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5594 W Wildhorse Pass Blvd Phoenix, Gila River Indian Community, AZ 85226-5400
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Travel safe during COVID-19
What you can expect during your stay
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sheraton Grand at Wild Horse Pass
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
Location
Cleanliness
Service
Value
Travelers' Choice
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Sheraton Grand at Wild Horse Pass is a luxury resort located in Phoenix, Arizona in the Sonoran Desert on an expanse of rugged Arizona landscape where the ancient vistas, mountains, and roaming wild horses remain untouched. Our Native American-owned hotel sits close to Sky Harbor International Airport.
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Full view
Property amenities
Free parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Golf course
Tennis court
Children Activities (Kid / Family Friendly)
Parking
Paid wifi
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Poolside bar
Taxi service
Conference facilities
Banquet room
Meeting rooms
Fax / photocopying
Spa
Couples massage
Facial treatments
Baggage storage
Concierge
Convenience store
Gift shop
Non-smoking hotel
ATM on site
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Fireplace
Private balcony
Room service
Safe
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Location
Full view
59Somewhat walkable
Grade: 59 out of 100
239Restaurantswithin 5 miles
29Attractionswithin 5 miles
Contact
5594 W Wildhorse Pass Blvd Phoenix, Gila River Indian Community, AZ 85226-5400
Getting there
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1,770Reviews31Q+A100Room tips
Reviews
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Popular mentions
I would rate the hotel as average. Our hotel room is clean. Due to Covid, unfortunately, we were not able to experience many of the amenities, except for the pool. The place is quite outdated and far from other restaurants and points of interest. We made a mistake by not renting a car, and Uber is about $20-27 one way to the city (Scottsdale area). Normally, they have free shuttles, but due to the pandemic, the shuttles were not running. In addition, due to Covid, there are no amenities in your hotel room except for water. For example, no sodas or snacks in the fridge, or coffee, and no daily housekeeping. Given our situation, I can totally understand why this is important.. We stayed for 4 nights and I maintained cleanliness in our own room by wiping down and making our own bed, and even put all soiled towels in the bathtub. I called guest services 1 time (on our 3rd day) to kindly request that they take the used towels and empty the wastebaskets, which I don’t think is too much to ask for, because after all, we are staying at the Grand Sheraton? The representative advised they will have this done right away, but they never did. My husband and I were out all afternoon and arrived back at the hotel around 9 pm, and to my dismay, nothing was done. I really had such high hopes for the the Marriott chain of hotels, given we also just had our wedding at a Marriott hotel last year, and it was such a nice experience! I remember even asking him, I wonder if they will go above and beyond and actually clean our room? I was so disappointed to get back and discover they never took the garbage or the soiled towels. I know it’s not the end of the world, but it’s the little things that matter sometimes and the fact that there was no follow through with my request.... :( Sorry to say, will not be coming back to stay at this resort. …
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Date of stay: July 2020Trip type: Traveled as a couple
Helpful
Responded Jul 29, 2020
Dear turtle216, Thank you for choosing our hotel for your stay. We are disheartened to read your feedback and sincerely apologize that our staff was not as responsive as they should have been in working to address your specific concerns. We also regret that some of our amenities and services were not available due to the current circumstances. Everything we do is in the best interest of our guests and associates, so we appreciate your understanding nature at this time. While we are glad to know our brand was a part of your special occasion last year, we regret not meeting the same level of hospitality you received at that time. These circumstances are challenging for us as well, but this in no way excuses the fact that we did not provide you with an outstanding stay. We promise that steps will be taken to ensure a better experience going forward. We hope you will consider a future visit so that we can better demonstrate our commitment to service excellence. Sincerely, John Wright Resort Manager
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We decided to do a staycation for Mother’s Day at the Sheraton Wild Horse Pass as a bit of a getaway from the normal routine during the coronavirus lockdown. After speaking to the resort staff and better understanding the hotel processes, we felt that we could safely have a stay there, especially given that there was almost no one else at the resort. The resort is a very nice property. The grounds are very well maintained and there are plenty of nice spaces both inside and outside for sitting and enjoying the beautiful scenery around the hotel. While the pools and majority of the facilities were closed due to the virus, we were still able to enjoy our time at the resort. We got an upgraded room to one of the executive suites and this was a nice set-up for our party of four. We had four including my wife and I, our 4 year old son, and my wife’s mother. My wife’s mother and our son shared the sofa bed in the living room and my wife and I were able to take the king bed in the separate bedroom. The set-up is good for a group as the bathroom has separate entrances from both the living room and the bedroom eliminating the need for guests to go through the master bedroom to get to the bath. The hotel is in the process of renovating and the new décor and room features are very appealing and comfortable. The staff, service and food at the resort were all fabulous. While there were limited guests to support, the staff all made us feel that they were truly happy to have us there and wanted to make us feel special. While the food and restaurant options were limited with the virus, the food was all very good and the menu had a nice variety of options. It was actually some of the best hotel food my wife and I have had, and we travel extensively. Overall, a very pleasant getaway from the rigors of life at the Sheraton Wild Horse Pass. We are looking forward to visiting again soon once the resort is running back at full operations. We had such a great time with limited amenities available, so we can’t wait to stay again with the full service offerings of the resort. It is comparable to the JW properties in town, but comes at a more economical price, so a great new option for us in Phoenix when we do future staycations.…
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Date of stay: May 2020
Location
Cleanliness
Service
Helpful
Responded May 17, 2020
Dear PaulandDianaPHX, Thank you for the generous rating of our hotel, the Sheraton Grand at Wild Horse Pass, Arizona's premier Native American-owned luxury resort! It is a delight to know you and your family had a wonderful, relaxing getaway recently and that our modern accommodations and devoted associates far exceeded your expectations. We are also happy you could take advantage of our exciting amenities and that you enjoyed the delicious food we offer. It was a pleasure serving you, and we hope you will choose us every time your travels bring you to Phoenix. Sincerely, John Wright Resort Manager
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I have stayed at the Wild Horse Pass Resort many times, but not for the last 2 years, it is as nice as always ( a bit of renovation ) on the south end of the hotel, but you wouldn’t know it other than guest parking. Super clean, first class everywhere you visit! The spa, the pool, the bar, even the running/walking path through the desert is groomed every morning. The staff is always top of the line & beyond friendly. It is NOT low priced...But, you will be hard pressed to find anything wrong, anywhere! They welcome NHRA race teams & car owners.
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Date of stay: February 2020Trip type: Traveled on business
Rooms
Cleanliness
Service
Room Tip: The place is huge, think about were you want your room.
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Helpful
Responded Apr 14, 2020
Dear CherokeeN9444W, On behalf of our staff, thank you for the terrific review! We are pleased to know how much you loved your time with us. Our unique design is an authentic representation of the Gila River Indian Community's heritage and culture and we celebrate every detail of the Pima and Maricopa tribe at our Phoenix resort. There's something for everyone with our 4 pools with 111-foot water slide, horseback riding, Aji Spa, Whirlwind Golf Club and so much more! All of us at the Sheraton Grand at Wild Horse Pass look forward to having you visit with us again. Sincerely, John Wright Resort Manager
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This is a lovely hotel in every way. Food was delicious in all the restaurants and the room was very comfortable (really nice bathroom!). The staff was friendly and after the first day they really seemed to know you.
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Date of stay: March 2020Trip type: Traveled as a couple
Helpful
Responded Mar 16, 2020
Dear B1958JAtonyr, Thank you for the generous rating of our hotel, the Sheraton Grand at Wild Horse Pass, Arizona's premier Native American-owned luxury resort! We are delighted you enjoyed everything our hotel has to offer, including our great staff and comfortable rooms. It is also pleasing to know you loved the delicious food we serve at our on-site restaurants. We hope to be your hotel of choice if another visit to our area is in your plans. Sincerely, John Wright Resort Manager
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They have the best spa around! I had my massage and facial and spent the rest of the day relaxing by the Aji spa pool! Try the cheese plate with the sparkling wine! Next time we are going to try the Mustang and Massage Day!
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Date of stay: November 2019
Helpful
Responded Mar 5, 2020
Dear sashab43, Thank you for being our guest and for writing such a great review. We are delighted that our service and facilities met your expectations and that you had a wonderful, relaxing experience at our spa. Aji means "Sanctuary" in the Pima language, and this is just what we want to be for our guests while offering the only authentic Native American spa menu in existence. We feature treatments designed and practiced by Aji's Pima and Maricopa Cultural Caretakers, and we love that you were able to enjoy this. We look forward to welcoming you back again, and we appreciate you choosing the Sheraton Grand at Wild Horse Pass! Sincerely, John Wright Resort Manager
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PRICE RANGE
$225 - $414 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton wild horse pass hotel chandler, sheraton chandler, chandler sheraton, sheraton wild horse pass resort and spa
FORMERLY KNOWN AS
Sheraton Wild Horse Pass Resort & Spa
LOCATION
United StatesArizonaCentral ArizonaGila River Indian Community
NUMBER OF ROOMS
500
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Claim Your Listing Frequently Asked Questions about Sheraton Grand at Wild Horse Pass
Which popular attractions are close to Sheraton Grand at Wild Horse Pass?
Nearby attractions include KOLI Equestrian Center (0.5 miles), The Crypt (3.8 miles), and Phoenix Premium Outlets (1.8 miles).
What are some of the property amenities at Sheraton Grand at Wild Horse Pass?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Sheraton Grand at Wild Horse Pass?
Top room amenities include air conditioning, a flat screen TV, and a fireplace.
What food & drink options are available at Sheraton Grand at Wild Horse Pass?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Sheraton Grand at Wild Horse Pass?
Yes, free parking is available to guests.
What are some restaurants close to Sheraton Grand at Wild Horse Pass?
Conveniently located restaurants include Kai Restaurant, Rudy's, and The Melting Pot.
Are there opportunities to exercise at Sheraton Grand at Wild Horse Pass?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at Sheraton Grand at Wild Horse Pass?
Yes, dry cleaning and laundry service are offered to guests.
Does Sheraton Grand at Wild Horse Pass offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Does Sheraton Grand at Wild Horse Pass have any great views?
Yes, guests often enjoy the mountain view available here.
Is Sheraton Grand at Wild Horse Pass accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.