We stayed a week in De Malee Villa, its two bedroom pool villa. Even though the premises are relatively poorly built (sloppy finishing) and in many places in poor condition, and with loud A/C, the hotel still deserves our good rating in this price category. The staff was very good, extremely helpful and flexible, which is not the case in big hotels with their limited authorities and fixed processes. Being a small hotel/villa everything was close-by. We really appreciated the hotel’s private shuttle service, which was complimentary at designated times but relatively cheap to use flexibly too. Overall cleanliness was good and we found our towels with varying “art/animal” forms each day to delight ourselves when arriving back from days adventures.

We stayed here for 2 nights, treating ourselves to the grand pool villa. The rooms and the pools are beautiful, exactly what you see in the pictures and very private. However, we felt that there are a few things that the hotel really needs to take into account: - there are significant building works currently right next door to the resort. This is not only ugly, but was also a source of constant noise during our stay. We feel that it is the responsibility of a premium hotel to tell you about this before you make your booking. - breakfast: on our first day we had the floating breakfast. This is a lovely idea, but we were a bit disappointed by the selection. I am a vegetarian and got a place which had greasy sausage and ham covering quarter of it. We were not asked what eggs we wanted or what selection of food/juice etc. This meant that we didn’t like much of the breakfast and there was a lot of waste. The next morning we went to the breakfast buffet and were delighted/surprised to see that there was so much there that we love (pancakes, muesli, hash browns etc). Here you could also choose the type of eggs you can’t to eat. We would suggest to De Mallee that they should ask their guests what they would like to order for the floating breakfast in advance. This will lead to a better experience for the guest, and also significantly minimise food waste

I gave the service a 5-star rating because the staff was friendly, helpful, and motivated. We stayed in Botan 103 for four nights and the staff was attentive, promptly fixing any issues that arose in our room. I recommend contacting them right away if there are any issues to prevent them from escalating. Aircon works but needs to be tested first, in case it needs to be fixed or cleaned up (ours was very dirty, this is not normal.) Hot water was missing one day but they addressed the problem and fixed it. Although they replaced our malfunctioning fridge, the new one had ice inside and needed to be cleaned. It would be preferable for routine cleaning to be performed by the staff instead of guests having to act as operations managers. To the management team of De Malee Villa: I hope you find this feedback constructive. It would be helpful to install a ladder or steps in the private swimming pool to facilitate entry and exit, as it may be difficult for some individuals. Additionally, replacing the curtains is essential as they do not block out the morning light, which can be frustrating. Lastly, please check that the cold water in the bathtub works as well as the hot water. We loved that all our requests were taken care of and felt very well there thanks to the staff. Their English isn’t always great (please work on that 🙏🏼) but all did their best to help, from collecting our laundry to organizing in-room massages, to cleaning our stroller (full of sand from the beaches!), taking care of our luggage and even change money at the nearest money exchange shop. The free shuttle was a big plus. Breakfast wasn’t great: less is more, replace the juices with fresh fruit juices, offer more local Thai breakfast options, perhaps proposing a paper menu for breakfast so that guests can pick their selection would be better and it certainly would reduce waste. We hope to come back in the future, and we’re looking forward to seeing these recommandations implemented. 👍🏼