Hotel Lucerna Tijuana
Paseo de los Heroes 10902 Zona Rio, Tijuana 22320 Mexico
Enter dates to see prices
Full view
View all photos (242)242
Room & Suite (54)
Dining (27)
View prices for your travel dates
About
#8 of 79 hotels in Tijuana
Location
4.4
Cleanliness
4.5
Service
4.3
Value
4.0
If you’re looking for a family-friendly hotel in Tijuana, look no further than Hotel Lucerna Tijuana.
While staying at Hotel Lucerna Tijuana, visitors can check out Monumento Abraham Lincoln (0.4 mi) and Glorieta Independencia (0.9 mi), some of Tijuana's top attractions.
Guest rooms offer amenities such as a flat screen TV and air conditioning, and guests can go online with free wifi offered by the hotel.
Hotel Lucerna features room service and a concierge, to help make your stay more enjoyable. The property also boasts a pool and an on-site restaurant. If you are driving to Lucerna Hotel, free parking is available.
If you like Italian restaurants, Hotel Lucerna Tijuana is conveniently located near Caesar's, Vittorio's, and Villa Saverios.
The staff at Hotel Lucerna Tijuana looks forward to serving you during your upcoming visit.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Children Activities (Kid / Family Friendly)
Business Center with Internet Access
Conference facilities
Parking
Wifi
Pool / beach towels
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Banquet room
Meeting rooms
Baggage storage
Concierge
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Shoeshine
Show more
Room features
Blackout curtains
Air conditioning
Private balcony
Room service
Iron
Flatscreen TV
Room types
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Business
Languages Spoken
English, Spanish
Location
71Somewhat walkable
Grade: 71 out of 100
53Restaurantswithin 0.3 miles
2Attractionswithin 0.3 miles
Paseo de los Heroes 10902 Zona Rio, Tijuana 22320 Mexico
Name/address in local language
Getting there
Rental CarsSee rental cars from $30/day
469Reviews23Q+A82Room tips
Reviews
Traveler rating
- 201
- 149
- 39
- 22
- 58
Time of year
Traveler type
Language
More
Selected filters
- Filter
- English
Popular mentions
Sort by:
Most Recent
First time at this hotel and it was everything I would expect from a hotel of this type as a businessman who travels a lot. It was not "spectacular" or "exceptional" but it was good, clean, efficient and friendly. Room was a good size and well equipped - could have done with a mini-bar or fridge, but no big deal. One night we dined at the restaurant at the top of the adjoining building with the indoor pool - and the food was excellent. Second night, dined in the small bar near to reception desk and the food there was good. In all cases, I find nothing to complain about and value for money was good. When I am back in Tijuana next, I will happily stay here again.
Read more
Date of stay: January 2023Trip type: Traveled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
The website paints a pretty picture, and the website is the nicest thing about this hotel. I travel for a living, and have NEVER seen a 5* in this condition. From the time I arrived in the parking lot of this 5*, I was worried. Check-in was painfully long. All exterior doors were open, on one of the coldest days in Tijuana (Jan. 23), and the lobby area is very run down. I was given a room on the 3rd floor, and upon entering, my worries came true. The room was dirty, with a broken shower curtain, peeling paint, black mold in the bathroom (mostly in the caulk in the corners of the shower, and base of toilet). The towels in the bathroom were literally falling apart. I spent about 2 minutes in the room, trying to convince myself that it would be ok, but then decided to politely ask for another room. I was immediately given another room....even worse than the 1st. I had booked this hotel for 4 nights, but did not want to venture out and find another hotel on the same evening, so I only spent 1 night there. Here is a small list of things that must be improved. 1) Pick up trash in the parking lot, along with general maintenance and landscaping 2) Turn on the heat when it's cold (the room was 16 degrees Celsius when I arrived, and 13 the next morning. Each room has it's own HVAC system and thermostat, but they did not work. (employees were dressed in down coats while working at the front desk!) 3) Clean and paint the common areas, elevators, and hallways 4) Room renovation is absolutely necessary. I could hear people talking in rooms above, beside, and below me 5) Mold/mildew tests and removal…
Read more
Date of stay: January 2023Trip type: Traveled solo
Value
Location
Service
Room Tip: Many better options in Tijuana. If you are coming here for Medical Tourism, DO NOT STAY HERE! ...
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
We have stayed here twice, this first time In July 2021 we had a “select” room which was nice, clean and comfortable. In December I reserved a deluxe room thinking that we hadn’t used the amenities offered by the select room (slippers, cont breakfast). This room was across the pool in the older section and was not nearly as nice. The bathroom was tiny and the room was smaller. Overall the hotel is nice, the pool is wonderful and the restaurants are good. Room service is good. Smart TVs so one can watch TV in English. There can be late night noise from live entertainment on the rooftop of the K Tower (sister property) no matter which room you’re in. Either way, I’d recommend paying the extra $30-50 per night for the Select room!
Read more
Date of stay: December 2021Trip type: Traveled as a couple
Room Tip: Upgrade to the Select Room for the comfort and quality of the room even if you don’t eat the...
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Wow this place may look nice from the front lobby but what a s*** hole. Paid $225 for 1 night because my kids and I did not want to wait for hours in the border line. Got to our room and it was terrible. The furniture was in bad shape, I couldn’t even open my patio door the maintained guy came to help me. The patio door lock was broken so no way to lock it. I will never stay here again. The room was a dump looked more like a bad motel room. Room needed to be painted there were missing chips all over walls and furniture. Smelled funny too. Yuck avoid this dump
Read more
Date of stay: September 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Stay: December 24th & 25th 2021 My family and I stayed at the hotel during Christmas 2021. The rooms we got were nice for the price. They were spacious and quiet. My issue is with the service and food during the Christmas Dinner Buffet and the breakfast. For the price, the food was very uninteresting almost sad looking. The dessert was something bought from La Comer or Calimax. Very limited food options. The hostess asked for my receipt before I could enter the restaurant even though I had paid for the dinner way in advance. The restaurant should have a copy of my receipt in its system. Anyway, after I had given the hostess my receipt, another waiter came to my table asking for my receipt again. I told him I had already given it to the person at the entrance. He then said that I had not given it to anyone at the entrance. Anyway, I politely told him to go and look for it, but I did show him I was upset about their carelessness. Needless to say, my receipt was found. Also, for a 5 people reservation, why are you adding the tip in advance? It is illegal according to PROFECO. Lucerna’s other restaurant Ravioli really needs to train the receptionist answering the phone because she could not even read the menu for their Christmas dinner. She could not even answered the most basic questions.…
Read more
Date of stay: December 2021Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
The service was good. I came to help a friend have surgery. They offer a shuttle to Baja Hosputal. They are very on time for pick up. The restaurant in the lobby for breakfast was good. The one on the roof top was Sushi 🍣 and was very delicious. 5 ☆
Read more
Date of stay: June 2022Trip type: Traveled on business
Room Tip: Very safe to walk to near by places. Just girls don't take hand bag just in case carry $ in your...
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Traveling with my service dog, and this lovely hotel was one of a few that accepted dogs. There was some confusion when dinning at their restaurants as I was not allowed in/or on the patio with my animal. The food and beverage boss was kind enough to accommodate me at the tables by the pool…near the patio area to the restaurant. He checked on me multiple times to ensure I was “todo bien” and it was perfect! I would highly recommend this hotel for solo female travelers with a certified service animal. Be prepared to show documentation of the certification along with immunizations. I always travel with those, so no problema! Muchas Gracias Amigos! Hasta Luego!! Oh bartenders were awesome! All staff was really. And the margaritas…muy buen!!
Read more
Date of stay: June 2022Trip type: Traveled solo
Room Tip: Bring your bathing suit!!
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
There are just way better hotels to stay at, where you can get better service in an area more conducive to walking around without needing a taxi. We booked this hotel because of its star ratings. We enjoy staying in nice hotels! This hotel is a 3 star at best based off the services provided by the staff alone. They missed so many little details it’s SAD! I am here on a medical recovery so we ordered lots of room service. Not ONCE did they get our orders correct. Each time the staff had to return 1-2 times to bring things back and looked frustrated that they had to bring things that they had forgotten. Last straw was I ordered a salad and they didn’t bring dressing, they took 30 minutes to bring the dressing and then asked for a charge correction because they made yet another mistake! We ordered drinks several times with no ice buckets and waited an hour for that also. The room was poorly cleaned. Leaving trash cans with no trash bags inside of them. We went out for a walk so they could clean the room and again. Poor job cleaning, floor not swept, still no trash bags in the garbage and bathroom not cleaned well. The area isn’t the best, the streets are wild so it’s difficult to just take a walk across the street unless you are literally running across. It isn’t really near anything. The room next to us had children staying there that we could easily hear all night. Not blaming the children it’s just the rooms are not very sound proof at all.…
Read more
Date of stay: June 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
I planned a trip to Tijuana,Mexico I made a reservation at the Lucerna hotel that my dear friend recommended me , we arrive at the Hotel and everything was good , first impression was nice , got the keys to my room , we got to the room first thing was the horrible smell in the bathroom , but I though was going to go away Me and my friend started to get ready to go out for the night , we put some music on YouTube when we heard a knock on the door , it was someone from the hotel , when I open the door he said with a really bad attitude. “ lower the volume or turn off the music “ the next door guest has surgery and she complaint about the loud music . I told him why he was talking to me in a rude manner , that I paid as much as she did and he didn’t have to treat me that way ! I also told him that if we could change rooms instead because the bathroom smell , He did not even pay attention to what I said , instead his response was “ no “! But you can leave the hotel now ! My friend came out and told him I recommended this hotel to my friend and that’s why we stay here but we have never been treated the way you are treating us ! His name is “Luis” - he is the night shift manager We told him that we were going lower the volume We closed the door and we were very upset at him for treating us the way he did ! He Knock on the door again , asking if we said something to him ? We said no but he did not even gave us a chance to lower the volume So he continue with the harassment Treating us like we were trash We lower the volume while he was harassing us for the second time and he tried to push the door open But we asked him again what was wrong with him And my friend kept telling him that we have never been treated the way he was treating us ! We finally got ready , I went up to the reception and complaint about him Some other guy came out but we saw that he was inside , the other guy say that in fact “Luis was the night manager or supervisor “ But he was busy to help us That he was able to help , we told him that “Luis doesn’t have any professionalism or Hospitality training at all and no customer service training either ! First he broke the confidentiality of the other guest by telling us that she had surgery , the. He went on to harassing to ladies and trying to push our door open and trying to tell us to leave the hotel ! He told his partner that we scream obscenities at him F- this and F-that Which it’s a lie , because we never used those words to tell him off When we close our door the first time off course we were very upset but we never said anything to his face ! Which he told his partner we did Second we complained about the smell in the bathroom but no one came to do anything, the Also put us in the last room in the hotel So for me it was a horrible experience in this so call luxury, honorable hotel Lucerna in Tijuana ! No one seems to care if your stay is comfortable and the hospitality is not honorable , they don’t know what hospitality mean !…
Read more
Date of stay: May 2022Trip type: Traveled with friends
Room Tip: Management personnel needs training in hospitality
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Stayed in this hotel for 2 nights. Nice grounds. Rooms ok. Staff very accommodating. Couple restaurants within the hotel were ok. Ended up checking out early. Normally hotels do not allow without charging either another full night or a portion of. They allowed us to check out early with no additional charge
Read more
Date of stay: February 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
PRICE RANGE
$189 - $234 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
lucerna hotel tijuana, hotel lucerna tijuana
LOCATION
MexicoBaja CaliforniaBaja California NorteTijuana
NUMBER OF ROOMS
162
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your ListingHOTEL LUCERNA TIJUANA $161 ($̶3̶3̶8̶) - Updated 2023 Prices & Reviews - Mexico
Frequently Asked Questions about Hotel Lucerna Tijuana
Which popular attractions are close to Hotel Lucerna Tijuana?
Nearby attractions include Border Tours (0.1 miles) and Republika (0.3 miles).
What are some of the property amenities at Hotel Lucerna Tijuana?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Hotel Lucerna Tijuana?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Hotel Lucerna Tijuana?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hotel Lucerna Tijuana?
Yes, free parking is available to guests.
What are some restaurants close to Hotel Lucerna Tijuana?
Conveniently located restaurants include Villa Saverios, La Espadana, and Mision 19.
Are there opportunities to exercise at Hotel Lucerna Tijuana?
Yes, guests have access to a pool and a fitness center during their stay.
Are any cleaning services offered at Hotel Lucerna Tijuana?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Lucerna Tijuana offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hotel Lucerna Tijuana?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Hotel Lucerna Tijuana?
Many travelers enjoy visiting South Bay Salt Works (7.4 miles), Community Congregational Church (9.2 miles), and Boone Store and Warehouse (6.0 miles).