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Holiday Inn Tijuana Zona Rio

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Holiday Inn Tijuana Zona Rio
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99 Reviews from our TripAdvisor Community

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Showing 56: English reviews
San Diego, California
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I really enjoyed my stay here for 1 night- felt safe- pool was great and close to many restaurants and close to via rapida (freeway) the people working there so nice from reception area to security to valet personnel..

Helpful?
Thank TLzuniga
VMES, General Manager at Holiday Inn Tijuana Zona Rio, responded to this review
Google Translation

muchas gracias por sus comentarios lo esperamos pronto. GG More 

Cartagena, Colombia
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This hotel is very well located the ambience is super , clean and best of all has thermal waters in it's jaccuzzi. Upstairs is a great Spa. Tell them you are staying @ the hotel and will give you discount .

Helpful?
Thank elpatron10
VMES, General Manager at Holiday Inn Tijuana Zona Rio, responded to this review

thanks for your comments we hope back GG More 

2 reviews
3 of 5 stars Reviewed July 19, 2016 via mobile

This place is nice and clean but seems to attract horrible guests as the night we stayed a group or two of drunken people got rowdy and noisy at 3 am. You won't get sound rest but at least it's a clean place with decent service. Didn't have time to see the other amenities as I stayed here after a... More 

Helpful?
Thank Caroline B
VMES, General Manager at Holiday Inn Tijuana Zona Rio, responded to this review

Dear Customer, thank you very much for your comments, we will work to provide better service GG More 

Level Contributor
146 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed July 5, 2016 via mobile

This is a very nice hotel, quiet, well located and with a friendly staff. The rooms are big enough and clean. Breakfast was very good and worth the extra cost. They also have taxis at the door and the internet worked fine. It's a good place to stay in Tijuana if you want an hotel that you know what to... More 

Helpful?
Thank António V
VMES, General Manager at Holiday Inn Tijuana Zona Rio, responded to this review

Dear Guest, thank you for your comments . GG More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed June 30, 2016 via mobile

Spent 2 days there, only found 2 employees who spoke English. There was 1 English Channel on TV (CNN). That took an act of congress to find out since we could not communicate. The light blinked off and on continuously thru the night, the next morning ,one of the employees who spoke English was maintenance , took light bulb out... More 

Helpful?
Thank Kimberly M
IHGService, Guest Relations Manager at Holiday Inn Tijuana Zona Rio, responded to this review

Dear Kimberly M, Thank you for being our guest and for taking the time to write your review. We are disappointed that you found our hotel unexceptional due to your negative experience with our rooms and if the service you received was below par. Rest assured that your comments are being shared with our team to avoid its recurrence. Your... More 

Travelers are raving about these Tijuana hotels

Level Contributor
41 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed June 19, 2016 via mobile

The staff is always helpful and friendly, they make us feel welcome. We feel very safe here, including our car as we always park in their under ground garage with easy access to the lobby and elevator. Their rooms are always clean and roomy. They provide you with complimentary toiletries even tooth brush if you forget yours. Reasonable prices and... More 

Helpful?
Thank Ricardo S
Doral, Florida
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 9, 2016

The property has been recently renovated, great location, clean, but the best of all is it's "human capital" courteous, eager to ensure your stay is a great one! Beda from housekeeping, waiters Carlos, Esau, Alejandro, the Chef! superb food even if it is not on the menu, the girls at reception, General Manager Adrian Gonzalez, very personable. Wonderful from check... More 

Helpful?
Thank griseldaschuetz
Los Angeles, California
Level Contributor
99 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed May 28, 2016 via mobile

The hotel is clean and nice with the location walking distance to several eateries. The rooms are a bit dated but comfortable and clean inside. Hotel felt secure with multiple layers of security and plenty of cabs to take you around the city. Would stay here again.

Helpful?
Thank Manuel S
AdrianJaimes, General Manager at Holiday Inn Tijuana Zona Rio, responded to this review

Dear Manuel, we appreciate your comments and we hope to have the opportunity to serve you again in your next trip to Tijuana Sincerely Adrian Jaimes GM More 

1 review
3 of 5 stars Reviewed April 17, 2016 via mobile

The location of this hotel is pretty convenient, especially if you're there visiting one of the dr.s in the area. It's also the only hotel I've found in the area that advertises a hot tub. When we checked in we found: 1. The hot tub was not working and had been drained. 2. There are two elevators. One of them... More 

Helpful?
Thank Richard M
AdrianJaimes, General Manager at Holiday Inn Tijuana Zona Rio, responded to this review

Dear Richard, we appreciate your comments about the experience during your stay with us, we really sorry for that and we have taking corrective actions in this concern We hope to have the opportunity to serve you again in the future Sincerely. Adrian Jaimes General Manager Holiday Inn Zona Rio Tijuana More 

2 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed March 24, 2016 via mobile

I was told that my room would be ready by 1 PM and when I showed up and it was not ready they dropped the ball then jael did not want to take responsibility for there mistake and her recommendation was for her to give me my money back and go somewhere else and put me in the street so... More 

Helpful?
3 Thank JORGE G
AdrianJaimes, General Manager at Holiday Inn Tijuana Zona Rio, responded to this review

Dear guest, we appreciate your comments about the experience during your last stay with us, we are taking corrective actions concern the Front Desk staff in we hope to have the opportunity to serve you again in the future Sincerely More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free Parking
  • Restaurant
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Spa
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Room Service
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Banquet Room
  • Conference Facilities

Additional Information about Holiday Inn Tijuana Zona Rio

Address: Paseo de los Heroes 18818 | Zona Rio, Tijuana 22320, Mexico (Formerly Fiesta Inn Tijuana)
Location: Mexico > Baja California > Baja California Norte > Tijuana
Price Range: $76 - $105 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Holiday Inn Tijuana Zona Rio 3.5*
Number of rooms: 127
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Also Known As:
Fiesta Inn Tijuana Hotel Tijuana
Fiesta Hotel Tijuana
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