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iStay Hotel Ciudad Juarez

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iStay Hotel Ciudad Juarez
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206 Reviews from our TripAdvisor Community

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Showing 30: English reviews
Accrington, England, United Kingdom
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

Hotels are funny places. You either love em or hate em. Example hotel we stayed in in Mexico City got rave reviews yet we were not impressed. By comparison...this hotel Istay....was a little cheaper and Oh so much better. Stayed for 5 nights. Nice big room 2 double beds....comfy and clean. Small balcony with view onto pool area. Cleaned to... More 

Helpful?
Thank Andrea A
VMES, General Manager at iStay Hotel Ciudad Juarez, responded to this review

Thank you very much for your opinion about our hotel. We are pleased that enjoyed your accommodation with us . It is something that our staff is proud , and we value your opinion . We hope you visit us again. More 

El Paso
1 review
4 of 5 stars Reviewed 2 weeks ago

the late checkout is costly!!! not like other hotels that a late checkout is until 3pm. that's the only thing I had a problem because we usually arrive late a check in's. So In the future I would appreciate if you can have a late checkout without the expense. Thank you.

Review collected in partnership with this hotel

Helpful?
Thank gilelpaso
VMES, General Manager at iStay Hotel Ciudad Juarez, responded to this review

We are pleased to know that you enjoyed our facilities. We are currently working to make enhancements to deliver a more comfortable stay for all of our guests. We hope you return soon will be a pleasure to welcome you again. More 

Monterrey, Mexico
Level Contributor
168 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed August 17, 2016

My plans were to fly back on the same day, but thanks to Aeromexico I had to stay overnight in Ciudad Juarez. The airline people sent me to this hotel and I was expecting the worst. I had never before stayed in an “iStay” property but my idea of the brand was that they were very basic. When I got... More 

Helpful?
1 Thank Javo73
VMES, General Manager at iStay Hotel Ciudad Juarez, responded to this review

Thank you very much for your opinion about our hotel. We are pleased that enjoyed your accommodation with us . It is something that our staff is proud , and we value your opinion . We hope you visit us again. More 

Cajeme
Level Contributor
9 reviews
4 hotel reviews
4 of 5 stars Reviewed August 2, 2016

I go to this hotel very often and it is great for business trips, I've had some issues with the AC some times but it was always fixed by the time I went to bed. The breakfast is good and you have access to Samborns thru the hotel which is nice. The location is very good. Staff has always been... More 

Helpful?
Thank martin m
VMES, General Manager at iStay Hotel Ciudad Juarez, responded to this review

Thank you very much for your opinion about our hotel. We are pleased that enjoyed your accommodation with us . It is something that our staff is proud , and we value your opinion . We hope you visit us again. More 

Level Contributor
14 reviews
5 of 5 stars Reviewed July 28, 2016 via mobile

I booked this hotel without knowing how it is going to be but for my surprise it was really good room was big and clean and i went to ciudad juarez when it was really hot but room was pretty cold and breakfast at the hotel not to bad specially if you consider that is just like $5 dollars per... More 

Helpful?
Thank marco-a-cruz
VMES, General Manager at iStay Hotel Ciudad Juarez, responded to this review

Thank you very much for your opinion about our hotel. We are pleased that enjoyed your accommodation with us . It is something that our staff is proud , and we value your opinion . We hope you visit us again. More 

Level Contributor
4 reviews
2 of 5 stars Reviewed July 17, 2016 via mobile

Its a beautiful place.But i never tought that people there were so unfriendly and seemed very stuck up.Their very short with you. Or they expect you ro say something first before they do. And for me being thousands of miles away from home it doesn't help. And the 3 days i stayed there the Wi-Fi connection was very poor. I... More 

Helpful?
Thank judith f
VMES, General Manager at iStay Hotel Ciudad Juarez, responded to this review

Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. More 

El Paso
1 review
4 of 5 stars Reviewed July 12, 2016

Only stayed one night, used room for a comfortable night sleep and shower facilities. Hotel was very clean, centrally located, very attractive, great parking facilities with security. My wife and I enjoyed it.

Review collected in partnership with this hotel

Helpful?
Thank HME1657
VMES, General Manager at iStay Hotel Ciudad Juarez, responded to this review

We are pleased to know that you enjoy our facilities . We hope to return soon will be a pleasure to welcome you again. More 

Texas
1 review
3 of 5 stars Reviewed July 7, 2016

Finally they gave us a room. But we were disappointed. Grateful because at the end they resolved the issue. I like the hotel but now we are afraid to book there. If they work with price line they should stand by their word.

Review collected in partnership with this hotel

Helpful?
Thank alejandromW9465AI
VMES, General Manager at iStay Hotel Ciudad Juarez, responded to this review

Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. More 

El Paso
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed July 6, 2016

Overall the hotel is clean, the rooms are ample and comfortable. The breakfast buffet is fairly simple more of a continental breakfast. The swimming pool is way to small and not enough tables and chairs to be sit.I personally will not be using this hotel again.

Review collected in partnership with this hotel

Helpful?
Thank Rene M
VMES, General Manager at iStay Hotel Ciudad Juarez, responded to this review

Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. More 

Pereh Amoy
1 review
3 of 5 stars Reviewed June 28, 2016

the rooms are clean and the hotel is beautiful, the front desk was very slow and did not have any communication with their housekeeping. made me wait 4 hours for a room that was already available,but they didnt check into the system. si se van a quedar aqui, nadamas pregunte si esta listo su cuarto porque los hacen esperar mucho.... More 

Review collected in partnership with this hotel

Helpful?
Thank anibalg794
VMES, General Manager at iStay Hotel Ciudad Juarez, responded to this review
Google Translation

Gracias por hacérnoslo saber. Lamentamos las molestias que sufrió durante su alojamiento ya que no eso no representa nuestros estándares... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
The iStay Hotel Ciudad Juarez is located in the city's best shopping and business district, just a few minutes from the El Paso International Airport and just ten minutes from the International Bridge.Enjoy the comfort of our facilites while you take care of business. To makes it easier your submit iStay Hotel Ciudad Juarez is located just 6 miles fromt the American Consulate (15 minutes by car). We are just at 20 minutes from the Ciudad Juarez Airport and 5 minutes from the Delphi Technical Center.You can find a wide variety of activities and entertainment from movie, theatres and restaurants to nightclubs, bars and more in front of the iStay Hotel Ciudad Juarez.Our hotel offers high-speed internet access in rooms and wireless internet in public areas. ... more   less 

Additional Information about iStay Hotel Ciudad Juarez

Address: Avenida Paseo Triunfo de La Republica 3745 | Colonia Circuito Pronaf, Ciudad Juarez 32310, Mexico (Formerly Holiday Inn Express)
Location: Mexico > Northern Mexico > Chihuahua > Ciudad Juarez
Price Range: $44 - $59 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — iStay Hotel Ciudad Juarez 2.5*
Number of rooms: 147
Reservation Options:
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Also Known As:
Holiday Inn Express Ciudad Juarez Hotel Ciudad Juarez
Holiday Inn Ciudad Juarez
Ciudad Juarez Holiday Inn
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