Gorski Hotel & Spa
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About
#4 of 22 hotels in Kopaonik
Location
4.7
Cleanliness
4.2
Service
4.3
Value
4.9
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness / spa locker rooms
Bar / lounge
Bicycle rental
Bicycles available
Children's playground
Parking garage
Wifi
Hot tub
Pool / beach towels
Pool with view
Indoor pool
Outdoor pool
Heated pool
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kid-friendly buffet
Kids' meals
Wine / champagne
Poolside bar
Game room
Hiking
Horseback riding
Ski rentals
Ski school
Skiing
Table tennis
Walking tours
Video game console
Indoor play area for children
Children Activities (Kid / Family Friendly)
Highchairs available
Airport transportation
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Steam room
Ski In / Ski Out
24-hour security
Baggage storage
Currency exchange
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Laundry service
Ironing service
Shoeshine
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Room features
Bathrobes
Air conditioning
Housekeeping
Interconnected rooms available
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Room service
Safe
Sofa
Wardrobe / closet
Bottled water
Clothes rack
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
Mountain view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL STYLE
Business
Languages Spoken
English, Bosnian, Croatian, Macedonian and 1 more
Location
68Somewhat walkable
Grade: 68 out of 100
19Restaurantswithin 0.75 miles
2Attractionswithin 0.75 miles
Prostorije Hotela Gorski, Kopaonik 36354 Serbia
Name/address in local language
Getting there
Rental CarsSee all Kopaonik rental cars
71Reviews1Q+A4Room tips
Reviews
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I booked one room through booking with the hotel. Just at the day of check in, I found my booking was cancelled automatically. I did not do anything. I contacted with the hotel and booking many times, both in person and online. However, the hotel ignored my email and their phone number cannot be reached. Today, I finally heard from the hotel. They said the cancellation was due to booking and they refused to refund my money. And the booking said the hotel refused to refund and they cannot do anything for me. It’s £ 1200 in total but no one is taking the responsibility for me. I have to say this hotel is so terrible and they defrauded money.
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Date of stay: December 2022Trip type: Traveled with friends
Room Tip: Do not come
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Mirjana Skrba, Marketing at Gorski Hotel & Spa
Responded Feb 10, 2023
Dear Wenyu, Thank you for taking the time to share the suggestion. We will do our best to improve the service. We kindly inform you that all the information related to the policy of cancellation of reservations is written on the website and you could read it while making the reservation. Best regards, Gorski Hotel team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
After paying almost 700€ per room/day with half board included, I found out that in this half board, you even have to pay for still water (5€ bottle). Also, ifyou want to drink a good espresso in the morning, that will also cost you about €6. The food at the hotel is absolutely normal, nothing special. The same food every morning and every night. After 2-3 days you actually get bored of the same food. On the other hand, the food at the hotel restaurant is very good (the only plus). Even so, when I wanted to order Waygo beef, I was told that the minimum portion of Waygo beef is 800g, Yes, read that correctly, 800g. Who can eat 800g??? And everybody knows what is the price for Wyagu If you want to stay in the lobby to socialise, many times it is impossible, because many tourists come from outside the hotel. Also, the people can smoke in the lobby, and if you were with children, it was iimpossible to stay because of the cigarette and cigar smoke. Another things that you should know is that you can stay at the pool for a maximum of 2 hours. After these 2 hours you are obliged to leave the pool for 30-60 minutes for cleaning The offer I received from Viceroy hotel for the same period, with half board included and suite, (not lsuperior family room like we had in Gorski), was €530/night. I chose to pay almost €700, just because of the reviews. So if I chose to pay more, it's because i want top services. And by the way, Viceroy is a 5 stars hotel, not 4 like Gorski I know it was a pandemic for 2 years and the hotels suffered alot, but what they are doing now with the clients is outrageous. And the last thing. When we checked out, we were told that we had a rest of the payment for the accommodation. I told them and showed them that I paid exactly the amount that was entered in the proforma invoice. But they explained to me that after they exchanged the money from euros to Serbian dinars, the hotel lost on the conversion from euros to dinars and I have to pay extra. Indeed, I was really disgusted. I payed, and I walked away So, be carefull what hotels are you choose in Kopaonik I personally don't recomand at all Gorski…
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Date of stay: December 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Mirjana Skrba, Marketing at Gorski Hotel & Spa
Responded Feb 10, 2023
Dear, Thank you for taking the time to share the suggestion. We will do our best to improve the service. Best regards, Gorski Hotel & Spa Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Everything was great very good breakfast and dinner the hotel it self was very very clean in all areas. The spa was excellant the water in the oudside pool was very pleasent for swimming for this time of the year. The complementary massage was beyond wonderful. For sure will be coming back.
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Date of stay: October 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Mirjana Skrba, Marketing at Gorski Hotel & Spa
Responded Feb 10, 2023
Dear, Thank you for taking the time to share your impressions. Your recommendation is of great importance to us. We are most pleased with the fact that our team has contributed to making your stay in our hotel even more enjoyable. We hope to have the opportunity to host you again. Best regards, Gorski Hotel Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Hotel is very good, although it lacks some little things so that everything is on highest level. Bed is very comfortable and room is excellent. Unfortunately they didn't had two separate beds room so we had to use sofa as second bed. During our stay room had problems with electricity and safety switches turned off several times. SPA is excellent, they have both inside and outside pools with heated water. They have salt room, normal and pine sauna. Relax room with water beds is a very comfortable experience. Food is tasty and there is a lot of things to choose from. Only breakfast is not really at its best level, and some food served for breakfast didn't really tasted good. Sweets were perfect.
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Date of stay: September 2022Trip type: Traveled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Mirjana Skrba, Marketing at Gorski Hotel & Spa
Responded Feb 13, 2023
Dear Justice, Thank you for taking the time to share the suggestion. We will do our best to improve the service. Best regards, Gorski Hotel team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Our family spent 3 days at Gorski and we had a wonderful time. First to mention the food (breakfast and dinner) incredible! Pool is super clean, spa as well. Room are nice and cozy, stuff is very polite and we felt very welcome. Only restaurant in the hotel "La pista" is way to expensive, where regular soup costs 750dinars (doesn't make any sense). Don't eat it, it doesn't taste well, neither is pasta. Only pizza with pepper was fine. Beside that restaurant, which you don't need to use, hotel is amazing! We are looking forward to come again.
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Date of stay: May 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Mirjana Skrba, Marketing at Gorski Hotel & Spa
Responded May 31, 2022
Dear Ana_Novaks, Thank you for taking the time to share your experience. It is a great pleasure to know we have met all you expectations for a perfect mountain vacation. We appreciate all your suggestions and use it as a starting point for improvement. Hoping to have the opportunity to welcome you again. Best regards, Gorski Hotel & Spa Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Had a relax massage during which I couldn't enjoy for 10 minutes in a row because of noise from the pool, from other staff. They don t have any sound isolation in the rooms for the massage. It s 5 ⭐ hotel - ridiculous!!! Don t waste money and time!!!!
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Date of stay: February 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Mirjana Skrba, Marketing at Gorski Hotel & Spa
Responded May 31, 2022
Dear Sprle L, Thank you for taking the time to share your impressions. We appreciate all your suggestions and use it as a starting point for improvement. Hoping we will have the opportunity to welcoming you again and improve overall impression. Best regards, Gorski Hotel & Spa Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
There were a few issues during our last stay in Gorski. They didn't let us take one donut from the restaurant for a child which wasn't present at the breakfast, which was outrageous. I asked about that at the reception and they gave me a cynical explanation that this is because their rooms are very warm so the food would spoil and it would be their responsibility if our kids get poisoned by the spoiled food that we give them outside the restaurant!? They were bringing the service room food for the extra charge in the very same room without a problem. This tells how ridiculous this explanation was. Of course, it is not about the material value of one donut but about the lack of sensibility and respect by the hotel staff. After the checkout, we were very unpleasantly surprised by the condition of the hotel parking. The hotel is charging 800 dinars extra per day for the parking even for their guest, but they don't maintain it. There were about 5-6 cars that were stuck in the snow on the parking, and we had to dig and find our way out of the snow on our own, although all of us were hotel guests and paid for the parking. One of the guests was stuck in the hotel parking for hours at the time we came to the parking. The guests who were leaving the hotel organized and help each other so all of us managed to get out of the parking eventually, but otherwise, some would spend all night in the hotel parking. You can see in the photo in what condition the parking was. I send an email to the hotel management one month ago about these issues hoping for an explanation and/or excuse, but they didn't have the decency to reply to the email and simply ignored it. On the other hand, they are very kind and reply within hours when we want to book and pay. So when they need you to get into the hotel you will have all their attention and respect, but once you arrive or once you are out of the hotel then you have to find your own way out of their wild parking and don't expect any attention unless you want to book again. I understand that the issues and problems are possible in every job, including tourism, so I tried both on the reception and via email to get an excuse or reasonable explanation for the issues we had, but never got it. This tells that there is something systematically wrong with this hotel. We were using this hotel for years, but it isn't what it was used to be.…
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Date of stay: December 2021
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Mirjana Skrba, Marketing at Gorski Hotel & Spa
Responded May 31, 2022
Dear Ertanl2013, Thank you for taking the time to share your impressions. We appreciate all your suggestions and use it as a starting point for improvement. Hoping we will have the opportunity to welcome you again and improve overall impression. Best regards, Gorski Hotel & Spa Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The staff was incredible, all the amenities were clean and top of the line, the meals were excellent, the rates were more than reasonable! One of the BEST stays I’ve had in Serbia. Came here on a ski trip with my friends, the rental process was easy, the slopes were good and powdery! Everyone was so nice!
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Date of stay: December 2021Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Mirjana Skrba, Marketing at Gorski Hotel & Spa
Responded May 31, 2022
Dear Alexandra D, Thank you for taking the time to share your experience. It is a great pleasure to know we have met all you expectations for a perfect mountain vacation. Hoping to have the opportunity to welcome you again. Best regards, Gorski Hotel & Spa Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I stayed in the hotel for 4 nights with my 12 year old son. The interior of the hotel looks very nice and the location is great but the service and overall impression could be better: 1. Although the hotel is new (open in 2019) the carpets in the room were stained and the hair dryer was not working. 2. We paid for a superior room and had a major building site in front, very noisy starting from 7 am. No one at the reception or while booking told us this. One of the photos is showing this. 3. One day we wanted to order coffees and juice at the pool bar and they had none! “Coffee machine being serviced” 4. The staff at the reception and wellness could definitely be better trained at this level of hotel. All in all, for an expensive hotel at an exclusive location I would expect more and it is about human touch - service and not the facilities which are very beautiful.…
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Date of stay: August 2021Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Stojana Kevrešan, Marketing at Gorski Hotel & Spa
Responded Aug 17, 2021
Dear Jelena, Thank you for taking the time to share your impressions. We appreciate all your suggestions and use it as a starting point for improvement. Hoping we will have the opportunity to welcoming you again and improve overall impression. Best regards, Gorski Hotel & Spa Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nice hotel, spa and location. The excellent review and rating is mostly to La Pista experience and Sasa sommelier. It is yet another proof that greatness can only be obtain trough blend of great infrastructure passionate and knowledgeable people.
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Date of stay: May 2021Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Stojana Kevrešan, Marketing at Gorski Hotel & Spa
Responded Jul 21, 2021
Dear Miloš, Thank you for taking the time to share your experience. It is a great pleasure to know you enjoyed in our otel, the spa, and La Pista restaurant. The whole team is honored by your kind words and will continue to do its best. Best regards, Gorski Hotel & Spa Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$114 - $136 (Based on Average Rates for a Standard Room)
LOCATION
SerbiaCentral SerbiaKopaonik
NUMBER OF ROOMS
118
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Claim Your ListingGORSKI HOTEL & SPA $126 ($̶1̶4̶5̶) - Updated 2023 Prices & Reviews - Kopaonik, Serbia
Frequently Asked Questions about Gorski Hotel & Spa
Which popular attractions are close to Gorski Hotel & Spa?
Nearby attractions include Kopaonik National Park (0.1 miles) and Markov Kamen (Marko's stone) (0.1 miles).
What are some of the property amenities at Gorski Hotel & Spa?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Gorski Hotel & Spa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Gorski Hotel & Spa?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Gorski Hotel & Spa?
Yes, a parking garage, paid private parking on-site, and paid public parking nearby are available to guests.
What are some restaurants close to Gorski Hotel & Spa?
Conveniently located restaurants include Koala-Vila Bjanka, The Camelot Kopaonik, and Keops.
Are there opportunities to exercise at Gorski Hotel & Spa?
Yes, guests have access to an indoor pool, a sauna, and locker rooms available in the fitness center during their stay.
Does Gorski Hotel & Spa have airport transportation?
Yes, Gorski Hotel & Spa offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Gorski Hotel & Spa located near the city center?
Yes, it is 0.2 miles away from the center of Kopaonik.
Does Gorski Hotel & Spa offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Gorski Hotel & Spa?
The staff speaks multiple languages, including English, Croatian, Serbian, Bosnian, and Macedonian.