We stayed during the new year eve and honestly we didn’t want to check out from that amazing place.. Before we even arrive we were communicated and welcomed by the FOM ms. Lee so she can ensured our arrival is smooth.. upon arrival to the hotel and there she was Ms lee at the entrance to welcome us. After the check in she did the extra mile to check on our arrangement for today and she organised our afternoon tea and also order our dinner for the day.. she arranged our new year eve and our stay memorable. 2nd day again ms lee was there to great us on the morning and check on our plan for the day.. same also on our last day as she extended a late check out and lunch to the room before we leave to KL. Honestly we are out of words to describe what ms lee did for us and indeed left a big impact to our stay and our experience.. the only things I say is the hotel so lucky to have her there and we promised to come back again just to visit her. Keep it up. Special mention to sashi (F&B and Ms.Kath and rest of the F&B team) thank you for making our stay memorable. Till next time please stay safe.…
We have stayed in this resort several times, which itself speaks out that we are happy with it. Few things stand out for this resort which makes us to come back every time we visit Cameron. Firstly, the service and the hospitality is worth mentioning; all the staffs are very helpful and polite and I would like to specifically mention about Ravi and Phyo, they are highly professional and dedicated. Secondly, the Jim Thomson lounge is a special attraction; if you choose to stay here dont miss the afternoon hightea in this lounge. Also the location of the resort is quite good as it faces the golf course and within reasonable distance of the popular landmarks. The rooms are spacious and deco is charming. Hence, it is our favorite and consistent choice to stay in Cameron.
Our overall stay was pleasant yet a little underwhelmed. This is due to the mediocre state of the hotel. Cleanliness in the bar area was not the best as well. Our greatest disappointment was the gift store. We were looking forward to some resort shopping but the store was closed. The opening hours were simply too short. Our intention was to purchase something from Cameron Highlands Resort as a keepsake but ended up not being able to buy anything as the store was closed! The only positive side is the great staff and their service. They were extremely polite.
Thank you for accommodating our early check in and it was a lovely experience with warm welcome after a long drive. Its not my first stay here but for the first time, we booked a Residents’ Package. Looking forward to the food experience, the first meal was lunch at the lounge area near reception. I was told that lunch soup does not come with a bread roll...ok, will get used to it. We picked fish and chips - so tempted as the menu read “Crispy soda bread battered fish served with mushy peas, tartare sauce and vinegar”. What we had were cold chips and thick batter coating the slightly tired fish, served with chopped and sweet pickled pink onions (aren’t these for some Indian food?), tomato sauce, tartare sauce and a wedge of lemon. We were left worried about the meals to come... Dinner however was a welcome improvement with warm bread rolls and we opted for smoked duck as they ran out of striploin steaks! Prawn salad was served with ice plant and sesame dressing but the prawn was overcooked. The chocolate lava dessert was good but Eton Mess in many places elsewhere includes ice cream as part of the ‘mess’. This one was full to the brim with canned whipping cream, strawberry sauce, quartered strawberries and just a bit of baked meringue biscuit. So it was a room temperature sour fruit and creamy ‘mess’ with an occasional tiny crunch. Breakfast the next day was a so-so main meal of classic breakfast with soft and cold hash browns, however the croissant and danish were spectacularly good along with. fresh juices. Pie and burger was as good as the herbed tomato soup for lunch and the last dinner of steamboat at the Japanese restaurant was the highlight meal of the trip. Simple and nice non-fussed Chinese, meats and vegetables were fresh and the soup gets sweeter as you go along. Free top up was offered but i don’t think anyone could manage to have any more than what was provided! Overall, if you are expecting a proper English experience, you may be disappointed as the food and its presentation now cannot compare with what they had maybe five or six years ago. They can't manage eggs benedict anymore, only poached and parked on soggy toast and I was served cold milk with hot coffee on both occasions! Minor things like that, i guess we may have to accept it as an evolution into a Malaysian-ised fusion kopitiam. If thats not your intention, the management has to buck up and look into how you want to position yourselves apart from the mediocre besides having nice decor. Another suggestion for improvement is perhaps the management would consider to invest in pillow and mattress protectors to be changed and washed after every guest departure. I had a most horrible and nauseating feeling having to smell stale dribble on the pillow as soon as my head landed on the bed. The bed smelled like a man using hair cream and didn’t have a shower. However, the rooms are spacious and well decorated, towels remain clean with adequate amenities for personal use, light refreshment provided and water pressure in the bathroom is strong enough for a pleasurable rain shower experience. My compliments to the staff as they were all courteous, pleasant, kind and helpful - the highlight of good experience at the hotel. To summmarise, if guests are able to compromise by slightly lowering their expectations, it can be an enjoyable getaway in Cameron Highlands Resort especially during weekdays for a relaxing experience that is far from the madding crowd. The walk we did on the last morning was great. Atan informed us that the same walk will cost RM100 in 2 days’ time so we were fortunate to have enjoyed the last legs of a free tour.…
Had our honeymoon there. The hotel arranged special deco in our room. Staff was attentive and accommodating. Meals were included in the package we signed up to (worth it!). I think it was not meant for room service, but they kindly obliged and got it delivered to our room. Thanks to Cheng who served us breakfast and lunch. She is so passionate about her job that she recommended other hotels under the YTL chain!
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