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Palacio Azteca Hotel

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Palacio Azteca Hotel
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163 Reviews from our TripAdvisor Community

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Showing 102: English reviews
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 days ago NEW

please pay more and go stay another hotel.i stayed there 3 weeks ago dame bathroom was so nasty i couldn't even use it broken ceilings in hallway don't get fooled with the pic. specially the location sucks back of the hotel is main street noise.

Helpful?
1 Thank haykushik
Alex M, Gerente at Palacio Azteca Hotel, responded to this review

Dear Guest: We appreciate your staying in our facilities, and we are very sorry to hear about your bad experience but we are even more sorry you did not let us know your concerns while you staying, if we would have known we surely would have found a way to make you feel more comfortable. Regarding your comments about the... More 

Level Contributor
1 review
5 of 5 stars Reviewed July 25, 2016 via mobile

Nice place to have fun and relax with family. The staff is really friendly and professional Rooms are clean, pool is clean, Live music at the bar. Hotel has good food but the buffet on Sunday's the food is amazing! Family environment. They offer the fast line pass. Best street tacos exit block @ Esteban cantu & gob Ibarra

Helpful?
Thank Fernando N
Alex M, Gerente at Palacio Azteca Hotel, responded to this review

Dear Guest, Thank you very much for your comments, it is our pleasure to provide comfortable and efficient services. We hope to see you soon again between us. On behalf of all the staff working at Hotel Palacio Azteca I say you thanks very much. Sincerely, Alex Montes Manager More 

Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 18, 2016 via mobile

This will be my second time staying at this hotel. The room was decent and the bed was comfortable. A couple things I disliked about my room was the toilet leaked and the shower ceilings were a bit moldy. Some of the bathroom furnishings were a bit rusted. Overall a average hotel to stay at. I would not mind booking... More 

Helpful?
Thank Alfredo R
Alex M, Gerente at Palacio Azteca Hotel, responded to this review

Dear Guest, Thank you very much for your opinion, we appreciate the objectivity with which it is expressed and we want to share with you, and with those who read us as well, that we have just begun a process of renovation in the hotel and we will include rooms, little by little, in order to continuing providing the service... More 

Norwalk, California
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed July 18, 2016 via mobile

Be careful with front desk, will over charge for rooms. Make sure you get all your receipts. I asked for mine upon checking out, only to find out I was over charged by $40. Spoke to management, which really did nothing. Rooms are nice, valet people are cool. Hotel staff is terrible.

Helpful?
2 Thank jl90650
Alex M, Gerente at Palacio Azteca Hotel, responded to this review

Dear Guest, I remember perfectly happened and the response and attention that was provided, you paid the difference between single rooms booked and double rooms that requested in your check in at the hotel. We regret the lack of sincerity on his part. Best regards, Alex Montes Manager. More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed July 11, 2016 via mobile

Do not cone here if you want to relax and enjoy the pool. Frida, Saturday and Sunday they have birthday parties baby showers etc., the pool is occupied to the max with children. You literally can't swim until maybe after 7pm. I don't think this is fair to the hotel guests! Also our key cards kept deactivating. Every time we... More 

Helpful?
2 Thank Brenda R
Mexico City
Level Contributor
60 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 stars Reviewed June 18, 2016 via mobile

I have just stayed from 14 to 17 My room was the 321 Nice room, very clean... Beds very soft for me. Bathroom good but showing its age. Breakfast , room service, laundry, and bar... Good with great prices. My only negative opinión is that as I have read before in tripadvisor.. Its true ... Front desk guys... And ladies...Seem... More 

Helpful?
1 Thank willmexicocity
Alex M, Gerente at Palacio Azteca Hotel, responded to this review

Dear Guest, We welcome your comments and strengthen the standard of quality in customer care, but our colleagues are certainly efficient can improve more. I hope see us again soon! Regards! Alex Montes Manager More 

2 reviews
5 of 5 stars Reviewed June 15, 2016 via mobile

EXCELLENT!!! Customer service Clean rooms breakfast buffet was excellent really recommend it. Love that they have customers fast line passes it saves you time to cross the border you have to ask for them...The only thing I didn't like was that the WiFi wasn't working but overall I am really satisfied with this Hotel that is family friendly.

Helpful?
Thank Pearl M
Alex M, Gerente at Palacio Azteca Hotel, responded to this review

Dear Guest, On behalf of all the staff who work at Palacio Azteca Hotel I appreciate your comments and we invite you to check back soon to Tijuana and stay with us. Sincerely, Alex Montes Manager More 

Auburn, California
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed June 5, 2016 via mobile

I was very satisfied with the accommodations here. I didn't spend a lot of time on the hotel grounds, but the room was clean and spacious, which is all I need. It's in a relatively safe area of the city, although if you're strictly looking for a hotel based on location, look at the Tijuana Grand Hotel or the Marriott.... More 

Helpful?
1 Thank Derek R
Alex M, Gerente at Palacio Azteca Hotel, responded to this review

Dear Guest, We greatly appreciate your comments and we will be glad to welcome you back again, hopefully very soon. Yes, indeed, Tijuana offers a wide variety of hotels that are perfectly located in the areas of greatest demand. On behalf of all of those who work at Hotel Palacio Azteca I greet you and I extend you the invitation... More 

2 reviews
1 of 5 stars Reviewed May 31, 2016 via mobile

We booked in advance and were asignes a room next to exremely loud people we called reception but they did nothing about it we could not sleep at all there were kids running and yelling I do not recomend this place

Helpful?
Thank Rodolfo C
Alex M, Gerente at Palacio Azteca Hotel, responded to this review

We are very sorry about the situation that took place during your stay at our hotel. The clerk at the front desk was new and did not manage the situation properly. We are taking your comments very seriously and as a result, we are changing our policy and procedure. If you are coming to Tijuana again, please make your reservation... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Meeting Rooms
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
  • Babysitting

Additional Information about Palacio Azteca Hotel

Address: Boulevard Cuauhtemoc sur Oriente 213 | Col. Davila, Tijuana 22044, Mexico
Location: Mexico > Baja California > Baja California Norte > Tijuana
Price Range: $65 - $78 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Palacio Azteca Hotel 3.5*
Number of rooms: 201
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