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Krystal Urban

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60 Reviews from our TripAdvisor Community

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Showing 12: English reviews
Level Contributor
7 reviews
3 hotel reviews
5 of 5 stars Reviewed June 6, 2016

We stayed a few extra nights because my boys loved it so much. The general manager was very attentive even to my dogs that were not actually staying with us on our trip. Only thing is microwaves were a little outdated and fridge did not cool.

Helpful?
Thank Cynthia C
Management response:

Dear Cynthia we are glad that you have had a nice experience with us. Thank you for your review. We are working day by day to make our guest confortable in every stay. Have a great day! Sincerely yours Krystal Urban Hotel Staff More 

Chihuahua, Mexico
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed April 23, 2016

The service is excellent, the wi-fi is free and gets all points on the hotel, if your goal is to get near the american border, it is 5 minutes away. A lot of things are near, including a US cosulate, a museum, a park, and a mall. Every room has a refrigerator, a microwave, a bathroom, a closet, a table... More 

Helpful?
Thank chihuahuan
Management response:

Dear Chihuahuan we are glad that you have had a nice experience with us. Thank you for your review. We are working day by day to make our guest confortable in every stay. Have a great day! Sincerely yours Krystal Urban Hotel Staff More 

Grand Blanc, Michigan
1 review
2 of 5 stars Reviewed April 4, 2016

I'm sure when new this place was great!, but the over all installations required a lot of care, there are no section on the carpets without stains, or is damaged, bed sheet seems like they were not changed before me. I've found hair on sheets and stains. The comforter quite damaged, pulled strings and old stains. If you need an... More 

Helpful?
Thank Ricardo M
Management response:

Dear Ricardo M. We are sorry for the troubles and thank you for your observations. We are working day by day to make our guest confortable in every stay. Have nice day! Sincerely yours , GM More 

Travelers are raving about these Ciudad Juarez hotels

San Diego, CA
Level Contributor
129 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
3 of 5 stars Reviewed July 22, 2015

The location is good for US consulate appointments, the big park across the street is a nice walk, a museum is also across the street. But... I booked via Expedia and the price looked great, but once was there wanted to leave, unfortunately they charge upfront when you check in. The pool is indoor and appeared dirty, the hot tub/jacuzzi... More 

Helpful?
Thank Eduardo_TJ
Portland, Oregon
Level Contributor
4 reviews
3 hotel reviews
2 of 5 stars Reviewed June 15, 2015 via mobile

We stayed here because all the other hotels were sold out. The price was good but everywhere I looked there were stains... On the carpet, on the sheets & on the towels. Staff was nice enough and put some food I had in the fridge for me, as there are no fridges in the rooms. The lamps in the room... More 

Helpful?
Thank Swkjv
Brownsville, Vermont
1 review
2 of 5 stars Reviewed June 5, 2015

This hotel looks very nice from the outside the lobby area too but once we got to our floor I was so disappointed. We stepped out of the elevator and we could see the carpet looked old and very dirty, but I was still optimistic about the room. When we enter our room I was so disappointed. Te carpet super... More 

Helpful?
Thank Liz V
Alto, New Mexico
Level Contributor
66 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
2 of 5 stars Reviewed May 3, 2015

There was mold,dirt and black crud everywhere in the bathroom, a broken light feature did not work ,while another light had to be turned off by unscrewing the bulb .The shuttle advertized on request was not available when we needed it, no coffee in the room, nor was it available at 6:30 am at the restaurant when breakfast was supposed... More 

Helpful?
Thank josemonterr
1 review
2 of 5 stars Reviewed February 22, 2015

I wanted to get closer to where I was working so a person recommended this. I was perfectly happy at the Lucerna but it was too far away so I booked for 6 nights through Kystal Online Site. I travel a lot and have a sixth sense that told me this was not going to be a nice stay. Although... More 

Helpful?
Thank MOS O
Chelem, Mexico
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed June 15, 2014

Arrived here after staying 11 hours! at the border trying to nationalize our car. What a welcome relieve as the sun had went down and we were getting very nervous, traveling with a 12 ft. trailer and 2 young kids. There are other nearby hotels, but this one was the easiest to pull into and park (right on the corner).... More 

Helpful?
Thank MexicoTraveller1
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed August 17, 2013 via mobile

The only good thing about this hotel is the service all so friendly always happy to attend you. The lobby looks great but the rest of the hotel Definitely needs to be renovated, pool is inside but small water was warm but needs so much work tiles are missing, the jacuzzi the water seemed to dirty and when they turn... More 

Helpful?
1 Thank melsanti
Questions? Get answers from hotel staff and past guests. Ask a question

49 photos of this hotel

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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Free Parking
  • Restaurant
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Meeting Rooms
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Krystal Urban

Address: Av Tecnologico 3750 | Colonia Partido Iglesias, Ciudad Juarez 32600, Mexico
Location: Mexico > Northern Mexico > Chihuahua > Ciudad Juarez
Price Range: $59 - $100 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Krystal Urban 3*
Number of rooms: 120
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Also Known As:
Hilton Ciudad Juarez
Ciudad Juarez Hilton
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