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Bandara International Hotel - Managed by Accor

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Jl. Tol. Prof. Sedyatmo Km 2 Soekarno-Hata International Airport, Tangerang 19110 Indonesia
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Traveler (510)
Room & Suite (216)
Dining (135)

About

#23 of 136 hotels in Tangerang
Location
Cleanliness
Service
Value
Experience a resort-style experience and the convenience of an airport hotel, reachable only 10 minutes from Soekarno-Hatta International Hotel (CGK). At Bandara International Hotel, each of 225 the comfortable guest rooms offers wonderful views of the beautiful landscaped garden or a romantic lake view. Complimentary 24hours Airport shuttle is available every 30 minutes interval for our guests.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Kids stay free
Free airport transportation
Business Center with Internet Access
Wifi
Hot tub
Outdoor pool
Sauna
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
Baggage storage
Concierge
Currency exchange
Doorperson
24-hour check-in
Dry cleaning
Laundry service
Ironing service
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Room features
Private balcony
Room service
Safe
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Lake View
Family
870Reviews21Q+A100Room tips
Traveler rating
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Popular mentions
Tom R wrote a review Apr 2021
10 contributions1 helpful vote
Room dusty. Room service asking what You want, but it doesn’t meter. You ordering not spicy food– but getting spicy. Ordering black tea – getting white tea. Asking well done – getting rare. WiFi working way to weak. Wrong choice for this price
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Date of stay: April 2021Trip type: Traveled on business
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Karina HM wrote a review Apr 2021
Rotterdam, The Netherlands3 contributions
We needed a hotel for 5 days lockdown. Did the 2 PCR tests during our stay before receiving clearance. We booked suite. + Well organized, good service, well regulated and nice tasty food. The staff are friendly. Nearby the airport. Pick up and drop off from and to the airport. PCR test on location. - Need some maintenance. Western price. Overall, our stay was pleasant. We would recommend this.
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Date of stay: March 2021Trip type: Traveled as a couple
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Response from Ulil AZMI, General Manager at Bandara International Hotel - Managed by Accor
Responded 2 weeks ago
Dear Valued Guest, All of us would like to offer our sincere thanks for your delightful review. It is a delight to learn that our facilities and services have lived up to your expectation and that our staff took a good care of you along your stay with us. Your kind words have been passed on to our team who made your stay an exceptional one. This will certainly motivate them and all of us to keep up the good work. Indeed our resort has perfect location within Aiport area, with an easy access to terminal and toll road . We are so happy you enjoyed your stay and look forward to welcoming you again with a longer stay. Best Regards, Ulil AZMI General Manager
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Raquel wrote a review Mar 2021
7 contributions1 helpful vote
This hotel is close to the airport. The inside of this hotel needs to be upgraded. From outside, looks nice. Superficial part won't do the job as upgrade is needed to satisfy many world travelers who stay.
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Date of stay: February 2021
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Response from Ulil AZMI, General Manager at Bandara International Hotel - Managed by Accor
Responded Mar 30, 2021
Dear Valued Guest, Thank you for taking the time to tell us about your experience at the resort. I am sorry that your experience did not meet your expectations concerning the hotel condition. please allow me to express my sincerest apologies. We are delighted to hear you enjoy our design from the outside . Your comment regarding upgrading has been highly appreciated, rest assured that we have certainly taken your feedback into great evaluation We appreciate your sharing your concerns, Lets us do a better service in the near future. Best Regard Ulil AZMI General Manager
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Saravanan wrote a review Mar 2021
8 contributions
It is really nice and calm place to stay. It's like a resort type hotel. Awesome garden areas. Very near to airport. Staffs are very helpful and polite. Special thanks to Natalia. She is really helpful 🙂.
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Date of stay: March 2021Trip type: Traveled on business
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Response from Ulil AZMI, General Manager at Bandara International Hotel - Managed by Accor
Responded Mar 29, 2021
Dear Valued Guest, Thank you for your precious time wrote and posted this valuable feedback We are so happy you enjoyed your stay and also satisfied with our natural garden , friendly staff and especialy Natalia who serve you with her heart showing how important you to us Certainly we are looking forward to welcome you again in our hotel for your next travel plan. In the meantime, we remain at your disposal should you require any further assistance. Best Regards, Ulil AZMI General Manager
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Jordan T wrote a review Jan 2021
4 contributions4 helpful votes
I’m slightly apprehensive about publishing this review as the staff here are so brilliantly friendly, however... some things can just simply not go unsaid. I regretfully stayed here unexpectedly due to a change in the governments travel policies which mandated me to spend 5 days in an accredited hotel for quarantine. Firstly, I’d like to say that the staff here are absolutely fantastic and even though the English language, mostly, was at a very basic level that their kindness still showed through. I do hope these negative reviews to this hotel don’t have an impact on the livelihood of the staff. Some things just can’t go unsaid though. There are many customer complaints in this review section, and the themes and issues are definitely apparent during my stay there. The rooms were mouldy, dusty, generally unclean and had a pungent musty smell. The building was definitely in need of renovations. The food needs improving however was not a bad standard. The general service and competence was where this hotel lacked. I appreciate English isn’t the first language in this country, or even the second for that matter: but they are calling this resort a 5star hotel and charging western prices. It falls so short of the price it is almost laughable. I wouldn’t stay here again out of choice, and I think the price range should be no more than 30USD per night, in its current state. I am fully confident that many 3 star hotels would be at a much higher standard. Many customer service issues were obviously due to a language barrier but that is no excuse. Overcharging me, telling me false information about pricing for COVID tests to name just a few. I can’t rate the facilities here at this hotel because I was bound to my room, so I can only hope they make up for some of the problematic areas. In summary, great staff who really tried best to their abilities, close to the airport, but no other honourable mentions. Accor hotels definitely need to have a re-think and re-structure because there is potential here. Train your staff to provide a better level of customer service, clean the rooms properly and do some basic renovations. Hope to see some improvements soon. Thanks to all the staff
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Date of stay: January 2021Trip type: Traveled solo
1 Helpful vote
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Response from Ulil AZMI, General Manager at Bandara International Hotel - Managed by Accor
Responded Jan 4, 2021
Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Resort . I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. Your feedback is very important to us. We apologize for a less than satisfactory overall experience with us in regards to the issues that you have mentioned. Yes Indeed the hotel soon to be refresh since long run of operation Rest assured that I have personally discussed this with the department head concerned to ensure immediate improvement and rectification is made accordingly. Your comments have certainly raised many areas of concern that need to be addressed and will inspire us to strive harder in servicing our future guests. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best Regard and Stay Safe Ulil AZMI General Manager
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PRICE RANGE
$56 - $84 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton bandara hotel jakarta, sheraton hotel jakarta, sheraton hotel bandara, sheraton jakarta, jakarta sheraton
FORMERLY KNOWN AS
Bandara Hotel
LOCATION
IndonesiaJavaBanten ProvinceTangerangSawah Besar
NUMBER OF ROOMS
225
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Frequently Asked Questions about Bandara International Hotel - Managed by Accor
Which popular attractions are close to Bandara International Hotel - Managed by Accor?
Nearby attractions include Airport Hub (0.7 miles).
What are some of the property amenities at Bandara International Hotel - Managed by Accor?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
What food & drink options are available at Bandara International Hotel - Managed by Accor?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Bandara International Hotel - Managed by Accor?
Yes, free parking is available to guests.
What are some restaurants close to Bandara International Hotel - Managed by Accor?
Conveniently located restaurants include AJ Brandon Restaurant in the FM7 Resort Hotel, Linjani Restaurant, and Maxis Lounge.
Are there opportunities to exercise at Bandara International Hotel - Managed by Accor?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Bandara International Hotel - Managed by Accor have an airport shuttle?
Yes, Bandara International Hotel - Managed by Accor offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Bandara International Hotel - Managed by Accor?
Yes, dry cleaning and laundry service are offered to guests.
Does Bandara International Hotel - Managed by Accor offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Bandara International Hotel - Managed by Accor?
Many travelers enjoy visiting Jakarta Old Town (9.4 miles), Candra Naya Building (9.6 miles), and Toa Se Bio Temple (9.3 miles).
Does Bandara International Hotel - Managed by Accor have any great views?
Yes, guests often enjoy the lake view available here.