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City Express Tijuana Rio

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City Express Tijuana Rio
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133 Reviews from our TripAdvisor Community

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Showing 30: English reviews
Puebla, Mexico
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW via mobile

Close to the airport and borderline, the hotel is a good option for staying in Tijuana. Staff is super kind and facilities are clean yet at a low rate, no luxuries may be expected. Breakfast is fairly good and theres a free shuttle to go to the airport. I will definitively stay here again!

Helpful?
Thank CarlosLey
Los Angeles, California
1 review
4 of 5 stars Reviewed 2 weeks ago

Overall the hotel is great, great breakfast and clean rooms. But this last time I stayed I found a used soap in the shower, the toilet was clogged had to have one their porters come to the room twice to unclog. I also think that it's time for them to change the mattresses.

Review collected in partnership with this hotel

Helpful?
Thank 704luis
Mexico City, Mexico
2 reviews
4 of 5 stars Reviewed May 27, 2016 via mobile

We stayed there over one quiet Sunday-Monday night. The room appeared to be relatively small, but with almost all necessaties (no shampoo and face towels though) and very clean. Next to the lobby a machine with a hot water and coffee is available 24 hours per day, the working microwave oven is helpful too. The breakfasts are allright (please, try... More 

Helpful?
Thank _MexicAnna_Mex
Owosso, Michigan
1 review
5 of 5 stars Reviewed May 9, 2016

I've stayed at City Express Tijuana Rio twice during 2015 and 2016 for a total of over forty nights. The hotel is impeccably clean, safe, and the entire staff, including security, front desk personnel, management, housekeeping, etc., is happy, very friendly, very attentive and very professional. I won't mention any names because absolutely everyone had a great, standout personality and... More 

Review collected in partnership with this hotel

Helpful?
Thank ShafferFox9812NL
Alan T, Guest Relations Manager at City Express Tijuana Rio, responded to this review

Dear ShafferFox9812NL, Thank you for sharing your valuable comments with the tripadvisor community over your forty nights with us,We’re delighted to know you thoroughly enjoyed your stay, namely due to the excellent service offered by all the colleagues. We’re also glad to know that your comments encourage us to continue providing the best of us. At Hoteles City your needs... More 

Los Angeles, California
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed February 12, 2016

I stayed in this hotel a couple of months ago, i was very disappointed, rude staff, the place didn't have a corkscrew for a bottle of wine a purchase, don't be fooled by their overwhelming advertisement in TJ, look into "hotel real del rio" down the street, much cheaper, better staff, and rooms! ps, i'm guess-estimating on month i stayed... More 

Helpful?
Thank cdoming4

Travelers are raving about these Tijuana hotels

Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed December 21, 2015 via mobile

This hotel has everything we needed. The location is great, the price moderate, it's CLEAN, new, the beds won't seem like much but they're comfy.! And you can always ask for extra pillows and blankets.. And the complimentary breakfast is a plus.. We always stay here when we need to. Este hotel Es una muy buena opción, está bien ubicado,... More 

Helpful?
Thank Rosalbacg87
marlen c, Guest Relations Manager at City Express Tijuana Rio, responded to this review
Google Translation

Estimada Rosalbacg87, Gracias por compartir sus valiosos comentarios en la comunidad tripadvisor, es para nosotros un placer el que nos... More 

San Diego, California
Level Contributor
252 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
3 of 5 stars Reviewed December 14, 2015

We chose this hotel as a result of a over-booked flight on Aeromexico from Tijuana to Mexico City. As we were standby, the airlines was not obligated to put us up overnight. We paid about $65 (about $10-15 over the cost for pre-booked hotel rooms of equal or better quality elsewhere in the Zona Rio section of Tijuana) for a... More 

Helpful?
Thank SanDiegoGuy1
marlen c, Guest Relations Manager at City Express Tijuana Rio, responded to this review

Dear SanDiegoGuy1, Firstly thank you for your custom and valuable feedback. Please accept my sincere apologies for the inconveniences you were put through, corrective measures have been put in place to avoid reoccurrence. Thank you for taking the time to voice your concerns. It is through such communication that we are given an opportunity to evaluate our performance, and focus... More 

Mexico City, Distrito Federal, Mexico
Level Contributor
93 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
2 of 5 stars Reviewed December 9, 2015

The brand name should mean quality and service, yet this hotel lacks both. The front desk was understaffed and the employees behind it just didn't give a damn about the clients trying to check in. They kept me in line for over 20 minutes, for no good reason, as one was arguing with a client and the other ruffling through... More 

Helpful?
Thank Zorzidad
marlen c, Guest Relations Manager at City Express Tijuana Rio, responded to this review

Dear Zorzidad, Firstly thank you for your custom and valuable feedback. Please accept my sincere apologies for the inconveniences you were put through, corrective measures have been put in place to avoid reocurrence. Thank you for taking the time to voice your concerns. It is through such communication that we are given an opportunity to evaluate our performance, and focus... More 

1 review
2 of 5 stars Reviewed December 3, 2015 via mobile

Hotel que no corresponde al precio y pésimo servicio. Un hotel de 2 estrellas en general. No tuve agua caliente y había una fuga en mi habitación. Agua tibia, check in siempre tardado y sin suficiente personal. Poco amables y poco servicio al cliente. Habitaciones en mal estado general. Too expensive for the poor costumer service they give. No hot... More 

Helpful?
Thank M E Martínez C
marlen c, Guest Relations Manager at City Express Tijuana Rio, responded to this review
Google Translation

Estimado M E Martinez, Anteponiendo una sincera disculpa por los inconvenientes vividos durante su estancia y agradeciendo haberse tomado el... More 

Minneapolis, Minnesota
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed July 22, 2015 via mobile

I stayed for one night and as a foreign traveler to Mexico I found this place as unwelcoming. First of all when you walk in the whole first floor reception area was under construction. There also was a langage barrier. The room was really small but I didn't care it was just me. I'm not sure if it's a Mexico... More 

Helpful?
Thank Mexicohopper1
marlen c, Guest Relations Manager at City Express Tijuana Rio, responded to this review

Dear Customer First I want to apologize for any inconvenience during your stay, relating to the incident with housekeeping, as this helps us identify our areas of opportunity and work on them. For this reason we have taken steps to our Housekeeper and maintenance, who will be working on better training and meet the quality standards Hotels City. I hope... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Free Breakfast
  • Dry Cleaning
  • Laundry Service
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Airport Transportation
  • Meeting Rooms
Official Description (provided by the hotel)
Located in the Rio Zone and the main shopping and financial centers of the city. ... more   less 

Additional Information about City Express Tijuana Rio

Address: Dr. Atl 6, Zona Rio, Tijuana 22010, Mexico
Location: Mexico > Baja California > Baja California Norte > Tijuana
Price Range: $75 - $131 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — City Express Tijuana Rio 2.5*
Number of rooms: 131
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Also Known As:
City Express Tijuana Rio Hotel Tijuana
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