If you’re looking for a family-friendly hotel in Tijuana, look no further than Hotel Lucerna Tijuana.
While staying at Hotel Lucerna Tijuana, visitors can check out Monumento Abraham Lincoln (0.4 mi) and Glorieta Independencia (0.9 mi), some of Tijuana's top attractions.
Guest rooms offer amenities such as a flat screen TV and air conditioning, and guests can go online with free wifi offered by the hotel.
Hotel Lucerna features room service and a concierge, to help make your stay more enjoyable. The property also boasts a pool and an on-site restaurant. If you are driving to Lucerna Hotel, free parking is available.
If you like Italian restaurants, Hotel Lucerna Tijuana is conveniently located near Caesar's, Vittorio's, and Villa Saverios.
The staff at Hotel Lucerna Tijuana looks forward to serving you during your upcoming visit.
The service was good. I came to help a friend have surgery. They offer a shuttle to Baja Hosputal. They are very on time for pick up. The restaurant in the lobby for breakfast was good. The one on the roof top was Sushi 🍣 and was very delicious. 5 ☆
Traveling with my service dog, and this lovely hotel was one of a few that accepted dogs. There was some confusion when dinning at their restaurants as I was not allowed in/or on the patio with my animal. The food and beverage boss was kind enough to accommodate me at the tables by the pool…near the patio area to the restaurant. He checked on me multiple times to ensure I was “todo bien” and it was perfect! I would highly recommend this hotel for solo female travelers with a certified service animal. Be prepared to show documentation of the certification along with immunizations. I always travel with those, so no problema! Muchas Gracias Amigos! Hasta Luego!! Oh bartenders were awesome! All staff was really. And the margaritas…muy buen!!
There are just way better hotels to stay at, where you can get better service in an area more conducive to walking around without needing a taxi. We booked this hotel because of its star ratings. We enjoy staying in nice hotels! This hotel is a 3 star at best based off the services provided by the staff alone. They missed so many little details it’s SAD! I am here on a medical recovery so we ordered lots of room service. Not ONCE did they get our orders correct. Each time the staff had to return 1-2 times to bring things back and looked frustrated that they had to bring things that they had forgotten. Last straw was I ordered a salad and they didn’t bring dressing, they took 30 minutes to bring the dressing and then asked for a charge correction because they made yet another mistake! We ordered drinks several times with no ice buckets and waited an hour for that also. The room was poorly cleaned. Leaving trash cans with no trash bags inside of them. We went out for a walk so they could clean the room and again. Poor job cleaning, floor not swept, still no trash bags in the garbage and bathroom not cleaned well. The area isn’t the best, the streets are wild so it’s difficult to just take a walk across the street unless you are literally running across. It isn’t really near anything. The room next to us had children staying there that we could easily hear all night. Not blaming the children it’s just the rooms are not very sound proof at all.…
I planned a trip to Tijuana,Mexico I made a reservation at the Lucerna hotel that my dear friend recommended me , we arrive at the Hotel and everything was good , first impression was nice , got the keys to my room , we got to the room first thing was the horrible smell in the bathroom , but I though was going to go away Me and my friend started to get ready to go out for the night , we put some music on YouTube when we heard a knock on the door , it was someone from the hotel , when I open the door he said with a really bad attitude. “ lower the volume or turn off the music “ the next door guest has surgery and she complaint about the loud music . I told him why he was talking to me in a rude manner , that I paid as much as she did and he didn’t have to treat me that way ! I also told him that if we could change rooms instead because the bathroom smell , He did not even pay attention to what I said , instead his response was “ no “! But you can leave the hotel now ! My friend came out and told him I recommended this hotel to my friend and that’s why we stay here but we have never been treated the way you are treating us ! His name is “Luis” - he is the night shift manager We told him that we were going lower the volume We closed the door and we were very upset at him for treating us the way he did ! He Knock on the door again , asking if we said something to him ? We said no but he did not even gave us a chance to lower the volume So he continue with the harassment Treating us like we were trash We lower the volume while he was harassing us for the second time and he tried to push the door open But we asked him again what was wrong with him And my friend kept telling him that we have never been treated the way he was treating us ! We finally got ready , I went up to the reception and complaint about him Some other guy came out but we saw that he was inside , the other guy say that in fact “Luis was the night manager or supervisor “ But he was busy to help us That he was able to help , we told him that “Luis doesn’t have any professionalism or Hospitality training at all and no customer service training either ! First he broke the confidentiality of the other guest by telling us that she had surgery , the. He went on to harassing to ladies and trying to push our door open and trying to tell us to leave the hotel ! He told his partner that we scream obscenities at him F- this and F-that Which it’s a lie , because we never used those words to tell him off When we close our door the first time off course we were very upset but we never said anything to his face ! Which he told his partner we did Second we complained about the smell in the bathroom but no one came to do anything, the Also put us in the last room in the hotel So for me it was a horrible experience in this so call luxury, honorable hotel Lucerna in Tijuana ! No one seems to care if your stay is comfortable and the hospitality is not honorable , they don’t know what hospitality mean !…
Stayed in this hotel for 2 nights. Nice grounds. Rooms ok. Staff very accommodating. Couple restaurants within the hotel were ok. Ended up checking out early. Normally hotels do not allow without charging either another full night or a portion of. They allowed us to check out early with no additional charge
We had to make last minute arrangements to stay in Tijuana. Originally booked only one night. We were so comfortable with the service and the overall appearance of the hotel and the staff, we stayed another night. Special kudos to the very nice gentleman who assisted us the first morning when we were looking for a restaurant open for breakfast. Apparently it was only buffet but he quickly spoke to the person in charge and we were able to order a la carte. I apologize that I didn’t get his name but he was the young man barbecuing steak outside by the pool. Overall. Recommend this hotel definitely and will return again.
No a real 5 star hotel by any stretch but for price and location i love this place. facilities are adequate but everyone is there to help as they can. super sudhi on the roof and italian restaurant does a mean lasagne, perfect location for everything TJ avoid the new wing, i took one look at the room and changed to the old wing i know and love. Only caveat on previous visits is the hvac system takes 2 days to switch so if weather is changeable you may end up way too hot or too cold and they arent so well prepared
Lucerna Hotel was a great choice for our anniversary trip to Baja California. The hotel is quiet and has GREAT staff in the bar! The rest of the staff was adequate, but not very friendly. The rooms were well lit and clean. The pool area was nice! WARNING: The SELECT ROOM upgrade does not offer the amenities listed on their website. There is coffee, juice, and a simple breakfast from 6:30 to 11:00 am. The breakfast was scrambled eggs, beans, potatoes, and hot dogs (sausages). There was no toast and the cereals were stale. There were pastries two days, but not the third. Of course, many of these had nuts and I am allergic. The lounge is NOT available during the day for beverages. The lounge happy hour has not been in place since BEFORE COVID! When we brought this to the front desk staff's attention, we received a shoulder shrug. They have no intention of updating their website to reflect the changes. The sad breakfast was not worth the additional $30 USD per day.…
Terrible terrible terrible terrible experience. I booked a reservation through the hotel, received 2 confirmations, the first shortly after I booked and the second the day prior to my arrival. Both confirmations stated Ktower hotel stay. When I checked in, the kid at the front desk said I was booked at their sister property right next door at Lucerna. I asked to speak to the MGR, which of course it's Mexico and they're not working that day miraculously. I walked to Lucerna and spoke to the MGR, there Veronica which was completely worthless! She said because I was given a very low price on my reservation, I would have to stay at Lucerna because the price I was given was a Lucerna price. After bickering with her and her other incompetent sidekick Erick, I finally was able to get what I paid for. Veronica should "NEVER EVER" be in mgmt. Shes incompetent and lies as well as Erick. Unfortunately, this is very common in MX.…
The hotel was very clean and reasonably priced . The service was great and friendly . Fluently spoke English in all areas. Easy check in . Great room service , maid service and Resturant staff . The food especially in rivoli was delicious and cheap !