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Hacienda del Rio

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99 Reviews from our TripAdvisor Community

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Showing 58: English reviews
1 review
Reviewed 1 week ago via mobile

Nice and spacious clean rooms and very welcoming front desk and bell men. They have good security makes you feel safe. They have a lot of business and family travelers that stay. We would definitely stay again!

Helpful?
Thank efrain m
Baja Inn H, Director General at Hacienda del Rio, responded to this review

Dear Efrain thanks for your comments we hope you comeback soon to stay with us again. regards!!! More 

Houston, United States
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 2 weeks ago via mobile

We booked two rooms for customers of ours. They gave our customers very hard time at check in. The last one even though she arrived at 1 am in the morning decided to go to another hotel. We booked the hotel thru a third party. They wanted to see the card we reserved the rooms with. Our client offered to... More 

Helpful?
Thank Jose H
Baja Inn H, Director General at Hacienda del Rio, responded to this review

Thank you for your feedback. I apologize for any inconvenience that you had, our mission is to provide the best service and quality to our guest, your detailed comments are appreciated and help us to improve our service. we hope to have the oportunity to have you again with us again soon. More 

Travelers are raving about these Tijuana hotels

1 review
Reviewed 3 weeks ago

There is ZERO customer service. They are perfectly fine making you wait, I had to wait over 40 minutes to get a room after having paid for it! They are unprofessional, unfriendly and I would not stay ever again. There are other hotels in the area other more reliable and professional options!

Helpful?
Thank Jose D
Baja Inn H, Director General at Hacienda del Rio, responded to this review

thank you for your feedback, I apologize for any inconvenience that you had during your check in. Our mission is to provide a good service, and we dont want you to have a bad image of our service. We hope to have the opportunity to have you again with us and show you that we have a good service. regards More 

Los Angeles, California
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 20, 2016

Enjoy ourselves every time we visit Mexico rooms are always nice and organized clean and ppl are nice has a restaurant on site so that is nice the pool is nice and warm too. Always nice dental service around the coner movies is close by in mall.

Helpful?
Thank vargas_sylvia
Baja Inn H, Director General at Hacienda del Rio, responded to this review

Dear Sylvia Thanks for staying with us, we work hard to make our guests happy and appreciate your positive feedback. Hope to have the opportunity to have you with us again soon. More 

Tucson
Level Contributor
46 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed October 19, 2016

Hacienda Del Rio Stay: 10/2/16-10/8/16 Room 121 Significantly improved! NOTE: I tried 3 times to talk with GM Espinoza before releasing this evaluation of my most recent stay. No luck. Well, some good news-the construction is finished and it looks like a quality job, so that is comforting. The hotel now meets business standards for accommodations. General Manager: Lidia Espioza... More 

Helpful?
Thank Ted B
Baja Inn H, Director General at Hacienda del Rio, responded to this review

Dear guest Thank you for your feedback. I apologize for any inconvenience that you had during your stay. We will consider your comments to improve our service to avoid such problems. We hope to have the opportunity to have you again with us soon! More 

Chandler, Arizona
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 11, 2016 via mobile

Stayed here just one night, rooms have recently been renovated. Beds were very comfortable, pillows small but adequate, room was very nice and clean. Bathroom very small but had a nice redone stand up shower. Sink in bathroom was on top of the counter and very shallow hard to wash your hands. You could hear outside traffic thru windows while... More 

Helpful?
Thank cheftod67
Baja Inn H, Director General at Hacienda del Rio, responded to this review

Dear guest Thanks for staying with us, we work hard to make our guests happy and appreciate your positive feedback. Hope to have the opportunity to have you with us again soon!! More 

El Centro,CA
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed September 24, 2016 via mobile

I came here on a few days visit for a medical procedure from the USA. The hotel was recently renovated. I found all to be clean and satisfactory. The hotel has a security gate wrapped around the entire parking structure. This was great because I had to do alot of walking at random hours as therapy. The hotel staff was... More 

Helpful?
Thank greenrocs
Baja Inn H, Director General at Hacienda del Rio, responded to this review

Dear guest Thanks for staying with us, we work hard to make our guests happy and apreciate your positive feedback. Hope to have the opportunity to have you with us again soon! More 

riverton,utah
Level Contributor
484 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 135 helpful votes
Reviewed September 12, 2016 via mobile

Hey, it's Tijuana and hey, it was $50 a night.. Beds were nice, pillows were small but worked. Lots of road noise..... All night! Only 4 English channels. No elevator to 2nd or 3rd floor. Easy check in. Felt safe.

Helpful?
Thank cannonater
Baja Inn H, Director General at Hacienda del Rio, responded to this review

Thank you for your feedback. I apologize for the inconvenience you had. Our mission is to provide the best service and quality to our guest, yur detailed comments are apreciated so we can better our service for the future. Thank you and hope to have the opportunity to have you again with us soon. More 

Berryton, KS
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed August 24, 2016 via mobile

My room was spacious and clean. The staff assisted me in renting a car. I ate breakfast in the restaurant and would do that again. I walked across the border want a short opportunity to practice my Spanish, spent the night before going to Ensenada. Good bookstore just down the street and the museum is a short walk and worth... More 

Helpful?
Thank Dwilson540
Baja Inn H, Director General at Hacienda del Rio, responded to this review

Dear Dwilson Thanks for your comments hope to have you back with us! More 

Longview, Washington
1 review
Reviewed August 18, 2016 via mobile

The staff was amazing. Super helpful and accommodating. Defiantly a place to go. Hotel was clean and pool was clean. Resturant was not the best but it was ok. Close to shopping, clubs and restaurants.

Helpful?
Thank Tabatha O
Baja Inn H, Director General at Hacienda del Rio, responded to this review

Dear guest Thanks for your feedback, we hope to have the oportunity to have you with us soon! More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Concierge
  • Multilingual Staff
  • Shuttle Bus Service
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
Official Description (provided by the hotel)
With the best location in the commercial, financial and business district of the city. Just five minutes from the international border and 15 minutes from the airport . Close to banks , hospitals , cinemas, dining district , Centro Cultural Tijuana and everything you need to enjoy your stay . ... more   less 

Additional Information about Hacienda del Rio

Address: Blvd Rodolfo Sanchez Taboada 1606 | Zona Rio, Tijuana 22420, Mexico
Location: Mexico > Baja California > Baja California Norte > Tijuana
Price Range: $60 - $83 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hacienda del Rio 3.5*
Number of rooms: 131
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Also Known As:
Hacienda Del Rio Tijuana
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Questions & Answers

Here's what travelers have asked, with answers from Hacienda del Rio staff and other travelers.
5 questions
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Questions? Get answers from Hacienda del Rio staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Stay on 3rd (top) floor to avoid noise from the room overhead and back of the hotel away from the main street.”
 of 5 bubbles tedb275, Oct 19, 2016 | Read review
“Ask for a remodel room not sure if all the rooms are”
 of 5 bubbles TLzuniga, Aug 4, 2016 | Read review
“Away from east side.”
 of 5 bubbles WestForkZee, Jun 22, 2016 | Read review
“Do not stay here. It is way too loud.”
 of 5 bubbles 324erikm, Apr 20, 2016 | Read review
“mop the floors, fix your toilets, and monitor people walking around making noise. I wont be coming back so I could care less.”
 of 5 bubbles jenother, Mar 19, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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