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iStay Hotel Ciudad Juarez

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iStay Hotel Ciudad Juarez
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252 Reviews from our TripAdvisor Community

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Showing 35: English reviews
Greeley, Colorado
Reviewed 2 days ago NEW

This would be around the 9th or 10th time in a couple of years that I've been here. Everything was meh. The worst part of the entire room was the tub was disgusting. It was full of hair and when I went to check out, I told the young girl about it and she apologized. That's it. :)

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Helpful?
Thank mario9193
VMES, General Manager at iStay Hotel Ciudad Juarez, responded to this review

Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

Southwest Harbor, Maine
Reviewed 3 weeks ago via mobile

Great hotel clean rooms comfortable beds. If you ever come to Juarez this is the place to stay. Very affordable and 10 minutes from the US border. Food in Mexico is wonderful don't forget and try those hole in walls places to eat. over all great experience.

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Helpful?
Thank lastenia b
VMES, General Manager at iStay Hotel Ciudad Juarez, responded to this review

We are pleased to know that you enjoy our facilities . We hope to return soon will be a pleasure to welcome you again.

Douglasville
Reviewed October 2, 2016

I had a very good experience! The service was great, I cannot review food because I did not try it but a lot of the guests had the breakfast every day so I guess is good. The room was very clean, there is no microwave or fridge so take that to account.

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Helpful?
Thank Ulises G
VMES, General Manager at iStay Hotel Ciudad Juarez, responded to this review

Thank you very much for your opinion about our hotel. We are pleased that enjoyed your accommodation with us . It is something that our staff is proud , and we value your opinion . We hope you visit us again.

Reviewed September 29, 2016

Pros: Good location, I like the patio, the indoor pool, rooms are fine, they have a door to go to the next Sambors store where you can have a drink at the bar, restaurant, personal, and they have an acceptable customer service Cons: No check in before 3:00 PM, even if they have rooms available, we asked if we can...

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Helpful?
Thank Salvatore F
VMES, General Manager at iStay Hotel Ciudad Juarez, responded to this review

We are pleased to know that you enjoyed our facilities. We are currently working to make enhancements to deliver a more comfortable stay for all of our guests. We hope you return soon will be a pleasure to welcome you again.

San Elizario
Reviewed September 27, 2016

Went to juarez for the weekend with my wife and we couldn't have chosen a better hotel than iStay. I was very pleased with the service and quality and look forward to staying there again in the future.

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Helpful?
Thank Elsanchez915
VMES, General Manager at iStay Hotel Ciudad Juarez, responded to this review

Thank you very much for your opinion about our hotel. We are pleased that enjoyed your accommodation with us . It is something that our staff is proud , and we value your opinion . We hope you visit us again.

Accrington, England, United Kingdom
Reviewed September 19, 2016 via mobile

Hotels are funny places. You either love em or hate em. Example hotel we stayed in in Mexico City got rave reviews yet we were not impressed. By comparison...this hotel Istay....was a little cheaper and Oh so much better. Stayed for 5 nights. Nice big room 2 double beds....comfy and clean. Small balcony with view onto pool area. Cleaned to...

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Helpful?
Thank Andrea A
VMES, General Manager at iStay Hotel Ciudad Juarez, responded to this review

Thank you very much for your opinion about our hotel. We are pleased that enjoyed your accommodation with us . It is something that our staff is proud , and we value your opinion . We hope you visit us again.

El Paso
Reviewed September 7, 2016

the late checkout is costly!!! not like other hotels that a late checkout is until 3pm. that's the only thing I had a problem because we usually arrive late a check in's. So In the future I would appreciate if you can have a late checkout without the expense. Thank you.

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Helpful?
Thank gilelpaso
VMES, General Manager at iStay Hotel Ciudad Juarez, responded to this review

We are pleased to know that you enjoyed our facilities. We are currently working to make enhancements to deliver a more comfortable stay for all of our guests. We hope you return soon will be a pleasure to welcome you again.

Monterrey, Mexico
Reviewed August 17, 2016

My plans were to fly back on the same day, but thanks to Aeromexico I had to stay overnight in Ciudad Juarez. The airline people sent me to this hotel and I was expecting the worst. I had never before stayed in an “iStay” property but my idea of the brand was that they were very basic. When I got...

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1Thank Javo73
VMES, General Manager at iStay Hotel Ciudad Juarez, responded to this review

Thank you very much for your opinion about our hotel. We are pleased that enjoyed your accommodation with us . It is something that our staff is proud , and we value your opinion . We hope you visit us again.

Cajeme
Reviewed August 2, 2016

I go to this hotel very often and it is great for business trips, I've had some issues with the AC some times but it was always fixed by the time I went to bed. The breakfast is good and you have access to Samborns thru the hotel which is nice. The location is very good. Staff has always been...

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Helpful?
Thank martin m
VMES, General Manager at iStay Hotel Ciudad Juarez, responded to this review

Thank you very much for your opinion about our hotel. We are pleased that enjoyed your accommodation with us . It is something that our staff is proud , and we value your opinion . We hope you visit us again.

Reviewed July 28, 2016 via mobile

I booked this hotel without knowing how it is going to be but for my surprise it was really good room was big and clean and i went to ciudad juarez when it was really hot but room was pretty cold and breakfast at the hotel not to bad specially if you consider that is just like $5 dollars per...

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Helpful?
Thank marco-a-cruz
VMES, General Manager at iStay Hotel Ciudad Juarez, responded to this review

Thank you very much for your opinion about our hotel. We are pleased that enjoyed your accommodation with us . It is something that our staff is proud , and we value your opinion . We hope you visit us again.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
Room types
  • Family Rooms
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Center with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
The iStay Hotel Ciudad Juarez is located in the city's best shopping and business district, just a few minutes from the El Paso International Airport and just ten minutes from the International Bridge.Enjoy the comfort of our facilites while you take care of business. To makes it easier your submit iStay Hotel Ciudad Juarez is located just 6 miles fromt the American Consulate (15 minutes by car). We are just at 20 minutes from the Ciudad Juarez Airport and 5 minutes from the Delphi Technical Center.You can find a wide variety of activities and entertainment from movie, theatres and restaurants to nightclubs, bars and more in front of the iStay Hotel Ciudad Juarez.Our hotel offers high-speed internet access in rooms and wireless internet in public areas. ... more   less 

Additional Information about iStay Hotel Ciudad Juarez

Address: Avenida Paseo Triunfo de La Republica 3745 | Colonia Circuito Pronaf, Ciudad Juarez 32310, Mexico (Formerly Holiday Inn Express)
Location: Mexico > Northern Mexico > Chihuahua > Ciudad Juarez
Price Range: $37 - $51 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — iStay Hotel Ciudad Juarez 2.5*
Number of rooms: 147
Reservation Options:
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Also Known As:
Holiday Inn Express Ciudad Juarez Hotel Ciudad Juarez
Holiday Inn Ciudad Juarez
Ciudad Juarez Holiday Inn
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Questions & Answers

Here's what travelers have asked, with answers from iStay Hotel Ciudad Juarez staff and other travelers.
4 questions
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Questions? Get answers from iStay Hotel Ciudad Juarez staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Not in the back, view to the pool”
 of 5 bubbles 77salvatoref, Sep 29, 2016 | Read review
“Use the top floors which are the quiter, avoid first floor even worse if they are on the pool side.”
 of 5 bubbles martinmM1761SR, Aug 2, 2016 | Read review
“Rooms away from the pool are quit!”
 of 5 bubbles leticiaO_12, Jun 16, 2016 | Read review
“Check in BEFORE 6 p.m. or they will screw you out of a room.”
 of 5 bubbles mario9193, May 29, 2016 | Read review
“1st Floor is quieter and it's easy to run around.”
 of 5 bubbles mario9193, Dec 21, 2015 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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