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Hotel Lucerna Tijuana

Traveler (127)
Room & Suite (17)
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Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
Property amenities
Pool
Room Service
Restaurant
Fitness Center with Gym / Workout Room
Free High Speed Internet (WiFi)
Free Parking
Bar/Lounge
Banquet Room
Business Center with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting Rooms
Non-Smoking Hotel
Outdoor pool
Public Wifi
Wheelchair access
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Room features
Accessible rooms
Air Conditioning
Family Rooms
Non-Smoking Rooms
Suites
Good to know
HOTEL STYLE
Classic
Quiet
HOTEL CLASS
394Reviews
158Photos
20Q+A
69Room tips
Traveler rating
  • 180
  • 131
  • 34
  • 16
  • 33
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Popular mentions
I stayed three nights. Hotel was convenient for my dentist. Staff went out of their way to make this American comfortable. The breakfast buffet was quite good. Whenever I needed a taxi, the staff made sure the taxi drivers knew exactly where I was going. Frontline staff spoke
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Response from StefanoA2080, Gerente at Hotel Lucerna Tijuana
Responded 6 days ago
Dear Guest, We are grateful for your kind comments about your recent stay at K Tower. I will surely share your feed back with the entire team. Looking forward to welcoming you back to K Tower. Sincerely,
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This hotel is well located on the Paseo de los Héroes and is fairly well appointed. But management really needs to try harder. For example, it would be a good idea to explain to guests that the thermostat that says “heat” doesn’t actually control a heating system! We only
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Response from Telesforo F, Gerente at Hotel Lucerna Tijuana
Responded 1 week ago
Thanks for ypur comments regarding our service. Is a manin concern that our employees are proper trainned to exceed the guest expectation. We will take very seriously your opinion to improve the areas you higlight, and do not allow these lack of good service in the future. Thanks again
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The Lucerna has nicely appointed rooms and a warm vibe, however the service is patchy and at times really bad. We ordered the same thing from room service five nights in a row, and they got it wrong more often than they got it right (unsweetened yogurt is an exotic request
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Response from Telesforo F, Gerente at Hotel Lucerna Tijuana
Responded 1 week ago
Thanks for sharing your experience with us. We are totally commited to assist you, and exceed your service expectation. We will take your comments seriously to improve all the areas your pointed, my apologize for all the inconvenients, We hope you will give us the opportunity to serve to you in the future, so you can live the experience of our warmth and hospitality. Best regards Telesforo Fernandez
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.. are hard to quantify. A very good hotel is comfortable, efficient, service friendly - effortless. A great hotel comes into its own when you are confronted with neighbours from hell in the next room, and the staff excels in its response. I love Lucerna hotels - use them
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Response from Telesforo F, Gerente at Hotel Lucerna Tijuana
Responded 1 week ago
Thanks for share your experience with us, It was a pleasure had served to you, we expect see you soon to acomplish your expectation again.
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+7
3rd time staying here, for my wife’s birthday, and as always friendly and knowledgeable staff. My wife loves sushi and they have a rooftop sushi in the K building, so in celebrating her birthday decided to try it out. According to her it was some of the best she has ever had.
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Response from StefanoA2080, Gerente at Hotel Lucerna Tijuana
Responded Jan 2, 2019
Dear Mr. Robert, Thank you very much for your kind comments about your last stay at Lucerna Hotel and K Tower. We are delighted to know that you enjoyed your meal at the "Sushi en la Azotea". We hope to welcome you back soon. Kind regards,
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Photo provided by managementHotel Lucerna Tijuana
DELUXE DOBLE VISTA ALBERCA
Deluxe King
Camera
Photo provided by managementHotel Lucerna Tijuana
Photo provided by managementHotel Lucerna Tijuana
DELUXE KING VISTA ALBERCA
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Sorry, did not use them, however I saw people and children using it and it was not a vwey warm day.
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Not anymore
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I believe it was in pesos on the website. I used a currency translator app to figure my cost in dollars. However, once I got there my receipt was in dollars.
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Yes the hotel has all of these things in the room.
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I didn't see any services like this but they are accommodating and will help you find services. It's a very busy area with nice restaurants and other services.
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"The 'Lucerna Select' luxury 5th floor is well worth the extra - but all good."
"For the money, its not safe here"
"Get a room in the K tower"
"K Tower- modern Upscale. Private pool bar and restaurant on 7th floor with excellent food and view."
"Ask for a poolside room"
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PRICE RANGE
$153 - $206 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
lucerna hotel tijuanahotel lucerna tijuana
LOCATION
MexicoBaja CaliforniaBaja California NorteTijuana
NUMBER OF ROOMS
167
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