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Grand Hotel & Spa

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Grand Hotel & Spa
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142 Reviews from our TripAdvisor Community

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Showing 94: English reviews
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Reviewed 1 week ago

Location of a hotel is excellent, in the middle of everything. You get on your skis and you are just in front of main ski lifts. Also when you are coming back you can almost enter your room on skis. Staff is is friendly and willing to help. Delicious breakfast and diner. Outdoor heated pool is nice experience. Indoor pool...

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Thank Milos T
Belgrade, Serbia
Reviewed 1 week ago

We have been there for 6nights/7 days in February.Nice and comfy room for 3,with nice bathroom,fridge and two lcd-s.Room cleaning with new towels every day.Superb breakfast and diner.Friendly stuff willing to help on every occasion.Spa with indoor and outdoor heated pool.Garage on the site for 6euro per day.Ski service on ground level plus kiosk to by ski pass,with very helpful...

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Thank malimalaimanja
Rouen, France
Reviewed 2 weeks ago via mobile

The service is awfull. .. better go to angella hôtel ! We ve been charged to much for false things, without asking. Zero organisation in this hôtel. The only thing which counts, is getting more and more monney from you in any way they can... Go in other places !

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Thank milay76
Lyon, France
Reviewed 3 weeks ago via mobile

We spent 1 week all inclusive in this big hotel we booked entirely. Regarding the high price and the poor service, they dared to charge us an extras 2200 euros for a broken table! What a complete rip off after what we gave them. Shame on them! Just be careful if you dare to go there.

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Thank NonoFlanders
Brussels, Belgium
Reviewed 3 weeks ago

We stayed here with a large group for a week for a ski tournament. Constantly I had the feeling that the hotel is after your money all the time. For example; I lost my roomkey during breakfast. I went to reception to ask for a replacement. That would cost me 12 Euros! Unbelievable, in other hotels you won't get this....

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Thank simonsmidt
London, United Kingdom
Reviewed 4 weeks ago via mobile

You could spend hours waiting for a waiter to serve you. The Hotel's starts rating should be reviewed. I can't believe that this hotel actually have a management team. It's a shame as it has potential to be the best on the mountain.

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Thank Ivana C
Reviewed 4 weeks ago via mobile

Ok,it is not easy way to come to Kopaonik,but if you did it,and if you stay in Grand Hotel,you won't be dissapointed..parking in the front of hotel,friendly staff,nice,clean,cosy rooms with super good bed...restaurant..eh,the food is awesome..10 of 10 points,especially for Balkan cuisine lovers..spa (not so nice..bad organization and old concept..),ski depot and direct out of hotel to the slopes.Slopes are...

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Thank Jan J
Reviewed January 12, 2017

We were not sleeping at the Grand hotel, we only came to the Grand Hotel at the spa and wellness center. It was a big mistake. It was terribly cold, indoor pool was extremely cold. Half the sauna did not work and we have half an hour left the so-called spa. The half hour it cost us 50 euros so...

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1Thank Ines P
Reviewed January 6, 2017 via mobile

Excellent location in the central area of the resort, ski-in, beautifully decorated hotel with varoius services (spa, large swimming pool, outdoor swimming pool and jacuzzi with hot water, hairdresser, manicure, bowling, squash, play room for children, beautiful lobby with fireplace and garden caffe, ski rental, tabacco shop... On the downside - poor service quality, although somewhat improved in comparison to...

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Thank Maja K
Brussels, Belgium
Reviewed January 3, 2017

Hotel is not providing better service. We noticed certain degradation of service. Food offer especially vegetables both fresh and cooked was to poor. To many meals with past and potato. Meat offer was mainly smoked. Which is not easy for small kids of people with sensitive digestion.

Review collected in partnership with this hotel
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1Thank ido2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Ski-In / Ski-Out
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Babysitting
Official Description (provided by the hotel)
Located at the very slopes of the mountain Kopaonik, hotel “Grand” is here to fulfill your vacation. Hotels guests, at their disposal can relax in our SPA centre, indoor swimming pool, jacuzzi and various types of massages. For those guests who wants more active holiday, hotel provides indoor football, basketball, tennis & walleyball pitch, fitness & gym hall, bowling centre, and many more. For our youngest guests, we are offering big indoor playground. In our restaurant you can experience the authentic cuisine, which is going to satisfy even the most demanding gourmands. ... more   less 

Additional Information about Grand Hotel & Spa

Address: Kopaonik 36354, Serbia
Location: Serbia > Central Serbia > Kopaonik
Price Range: $191 - $241 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Hotel & Spa 4*
Number of rooms: 221
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Questions & Answers

Here's what travelers have asked, with answers from Grand Hotel & Spa staff and other travelers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Location, ski in ski out, spa, food”
 of 5 bubbles milost498, 1 week ago | Read review
“Best rooms in newer part of the hotel”
 of 5 bubbles malimalaimanja, 1 week ago | Read review
“Ask for a room with a view to the mountains”
 of 5 bubbles 127PennyB, Dec 20, 2016 | Read review
“Ask for superior room in the new wing, price is reasonable for HB service”
 of 5 bubbles Zlatko61, Dec 18, 2016 | Read review
“Ask for a room with a look on swimming pool and Pancicev Vrh”
 of 5 bubbles TashaiDasha, Aug 27, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question