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Mercure Serpong Alam Sutera

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Mercure Serpong Alam Sutera
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341 Reviews from our TripAdvisor Community

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Showing 229: English reviews
Hong Kong
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

The hotel is advertised as a green hotel, but it's not green at all. I'm a "long stay" guest, and the hotel offer laundry service, which is excellent for business travelers. The fact is, they are usually over nicely done. I submitted an underwear and a pair of socks for laundry, when they are returned, each garment is packed in... More 

Helpful?
Thank Artimis_hk
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Just came for my lunch yesterday, the rawon iga bakar at restaurant are not only tempting in modern presentation but very delicious the sweet hot meat melt in my tounge combine with the traditional aroma dressing on it, it is really a good mood buster in this rainy season.

Helpful?
Thank Galuh888
Des Plaines, Illinois
Level Contributor
4 reviews
4 hotel reviews
2 of 5 stars Reviewed 2 weeks ago via mobile

Everything ok but the standard room is half carpeted and never has been vacuumed even during my 4 night stay here and first of all they omg have flees and possibly bead bugs so watch out guys. The flees live in the carpet so they should clean it more , at least once in 2 days. I had room service... More 

Helpful?
Thank PCusa86
Jakarta
Level Contributor
22 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

We were thinking of visiting the hotel several times and when we finally did it we found ourselves surrounded by hundreds of people. We stayed there two nights and both nights the hotel was helding a weeding, an Indonesian wedding, that means, hundreds of guesses coming and going. So, it is a chaos when you try to park your car,... More 

Helpful?
Thank Roberto G
Wageningen, The Netherlands
Level Contributor
60 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel is in a good location with many malls across the road. Staff are friendly and rooms are clean. Positive note was that the plugs in the room are European so no need for any converters. Only negatives from my side was a dirty towel in my room, no extra toilet paper and shower door was broken.

Helpful?
Thank saffachapter
Jakarta, Indonesia
Level Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Visited this hotel on July for a short escape gateway with my wife and daughter. Room quite big, clean bathroom but the door has no lock. Swimming pool was wonderful and has small pool for kids. Lots of eating choices for breakfast. The location itself was terrific. Next to Living World Mall and opposites with Flavor Bliss, a place where... More 

Helpful?
Thank Eric_Bachtiar
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed 3 weeks ago via mobile

Stayed on 3-4 sep 16, two superior twin room.. Advantages : 1. Friendly and helpful from staff, reception and security.. especially from room service 2. Many choice for breakfast including delicious dimsum 3. Modern hotel and room were clean and comfortable 4. Free mini bar 5. Good location among restaurant and mall 6. Good swimming pool 7. Valuable hotel Disadvantages... More 

Helpful?
Thank Guruh W
1 review
3 of 5 stars Reviewed 4 weeks ago via mobile

My dad's lunch came after i finishes mine. And hardly anyone eating here. I expect sincire apology but only casual sorry. The room and anything else was good, clean bathroom, clean room good value for money you get what you paid for.

Helpful?
Thank Diah D
Canberra, Australia
Level Contributor
33 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Everything about this hotel was great. We had a lovely big room that was very clean, the staff were very friendly and helpful from the time we arrived to the when we left. The restaurant buffet dinner and breakfasts were exceptional, in fact we over ate as everything looked an tasted delicious; not licensed so can only have beer -... More 

Helpful?
Thank Alene Y
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

pick up this hotel for closed to a client, I am going to meet. It only need clean room and fast internet and Mercure Serpong does have. Besides, it close to a mall, if you'd like to have more options.

Helpful?
Thank Ching-Tun Y
Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Free Parking
  • Spa
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
Official Description (provided by the hotel)
Ideally located at integrated area Alam Sutera, a 700-hectare mixed-use development in Serpong, Tangerang, at south of Jakarta. •Consisting of residential and commercial areas and other variety of premium-quality facilities ranging from education, entertainment, health, business offices to shopping centers. •Direct toll access Alam Sutera at km 15 on Jakarta-Merak toll road. •30-Min drive to the Jakarta city center and 30 min from the international airport. ... more   less 

Additional Information about Mercure Serpong Alam Sutera

Address: Jl Alam Sutera Boulevard Kav23, Tangerang 15325, Indonesia
Location: Indonesia > Java > Banten Province > Tangerang
Price Range: $58 - $73 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Serpong Alam Sutera 4*
Number of rooms: 170
Reservation Options:
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Hotel Style:
#2 Spa Hotel in Tangerang
#2 Luxury Hotel in Tangerang
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