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Mulu Marriott Resort & Spa

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Mulu Marriott Resort & Spa
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261 Reviews from our TripAdvisor Community

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Showing 212: English reviews
Level Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed yesterday NEW

With an idillically peaceful location this is the perfect resort to just get away from everything for a few days. A short ride from the airport, where the hotel collect you free of charge, this resort has the most beautiful rooms and public areas and a wonderfully inviting pool to help you cool off from a days exploring or a... More 

Helpful?
Thank Stuart O
1 review
5 of 5 stars Reviewed 3 days ago NEW via mobile

We had an absolutely amazing time in Mulu and the hotel played a big part in making our stay so perfect. The rooms are huge, with a massive bed that was very comfortable. The bathrooms are also very nice. There's a couple of reviews about baggage not being taken to the rooms and check in being slow - we didn't... More 

Helpful?
Thank Abby W
Shah Alam, Malaysia
Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Visited Mulu with my family in early September and was pampered with the Marriott's signature hospitality. Special thanks to the staff at concierge (Emmelia/Amelia and her colleague) who were helpful in answering our queries. The double rooms we got were as advertised and we had no complains about them. Note that it might be cheaper to book trips directly with... More 

Helpful?
Thank Quiwan
Hong Kong, China
1 review
5 of 5 stars Reviewed 4 days ago NEW

It was my first trip to Malaysia and staying in this resort made my stay unforgettable. I travelled on my own over a weekend as I needed to reboot my energy living in the busy Hong Kong. I was at the beginning worry to be travelling on my own in a destination I have never been before therefore I chose... More 

Helpful?
Thank d-agathe
Miri, Malaysia
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 1 week ago

The hotel is in a beautiful setting and provides transport to Mulu National Park. Overall our stay was disappointing and as another reviewer commented, the hotel is let down by inattention to details that you expect from a Marriott Hotel or any hotel of this class and at this price. 1. No offer of help with luggage to room despite... More 

Helpful?
1 Thank Helen W
Management response:

Dear Helen W, Thank you very much for taking the time to share your detailed feedback about the challenges & disappointments you faced during your stay with us. I would like to take this opportunity to apologize for the lack of service & disappointing poolside experience, which you encountered. Unfortunately we did not meet your expectations, nor did we live... More 

Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

The hotel is located less than 10 minutes from the airport and 5 minutes to the Mulu National Park. Upon arrival at the hotel lobby, we were served a refreshing drink along with a cold towel (much needed) upon arrival. The rooms were very clean, spacious and beautifully designed. Each cluster of rooms are surrounded by Mulu's lush green surroundings,... More 

Helpful?
Thank Edward Y
Chiang Mai, Thailand
Level Contributor
83 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 stars Reviewed 1 week ago

The grounds look impressive, and at the time there was no other resort in Mulu. Our flight was cancelled and the airline put us up at this resort. When we arrived, all the individual desks for check-in were busy. Check-in took a long time. After check-in when the little cart came to take our luggage, we were left to lift... More 

Helpful?
Thank SnackyBitsandCuppas
Management response:

Dear SnackyBitsandCuppas, Thank you for taking time to provide feedback on your recent stay. I regret to read that some elements of your experience did not quite meet your expectations. Please accept my apology for disappointing you. I am pleased to inform you that since your stay in February, we have invested in upgrading our internet facilities. The Resort also... More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

The only international hotel at mulu caves and nearby the great natural scenery view. Upon arrival at the resort warm welcome by the staff's. Excellent food and service provide and lovely room. Will definitely see u again! Have never thought or expected Mulu National Park would have been such a lovely place!

Helpful?
Thank Fdp M
Kuala Lumpur, Malaysia
2 reviews
2 of 5 stars Reviewed 1 week ago

The hotel is beautifully designed respecting its natural surroundings. However I was very unfortunate to stay in a room that was not clean properly through out my stay. Bath tub has stains from the previous user, poor hygiene.Club sandwich at the hotel lounge turned out to be soggy white bread with rather sad lettuce, Mayo and tasteless slices of beef... More 

Helpful?
Thank CitizenOfTheWorld100
Management response:

Dear CitizenOfTheWorld100, Thank you for your time to write about us on TripAdvisor. I regret to read that some elements of your experience did not quite meet expectations - both yours, and those we have set for ourselves. Please accept my apology for disappointing you and rest assured that I have related your valuable feedback to our team. CitizenOfTheWorld100, we... More 

Westerham, United Kingdom
Level Contributor
112 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

This hotel is newly refurbished and is a delight. The rooms are so peaceful and modern. Perfect after a hot sweaty day in the jungle. Food is good mostly perhaps a little expensive, but most things will have to be flown in. Wifi in public areas is fine for keeping in touch. There are plenty of private areas where it... More 

Helpful?
1 Thank EMALULA
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
  • Free Parking
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Free Parking
  • Business Center with Internet Access
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Experience 5-star luxury in a lush tropical rainforest with Mulu Marriott Resort & Spa in Malaysia - just five minutes from Gunung Mulu National Park, a UNESCO World Heritage Site. Wake each morning in a luxurious room suspended on a walkway set in the forest. Suitable getaway for family vacations, couple retreat, adventure seekers, business meetings and intimate wedding destination. ... more   less 

Additional Information about Mulu Marriott Resort & Spa

Address: Sungai Melinau | PO Box 1145, Mulu, Gunung Mulu National Park 98008, Malaysia (Formerly Royal Mulu Resort)
Location: Malaysia > Sarawak > Gunung Mulu National Park
Price Range: $137 - $143 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Mulu Marriott Resort & Spa 5*
Number of rooms: 188
Reservation Options:
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Also Known As:
Royal Mulu Hotel Gunung Mulu National Park
Hotel Royal Mulu
Mulu Marriott Resort & Spa Gunung Mulu National Park, Malaysia - Sarawak
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