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Parador Villas Sotomayor

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PR-522 Km 0, Adjuntas 00601 Puerto Rico
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Traveler (152)
Room & Suite (20)
Dining (19)

About

#1 of 2 hotels in Adjuntas
Location
Cleanliness
Service
Value
2020 Travelers' Choice Best of the Best
Parador Villas Sotomayor, the first and the only eco-tourist complex in the mountains of Puerto Rico. Here you can reduce the stress, make your life last longer, and strength your family ties. Our green areas, trees, flowers and open space, makes this a very special place to enjoy and relax with your family and friends. We do our best to make you feel comfortable, just like in home.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Tennis court
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Wifi
Restaurant
Meeting rooms
Non-smoking hotel
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Room features
Room service
Microwave
Refrigerator
Flatscreen TV
Bath / shower
Complimentary toiletries
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
328Reviews10Q+A17Room tips
Traveler rating
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Popular mentions
Ramon V wrote a review Sep 5
1 contribution
They are so slow at the reception, serving food and everything else. I asked for food delivery to the villa aroun 3pm and it is now 5pm and still nothing. The phones dont work. You can try them all. When they dont pickup, it automatically hangs up on you. The Internet is garbage, and they have three Internet companies as I was told. LOL. If you're ok with mediocre service, pay them a visit, but if service is important to you, this is definitely not the place to visit. I would not even give a 1 star.
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Date of stay: September 2020Trip type: Traveled with family
1 Helpful vote
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Response from Luz Irizarry, General Manager at Parador Villas Sotomayor
Responded 6 days ago
Thanks for your review, we really appreciate your feedback. The telephone and internet service went down that day for a few hours, but normally it works very well. About the food service we already take care of the issues that you mention. Hope you can come back and enjoy the relaxing ambient in our facilities.
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Dr. Joel Manzano wrote a review Jul 2020
1 contribution
No water to bathe on the room (not villa). They expected us to bathe at the pool bath with no privacy. 2.5 hrs on the restaurant waiting for food. Had to go home at 11pm through a dangerous road. They never apologize.
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Date of stay: July 2020Trip type: Traveled with family
1 Helpful vote
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Response from Luz Irizarry, General Manager at Parador Villas Sotomayor
Responded Jul 9, 2020
Thank you for your review, we apologize again for the situation caused by problems with the water supply. As of today, we have taken all the necessary measures so that this situation does not recur.
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frankiescanllen wrote a review Dec 2019
Chicago, Illinois5 contributions5 helpful votes
A beautiful place nested within the mountains of Puerto Rico. It is about 2-3 hours from the city with beautiful scenery as one drives to Adjuntas. Be sure to use GPS and study the route before driving to the resort. The route has some tricky turns and curves. Our reservations were made over the phone with Luz who was prompt and helpful. I do want to point out a feeling of a lack of organization and communication amongst some employees that seems to hinder the quality of the service people expect of a resort. In particular when the Puerto Rican Office of Tourism is making a great effort to promote places like Villa Sotomayor to improve their business and the economy of the Island. In general, the place is lovely and filled with beauty. Visiting the area can be a wonderful cultural experience. As tourists, we would always side on selecting places like this for our vacations than a chain hotel. Considering the devastation of Hurricane María a few years ago, the place functions well and still holds its beauty. Worth pointing out that it does feel that the overall service staff at the restaurant and front desk is friendly unless something is pointed out that needs to be made right. Then, they seem a bit passive aggressive. We experienced two problems, one was duly resolved but the second one was ignored. After speaking to the owner about the second issue, we felt that a few staff members acted passive aggressive. The owner was prompt and responsive resolving the issues we shared. For that, we thank him and truly appreciate it as it made our stay more enjoyable. Our recommendations for the owner and service staff are: 1- some of the restaurant staff could limit cellphone use while serving customers. 2- when booking families do your best in keeping them together as cabins are assigned and consider physical needs 3- provide hospitality training to the staff 4- add a full set of towels (shower, hands, scrub) 5- have a mat or outside rug at the entrance door of the cabins (it rains frequently and a rug will keep the inside of the cabins cleaner specially on the cabins without a porch) 6- have a comprehensive list of places to go and places to to laundry or shop for snacks. The resort does not offer late night snacks options and the “tiendita” is very limited. A brochure of the area with activities. 7- when playing music in the public areas of the resort be nice soul of the quality of the music and the children that might be around as well as the sensitive of the guests. When the music played does not match the values of the resort then the enchantment is lost. 8- beware of the areas that flood and can be slippery, perhaps adding some signs. Overall we like the place and feel that we can recommend it- we wish we could have given it 5 stars. It is a great place for families. Too bad we could not kayak this time. We do hope that the owner continues to improve the resort and restore some of the activities that are not currently available. It is a wonderful gem.
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Date of stay: December 2019Trip type: Traveled with family
5 Helpful votes
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Alicia O wrote a review Nov 2019
165 contributions16 helpful votes
Had a great weekend there with the family. We rented 2 villas which were very cleaned. Breakfast is included. Customer service is excellent and people will explain where are the point of interests. Prices of food a d drinks in their restaurant are very affordable. My reccomendation will be to serve smaller portions during breakfast they are too big.
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Date of stay: November 2019Trip type: Traveled with family
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Response from Luz I, Front Office Manager at Parador Villas Sotomayor
Responded Nov 28, 2019
Thanks for your review, we appreciate your feedback .
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vtvargas wrote a review Sep 2019
3 contributions
Nice place to be in touch with nature. During the night you can hear the coqui and really nice weather. The restaurante is really good and the service is good. The make you feel at home. Abu and her house "la casa de abu"made me feel like home.
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Review collected in partnership with this hotel
Date of stay: September 2019Trip type: Traveled as a couple
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Response from Luz I, Front Office Manager at Parador Villas Sotomayor
Responded Sep 16, 2019
We are very glad that you enjoy your stay at our Parador Villas Sotomayor. Thank you very much for the time you took to let everyone know about us. Hope you can come back soon.
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PRICE RANGE
$114 - $137 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
parador villas sotomayor hotel adjuntas, parador hotel adjuntas, villa sotomayor, parador hotel sotomayor
LOCATION
CaribbeanPuerto RicoAdjuntas
NUMBER OF ROOMS
36
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Frequently Asked Questions about Parador Villas Sotomayor
Which popular attractions are close to Parador Villas Sotomayor?
Nearby attractions include Hacienda Tres Angeles (1.0 miles), Puente La Hamaca (2.6 miles), and Lago Garzas (2.4 miles).
What are some of the property amenities at Parador Villas Sotomayor?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
What food & drink options are available at Parador Villas Sotomayor?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Parador Villas Sotomayor?
Yes, free parking is available to guests.
What are some restaurants close to Parador Villas Sotomayor?
Conveniently located restaurants include El Campo es Leña, Hacienda MariBò, and Restaurarte Vida Ventura.
Are there opportunities to exercise at Parador Villas Sotomayor?
Yes, guests have access to a pool and a fitness center during their stay.
Are pets allowed at Parador Villas Sotomayor?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Parador Villas Sotomayor offer any business services?
Yes, guests have access to a business center and meeting rooms during their stay.
Are there any historical sites close to Parador Villas Sotomayor?
Many travelers enjoy visiting Hacienda Buena Vista (8.1 miles), Hacienda Pons (7.3 miles), and Locomotora La Negra Cocola (7.8 miles).
Is Parador Villas Sotomayor accessible?
Yes, it offers wheelchair access. For specific inquiries, we recommend calling ahead to confirm.