Mulu Marriott Resort & Spa
Sungai Melinau PO Box 1145, Mulu, Gunung Mulu National Park 98008 Malaysia
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#1 of 15 hotels in Gunung Mulu National Park
Location
4.9
Cleanliness
4.8
Service
4.6
Value
4.3
Travelers' Choice
Experience 5-star luxury in a lush tropical Borneo rainforest with Mulu Marriott Resort & Spa in Mulu, Malaysia - just five minutes from Gunung Mulu National Park, a UNESCO World Heritage Site. Wake each morning in a luxurious room suspended on a walkway set in the forest. Suitable getaway for family vacations, couple retreats, adventure seekers, business meetings and intimate wedding destinations. Keep your workout routines in the fitness center or have a swim at our outdoor pool. Treat yourself well at our Mandara Spa with massages, body scrub, manicures, padicures and many more. Stay energized by dining at the restaurants including buffet breakfast, Marriott Cafe, or relax yourself at the River Bar for cocktails or beverages.
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Property amenities
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Airport transportation
Conference facilities
Banquet room
Spa
24-hour security
Pool / beach towels
Outdoor pool
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Poolside bar
Meeting rooms
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Manicure
Massage
Neck massage
Pedicure
Baggage storage
Concierge
Gift shop
Outdoor furniture
Picnic area
Sun deck
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Private balcony
Coffee / tea maker
Cable / satellite TV
Bath / shower
Room service
Safe
Seating area
Sofa
Telephone
Wardrobe / closet
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Minibar
Refrigerator
Flatscreen TV
On-demand movies
Radio
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Romantic
Languages Spoken
English, Malay
Location
Sungai Melinau PO Box 1145, Mulu, Gunung Mulu National Park 98008 Malaysia
Mulu Marriott Resort & Spa
Getting there
Mulu Airport
4 min•
See all flights
Long Seridan Airport
18.4 mi•
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2 Restaurants
within 5 miles
729Reviews46Q+A100Room tips
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+1
I arrived at this Marriott with a lot of expectations after the high quality of Luxury and hospitality at the other Marriott hotels in the region that I recently stayed in. While the hospitality is top notch and warm, the property seems to have missed out on a lot of opportunities that could have made this one of the best in the country(and even the continent!) For starters, they have a fantastic location - right in the fringe of the Mulu National Park that is a UNESCO heritage site - something that most jungle lodges dont have access to! Nonetheless, they have designed the property (especially the common areas like Bar/Restaurant/Pool) in such a mediocre fashion that they have missed out on the ability to provide guests visual access to the nature and wilderness that engulfs the property in an unbeleivable fashion! You have to do a drone shot or really step out of the property to realize how nestled the resort is within the thick jungle! They could have used the area next to the river(that runs right next to the resort) for outdoor seating, or set up the pool with a better view, etc. Something for them to think about. On the plus side, the design of all the wooden walkways is wonderful and makes you feel like you are really exploring a trail in the middle of a dense forest. The wild sounds of the birds, bugs, and other animals around the area make a perfect soundtrack for an unplugged evening in the balcony of the bungalow! LOCATION: Located right next to the national park (with a quick free shuttle ride away) and just 5 minutes ride from the airport. DINE + DRINK: This was one of the big downsides - Tthe quality and choice of food availabe at the restaurant that serves all meals. While I Understand that everything needs to be flown in as you are in the middle of nowhere, the chefs can certainly do a better job with what they have gotten. Especially if you are a vegetarian - god save you! The RIVER bar is a lovely place to chill out in the evening with your favorite drink and experience a true Jungle Safari Lodge kind of vibes. ROOM: We stayed in Room 213, which was a SUITE room, so this review is based on that; SIZE: The Suite came with a huge living room and a much bigger BEdroom area, each with it’s own Television set. There is also a nice big dining area. The room also comes with a wonderful ESPRESS machine - that is great to get your fix of Java in the mornign and evening! VIEW: The lovely BALCONY attached to the suite comes with views of the greenery and the River (with speed boats constantly ziping past) Be warned, You will never feel like leaving this balcony! ; AIR-CON: Perfectly functioning cooler that helped in setting the perfect room temperature; BED: Comfortable bed that played the expected part of putting us to sleep; BATHROOM: Stand-in shower; TOILETRIES: Good Spa quality Toiletries by THIS WORKS brand. FACILITIES: Decent Gym with a basic range of weights and Cardio machines. The outdoor swimming pool is actually quite cool, but unfortunately a bit small and could have been bigger and better designed. They also have a nice convenience store inside the resort to buy last-minute things - from cosmetics to chilled beers and chips etc. SERVICE: Friendly staff that took care of all our needs with a smile and made us feel pampered and well taken care of. Special Shout-out to JJ from the front office for a very warm welcome and for hosting us wonderfully HOW WIRED YOU WILL BE: You are in the middle of a wild jungle, so dont expect connectivity here. But you do get some decent-speed WiFi at the reception Area. The TV in the room is practically useless! It has only 4 channels which also dont work most of the times. So just enjoy your unplugged state and soak yourself in the lap of nature! …
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Date of stay: September 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Was not sure what to expect given the remote location of the resort but the rooms are very well equipped, clean and comfortable. The biggest challenge is the digital detox with internet reception only in the main communal areas and dining area. This was actually a welcome break and a good chance to spend time with the family. Service is good but the bus/ transport can be a little slow and untimely so allow yourself extra time if you are headed to the National Park. The pool is small but good enough especially after a day sweating at the caves. We noticed the air conditioning in the rooms were best left to be set as by housekeeping. It kept switching off when we tried to lower the temperature. Overall very enjoyable and would recommend.
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Date of stay: July 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
By far our favorite hotel during our trip to Borneo. The beds were the most comfortable and the room is tucked into the jungle with a small balcony. We greatly appreciated the air conditioning and close proximity to Mulu National Park. Their buffet was huge, with options for everyone.
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Date of stay: August 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
A perfect base for visiting the national park. Bearing in mind it’s location, it offers an excellent service, as you would expect from Marriott. It is in a very good location, close enough to the entrance of Mulu national park. A free shuttle bus runs to the airport and park HQ. The hotel has a central area containing the reception, bar and restaurant. A lot of this area is open to elements and you will become a-custom to the local wild life you’ve come to see. As you sit in the bar in evening, the local bats will be flying around keeping the mosquitoes down. I am usually on the menu but I didn’t pick up too many bites while staying here. The rooms are laid out on raised walkways from the central area. Our room was nice, well appointed and clean. The AC was good and very welcome, it is necessity because of the high temperatures and humidity. As I mentioned previously, there is a lot of wild life here. In the evening, the walkways are dimly lit, so they are not too intrusive in the environment. However, this doesn’t stop them from becoming a bug highway. Don’t let this deter you, it’s why we come here. The lights do attract the massive cicadas that live here and you have to ‘run the gauntlet’ each evening; it’s all part of the attraction of this place :-) The variety of food was fine considering the isolated location and we enjoyed our meals. Breakfast is a big buffet and there should be something to suit everyone. There is Wi-Fi, if needed but it is only available in the hotel lobby and at the bar. There is also a nice pool area too. All the staff were very friendly and helpful. Also checkout Stella Cafe, located across the hotel bridge on the opposite bank.…
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Date of stay: March 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
Fantastic resort in the middle of rainforest. It is very good located close to the entrance of Mulu national park. The resort is well maintained, our room was nice and clean, with very good AC, which is necessary because of the high temperatures and humidity. The variety of food was limited due to the secluded location, but it was ok, we enjoyed our meals. The Wi-Fi is only available in the hotel lobby and at the bar, but the quality of the signal was quite good. The pool was also very nice even the water was too hot to get some refreshment:)
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Date of stay: August 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Somewhat surprising the find a Marriott located in such an isolated location, but it was very nice to have the luxury! The design of the hotel fits in well with the natural surroundings and provides a very pleasant feeling. The room was big and comfortable, with a nice bed and great linens. Breakfast buffet was excellent, especially considering most of the items have to be shipped in by boat or plane. The only real complaints I had were with the horribly inefficient check-in (confused and slow processing, luggage split up with one bag arriving from the airport and the other not delivered for more than 45 minutes later on another trip). Staff were friendly and helpful throughout, except for the check-in, when they are not even apologetic about the bungling.
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Date of stay: August 2023Trip type: Traveled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
Considering this is in the middle of the rainforest it was a very good stay. There are no other hotel options anywhere near and the hotel does a great job in maintenance. The food was varied and surprisingly good. Yes there are limitations. No wifi other than in the common parts and your room can be a hike to the central area. The truck doing the airport run could be more comfortable. The pool is back operating. Staff were helpful and the manager was very responsive. I was told that this is going to change from Marriott in the near future.
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Date of stay: August 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
It was very nice but some times there are bees and insects but otherwise it was very nice and the pool was very warm and nice and it was kinda cold but was still pretty nice and awesome and the bathroom looks like Gucci store already very fancy and nice- LL8yo& JR11yo. Staff were warm and accommodating. We got our rooms early. Rooms were a bit of a walk from the lobby and cafe, but we sighted a lot of insects on the way. Special shout-out to Uncle Willie who went down to collect the shoe of my son who accidentally kicked it off the boardwalk. 🙏🏼LS49yo
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Date of stay: July 2023Trip type: Traveled with family
Room Tip: Be prepared for heavy rain.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
+1
It was great. Everything from top to bottom. Helpful in all the ways they can. Kristan , the chef 👩🍳 was great she made us indian food and it was good in taste. Loved people. They don't have wifi in the room. But who needs internet when they are in the kap of nature
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Date of stay: July 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
+1
Such a disappointment. The resort lacks service and common sense. Above all the food is terrible. It's so difficult to find a staff to serve you. Ordered Mix Satay and Fries. Only got Chicken satay and we had to remind the staff about the fries. Ordered Cappuccino, that too required reminding. The buffet was covered with flies and the plates were broken (see attached images). We were told that the Dinner Buffet closes at 10pm. We arrived at 8pm for dinner and many items on the buffet were gone! Your BUFFET WAS EMPTY!!!, Please look at the images attached. Chicken Stew without chicken and noodle station without condiments! Strangely, despite highlighting this matter to the staff-nothing was done! Is this Marriott's standard? The restaurant's air-conditioning system wasn't working. Just imagine how hot it was with the high humidity. We tried the food at the National Park and it was amazing. Despite the cafe being in a tourist attraction, the service was excellent and the food was superb! The food was affordably priced and all dishes were prepared Ala-Minute. Many tourists we spoke to said the same thing.…
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Date of stay: June 2023Trip type: Traveled with family
Room Tip: Organize yourself before arrival because the staff will not explain anything to you about the...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Benjamin Wolff, Other at Mulu Marriott Resort & Spa
Responded Jun 21, 2023
Dear GassyDoha, Warm greetings from Mulu ! Thank you for staying with us and taking the time to share a review. As we pride ourselves on delivering a memorable hotel experience during your travels, it is with regret to hear that we have unfortunately fallen short of our goal during your recent stay. Please accept my profound apology for the disappointment & inconvenience you experienced. Your feedback has been shared with the appropriate hotel teams to be followed up on. GassyDoha, once again my apologies and thank you for your valuable feedback. Kind Regards, Benjamin Wolff Resort Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Not the right property for you?
There are more places to choose from in the Gunung Mulu National Park area.
PRICE RANGE
$138 - $142 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
royal mulu hotel gunung mulu national park, hotel royal mulu
FORMERLY KNOWN AS
Royal Mulu Resort
LOCATION
MalaysiaSarawakGunung Mulu National Park
NUMBER OF ROOMS
101
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Claim Your ListingMULU MARRIOTT RESORT & SPA $108 ($̶1̶3̶1̶) - Updated 2023 Prices & Hotel Reviews - Gunung Mulu National Park, Malaysia - Sarawak
Frequently Asked Questions about Mulu Marriott Resort & Spa
Which popular attractions are close to Mulu Marriott Resort & Spa?
Nearby attractions include Deer Cave (1.7 miles), Mulu Caves (1.7 miles), and Mulu World Heritage Area (1.2 miles).
What are some of the property amenities at Mulu Marriott Resort & Spa?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Mulu Marriott Resort & Spa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Mulu Marriott Resort & Spa?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Are there opportunities to exercise at Mulu Marriott Resort & Spa?
Yes, guests have access to a pool and a fitness center during their stay.
Does Mulu Marriott Resort & Spa have airport transportation?
Yes, Mulu Marriott Resort & Spa offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Mulu Marriott Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Mulu Marriott Resort & Spa offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Mulu Marriott Resort & Spa?
The staff speaks multiple languages, including English and Malay.
Does Mulu Marriott Resort & Spa have any great views?
Yes, guests often enjoy the park view available here.
Is Mulu Marriott Resort & Spa accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.