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Sheraton Ambassador

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Sheraton Ambassador
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201 Reviews from our TripAdvisor Community

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Showing 102: English reviews
Dallas, Texas
Level Contributor
356 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 217 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Clean, comfortable and quiet location. Staff was friendly and knowledgeable about the area. Bed was comfortable and clean. Shower was hot, and had great water pressure. A/C worked fine. There is a VIPS and a 7-11 right across the street.

Helpful?
Thank VanEsq12
Karla C, Social Media at Sheraton Ambassador, responded to this review

Dear VanEsq12, Thank you for taking the time to review our hotel and your positive comments, we are so glad you enjoyed our location. More 

Level Contributor
36 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

This hotel is ok. It is in a good location, very close to important places in Monterrey. The building is quite old and the rooms are not good for a Sheraton. They are a little smelly and everything looks old. I felt that the bathtub was dirty and it didn't work fine. Anyway, it is convenient for business trips, but... More 

Helpful?
Thank Omar J
Duncan, South Carolina
Level Contributor
24 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

We showed up on the evening of the official relaunch of the hotel. The renovations were excellent, including in the rooms. Also, the Lounge was what I have come to expect from SPG properties, and the view of the mountains was awesome. I did not have a chance to try the restaurant so I can't comment on food. Alejandro at... More 

Helpful?
Thank FowlerBuzz
California/Norway
Level Contributor
61 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
2 of 5 stars Reviewed June 22, 2016 via mobile

The hotel is in dire need of renovation, and the room as far from clean. The carpet had several bad stains that looked like blood or other bodily fluids. I asked for another room, but apparently that was not possible - but I can't imagine that the hotel was anywhere near full. Breakfast was ok, and the hotel is quiet... More 

Helpful?
Thank eggestad
Karla C, Social Media Champion at Sheraton Ambassador, responded to this review

Dear Eggestad, I appreciate you taking the time to write about your recent stay. I do apologize that your stay did not meet your expectations. I will be sure to share your feedback with our housekeeping team so that they address these issues. I am also very sorry to hear that you couldn´t get another room, I will be sure... More 

Travelers are raving about these Monterrey hotels

Sao Paulo, SP
Level Contributor
5 reviews
1 of 5 stars Reviewed June 9, 2016 via mobile

This is not a Sheraton. No one answer the telephones, they lost my room service order and I stayed 1 hour waiting for nothing. And the day that delivered the room service took almost one hour. Very disappointing to see a Sheraton brand in such a hotel

Helpful?
Thank MPiquet65
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed June 8, 2016

The hotel in general was in bad shape, old dirty carpet, the bathroom door lock was all loosed out. I contacted front desk to report it, but the days that I spent in there it was never repaired. The night that I arrived the bathroom floor had some hair balls, disgusting. Bad shape, bad cleaning. All the front desk ladies... More 

Helpful?
Thank Andrés G
Miami Beach, Florida
Level Contributor
98 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed June 8, 2016

While the hotel has undergone a recent remodel, it features a few nice surprises while also showing its age. The rooms are nicely appointed and spacious with modern features. The lobby bar as been refreshed, but the building itself still looks tired and dark. The fitness center is decently-sized but all the equipment is well-worn. The hotel wifi works well... More 

Helpful?
Thank marclippy
Monterrey, Mexico
Level Contributor
63 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed April 23, 2016

The Sheraton brand is clearly and THANKFULLY finally being renovated by a distinctive SPG look and feel with a fresh and modern flair that is quite enjoyable. I agree with the reviewer that opined on the beds: veeery nice and relaxing. My room service dish was awesome also! They still have a ways to go but they've come lights years... More 

Helpful?
Thank John C
Queretaro, Mexico
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed April 14, 2016 via mobile

The place is lovely and renewed. There are a couple of details to no fixed in the rooms but lobby and working spaces are nice. The restaurant is definitely nice with a glass mural above. Unfortunately I visited as part of an event and Wi-Fi was unbearable, we couldn't connect but here and there.

Helpful?
Thank Els O
Monterrey, Mexico
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed March 24, 2016

I stayed for work, even that is on my same city, and I was really surprised because is newly renovated, super chic, really comfortable beds, awesome service of the staff, the food is really good, and we held an event in there and the food, service and times everything incredible.

Helpful?
Thank DenisseAW
Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Conference Facilities
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
In the heart of Monterrey, the Sheraton Ambassador Hotel offers a prime location for today's business traveler. Our friendly staff will put you at ease, recommending local restaurants and activities. You can even take care of a car rental onsite. 229 oversized guest rooms and suites with comfortable beds and bathrooms have everything you need to make your stay more enjoyable. Stay active with a health club as well as tennis and racquetball courts. Relax in our beautiful outdoor pool or solarium. Gather with friends or colleagues for dinner at our restaurant or a drink at our bar. All rooms now feature wireless High Speed Internet Access at a fee, HD LED TVs, and The Sheraton Sweet Sleeper™ Bed. Stay connected to friends and family with Link-at-Sheraton Experienced with Microsoft®, a connectivity hub in the heart of the lobby. A11 meeting rooms are available for meetings and conventions, offering a combined 10,200 square feet of space. Our Grand "Embajadores" is ready to welcome up to 750 people for whatever type of event you are planning. The Sheraton Ambassador Hotel is a great place for your next meeting or convention, offering stylish comfort and total convenience. ... more   less 

Additional Information about Sheraton Ambassador

Address: Avenida Hidalgo 310 Oriente | Zona Centro, Monterrey 64000, Mexico
Location: Mexico > Northern Mexico > Nuevo Leon > Monterrey
Price Range: $70 - $121 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Ambassador 4*
Number of rooms: 229
Reservation Options:
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Also Known As:
Sheraton Ambassador Hotel Monterrey
Sheraton Hotel Monterrey
Sheraton Monterrey
Monterrey Sheraton
Hotel Style:
#8 Luxury Hotel in Monterrey
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