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Hotel Lucerna Ciudad Juarez

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Hotel Lucerna Ciudad Juarez
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81 Reviews from our TripAdvisor Community

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Showing 43: English reviews
El Paso, Texas
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed June 16, 2016

A beautiful Old hotel getting a face lift but NO excuse for hall ways smelling extremely OLD and MOLDY. In room no complimentary shampoo, conditioner, Lotion. Towels...HORRIBLE 2 Towels extremely frayed ends and DINGY white. Ice bucket stained and dirty & NO ICE machine on location. Had to call front desk 3 times before they brought up a couple classes... More 

Helpful?
1 Thank leticia O
Level Contributor
4 reviews
3 of 5 stars Reviewed May 4, 2016

We arrived at Lucerna on Monday April 25th we stayed here until April 27th 2016. We choose Lucerna because we've stayed at the Tijuana and Mexicali locations before and we have always had a great experience. The breakfast buffet could of offer a bit better choice of food it was the same food every day. No pancakes, waffles's station not... More 

Helpful?
Thank Alex B
Bangalore
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed April 12, 2016 via mobile

Though I stayed here in October 2014.memories are still fresh! Airy lobby, beautiful pool and a nice sun basked restaurant which serves some. Real good food! The service is Good! Not worthy are the bell boys who go the extra mile to help you out. One accompanied me to shops nearby in my quest for a Sim card My 2... More 

Helpful?
Thank Ajay A
Milwaukee, Wisconsin
Level Contributor
30 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed April 10, 2016

When I stayed at the Fiesta Inn, just one block away, I stumbled into the lobby of Lucerna and fell in love with the amazing swimming pool. Wow, was I a sucker! This is my second trip to Juarez and I booked my entire team into Lucerna. It was an awful hotel. The restaurant took over an hour to serve... More 

Helpful?
1 Thank Meritage111
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 9, 2016

Really impressed with this hotel. Clean, comfortable, secure. Staff very accommodating. My vehicle was safe. Enjoyed a delicious breakfast on Saturday morning (good variety of foods). Bed & pillows were comfy-got a good nights rest. We will definitely stay here again.

Helpful?
1 Thank Reynaldo R
Odessa, Texas
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 8, 2016 via mobile

The best hotel in Juarez. This hotel attends to all your needs along with the staff being very polite and courteous. I never stay any where else. The dining is exquisite with the bar as well. The pool area is very clean and always inviting when looking down from one of the many spacious rooms.

Helpful?
1 Thank James B
Mexicali, Mexico
Level Contributor
212 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 stars Reviewed February 19, 2016

This is a well known hotel chain in northwest Mexico, this was our first time here. Hotel looks good but can be better, decor is dated. Service excellent as in all Lucerna hotels. had a good nite sleep even though our room was on the first floor.

Helpful?
1 Thank karla014
Level Contributor
77 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed January 3, 2016

I have family in Cuidad Juarez and have been staying here for over 15 years. Staff and service has always been exceptional. The staff is very accommodating and the breakfast is awesome. Although, they do need an update, its been exactly the same for over 15 years. During our stay 1 elevator was out of service while the other one... More 

Helpful?
1 Thank Manuel G
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed December 26, 2015 via mobile

So we got there around 4 in the morning the Bell hop was great and got the door and brought us up our bags. The room was decent. The beds are on the firm side. The room was clean. The WiFi is free which is a plus when you coming over the border. Given the time we made it to... More 

Helpful?
1 Thank Sony F
Houston, Texas
Level Contributor
33 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed November 11, 2015

I come to Juarez on business a few times a year and have stayed at the Hampton here as well. I have to give Lucerna a hands down thumbs up. The rooms are a nice size with the standard amenities you find in a Holiday Inn or Hyatt Place. The staff is very nice - Oscar the bellboy is awesome!... More 

Helpful?
2 Thank Trina M
Maritza M, Director Comercial at Hotel Lucerna Ciudad Juarez, responded to this review

Thank you , we hope see you soon. regards More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
  • Free Parking
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Room Service
  • Dry Cleaning
  • Business Center with Internet Access
  • Free Parking
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
  • Babysitting

Additional Information about Hotel Lucerna Ciudad Juarez

Address: Paseo Triunfo de la Republica #3976 | Partido Escobedo, Ciudad Juarez 32200, Mexico
Location: Mexico > Northern Mexico > Chihuahua > Ciudad Juarez
Price Range: $78 - $98 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Lucerna Ciudad Juarez 4*
Number of rooms: 138
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Also Known As:
Lucerna Hotel Ciudad Juarez
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