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Atria Hotel Gading Serpong

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432 Reviews from our TripAdvisor Community

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Showing 284: English reviews
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Karachi, Pakistan
Reviewed 4 days ago NEW

Courteous and efficient staff. Clean premises and prompt response to guest needs. However the hotel is bed and breakfast only. It should be at least half board for airline aircrew. The menu should have some items home cuisine also.

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Helpful?
Thank nadeem7396
Saint Louis, Missouri
Reviewed 1 week ago

Hotel employees were friendly, helpful and professional. Rooms are very dated and the repairs that have been conducted detract from the stay experience. While there were some nice appointments (tile), the whole room had a "Motel 6" feel to it. Drywall repairs were spotty and there was no attempt at decorations. Breakfast was the highlight of the stay, with a...

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Helpful?
Thank C. R
AntonSusanto-GM, General Manager at Atria Hotel Gading Serpong, responded to this review

Dear C. R, Thanks for sharing with us your experience of stay in Atria Hotel Gading Serpong. We appreciate your input in regards to room conditions. We are now on progress to partially upgrade the conditions. We do hope the renovation will be suitable with your expectation. Thank you and looking forward to your visit again in the near future....

Preston, United Kingdom
Reviewed 1 week ago

very good service very helpful and friendly staff , lounge bar team first class service and very friendly , also reception and front of house team very positive experience this is my second visit and i will be going back again

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Helpful?
Thank Vern G
Reviewed 2 weeks ago via mobile

5 mins walking distance to the biggest mall in Serpong and a hypermarket where u can get lots of food choices. The breakfast area is very nice, food varieties is good. Hotel room is clean and staffs are very helpful and friendly.

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Helpful?
Thank Jaime T
Brea, California
Reviewed 2 weeks ago

This is my third time going to Serpong, Indonesia and everytime I go there, I always stay at this hotel. Why you ask ? Cause of friendliest and most helpful staffs. Also, the place is very clean, with a lot of amenities. One time, I could not book a flight online, because of system glitch and people at the front...

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Helpful?
Thank David B
Jakarta
Reviewed 2 weeks ago

We stayed there when we had emergency situation. We checked in around 04:00 a.m. Not only we could get room at short notice (actually no notice at all hahaha). We stayed for two nights. Breakfast although not the best but it was good. The food was always warm and the variety was nice (great pastries).

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Helpful?
Thank rian r
Tangerang
Reviewed 3 weeks ago

Atria hotel is one of good hotel in tangerang selatan. The location is near of Summarecon mall serpong, easy to access this place. When you enter to the Lobby the room's so fragrant, I like this hotel

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Helpful?
Thank 681yenir
Medan
Reviewed 4 weeks ago

Stayed for a week, fda is friendly both CI and CO was smooth, bfast experience - having bfast once at 7 the greeter was there but no chef standby at omelette stand, I would advice waiter waitress to more proactive in offering tea or coffee too many guest que to use the coffee machine moreover believe the machine also not...

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Helpful?
Thank b0edyc
AntonSusanto-GM, General Manager at Atria Hotel Gading Serpong, responded to this review

Dear b0edyc, Thanks for sharing with us your experience of stay in Atria Hotel Gading Serpong. We are glad to know that in overall our facilities and services up to your expectation and needs. However, we also concern with your constructive comment over the presence of chef in our buffet, proactive action from the staff in restaurant and also the...

Athens, Greece
Reviewed 4 weeks ago via mobile

Although the people is always smiling and willing to help after a couple of days you get bored unless you spend all of your time in the nearby mall. Breakfast is ok but the restaurant menu is average.

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Helpful?
Thank dimkan41
AntonSusanto-GM, General Manager at Atria Hotel Gading Serpong, responded to this review

Dear dimkan41, Thanks for sharing with us your experience of stay in Atria Hotel Gading Serpong. We are happy to know that you like our overall hospitality. In regards to your comment about activity, basically we have several places of interests such Anyer beach which located 2 - 3 hours driving from the hotel. Also there are several malls which...

Mandaluyong, Philippines
Reviewed January 16, 2017

The flow of traffic is quite impressive with lots of development around the area.The mall area is just one hop away from the place where you can experience Indonesian hospitality. The food are great with plenty to choose from the dining area.

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Thank ronaldsaculob
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Amenities

Highlights
  • Free Parking
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Center with Internet Access
  • Free Parking
  • Room Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
Official Description (provided by the hotel)
Atria Hotel Gading Serpong, a modern and stylish 4-star business hotel committed to the highest international standards and a wide range of services and facilities to suit the needs of frequent business travelers. Located in the heart of CBD Serpong and close to the Jakarta - Banten toll road the hotel is in an ideal location to serve businesses in West Jakarta, Serpong and Tangerang. Soekarno-Hatta International Airport can easily be reached within 25 minutes and Serpong's Shopping Mall and Entertainment Complex is adjacent to the hotel enabling guests to benefit from a wide range of services and facilities within walking distance. ... more   less 

Additional Information about Atria Hotel Gading Serpong

Address: Jl. Boulevard Gading | CBD Gading Serpong, Lot # 2, Tangerang 15810, Indonesia
Location: Indonesia > Java > Banten Province > Tangerang
Price Range: $44 - $67 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Atria Hotel Gading Serpong 4*
Number of rooms: 173
Reservation Options:
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Also Known As:
Aston Paramount Serpong Hotel Tangerang
Hotel Style:
#4 Luxury Hotel in Tangerang
#4 Spa Hotel in Tangerang
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Questions & Answers

Here's what travelers have asked, with answers from Atria Hotel Gading Serpong staff and other travelers.
3 questions
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Hyderabad, India
over a year ago
Hyderabad, India
over a year ago

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Questions? Get answers from Atria Hotel Gading Serpong staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“highest floor available, to get nicer view of the town”
 of 5 bubbles indrakm, Sep 22, 2016 | Read review
“Choose a room on the opposite side from the road that has some noise.”
 of 5 bubbles dimkan41, Sep 17, 2016 | Read review
“there are 2 wings one Hotel and the other is Residence , choose later if with family”
 of 5 bubbles adlogic, Sep 11, 2016 | Read review
“Nice view with huge window for rooms facing the direction of the main lobby. Always great for higher floor.”
 of 5 bubbles naylork, Sep 10, 2016 | Read review
“No comment”
 of 5 bubbles weechongteik, Jun 1, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question