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Hotel Ibis Juarez Consulado

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162 Reviews from our TripAdvisor Community

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Showing 68: English reviews
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Tolleson, Arizona
Reviewed 1 week ago

Review collected in partnership with Ibis Hotels
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Helpful?
Thank 692reynaldoc
Ricardo P, Manager at Hotel Ibis Juarez Consulado, responded to this review
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Cypress, Texas
Reviewed 4 weeks ago

Do not book at ibis !!! Hotel do not have A/C !smell very bad! Old towels ! Jessy the only that smile all times! The front desk smell bad! The elevator smell bad ! Very dirty! Bathroom very dirty! Do not have air conditioner!

Review collected in partnership with Ibis Hotels
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Helpful?
Thank rodsonc194
Ricardo P, Manager at Hotel Ibis Juarez Consulado, responded to this review

Dear guest, Thank you for offering your comments in regards to your stay. We are more than sorry for this past experience at our hotel. It is our main objective to offer a quality service to all of our guests so that they can have a confortable stay. We are already taking care of this issue. Please accept our deepest...

Las Vegas, Nevada
Reviewed November 20, 2016

Ibis juarez consulado is the best choice for the american consulate business location clean safe staff are friendly helpful best valué for your stay near everything related to the consulado good buffet nice bar

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Helpful?
Thank orionori
Ricardo P, Manager at Hotel Ibis Juarez Consulado, responded to this review

Dear guest, Thank you very much for your nice review on our hotel. We will be more than glad to share it with our staff, they will be thrilled I`m sure. We hope we can see you soon. Please feel welcome. Best regards,

Oxnard, California
Reviewed November 15, 2016 via mobile

I had a great stay. I really recommend this hotel. It is the cheapest and closest to everything regarding immigration process. Great service, great location and great buffet. MARIA AND JUANITA AT THE KITCHEN AND BUFFET ARE GREAT. I HIGHLY RECOMMEND IT

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Helpful?
1Thank henessy0734
Ricardo P, Manager at Hotel Ibis Juarez Consulado, responded to this review

Dear guest, We very much appreciate your comments regarding your stay at the ibis Juarez Consulado. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services....

Boca del Rio, Mexico
Reviewed October 13, 2016 via mobile

This hotel is located near to the important places in Cd Juarez (Tec de Monterrey, Consulate, Restaurants, Offices, etc). The staff is really helpful and friendly. The price is not that expensive and you can buy breakfast for a reasonable price (US $5). The rooms are minimalistic, but with all the basic needs, such as flat TV, A/C, comfortable mattres,...

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Helpful?
Thank mexcbeto
Ricardo P, Manager at Hotel Ibis Juarez Consulado, responded to this review

Dear Guest, We do appreciate your kind comments about our Hotel. Thank you for staying with us. We hope we have met your expectations. Sincerely,

Dexter, New Mexico
Reviewed July 26, 2016 via mobile

Stayed in hotel one night 1st time actually staying in Juarez. Service was good and room was good and comfortable even though was small I would definitely stay over again. Stayed out on the streets till 3:30am

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Helpful?
Thank Arturo C
Ricardo P, Manager at Hotel Ibis Juarez Consulado, responded to this review

Dear Arturo, Thank you for taking the time to write this review. We are more than glad that your stay with us has been pleasant. We look forward to seeing you soon. Regards,

Sacramento, California
Reviewed July 1, 2016 via mobile

I love this place!!!! Everyone is very friendly and prompt to satisfy your needs and/or concerns. Also, I have to emphasize the high level of cleanness and customer service that each member has.....this has been simply a GREAT experience!

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Helpful?
Thank yvela
Ricardo P, Manager at Hotel Ibis Juarez Consulado, responded to this review

Dear Guest, It is always a great experience when we achieve our main goal in the hotel, your satisfaction. We are more than thankful for your nice review. Our staff will be informed about your comments. I´m sure that they will be thrilled. Once again, thank you for staying with us. We look forward to your kind visit in a...

Reviewed June 12, 2016 via mobile

I read a lot of reviews and most of them were bad and, to be quite honest, I still don't get why. 1. People in the states always scare you that Juárez is insecure and that you'll get robed if you leave the area. Well let me tell you that Juárez it's not any more insecure than any other big...

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Helpful?
3Thank Eres Mi M
Ricardo P, General Manager at Hotel Ibis Juarez Consulado, responded to this review

Dear Guest thank you very much for your kindly feedback about our city and hotel, as you mentioned, Ciudad Juarez is turning into a nice city to visit and do business, about the service we are glad to realize everything was great in your stay, It would be a great pleasure to have you back in a near future........... Best...

Richmond, California
Reviewed May 31, 2016

Many people have written that the service in IBIS is not good. I think many people failed to see that your are in a third world country, and comparing services of this hotel to OTHER Mexican hotels, including to where you are, IBIS offers great service. Everything in my room worked fine (internet was slow though) and the services provided...

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Helpful?
Thank SummerTraveler67
Ricardo P, General Manager at Hotel Ibis Juarez Consulado, responded to this review

Dear Summer traveler we want to thank you by your feedback about our services, we always do our service based on the customer satisfaction, and we try to do our best effort on get it. Best regards

Tyler, Texas
Reviewed May 31, 2016

We stayed at the Ibis for consulate purposes for a week. Rooms are small, no breakfast buffet, pay for laundry service, food is over priced. I think hotels like this play on peoples fear of going out and offer all of these services in house. Don't be fooled GO OUT! The staff was friendly for the most part. If you...

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Helpful?
Thank Nelida P
Ricardo P, General Manager at Hotel Ibis Juarez Consulado, responded to this review
Google Translation

Estimada Nelida agradecemos mucho sus comentarios, nos son de gran utilidad para mejorar nuestro servicio, respecto a nuestros precios siempre...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Free Parking
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
The Ibis Juarez Consulado hotel is in the "Golden Zone," the city's main business and financial center, opposite private hospitals and the American Consulate. It is close to the main industrial parks and the bridges at the border with El Paso, Texas (USA). There are 140 rooms available for reservation, an Oopen Pasta & Grill restaurant and a bar with a 24/7 snack service. Free Internet access for your business or leisure trip, parking and facilities for guests with reduced mobility. ... more   less 

Additional Information about Hotel Ibis Juarez Consulado

Address: Prol. Ramon R. Lara 8930-3 | Av. De la Victoria. P. Senecu, Ciudad Juarez 32500, Mexico
Location: Mexico > Northern Mexico > Chihuahua > Ciudad Juarez
Price Range: $42 - $80 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Ibis Juarez Consulado 3*
Number of rooms: 36
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Questions & Answers

Here's what travelers have asked, with answers from Hotel Ibis Juarez Consulado staff and other travelers.
24 questions
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Questions? Get answers from Hotel Ibis Juarez Consulado staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Do not book! Very bad ! ”
 of 5 bubbles rodsonc194, 4 weeks ago | Read review
“All rooms seem to be good.”
  • The front road to the hotel.
  • See the white canopies? The American Consulate is right behind them.
 of 5 bubbles SummerTraveler67, May 31, 2016 | Read review
“WiFi is only available in the lobby. Bring a COPY of your RESERVATION upon check-in as the receptionists try to take advantage of you.”
 of 5 bubbles bellabookworm8x8, Oct 19, 2015 | Read review
“Some broken hangers and lights not functioning. Need to pay more attention to small details in the rooms.”
 of 5 bubbles filem0nc, Aug 1, 2014 | Read review
“The 7th floor was better than the 3rd they are quieter.”
  • Counter
  • Bathroom
  • From 7th floor
  • From room 756
  • Dirty sheets
  • Room
  • Television
 of 5 bubbles JudithZ_13, May 8, 2014 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question