This is a 4 star business class hotel in Tijuana. It had a nice swimming pool and sundeck area, an executive level with a dining room, complementary drinks and a big restaurant with really quite nice food. Service was great and most of the staff spoke English. There was a big shopping center and movie theater within walking distance along with a number of restaurants. We walked after dark and except for crazy traffic felt perfectly safe. For longer trips they had a complementary shuttle service especially to and from the weight loss clinics. Weight loss surgery is big in Tijuana and I would say there were always 15 or 20 patients with their partners in the hotel. They have a special menu for weight loss people almost all of whom were from the US or Canada. As a tourist I would look elsewhere but for surgery or business this is a nice hotel.…
This is the best place in Tijuana, from Las Vegas Nevada we know great service. Top of the line from the drive up to the check in. The restaurant awesome service. Rooms are clean and comfortable, the bar great to watch football and have cocktails
We have stayed here before so this is a bitter moment. I had other reservations for this place but ended up cancelling moving them to Fairfield Inn in the same City. First, we parking in their parking structure went all the way to the top to avoid getting hit. Well, the elevator was broken. When we made it to the bottom I asked the parking attendant why the elevator wasn’t working and her nonchalant unapologetic response was “it’s been like that” and “I don’t know why”. Second, I vented with one of the staff that opens the door. I said, why don’t your elevator working, I had to carry all this from the top floor. His response was “you should’ve stopped here first” which didn’t sit well with me. In addition, I called ahead of time to verify the pool was heated. The front desk told me That the pool was in fact heated to 80 degrees. I changed my kids into their swimsuits and we went down to enjoy a few hours. Well, the pool is not heated. We ended up just sitting in the jacuzzi. Furthermore, the shower curtain was held in place with pieces of wood wedging. WTH is up with that? Smh. Finally, I requested an ice bucket. 30min later it did not arrive and I had to leave. I called the front desk and reminded them. I asked if they could place the ice in my cooler because I had perishable items. Well, a few hours later when I returned to the room they placed the ice in a bucket on top of a table. Of course it was no longer ice. I had to roll my cooler to the first floor and ask for ice. Which is fine. But just the overall experience wasn’t what I was used to from a Marriott. …
Since the time that we drove in, I was amazed by the excellent service, proper manners and the warm welcoming from every single staff member that I had interaction with. In less than 10 minutes,the Bellboy was taking us to our room, letting us know about restaurant hours, room service and additional services that they offered. We stayed in a nice big cozy 2 bedroom with a great view of the golf course, pool and tennis court. Every single employee was helpful, happy and super polite. After we settled down, we went to dinner to a place near the hotel and on our way back we experienced the warming welcome one more time. We stayed for 2 nights and our check out day was on a Sunday. Luckily we could enjoy the amazing Sunday Brunch. At the restaurant we had 3 waitresses that took care of us a 100%. The food was excellent, They served delicious fruit, spicy but delicious aguachile and of course, mimosas and great coffee. We will be back in San Diego and TJ and for sure we will stay at the Marriot again. Impossible not to want to experience the great service, happiness and commitment of the staff.…
A great time again at my favorite place in Tijuana ,total relaxation was the objective and it was fulfilled as expected, amid the whole pandemic situation the staff at the hotel goes above and beyond to make sure your stay is a pleasant one. Many challenges have to be faced but everyone does their best to make you feel safe , continuous cleaning and full use of PPE for everyone's benefit is observed throughout the Hotel. I actually stay most of the week in the hotel , my car was in the garage for some repairs and I needed to just relax and enjoyed the pool and Jacuzzi ,with great service like food and drinks poolside and excellent room service for late snacks , people in all the departments were happy to help and responded questions quickly when needed. The level of service and attention to details makes Marriott-Bonvoy Tijuana Hotel the place to be while you are in town. Especial thanks to the guys at the door and the waiters in the restaurant and bar. Saludos Angel, Raul, Ramon and thanks to all the great staff . from a long time Premier plus member .…
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