have come to expect from SPG properties, and the view of the mountains was awesome. I did not have a chance to try the restaurant so I can't comment on food. Alejandro at... More 

Thank FowlerBuzz
Questions? Get answers from hotel staff and past guests. Ask a question

114 photos of this hotel

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Dining (7)
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Room/Suite (10)
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Other (44)

Management photos: Courtesy of the property manager

All Management Photos (31)
Hotel & Grounds (2)
Room/Suite (2)
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Questions? Get answers from hotel staff and past guests. Ask a question


  • Pool
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Paid Wifi
  • Paid Internet
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
In the heart of Monterrey, the Sheraton Ambassador Hotel offers a prime location for today's business traveler. Our friendly staff will put you at ease, recommending local restaurants and activities. You can even take care of a car rental onsite. 229 oversized guest rooms and suites with comfortable beds and bathrooms have everything you need to make your stay more enjoyable. Stay active with a health club as well as tennis and racquetball courts. Relax in our beautiful outdoor pool or solarium. Gather with friends or colleagues for dinner at our restaurant or a drink at our bar. All rooms now feature wireless High Speed Internet Access at a fee, HD LED TVs, and The Sheraton Sweet Sleeper™ Bed. Stay connected to friends and family with Link-at-Sheraton Experienced with Microsoft®, a connectivity hub in the heart of the lobby. A11 meeting rooms are available for meetings and conventions, offering a combined 10,200 square feet of space. Our Grand "Embajadores" is ready to welcome up to 750 people for whatever type of event you are planning. The Sheraton Ambassador Hotel is a great place for your next meeting or convention, offering stylish comfort and total convenience. ... more   less 

Additional Information about Sheraton Ambassador

Address: Calle Miguel Hidalgo y Costilla Oriente 310 | Zona Centro, Monterrey 64000, Mexico
Location: Mexico > Northern Mexico > Nuevo Leon > Monterrey
Price Range: $97 - $182 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Ambassador 4*
Number of rooms: 229
Reservation Options:
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Also Known As:
Sheraton Ambassador Hotel Monterrey
Sheraton Hotel Monterrey
Sheraton Monterrey
Monterrey Sheraton
Hotel Style:
#9 Luxury Hotel in Monterrey
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