I'm an avid traveler. I love staying in small boutique hotels to get the charm and personalize care they often provide. I was told by several people in the town that Guaycura was the best around so I was excited to stay there with some girlfriends for a quick getaway. We checked in and were very excited when we entered our room. The charm is definitely all throughout the facility. But after settling in we realized our toilet was leaking -- the hose connected to the wall was directly leaking all over the ground. I turned the water off and alerted the front desk. While we spoke decent spanish, they clearly didn't understand and simply wiped up the floor and didn't do anything to fix the real problem. Perhaps it was the o-ring or something related to the hoses, but the next we had a big problem. We honestly assumed the issue was handled (or they would have traded us into another room as the hotel wasn't full), but we left early for a day of yoga and the beach and returned late that evening to 3 inches of water in our room. It was utterly disgusting. All of our luggage, clothes, make up, etc were destroyed. Again we alerted the concierge and while he helped us move rooms (with a "master key" he simply gave us for the night...) he also told us he would send someone early in the morning to help us dry our clothes and that never happened. In the morning when we checked out we were told we would be comped a night and when I got upset saying this could have all been avoided had they originally fixed the problem she said she would talk to her manager and email me back. That was 1 week ago and no email, no phone call, no response to any of my emails. They also charged me for both nights. Our trip was ruined with this boutique hotel. I had to travel back to the US with soaking wet luggage, clothes and I ended up throwing it all away because it was covered in mold. Plus I now have to deal with this charge on my credit card that shouldn't be there and no one is fixing.This is absolutely not how a well reviewed, high ranked hotel should run. Very disappointing. Take this as a warning because they clearly don't care about service and hospitality. Consider the alternative options: Hotel San Cristobal, Villa Santa Cruz or Pasadero. SIDE NOTE: We also paid the extra money for access to the beach club. This was half the reason we wanted to stay at the Guaycura. Upon check in we booked 2 massages and wanted to spend the day there (it would have been 3, but they only normally had 2 massage techs). When we arrived at opening hours, we first attempted to book a beach cabana (500 pesos). We wanted to stay at the cabana for the day but since we had one person alone during the massage we would wait by the pool first. They told us we couldn't do both of these options. We decided to just wait by the pool. We requested towels and an umbrella and no one brought us anything. We asked about our massages and were told only one massage person was there currently - which upset us as we already had to drop 1 desired massage due to timing. We waited 45 minutes to be offered a towel or drink while several families around us getting towels, drinks, and food. We got extremely upset and finally someone came to tell us our massages were ready - 2 people had apparently arrived. We informed them of how upset we were and ended up cancelling. We felt mistreated, ignored, and treated like "gringos" while the locals were given basic hospitality. We had planned on spending a day of indulging with massages ($120USD/person), drinks, food, extra cabanas, and solid money to be spent but we were treated horribly.…
In town for a wedding, I opted to stick around and not go to Los Cabos and instead experience a small MX town atmostphere. I chose this boutique property and it did not disappoint. Fantastic. Beautifully appointed, filled with art and other artifacts, this hotel is quiet, offers good food and has a staff who provides exceptional service. The hotel owns the El Faro Beach Club (10 minutes away by cab) - providing an great beachside / pool experience. Will be back soon!
BEWARE!!! This is the worst property in Mexico! Their cancelation policy are absurd!!!! They are a trick, with or without insurance! EVEN IN PANDEMIC SITUATION IT IS NON REFUNDABLE. (OVER 30 DAYS IN ADVANCE) All of the staff is rude and incompetent. Todos Santos has many better options in hotels, look for other options. I have proof to backup everything i am saying in the review
We loved this hotel partly because it is a restored historic building. The rooms are tastefully decorated and very comfortable. The staff are very welcoming and attentive. The Sky Deck on the terrace has spectacular sunset views and amazing drinks. Two exclusive properties, El Faro beach club and El Mirador restaurant which are a part of this hotel are just a 10 minute drive. The hotel is conveniently located, just off the main plaza with many interesting shops and restaurants.
This hotel exceeded our expectations… by MUCH!!! Super clean! Staff is very attentive and nice! The rooms are impeccable! The restaurant downstairs is great for breakfast- and very affordable! The staff is always there and available when you need them. The Faro Beach Club is a HUGE PLUS! Hotel location is the best! We can’t wait to stay here Gin!!